GITNUXSOFTWARE REVIEW
Education LearningTop 10 Best Capacity Building Services of 2026
Capacity building provider roundup comparing PwC, Accenture, and Boston Consulting Group options to help teams shortlist services and fit.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
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Framework: Features 40% · Ease 30% · Value 30%
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PwC is the best choice for large organizations needing end-to-end capacity building and change execution support because it pairs capability assessments with tailored training, operating-model design, and governance routines, whereas FHI 360 fits governments and NGOs needing technical assistance with strong monitoring and learning support for partner decision-making.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
PwC
Integrated capability assessments feeding tailored training, operating model design, and governance routines
Best for: Large organizations needing end-to-end capability building and change execution support
Accenture
Editor pickWorkforce and operating-model transformation linked to measurable adoption via governance and enablement
Best for: Enterprises needing end-to-end capacity building and workforce transformation at scale
Boston Consulting Group
Editor pickExecutive-led operating model transformation linked to quantified training and adoption metrics
Best for: Large organizations building cross-functional leadership and operating model capabilities
Comparison Table
PwC
enterprise_vendorPwC helps organizations build education and training capacity through strategy, program management, and change management for skills and learning systems.
Integrated capability assessments feeding tailored training, operating model design, and governance routines
PwC stands out for scaling capacity building across strategy, operations, and technology with multinational delivery teams. It builds capability through workforce enablement, process improvement, and change management tied to measurable performance outcomes.
Core services include training design, organizational assessments, and governance for sustained program execution. PwC also supports implementation readiness for public and private sector transformation programs requiring standardized playbooks and executive oversight.
- +Multidisciplinary teams combine training, process, and technology capability building
- +Strong focus on change management and implementation governance
- +Assessment to delivery approach helps target capability gaps precisely
- +Experience delivering large-scale transformation programs with measurable outcomes
- –Engagements can feel documentation heavy for small internal teams
- –Standardization may reduce flexibility for highly bespoke training formats
- –Program design timelines can be longer due to extensive stakeholder alignment
- –Success depends on client readiness and data availability for measurement
government resilience leaders
crisis operating model and continuity planning
clearer response responsibilities
private equity transaction teams
underwriting-focused diligence for capacity building
consolidated risk and value view
Show 2 more scenarios
enterprise operations leaders
cross-unit process standardization and governance
more consistent operating workflows
Redesigns workflows with KPIs, controls, exception handling, and operating procedure ownership.
media transformation program teams
migration governance across vendor programs
aligned migration delivery controls
Supports operating-model and workflow processes with procurement requirements and delivery controls for migration.
Best for: Large organizations needing end-to-end capability building and change execution support
Accenture
enterprise_vendorAccenture supports education capacity building for institutions and governments through learning transformation, operating model design, and capability development programs.
Workforce and operating-model transformation linked to measurable adoption via governance and enablement
Accenture stands out for scaling capacity building across large enterprises with a structured mix of learning programs, change management, and delivery execution. Core services include talent and workforce transformation, skills strategy, and enterprise enablement tied to operating model and process redesign.
Capability build-outs commonly connect leadership coaching, training academies, and governance to measurable adoption outcomes. Delivery teams often embed with client organizations to transfer methods and tools while improving day to day execution.
- +Exec-to-team capacity programs tied to workforce and operating model change
- +Strong learning design for role-based skills development and adoption tracking
- +Embedded delivery teams transfer delivery playbooks and execution discipline
- +Proven governance frameworks for sustaining capability after program handoff
- –Large-program approach can overwhelm small teams with limited implementation resources
- –Requires clear stakeholder alignment to translate training into sustained adoption
enterprise integration teams
governed B2B connectivity operations
standardized partner connectivity
enterprise architecture teams
governed multi-system portal experiences
coordinated portal access
Show 2 more scenarios
finance transformation teams
automated reporting and close workflows
fewer manual handoffs
Connects finance processes and data sources to reporting, consolidation, reconciliation, and audit trails.
telecommunications innovation teams
governed emerging technology pilots
operational readiness path
Plans pilots across equipment, network, security, and operations to reach operational readiness steps.
