GITNUX REPORT 2024

Key 911 Dispatcher Statistics: Salaries, Employment Outlook, Demographics, Workload

Inside the World of 911 Dispatchers: Stats, Salaries, and Challenges They Face Every Day

Author: Jannik Lindner

First published: 7/17/2024

Statistic 1

The average length of a 911 call is between 2 to 3 minutes

Statistic 2

Approximately 240 million calls are made to 911 in the U.S. each year

Statistic 3

About 80% of 911 calls come from wireless devices

Statistic 4

Less than 10% of 911 calls come from landlines

Statistic 5

About 10% of 911 calls come from other sources like VoIP

Statistic 6

About 10% of 911 calls are considered non-emergency

Statistic 7

The average time to answer a 911 call is 10 seconds

Statistic 8

Approximately 75% of 911 calls are answered within 20 seconds

Statistic 9

The busiest time for 911 calls is typically between 6 PM and 2 AM

Statistic 10

About 10-15% of 911 calls require dispatching more than one type of first responder

Statistic 11

About 15% of 911 calls are abandoned before being answered

Statistic 12

Approximately 5% of 911 calls are for fire-related emergencies

Statistic 13

About 30% of 911 calls are for law enforcement-related incidents

Statistic 14

Roughly 65% of 911 calls are for medical emergencies

Statistic 15

The average time to process a 911 call, from answer to dispatch, is about 70 seconds

Statistic 16

By the end of 2017, 98.9% of the U.S. population had access to basic 911

Statistic 17

As of 2017, 98.1% of the U.S. population had access to Enhanced 911

Statistic 18

In 2019, 49 states and territories had adopted 911 as the universal emergency number

Statistic 19

About 97% of the geographic US is covered by some type of 911 service

Statistic 20

Approximately 3,500 911 call centers operate in the United States

Statistic 21

81% of 911 dispatchers are women

Statistic 22

The average age of 911 dispatchers is 39.7 years old

Statistic 23

66.1% of 911 dispatchers are White (Non-Hispanic)

Statistic 24

15.5% of 911 dispatchers are Black or African American (Non-Hispanic)

Statistic 25

12.5% of 911 dispatchers are Hispanic or Latino

Statistic 26

About 60% of 911 dispatchers have some college education

Statistic 27

Approximately 20% of 911 dispatchers have a bachelor's degree

Statistic 28

There are approximately 95,000 full-time 911 dispatchers in the United States

Statistic 29

Employment of 911 dispatchers is projected to grow 8% from 2021 to 2031

Statistic 30

About 9,800 openings for 911 dispatchers are projected each year, on average, over the decade

Statistic 31

The turnover rate for 911 dispatchers is estimated to be between 15-20% annually

Statistic 32

About 25% of 911 centers report understaffing issues

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About 82% of 911 dispatchers work for local government

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Approximately 6% of 911 dispatchers work for state government

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Around 5% of 911 dispatchers work in hospitals

Statistic 36

The state with the highest employment level of 911 dispatchers is California, with 6,980 dispatchers

Statistic 37

The metropolitan area with the highest employment level of 911 dispatchers is New York-Newark-Jersey City, with 3,780 dispatchers

Statistic 38

The average 911 dispatcher stays in the job for about 7 years

Statistic 39

The first 911 call was made in Haleyville, Alabama, in 1968

Statistic 40

The average 911 dispatcher handles between 300 to 500 calls per month

Statistic 41

911 dispatchers typically work 8 to 12-hour shifts

Statistic 42

Many 911 dispatch centers operate 24/7, requiring dispatchers to work nights, weekends, and holidays

Statistic 43

The average 911 dispatcher types between 35-45 words per minute

Statistic 44

The average 911 dispatcher handles about 1,200 calls per year

Statistic 45

About 40% of 911 dispatchers work overtime regularly

Statistic 46

The average 911 dispatcher makes about 10-15 dispatches per shift

Statistic 47

About 80% of 911 dispatchers report experiencing symptoms of burnout

Statistic 48

Approximately 24% of 911 dispatchers have symptoms consistent with PTSD

Statistic 49

Approximately 40% of 911 dispatchers report high levels of job satisfaction despite the stress

Statistic 50

About 50% of 911 centers offer critical incident stress debriefing for dispatchers

