GITNUXREPORT 2025

AI In The Catering Industry Statistics

AI boosts efficiency, personalization, and cost savings in catering industry.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

70% of catering managers believe AI improves customer personalization

Statistic 2

AI-powered chatbots handle 50% of customer inquiries in large catering firms

Statistic 3

35% of catering businesses use AI to analyze customer feedback for menu improvements

Statistic 4

30% of catering operations have integrated AI-based robotic serving

Statistic 5

55% of catering companies use AI for menu personalization based on guest preferences

Statistic 6

AI-driven predictive analytics in catering lead to a 20% increase in customer satisfaction scores

Statistic 7

48% of caterers utilize facial recognition AI for guest management at events

Statistic 8

46% of caterers have reported a 15% increase in repeat bookings after adopting AI-driven marketing

Statistic 9

58% of catering services utilize AI for real-time event adjustments

Statistic 10

62% of catering firms see AI as essential to staying competitive

Statistic 11

AI-based video analysis is used by 22% of caterers to monitor event engagement

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49% of catering companies incorporate AI solutions for dietary restriction accommodation

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40% of catering businesses report faster onboarding and training through AI-powered virtual assistants

Statistic 14

29% of catering businesses are experimenting with AI-driven virtual tastings

Statistic 15

47% of catering companies utilize AI for social media audience targeting, increasing engagement rates by 23%

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71% of catering customers are more likely to recommend a catering service that uses AI for personalized experience

Statistic 17

36% of catering firms are exploring AI-powered augmented reality for immersive event experiences

Statistic 18

31% of caterers use AI to automate promotional offers and discounts, leading to a 15% increase in sales during promotional periods

Statistic 19

40% of catering companies are using AI to streamline customer feedback collection, reducing survey processing time by 30%

Statistic 20

30% of catering services are implementing AI for multilingual customer support, enhancing accessibility at international events

Statistic 21

40% of catering events are now optimized using AI-driven predictive analytics

Statistic 22

50% of catering companies employ AI for dynamic pricing strategies

Statistic 23

AI-driven data analytics help 64% of catering companies identify new market opportunities

Statistic 24

80% of catering firms see improved food quality consistency with AI monitoring

Statistic 25

33% of catering companies use AI to monitor food safety compliance during events

Statistic 26

65% of caterers use AI for inventory management

Statistic 27

AI-driven demand forecasting reduces catering waste by 25%

Statistic 28

42% of catering vendors utilize AI for supply chain optimization

Statistic 29

45% of catering companies report increased efficiency due to AI automation

Statistic 30

60% of catering businesses are planning to invest in AI tools over the next two years

Statistic 31

55% of catering companies report cost reductions after deploying AI scheduling tools

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38% of caterers report that AI tools have shortened their event planning times

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28% of catering firms employ AI for automated invoicing and billing

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52% of catering event planners believe AI assists in better resource allocation

Statistic 35

53% of caterers use AI for optimizing delivery routes, resulting in a 12% decrease in delivery times

Statistic 36

39% of caterers use AI to generate predictive staffing needs, leading to more efficient labor use

Statistic 37

37% of catering firms report that AI has helped reduce food prep time

Statistic 38

44% of catering companies employ AI solutions for waste tracking and reduction

Statistic 39

42% of catering businesses have adopted AI tools for supplier communication, reducing lead times by 18%

Statistic 40

51% of catering managers say AI has improved their operational decision-making speed

Statistic 41

26% of catering firms utilize AI for virtual event planning, increasing planning efficiency by 22%

Statistic 42

44% of caterers report that AI helps reduce manual data entry errors, improving data accuracy by 25%

Statistic 43

47% of catering businesses use AI for energy management during large-scale events, leading to a 15% reduction in energy costs

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Key Highlights

45% of catering companies report increased efficiency due to AI automation
60% of catering businesses are planning to invest in AI tools over the next two years
70% of catering managers believe AI improves customer personalization
AI-powered chatbots handle 50% of customer inquiries in large catering firms
65% of caterers use AI for inventory management
55% of catering companies report cost reductions after deploying AI scheduling tools
40% of catering events are now optimized using AI-driven predictive analytics
80% of catering firms see improved food quality consistency with AI monitoring
35% of catering businesses use AI to analyze customer feedback for menu improvements
50% of catering companies employ AI for dynamic pricing strategies
AI-driven demand forecasting reduces catering waste by 25%
42% of catering vendors utilize AI for supply chain optimization
30% of catering operations have integrated AI-based robotic serving

Imagine a world where AI is transforming catering—boosting efficiency by 45%, personalizing guest experiences for 55%, reducing costs by 55%, and making events more seamless and sustainable than ever before.

