GITNUXREPORT 2025

AI In The Insurance Brokerage Industry Statistics

AI transforms insurance industry with faster claims, personalized service, and cost savings.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

Our Commitment to Accuracy

Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Statistic 1

78% of insurance brokers who adopted AI reported increased customer satisfaction

Statistic 2

55% of insurance brokers are using chatbots powered by AI to handle customer queries

Statistic 3

48% of insurance brokers identify AI as the most promising technology for customer engagement

Statistic 4

70% of insurers plan to adopt AI-driven chatbots for customer service within the next two years

Statistic 5

AI's role in personalized insurance policies has increased customer retention rates by 15%

Statistic 6

The use of AI in insurance customer onboarding processes has increased customer approval ratings by 12%

Statistic 7

66% of insurance brokers believe AI will enable more personalized customer experiences

Statistic 8

65% of insurance brokers believe AI will significantly impact their workflows in the next five years

Statistic 9

The global AI in insurance market is projected to reach $13.4 billion by 2025

Statistic 10

Around 80% of insurers see AI as a key factor in digital transformation strategies

Statistic 11

88% of insurers believe that integrating AI into their digital transformation strategies is critical for future growth

Statistic 12

AI-driven solutions can reduce claims processing time by up to 50%

Statistic 13

Claims automation powered by AI reduces operational costs by an average of 22%

Statistic 14

45% of claims are now processed automatically through AI systems

Statistic 15

Automation through AI has cut down policy issuance time from days to hours for 65% of brokerages

Statistic 16

AI-enabled predictive analytics help reduce claim settlement times by 30%

Statistic 17

38% of insurance brokers report that AI has helped reduce customer onboarding time significantly

Statistic 18

Implementation of AI in insurance claims processing has resulted in a 35% reduction in claim settlement disputes

Statistic 19

AI-based customer segmentation has improved marketing efficiency by 40% in insurance brokerage firms

Statistic 20

AI-powered image recognition speeds up property claims assessments by 60%

Statistic 21

AI-driven voice assistants improve customer experience by decreasing call handling time by 25%

Statistic 22

56% of insurance brokerages report AI as a key factor to improve operational efficiency

Statistic 23

Adoption of AI solutions in insurance brokerages has led to a 30% reduction in manual data entry errors

Statistic 24

63% of insurance broker firms found that AI reduced operational costs by automating routine tasks

Statistic 25

AI-based customer service chatbots resolve 70% of customer issues without human intervention

Statistic 26

AI-driven pricing models have increased profitability for 30% of insurance companies surveyed

Statistic 27

AI-based underwriting accuracy has improved by 30% over traditional methods

Statistic 28

AI fraud detection systems have decreased insurance fraud cases by 20%

Statistic 29

67% of insurance executives believe AI will become the standard in risk assessment within the next three years

Statistic 30

AI underwriting models outperformed traditional models by an average of 25% in predictive accuracy

Statistic 31

AI has facilitated a 20% increase in the accuracy of risk assessments in insurance underwriting

Statistic 32

54% of insurance brokers find AI helpful in detecting policy misrepresentation or fraud

Statistic 33

82% of insurance companies believe AI will fundamentally change underwriting processes

Statistic 34

AI-powered risk modeling has improved the precision of premium pricing models by 20%

Statistic 35

AI-enhanced analytics tools increased predictive accuracy for claim outcomes by 15%

Statistic 36

58% of insurance companies reported that AI helped them improve compliance monitoring and reporting

Statistic 37

AI applications in insurance risk assessment have reduced bias in underwriting decisions by 25%

Statistic 38

40% of insurance policies are now being processed with AI tools

Statistic 39

AI can predict customer churn with 85% accuracy in insurance brokerages

Statistic 40

70% of insurance companies are investing in AI capabilities

Statistic 41

52% of insurance brokers report a measurable increase in cross-selling opportunities after implementing AI tools