Statistic 51

The median annual wage for 911 dispatchers was $46,670 in May 2021

Statistic 52

The lowest 10 percent of 911 dispatchers earned less than $29,990

Statistic 53

The highest 10 percent of 911 dispatchers earned more than $64,950

Statistic 54

The average annual salary for 911 dispatchers in California is $65,120, the highest in the nation

Statistic 55

Mississippi has the lowest average annual salary for 911 dispatchers at $31,360

Statistic 56

The implementation of Text-to-911 service is available in approximately 30% of U.S. counties

Statistic 57

Around 20% of 911 centers have implemented Next Generation 911 (NG911) technology

Statistic 58

The cost to implement NG911 nationwide is estimated at $9.5-$12.7 billion

Statistic 59

Approximately 70% of 911 centers use computer-aided dispatch (CAD) systems

Statistic 60

About 30% of 911 centers report using some form of artificial intelligence or machine learning in their operations

Statistic 61

The average training period for new 911 dispatchers is 3-6 months

Statistic 62

Most states require 911 dispatchers to be certified in emergency medical dispatch

Statistic 63

The average 911 dispatcher receives about 40 hours of continuing education per year

Statistic 64

About 85% of 911 centers require dispatchers to be certified in CPR

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Summary

  • There are approximately 95,000 full-time 911 dispatchers in the United States
  • The median annual wage for 911 dispatchers was $46,670 in May 2021
  • Employment of 911 dispatchers is projected to grow 8% from 2021 to 2031
  • About 9,800 openings for 911 dispatchers are projected each year, on average, over the decade
  • The lowest 10 percent of 911 dispatchers earned less than $29,990
  • The highest 10 percent of 911 dispatchers earned more than $64,950
  • 81% of 911 dispatchers are women
  • The average age of 911 dispatchers is 39.7 years old
  • 66.1% of 911 dispatchers are White (Non-Hispanic)
  • 15.5% of 911 dispatchers are Black or African American (Non-Hispanic)
  • 12.5% of 911 dispatchers are Hispanic or Latino
  • The average length of a 911 call is between 2 to 3 minutes
  • Approximately 240 million calls are made to 911 in the U.S. each year
  • About 80% of 911 calls come from wireless devices
  • Less than 10% of 911 calls come from landlines

Move over Netflix, the real drama queens are the unsung heroes of the emergency response world: 911 dispatchers! From navigating the chaotic symphony of 240 million calls a year to charmingly typing away at 35-45 words per minute, these multitasking magicians earn a median annual wage of $46,670. Who knew that behind the calm voice on the other end of the line lies a wealth of statistics more intriguing than your favorite true-crime podcast? So grab your headset and join us as we dial into the fascinating world of those who expertly handle our most urgent calls, one vibrant statistic at a time.

Call Statistics

  • The average length of a 911 call is between 2 to 3 minutes
  • Approximately 240 million calls are made to 911 in the U.S. each year
  • About 80% of 911 calls come from wireless devices
  • Less than 10% of 911 calls come from landlines
  • About 10% of 911 calls come from other sources like VoIP
  • About 10% of 911 calls are considered non-emergency
  • The average time to answer a 911 call is 10 seconds
  • Approximately 75% of 911 calls are answered within 20 seconds
  • The busiest time for 911 calls is typically between 6 PM and 2 AM
  • About 10-15% of 911 calls require dispatching more than one type of first responder
  • About 15% of 911 calls are abandoned before being answered
  • Approximately 5% of 911 calls are for fire-related emergencies
  • About 30% of 911 calls are for law enforcement-related incidents
  • Roughly 65% of 911 calls are for medical emergencies
  • The average time to process a 911 call, from answer to dispatch, is about 70 seconds

Interpretation

The statistics reveal a fascinating snapshot of the dynamic world of 911 dispatchers, where every minute counts in handling a diverse range of emergencies. From the dominance of wireless devices summoning assistance to the quirky 10% that defy categorization with their VoIP origins, it's clear that the call for help knows no bounds. With a lightning-fast average 10-second response time, dispatchers tackle the majority of calls within 20 seconds, showcasing their unwavering commitment to swift aid. However, the ghostly echoes of 15% of abandoned calls remind us of the challenges faced in crisis management. From fiery emergencies to medical crises and law enforcement debacles, the varied nature of calls paints a vivid picture of the unpredictable nature of human distress. As the clock ticks away, dispatchers navigate the complexities of determining the right response in around 70 seconds, proving that behind these numbers lie the unsung heroes of our emergency response system.