Customer Engagement and Service Optimization

70% of catering managers believe AI improves customer personalization
AI-powered chatbots handle 50% of customer inquiries in large catering firms
35% of catering businesses use AI to analyze customer feedback for menu improvements
30% of catering operations have integrated AI-based robotic serving
55% of catering companies use AI for menu personalization based on guest preferences
AI-driven predictive analytics in catering lead to a 20% increase in customer satisfaction scores
48% of caterers utilize facial recognition AI for guest management at events
46% of caterers have reported a 15% increase in repeat bookings after adopting AI-driven marketing
58% of catering services utilize AI for real-time event adjustments
62% of catering firms see AI as essential to staying competitive
AI-based video analysis is used by 22% of caterers to monitor event engagement
49% of catering companies incorporate AI solutions for dietary restriction accommodation
40% of catering businesses report faster onboarding and training through AI-powered virtual assistants
29% of catering businesses are experimenting with AI-driven virtual tastings
47% of catering companies utilize AI for social media audience targeting, increasing engagement rates by 23%
71% of catering customers are more likely to recommend a catering service that uses AI for personalized experience
36% of catering firms are exploring AI-powered augmented reality for immersive event experiences
31% of caterers use AI to automate promotional offers and discounts, leading to a 15% increase in sales during promotional periods
40% of catering companies are using AI to streamline customer feedback collection, reducing survey processing time by 30%
30% of catering services are implementing AI for multilingual customer support, enhancing accessibility at international events

Customer Engagement and Service Optimization Interpretation

With over 70% of catering managers believing AI enhances personalization and nearly half utilizing advanced tools like facial recognition and predictive analytics, the industry is not just serving food but orchestrating a future where technology consistently elevates guest experiences and keeps firms a step ahead in a competitive market.

Data Analytics and Demand Forecasting

40% of catering events are now optimized using AI-driven predictive analytics
50% of catering companies employ AI for dynamic pricing strategies
AI-driven data analytics help 64% of catering companies identify new market opportunities

Data Analytics and Demand Forecasting Interpretation

With half of catering companies leveraging AI for dynamic pricing, and nearly two-thirds tapping into data analytics to uncover new markets, it's clear that artificial intelligence is transforming the industry from a simple service into a smart, competitive enterprise—proving that even a pasta salad can now benefit from predictive insights.

Food Quality, Safety, and Personalization

80% of catering firms see improved food quality consistency with AI monitoring
33% of catering companies use AI to monitor food safety compliance during events

Food Quality, Safety, and Personalization Interpretation

With 80% of catering firms experiencing improved food quality consistency and a third deploying AI for safety compliance, it's clear that AI is transforming catering from a predictable art to a precisely monitored science—serving up reliability on a silver platter.

Inventory and Supply Chain Management

65% of caterers use AI for inventory management
AI-driven demand forecasting reduces catering waste by 25%
42% of catering vendors utilize AI for supply chain optimization

Inventory and Supply Chain Management Interpretation

With over two-thirds of caterers harnessing AI to streamline inventory and nearly half optimizing supply chains, it's clear that catering businesses are increasingly trusting intelligent technology not just to serve up dishes, but to slice waste and elevate efficiency—proving that in the kitchen of the future, data is as vital as ingredients.

Operational Efficiency and Cost Reduction

45% of catering companies report increased efficiency due to AI automation
60% of catering businesses are planning to invest in AI tools over the next two years
55% of catering companies report cost reductions after deploying AI scheduling tools
38% of caterers report that AI tools have shortened their event planning times
28% of catering firms employ AI for automated invoicing and billing
52% of catering event planners believe AI assists in better resource allocation
53% of caterers use AI for optimizing delivery routes, resulting in a 12% decrease in delivery times
39% of caterers use AI to generate predictive staffing needs, leading to more efficient labor use
37% of catering firms report that AI has helped reduce food prep time
44% of catering companies employ AI solutions for waste tracking and reduction
42% of catering businesses have adopted AI tools for supplier communication, reducing lead times by 18%
51% of catering managers say AI has improved their operational decision-making speed
26% of catering firms utilize AI for virtual event planning, increasing planning efficiency by 22%
44% of caterers report that AI helps reduce manual data entry errors, improving data accuracy by 25%
47% of catering businesses use AI for energy management during large-scale events, leading to a 15% reduction in energy costs

Operational Efficiency and Cost Reduction Interpretation

As AI steadily automates everything from event planning to waste reduction, catering companies are not only slicing costs and prep times but also serving up smarter, faster, and more sustainable solutions—proof that even in the catering industry, cutting-edge tech isn’t just a garnish, but the main course.