Best for: Enterprises needing end-to-end capacity building and workforce transformation at scale
Boston Consulting Group
enterprise_vendorBCG builds education and workforce capacity by advising on learning strategy, performance management, and implementation roadmaps.
Executive-led operating model transformation linked to quantified training and adoption metrics
Boston Consulting Group stands out for pairing executive-level strategy work with hands-on capacity building for operating model, process, and leadership change. Core capabilities include program design, training and coaching, and capability assessments that translate business strategy into measurable frontline skills.
Delivery often emphasizes change management and analytics-enabled performance tracking to reinforce new ways of working across functions. Engagements frequently leverage deep domain expertise to build repeatable tools teams can run after consultants leave.
- +Strong executive-to-operator translation of strategy into practical capability programs
- +Capability assessments that define skill gaps and measurable learning outcomes
- +Experienced change management approach for leadership and operating model shifts
- +Reusable toolkits for training, governance, and performance tracking
- –Change programs can require substantial client participation and decision cadence
- –Delivery can skew toward consulting-led facilitation over self-serve enablement
- –Capability building scope may feel broad for narrow, single-process needs
- –Implementation emphasis depends on the selected program design and coverage
manufacturing operations leaders
capacity-aware production management improvements
constraint-reflective accountability
digital product and innovation leaders
digital roadmap tied to product creation
coordinated digital roadmap
Show 2 more scenarios
enterprise risk and board leaders
risk governance with resilience design
accountability for remediation monitoring
Redesigns risk governance, scenario analysis workflows, and control responsibility structures linked to decisions.
corporate strategy teams
growth planning execution agenda
structured transformation agenda
Shapes investment logic and sequences workstreams into measurable deliverables for transformation execution.
Best for: Large organizations building cross-functional leadership and operating model capabilities
FHI 360
agencyFHI 360 provides education and training capacity building for institutions and communities through implementation, workforce development, and monitoring and evaluation.
Monitoring, evaluation, and learning support built to improve partner decision-making
FHI 360 stands out through large-scale technical assistance in public health, education, and workforce development with hands-on capacity building. Its core capabilities include organizational strengthening, training design, and monitoring systems that support local delivery.
- +Strong technical depth across public health, education, and workforce capacity building
- +Experience designing training curricula tied to measurable behavior change goals
- +Practical coaching that strengthens field teams and partner implementing organizations
- +Monitoring and learning support focused on operational decision-making
- –Engagements can feel delivery-heavy for organizations seeking purely advisory support
- –Strong focus areas may not match capacity needs outside health and education
- –Implementation timelines often require sustained coordination with multiple stakeholders
Ministry program managers
Strengthen health delivery capacity nationwide
Improved service delivery capacity
Education systems leaders
Design training for teachers and staff
Higher instruction effectiveness
Show 2 more scenarios
Workforce development partners
Operationalize employment and skills programs
More graduates placed
FHI 360 helps partners align delivery processes with measurable outcomes and data use.
NGO implementers and consortiums
Coordinate change management across institutions
Consistent program execution
Country-focused change management aligns implementers with partner institutions around performance and governance.
Best for: Governments and NGOs needing technical assistance and operational capacity strengthening
KPMG
enterprise_vendorKPMG provides education-focused capacity building services using program assurance, governance, and skills-development delivery support.
Capability assessment to build role-based learning pathways aligned to an operating model
KPMG stands out for capacity building delivery tied to enterprise-grade consulting, including strategy, operating model design, and performance improvement programs. Core capabilities include training and capability development for public sector and corporate teams, workforce and skills planning, and change management that supports measurable adoption.
- +Combines skills development with operating model and change management support
- +Uses capability assessments to target training and coaching investments
- +Delivers governance and performance measurement for sustained adoption
- +Strong experience across public sector and enterprise transformation programs
- –Broad consulting scope can slow down narrowly scoped training requests
- –Requires stakeholder availability to execute assessments and learning interventions
- –Detailed program design may feel heavy for small teams needing quick enablement
public health program teams
connected interoperability delivery planning
practical delivery path
infrastructure and risk teams
model governance for controlled decisions
reviewable decision analysis
Show 2 more scenarios
enterprise transformation leaders
operating responsibility roadmaps
change plan with decision points
Designs business architectures, operating models, and transformation roadmaps with defined decision points and responsibilities.
workforce planning teams
labor-rule scheduling governance design
consistent scheduling governance
Combines demand forecasting with coverage planning and labor-rule governance for workforce process alignment.