Statistic 42

AI usage in insurance brokerage has increased by 150% over the past three years

Statistic 43

60% of insurance brokerages plan to increase their AI-related budgets in the next year

Statistic 44

Machine learning models employed in insurance are expected to grow at a CAGR of 25% between 2023 and 2028

Statistic 45

26% of insurance brokerages have fully integrated AI into their core business operations

Statistic 46

68% of insurance brokers see AI as essential for competitive advantage in the future insurance landscape

Statistic 47

72% of insurance providers are exploring AI applications for product development and innovation

Statistic 48

83% of insurance brokers expect their AI investments to deliver ROI within the next three years

Statistic 49

46% of insurers utilize AI to enhance their product customization capabilities

Statistic 50

44% of insurance brokers plan to expand their AI teams in the next year

Statistic 51

The number of AI in insurance startups increased by 180% from 2019 to 2023

Statistic 52

50% of insurance brokerages are planning to implement AI-powered predictive analytics in the next 18 months

Statistic 53

The adoption rate of AI technology in insurance brokering increased by 140% over the last four years

Statistic 54

74% of insurance brokers report AI helping to improve their data analysis capabilities

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Sources

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Key Highlights

65% of insurance brokers believe AI will significantly impact their workflows in the next five years
AI-driven solutions can reduce claims processing time by up to 50%
78% of insurance brokers who adopted AI reported increased customer satisfaction
The global AI in insurance market is projected to reach $13.4 billion by 2025
40% of insurance policies are now being processed with AI tools
AI-based underwriting accuracy has improved by 30% over traditional methods
55% of insurance brokers are using chatbots powered by AI to handle customer queries
Claims automation powered by AI reduces operational costs by an average of 22%
AI fraud detection systems have decreased insurance fraud cases by 20%
67% of insurance executives believe AI will become the standard in risk assessment within the next three years
AI can predict customer churn with 85% accuracy in insurance brokerages
70% of insurance companies are investing in AI capabilities
52% of insurance brokers report a measurable increase in cross-selling opportunities after implementing AI tools

Artificial intelligence is revolutionizing the insurance brokerage industry at breakneck speed—boosting efficiency, enhancing customer satisfaction, and transforming risk assessment in ways that are set to redefine industry standards by 2025.

Customer Engagement and Service Enhancement

78% of insurance brokers who adopted AI reported increased customer satisfaction
55% of insurance brokers are using chatbots powered by AI to handle customer queries
48% of insurance brokers identify AI as the most promising technology for customer engagement
70% of insurers plan to adopt AI-driven chatbots for customer service within the next two years
AI's role in personalized insurance policies has increased customer retention rates by 15%
The use of AI in insurance customer onboarding processes has increased customer approval ratings by 12%
66% of insurance brokers believe AI will enable more personalized customer experiences

Customer Engagement and Service Enhancement Interpretation

As AI continues to revolutionize insurance brokerage—from boosting customer satisfaction and personalization to promising a future where chatbots handle queries and onboardings with human-like finesse—it's clear that embracing this digital ally isn't just a trend but a strategic necessity for those aiming to stay ahead in the race for customer loyalty.

Market Trends and Future Outlook

65% of insurance brokers believe AI will significantly impact their workflows in the next five years
The global AI in insurance market is projected to reach $13.4 billion by 2025
Around 80% of insurers see AI as a key factor in digital transformation strategies
88% of insurers believe that integrating AI into their digital transformation strategies is critical for future growth

Market Trends and Future Outlook Interpretation

With 88% of insurers deeming AI essential for future growth, it's clear that the insurance brokerage industry is on the cusp of a digital revolution where being AI-ready isn't just smart—it's survival, as the $13.4 billion market underscores the economic stakes involved.