Coverage

  • By the end of 2017, 98.9% of the U.S. population had access to basic 911
  • As of 2017, 98.1% of the U.S. population had access to Enhanced 911
  • In 2019, 49 states and territories had adopted 911 as the universal emergency number
  • About 97% of the geographic US is covered by some type of 911 service
  • Approximately 3,500 911 call centers operate in the United States

Interpretation

It seems the United States has dialed in to the importance of emergency preparedness, with nearly the entire population having access to some form of 911 service. With over 3,500 call centers in operation and the universal adoption of 911 as the emergency number in 49 states and territories, one might say that Americans are truly connected in times of crisis. However, with humor comes responsibility - let's hope that when the Big Apple calls, someone's actually on the other end to pick up!

Demographics

  • 81% of 911 dispatchers are women
  • The average age of 911 dispatchers is 39.7 years old
  • 66.1% of 911 dispatchers are White (Non-Hispanic)
  • 15.5% of 911 dispatchers are Black or African American (Non-Hispanic)
  • 12.5% of 911 dispatchers are Hispanic or Latino
  • About 60% of 911 dispatchers have some college education
  • Approximately 20% of 911 dispatchers have a bachelor's degree

Interpretation

In the world of emergency response, it seems that women are leading the charge with their multitasking prowess, as evidenced by the fact that 81% of 911 dispatchers are female. With the average age hovering close to 40, these experienced professionals bring a blend of wisdom and quick thinking to every call. However, the industry still has some work to do in terms of diversity, as the majority of dispatchers are White, followed by Black and Hispanic individuals. Despite the high-pressure nature of their job, it's impressive to note that most dispatchers have pursued some form of higher education, with a notable 20% holding bachelor's degrees – a clear sign that intelligence and compassion are at the heart of this critical profession.

Employment

  • There are approximately 95,000 full-time 911 dispatchers in the United States
  • Employment of 911 dispatchers is projected to grow 8% from 2021 to 2031
  • About 9,800 openings for 911 dispatchers are projected each year, on average, over the decade
  • The turnover rate for 911 dispatchers is estimated to be between 15-20% annually
  • About 25% of 911 centers report understaffing issues
  • About 82% of 911 dispatchers work for local government
  • Approximately 6% of 911 dispatchers work for state government
  • Around 5% of 911 dispatchers work in hospitals
  • The state with the highest employment level of 911 dispatchers is California, with 6,980 dispatchers
  • The metropolitan area with the highest employment level of 911 dispatchers is New York-Newark-Jersey City, with 3,780 dispatchers
  • The average 911 dispatcher stays in the job for about 7 years

Interpretation

In a world where every second counts, the unsung heroes behind the scenes of emergency response are the 95,000 full-time 911 dispatchers in the United States. As employment for these vital professionals is projected to grow, it seems even superheroes need backup. With over 9,800 job openings annually, it's clear that the demand for calm voices in chaos will only increase. Yet, the industry grapples with a turnover rate that could rival the most intense emergency calls, with 15-20% leaving the line each year. Despite the challenges, these dedicated individuals persevere, with 25% of centers facing understaffing issues, showing that even heroes need reinforcements. So, to the 82% who work for local government, the 6% in state service, and the 5% stationed in hospitals, we salute you. Your commitment is unwavering, even as the average dispatcher's time in the saddle is about 7 years - proof that not all heroes wear capes, some wear headsets.

Historical

  • The first 911 call was made in Haleyville, Alabama, in 1968

Interpretation

When Alexander Graham Bell invented the telephone, he probably never imagined it would one day be used to report emergencies with just three simple digits. The first 911 call made in Haleyville, Alabama, in 1968 marked a pivotal moment in history, ushering in a new era of quick and efficient emergency response. Who knew that pressing three numbers on a keypad could be the key to saving lives and ensuring public safety?