Best for: Organizations running transformation who need capacity building with measurable change adoption
Tetra Tech
agencyTetra Tech provides education-related capacity building through program support, monitoring systems strengthening, and partner training delivery in development programs.
Training and technical assistance integrated with program performance monitoring and learning
Tetra Tech stands out for delivering capacity-building alongside engineering, water, environment, and international development program execution. Core capabilities include workforce development, institutional strengthening, and training delivery tied to measurable program outcomes.
- +Integrates training with infrastructure and technical delivery for practical skill transfer
- +Strong institutional strengthening support for agencies managing long-term programs
- +Experienced program teams support monitoring, learning, and adaptation activities
- –Capacity work may be tightly coupled to large technical project scopes
- –Engagements can be document-heavy due to compliance and reporting needs
- –Less suited for small, standalone training-only engagements
building owners and energy teams
retrofit scoping with savings estimates
implementation-ready retrofit scopes
environmental agencies
field investigation analysis capacity
technical reporting for compliance
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mining project owners
technical advisory for mining work
engineering support for delivery
Provides environmental, water, and infrastructure consulting that supports engineering execution in mining projects.
solar developers and owners
permitting-ready solar project documentation
coordinated design and permitting
Coordinates civil, structural, and electrical engineering with feasibility and permitting materials for project approvals.
Best for: Government and development partners needing training plus institutional strengthening delivery
Sightsavers
agencySightsavers delivers education capacity building with learning access interventions, partner capability strengthening, and program monitoring focused on inclusion.
Disability inclusion capacity building integrated with eye health and education delivery support
Sightsavers stands out for building disability inclusion capacity through education, advocacy, and health program expertise. The organization delivers training and technical assistance focused on improving service delivery for people with visual impairment and other disabilities.
- +Disability-focused capacity building for education, eye health, and community inclusion programs
- +Partner training linked to real field delivery processes and operational decision-making
- +Experience coordinating across NGOs and public actors to improve service continuity
- +Robust monitoring and learning practices tied to program performance outcomes
- –Best fit when disability inclusion is central to the capacity building goals
- –Less suited for niche technical domains outside visual impairment and inclusion work
- –Complex multi-stakeholder programs can lengthen decision cycles for partners
- –Standardized training may need tailoring for local policy and delivery contexts
Government disability inclusion program staff
Training officials on accessible service delivery
Improved accessible service standards
NGO partner program managers
Technical assistance for inclusive health programs
Stronger partner delivery capacity
Show 2 more scenarios
Vision rehabilitation service coordinators
Capacity building for referral and follow-up
Higher referral completion rates
Training and tools help coordinators implement systems that connect people to eye care and support.
Community organization disability advocates
Advocacy support for local inclusion efforts
Increased local disability participation
Field learning materials help advocates strengthen community systems for disability inclusion and access.
Best for: Organizations strengthening disability inclusion delivery through training and partner systems support
CARDNO
agencyCardno supports capacity building in education-related development programs with technical assistance, institutional strengthening, and program delivery support.
Field-anchored technical assistance that ties training outcomes to ongoing project implementation
CARDNO stands out for delivering capacity building tied to real infrastructure, environmental, and development programs. The firm supports training design, institutional strengthening, and technical assistance across sectors like water, transportation, and climate resilience.
- +Sector experience across water, transport, and environment strengthens training relevance
- +Practical technical assistance reinforces skills beyond classroom delivery
- +Institutional strengthening work builds durable organizational capability
- +Monitoring and evaluation supports measurable knowledge transfer outcomes
- –Program delivery depends on multi-stakeholder coordination and timelines
- –Capacity building scope can feel tightly linked to broader project objectives
- –Consulting style may suit implementation teams more than standalone training buyers
- –Documentation depth varies by field context and partner capacity
National water agency staff
Train operators for new water systems
Improved operations and maintenance readiness
Transport ministry program teams
Strengthen planning and project delivery
More consistent project execution
Show 2 more scenarios
City resilience and climate units
Implement climate risk reduction programs
Action plans implemented locally
Combines classroom design with field support to apply methods for risk planning and adaptation delivery.