Operational Efficiency and Automation

AI-driven solutions can reduce claims processing time by up to 50%
Claims automation powered by AI reduces operational costs by an average of 22%
45% of claims are now processed automatically through AI systems
Automation through AI has cut down policy issuance time from days to hours for 65% of brokerages
AI-enabled predictive analytics help reduce claim settlement times by 30%
38% of insurance brokers report that AI has helped reduce customer onboarding time significantly
Implementation of AI in insurance claims processing has resulted in a 35% reduction in claim settlement disputes
AI-based customer segmentation has improved marketing efficiency by 40% in insurance brokerage firms
AI-powered image recognition speeds up property claims assessments by 60%
AI-driven voice assistants improve customer experience by decreasing call handling time by 25%
56% of insurance brokerages report AI as a key factor to improve operational efficiency
Adoption of AI solutions in insurance brokerages has led to a 30% reduction in manual data entry errors
63% of insurance broker firms found that AI reduced operational costs by automating routine tasks
AI-based customer service chatbots resolve 70% of customer issues without human intervention
AI-driven pricing models have increased profitability for 30% of insurance companies surveyed

Operational Efficiency and Automation Interpretation

AI is transforming insurance brokerages from slow, error-prone operations into ultra-efficient, cost-cutting automata—shrinking claims handling from days to hours, slashing operational costs by over 20%, and elevating customer experience, all while proving that in the world of insurance, intelligence truly is insurance’s best asset.

Risk Assessment and Fraud Detection

AI-based underwriting accuracy has improved by 30% over traditional methods
AI fraud detection systems have decreased insurance fraud cases by 20%
67% of insurance executives believe AI will become the standard in risk assessment within the next three years
AI underwriting models outperformed traditional models by an average of 25% in predictive accuracy
AI has facilitated a 20% increase in the accuracy of risk assessments in insurance underwriting
54% of insurance brokers find AI helpful in detecting policy misrepresentation or fraud
82% of insurance companies believe AI will fundamentally change underwriting processes
AI-powered risk modeling has improved the precision of premium pricing models by 20%
AI-enhanced analytics tools increased predictive accuracy for claim outcomes by 15%
58% of insurance companies reported that AI helped them improve compliance monitoring and reporting
AI applications in insurance risk assessment have reduced bias in underwriting decisions by 25%

Risk Assessment and Fraud Detection Interpretation

With AI revolutionizing insurance—from boosting underwriting accuracy by 30% and reducing fraud by 20%, to reshaping risk assessment standards ahead of traditional models—it's clear that machine intelligence is not just enhancing efficiency but also setting the new norm for fairness and precision in the industry’s future.

Technology Adoption and Investment in AI

40% of insurance policies are now being processed with AI tools
AI can predict customer churn with 85% accuracy in insurance brokerages
70% of insurance companies are investing in AI capabilities
52% of insurance brokers report a measurable increase in cross-selling opportunities after implementing AI tools
AI usage in insurance brokerage has increased by 150% over the past three years
60% of insurance brokerages plan to increase their AI-related budgets in the next year
Machine learning models employed in insurance are expected to grow at a CAGR of 25% between 2023 and 2028
26% of insurance brokerages have fully integrated AI into their core business operations
68% of insurance brokers see AI as essential for competitive advantage in the future insurance landscape
72% of insurance providers are exploring AI applications for product development and innovation
83% of insurance brokers expect their AI investments to deliver ROI within the next three years
46% of insurers utilize AI to enhance their product customization capabilities
44% of insurance brokers plan to expand their AI teams in the next year
The number of AI in insurance startups increased by 180% from 2019 to 2023
50% of insurance brokerages are planning to implement AI-powered predictive analytics in the next 18 months
The adoption rate of AI technology in insurance brokering increased by 140% over the last four years
74% of insurance brokers report AI helping to improve their data analysis capabilities

Technology Adoption and Investment in AI Interpretation

With AI revolutionizing the insurance industry at a breathtaking pace—processing policies, predicting churn with 85% accuracy, and boosting cross-selling by over 50%—it's clear that in today's competitive landscape, embracing AI isn't just smart; it's essential for survival in the future insurance economy.