Job Responsibilities

  • The average 911 dispatcher handles between 300 to 500 calls per month
  • 911 dispatchers typically work 8 to 12-hour shifts
  • Many 911 dispatch centers operate 24/7, requiring dispatchers to work nights, weekends, and holidays
  • The average 911 dispatcher types between 35-45 words per minute
  • The average 911 dispatcher handles about 1,200 calls per year
  • About 40% of 911 dispatchers work overtime regularly
  • The average 911 dispatcher makes about 10-15 dispatches per shift

Interpretation

If 911 dispatchers were superheroes, they'd be the ones working overtime to save the day. Handling an impressive 1,200 calls per year while typing at lightning speed, these unsung heroes navigate through 8 to 12-hour shifts like seasoned pros. Operating around the clock, they ensure someone is always there to answer the call, be it on a quiet Sunday evening or a bustling New Year's Eve. So next time you dial 911, remember there's a quick-witted, hard-working dispatcher on the other end ready to be your lifeline in times of need.

Job Stress

  • About 80% of 911 dispatchers report experiencing symptoms of burnout
  • Approximately 24% of 911 dispatchers have symptoms consistent with PTSD
  • Approximately 40% of 911 dispatchers report high levels of job satisfaction despite the stress
  • About 50% of 911 centers offer critical incident stress debriefing for dispatchers

Interpretation

In the high-stakes world of 911 dispatching, where every call can be a matter of life and death, it seems that stress is an unwelcome companion for many. With burnout knocking on the door of 80% of dispatchers and PTSD raising its unpleasant head in nearly a quarter of them, it's clear that these unsung heroes are often walking a fine line between duty and distress. Yet, amidst the chaos, there is a surprising glimmer of hope - 40% finding satisfaction in their challenging roles. It's a testament to their resilience and dedication. And with half of the centers offering critical incident stress debriefing, it seems the industry is recognizing the importance of taking care of those who are the first line of response in times of crisis.

Salary

  • The median annual wage for 911 dispatchers was $46,670 in May 2021
  • The lowest 10 percent of 911 dispatchers earned less than $29,990
  • The highest 10 percent of 911 dispatchers earned more than $64,950
  • The average annual salary for 911 dispatchers in California is $65,120, the highest in the nation
  • Mississippi has the lowest average annual salary for 911 dispatchers at $31,360

Interpretation

These statistics paint a clear picture of the varied economic landscape for the unsung heroes behind emergency response lines. From the high stakes of California dispatchers living the glam life with their $65,120 average annual salary (cue the Hollywood dreams) to the bluesy tunes of Mississippi dispatchers making do with a modest $31,360 (maybe a blues song in the making), the financial rollercoaster of 911 dispatchers continues. But hey, whether you're sipping fancy lattes in LA or sweet tea in Jackson, these professionals are the calm voices in chaos, worth their weight in gold or maybe just a really good cup of coffee.

Technology

  • The implementation of Text-to-911 service is available in approximately 30% of U.S. counties
  • Around 20% of 911 centers have implemented Next Generation 911 (NG911) technology
  • The cost to implement NG911 nationwide is estimated at $9.5-$12.7 billion
  • Approximately 70% of 911 centers use computer-aided dispatch (CAD) systems
  • About 30% of 911 centers report using some form of artificial intelligence or machine learning in their operations

Interpretation

In a country where we can summon our morning coffee with a simple app, it’s both perplexing and delightful to learn that only 30% of U.S. counties can text 911 for help. While 20% of 911 centers have embraced the next generation of technology, the elusive dream of nationwide implementation comes with a hefty price tag. And as we navigate our emergencies with the aid of computerized dispatch systems and even a touch of artificial intelligence, one thing is clear: when it comes to saving lives, innovation knows no price.

Training

  • The average training period for new 911 dispatchers is 3-6 months
  • Most states require 911 dispatchers to be certified in emergency medical dispatch
  • The average 911 dispatcher receives about 40 hours of continuing education per year
  • About 85% of 911 centers require dispatchers to be certified in CPR

Interpretation

These statistics paint a reassuring picture of the 911 dispatchers who are the unsung heroes behind the emergency calls. With an average training period of 3-6 months, they are not just voice on the other end of the line but highly skilled professionals. As most states require them to be certified in emergency medical dispatch and CPR, it's clear that these dispatchers are ready to handle any situation that comes their way. And with the average dispatcher getting about 40 hours of continuing education per year, they are committed to staying sharp and ensuring they are always there when the call for help comes in. So, the next time you dial 911, remember that there's a trained, certified, and continually educated dispatcher on the other end ready to guide you through whatever emergency you may be facing.

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