Donor-funded project managers
Measure capacity gains across partners
Documented capability improvements
Designs monitoring and evaluation for capability outcomes and transfers knowledge to local teams.
Best for: Organizations needing capacity building embedded within infrastructure and development delivery
Education Development Center
agencyEDC provides capacity building in education through professional development, learning program implementation, and evidence-based evaluation and scaling.
Monitoring and evaluation support embedded into capacity building for implementation learning
Education Development Center delivers capacity building through research-informed programs and technical assistance in education, workforce development, and youth outcomes. The organization combines program evaluation, monitoring support, and implementation guidance for public agencies, schools, and nonprofit partners.
- +Research-based program design grounded in education and human services delivery
- +Strong monitoring and evaluation support for outcomes tracking and learning
- +Technical assistance spans instructional improvement and education system strengthening
- +Experience coordinating multi-stakeholder initiatives across schools and agencies
- –Capacity building timelines can be tight for partners needing rapid quick wins
- –Complex guidance requires internal staff coordination to implement changes
- –Program scope can feel broad for organizations seeking narrow, one-off trainings
district and school leaders
coached teacher professional learning rollout
sustained teaching practice changes
curriculum and publishing teams
pilot testing and evidence-based revisions
clearer instructional guidance
Show 2 more scenarios
standards and curriculum developers
standards-aligned curriculum framework building
documented aligned curriculum
Creates curriculum frameworks, learning progressions, units, assessments, and instructional specifications tied to objectives.
workforce and behavioral health agencies
learning programs supported by evaluation evidence
structured learning program delivery
Applies education research and implementation support to workforce and behavioral health initiatives with evaluation backing.
Best for: Agencies and nonprofits strengthening education and workforce program delivery
Chemonics
agencyChemonics designs and delivers capacity building for education systems, skills training, and institutional strengthening for partners and service delivery teams.
Partner capacity assessments feeding tailored coaching, training, and performance management plans
Chemonics delivers capacity building through long-running advisory and implementation programs in public sector and economic development. The service model combines local stakeholder training, institutional strengthening, and systems-focused technical assistance tied to measurable results. Chemonics supports program design, partner capacity assessment, coaching, and performance management across government agencies and implementer networks.
- +Experienced delivery of institutional strengthening within government and implementing partner ecosystems
- +Structured coaching and training aligned to program delivery and results tracking
- +Capacity assessments inform tailored workplans for partner organizations
- +Practical support for translating strategy into operational tools and processes
- –Most suitable for multi-year engagements, limiting fit for short timeframes
- –Highly programmatic delivery can feel less flexible for lightweight internal training
- –Emphasis on external programs may require strong client leadership to sustain change
Ministry program directors
Designing partner capacity building plans
Improved program delivery capacity
Local implementing NGOs
Strengthening technical and management systems
More consistent service outcomes
Show 2 more scenarios
Government monitoring teams
Running results and performance management
Better use of performance data
Chemonics supports performance management with measurable indicators tied to coaching and partner execution.
Economic development ecosystem partners
Coaching implementer networks for results
Higher partner coordination effectiveness
Chemonics strengthens coordination through partner capacity assessments and continuous advisory across networks.
Best for: Public agencies and partners needing institution-strengthening and hands-on delivery support
Conclusion
After evaluating 10 capacity building, PwC stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Capacity Building Services
This buyer's guide explains how to evaluate Capacity Building Services providers across workforce and education systems, institutional strengthening, and implementation support. It covers Accenture, PwC, KPMG, Boston Consulting Group, FHI 360, Chemonics, CARDNO, Education Development Center, Tetra Tech, and Sightsavers. Each section maps concrete provider strengths and constraints to buyer priorities and real engagement needs.
What Is Capacity Building Services?
