Pickup Order Holding Duration Statistics

In the following post, we will discuss a comprehensive set of statistics related to the trends and consumer behaviors surrounding pickup order services in retail, particularly focusing on Buy Online, Pick Up In-Store (BOPIS) and curbside pickup. From average wait times to the increasing popularity of these services, these statistics shed light on the current landscape of in-store pickups and the impact of the pandemic on consumer preferences.

Statistic 1

"On average, customers wait from four minutes to 20 minutes for in-store for pickup orders."

Statistic 2

"Only 15% of Buy Online, Pick Up In-Store (BOPIS) orders are fulfilled in less than 10 minutes."

Statistic 3

"50% of consumers have utilized curbside pickup from retail stores this year."

Statistic 4

"88% of customers have a positive view of curbside pickup, praising its speed and efficiency."

Statistic 5

"In 2020, the demand for BOPIS services rose by 208% due to the pandemic."

Statistic 6

"The average waiting time for pickups in grocery stores is 2.5 minutes."

Statistic 7

"70% of consumers expect to continue using store pickup services even after the pandemic."

Statistic 8

"Buy online pickup in-store (BOPIS) sales will leap 60.4% to $58.52 billion in 2021."

Statistic 9

"25% of all consumers who use the BOPIS service buy additional products once inside the store."

Statistic 10

"85% of shoppers have increased their BOPIS usage during the COVID-19 pandemic."

Statistic 11

"Non-food retailers experienced a 130% increase in the order hold duration during the lockdown."

Statistic 12

"45% of consumers complain about having to wait for the order at the store."

Statistic 13

"Major grocery chains have experienced a 500% increase in the usage of pickup order services in 2020."

Statistic 14

"78% of consumers said they will likely continue to use BOPIS after the pandemic has ended."

Statistic 15

"90% of retailers provide some sort of BOPIS service."

Statistic 16

"Customers aged 35-44 are most likely to use BOPIS, with a usage rate of over 50%."

Statistic 17

"45% of consumers who use BOPIS service have planned purchases while 36% do unplanned purchases."

Statistic 18

"62% of consumers have opted for a same-day pickup service because they wanted to avoid shipping fees."

Statistic 19

"54% of all online orders are now picked up in stores."

Given the array of statistics provided, it is evident that the demand and utilization of Buy Online, Pick Up In-Store (BOPIS) services have significantly increased, particularly in response to the COVID-19 pandemic. Consumers appreciate the convenience, speed, and efficiency of BOPIS options, with a majority expressing intentions to continue using these services even beyond the pandemic. Retailers have adapted to this trend by expanding their BOPIS offerings, which is reflected in the substantial rise in sales projections for 2021. While there are still challenges such as waiting times and order fulfillment durations, the overall positive perception of BOPIS services indicates a promising future for this retail strategy.