Capacity Building Services are programs that upgrade an organization’s ability to deliver training, manage change, and run new operating practices with measurable outcomes. These services solve gaps in skills, governance, and day-to-day execution by combining training design, coaching, and operating model or process changes that teams can sustain. Accenture and PwC represent enterprise-style capacity building that links learning and adoption to governance routines and performance tracking. FHI 360 and Chemonics represent implementation-heavy capacity building that strengthens partners and field teams through technical assistance, monitoring, and delivery coaching tied to results.
Key Capabilities to Look For
The right capability set determines whether training becomes sustained adoption, measurable performance, and implementable operating routines.
Workforce and operating-model transformation with adoption governance
Accenture excels at tying workforce and operating-model change to measurable adoption through governance and enablement routines. Boston Consulting Group delivers executive-led operating model transformation that links quantified training and adoption metrics to frontline capability.
Capability assessments that feed tailored learning pathways
PwC uses integrated capability assessments to shape tailored training, operating model design, and governance routines. KPMG applies capability assessment work to build role-based learning pathways aligned to an operating model.
Change management and implementation governance for sustained execution
PwC combines change management with implementation governance to support standardized playbooks and executive oversight. Accenture reinforces adoption with governance frameworks that sustain capability after program handoff.
Monitoring, evaluation, and learning built into capacity delivery
FHI 360 embeds monitoring, evaluation, and learning support to improve partner decision-making during implementation. Education Development Center integrates monitoring and evaluation into capacity building to drive implementation learning across education and human services delivery.
Partner capacity building through coaching and performance management
Chemonics strengthens partner organizations by running capacity assessments that feed tailored coaching, training, and performance management plans. CARDNO reinforces capability through field-anchored technical assistance that ties knowledge transfer to ongoing project implementation.
Domain-anchored technical assistance for implementation readiness
Tetra Tech integrates training and technical assistance with program performance monitoring and learning for government and development contexts that require domain execution. Sightsavers integrates disability inclusion capacity building with eye health and education delivery support to strengthen partner systems and service continuity.
How to Choose the Right Capacity Building Services
A practical selection framework starts with aligning delivery scope to the buyer’s operating and implementation needs, then validating measurement, governance, and handoff readiness.
Match provider delivery style to the engagement scale
Accenture fits enterprises that need end-to-end capacity building at scale, including workforce transformation and operating-model change executed through embedded delivery teams. PwC and KPMG also support large-scale transformations, but PwC’s multidisciplinary delivery can feel documentation heavy for small internal teams and KPMG can slow narrowly scoped training requests due to broad consulting scope.
Require assessments that translate directly into role-based learning and governance
PwC’s assessment-to-delivery approach feeds tailored training, operating model design, and governance routines, which reduces the risk of generic training. KPMG provides capability assessment work that builds role-based learning pathways aligned to an operating model, which supports adoption by specifying how roles should change.
Validate adoption measurement beyond training completion
Accenture emphasizes measurable adoption tied to governance and enablement rather than classroom delivery alone. Boston Consulting Group pairs quantified training and adoption metrics with operating model change, and FHI 360 and Education Development Center embed monitoring and evaluation to improve partner decision-making and implementation learning.
Confirm implementation governance and handoff mechanisms
PwC and Accenture both emphasize governance routines that sustain capability after program handoff, which is critical when internal teams must run new processes. KPMG reinforces performance measurement frameworks to reduce execution risk, and Chemonics builds capacity through performance management planning for partner ecosystems.
Choose technical assistance depth based on your domain and field execution needs
FHI 360, Chemonics, CARDNO, and Tetra Tech are strong matches when capacity building must be integrated with real implementation, coaching, and monitoring across partners and stakeholders. Sightsavers is the most aligned option when disability inclusion capacity building is central, because its training and technical assistance are focused on improving service delivery for people with visual impairment and other disabilities through partner systems strengthening.
Who Needs Capacity Building Services?
Capacity building buyers include large transformation sponsors and multi-stakeholder implementers that need skills, governance, and adoption outcomes delivered through structured programs or technical assistance.
Enterprises building workforce and operating-model capabilities at scale
Accenture is the strongest fit for end-to-end capacity building and workforce transformation at scale, including leadership coaching, training academies, and governance tied to adoption outcomes. Boston Consulting Group is also well matched when cross-functional leadership and operating model change must convert business strategy into measurable frontline skills.
Large organizations needing capability assessments, change execution support, and governance routines
PwC excels for buyers who need integrated capability assessments that feed tailored training, operating model design, and governance routines with measurable performance outcomes. KPMG is well suited for transformation sponsors who need capacity building with measurable change adoption supported by enterprise-grade governance and performance measurement frameworks.
Governments and NGOs requiring technical assistance, monitoring, and partner decision support
FHI 360 is a strong match for governments and NGOs needing technical assistance and operational capacity strengthening with monitoring, evaluation, and learning that improves partner decision-making. Chemonics is ideal when institution-strengthening must extend into partner capacity assessments and hands-on coaching tied to performance management plans across government agencies and implementer networks.
Multi-sector implementers embedding capacity building into infrastructure or domain delivery
CARDNO fits buyers needing capacity building embedded within infrastructure and development delivery, because it pairs training design with field implementation support and monitoring of capability outcomes. Tetra Tech fits buyers who need training plus institutional strengthening alongside engineering, water, environment, and international development program execution with monitoring and learning built into program performance support.
Common Mistakes to Avoid
Capacity building efforts fail when delivery scope, governance, or measurement does not match the buyer’s implementation reality.
Treating training as the whole solution
Accenture focuses on measurable adoption tied to governance and enablement, so capacity buyers who only request training will miss the operational shift. FHI 360 and Education Development Center embed monitoring, evaluation, and learning support so programs improve partner decisions during implementation rather than ending at course completion.
Skipping capability assessments that drive role-based learning pathways
KPMG builds role-based learning pathways aligned to an operating model, which reduces the risk of generic training that cannot be applied to real roles. PwC similarly uses integrated capability assessments to shape tailored training, operating model design, and governance routines.
Underestimating internal decision cadence and stakeholder availability
Boston Consulting Group requires substantial client participation and decision cadence for change programs, so slow governance cycles can stall operating model shifts. KPMG also requires stakeholder availability to execute assessments and learning interventions, so buyers should plan access to leaders and delivery staff.
Choosing advisory-only support for engagements that require hands-on delivery reinforcement
FHI 360 and Chemonics provide implementation-oriented capacity building with coaching and partner performance management, so they fit multi-year delivery realities better than purely advisory approaches. CARDNO and Tetra Tech also tie capacity outcomes to ongoing implementation and monitoring, so selecting them aligns capability building to real delivery constraints.
How We Selected and Ranked These Providers
we evaluated every service provider on three sub-dimensions: capabilities with a weight of 0.4, ease of use with a weight of 0.3, and value with a weight of 0.3. the overall rating equals 0.40 × features plus 0.30 × ease of use plus 0.30 × value for each provider. Accenture separated itself with a concrete combination of workforce and operating-model transformation linked to measurable adoption via governance and enablement, alongside embedded delivery teams that transfer delivery playbooks and execution discipline. This mix strengthened capabilities while also supporting ease of use through structured delivery execution and clear governance frameworks.
Frequently Asked Questions About Capacity Building Services
Which capacity building provider is best for large enterprises that need workforce and operating model transformation end to end?
How do Accenture and Boston Consulting Group differ when leadership coaching and executive strategy must translate into frontline skills?
Which provider is strongest for public sector programs that require implementation readiness, standardized playbooks, and executive oversight?
Which capacity building engagements work best when partner capacity assessments must feed tailored coaching and performance management plans?
Which provider fits capacity building embedded in infrastructure, water, transportation, or climate resilience delivery?
How do technical assistance and monitoring differ between FHI 360 and Tetra Tech when partners need data use and institutional processes?
Which providers are best aligned to education and workforce development capacity building that includes evaluation and implementation learning?
Which provider is most suitable for disability inclusion capacity building across governments, partners, and community organizations?
What onboarding approach helps teams get value quickly from capacity building providers that rely on governance and measurable adoption outcomes?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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