Gitnux/Report 2026

Oss Bss Industry Statistics

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Oss Bss Industry Statistics
Samuel NorbergWritten by Samuel Norberg·Fact-checked by Maya Johansson
Published
How this report is researched
01Editorial Scope

Gitnux editors write the brief first: the topic, the inclusion rules, and the frame for what belongs.

02Source Research

Agents search the published record and log every extracted figure back to the passage it came from.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 39 days

01 Industry overview

The oss bss industry at a glance

The global OSS/BSS market was valued at $28.6 billion in 2025 and is being reshaped by 5G monetization, cloud migration, AI automation and vendor consolidation.

$28.6B[62]
Market size, 2025
8.6%[62]
Forecast CAGR, 2026–2035
15.06%[62]
Amdocs share, 2025
36.65%[62]
Top-five share, 2025
Market size
The global OSS/BSS market was valued at $28.6 billion in 2025 and is projected to reach $30.2 billion in 2026. The market definition covers software and associated services supporting telecom operations, monetization, billing and customer management.[62]
Forecast & CAGR
Global Market Insights forecasts the market to reach $63.4 billion by 2035, implying an 8.6% CAGR from 2026 to 2035. A separate Mordor Intelligence estimate places 2026 revenue at $28.14 billion and forecasts $54.06 billion by 2031, a 13.95% CAGR, reflecting differing market scopes and methodologies.[62][15]
Market share & regions
North America was identified as the largest regional market in 2025 by Global Market Insights. Mordor Intelligence estimates that North America held 34.45% of global OSS/BSS revenue in 2025, while Asia-Pacific was the fastest-growing region, with a forecast CAGR of 19.10% through 2031.[62][15]
Segmentation
In Mordor Intelligence’s 2025 segmentation, solutions accounted for 62.40% of revenue, on-premise deployment represented 57.65%, large enterprises contributed 70.55%, and IT and telecom accounted for 45.90%. Cloud deployments were forecast to grow at 17.55% annually through 2031.[15]
Key players & concentration
Global Market Insights identified Amdocs as the leading vendor with a 15.06% share in 2025. Its five leading vendors—Amdocs, Ericsson, CSG Systems, Nokia and Oracle Communications—collectively accounted for 36.65%, indicating a fragmented market with a significant but not dominant group of large suppliers.[62]
Trends, drivers & challenges
Demand is being driven by 5G standalone services, enterprise connectivity, IoT, real-time charging, cloud-native architectures and AI-enabled network automation. Key challenges include integrating fragmented legacy billing and network systems, controlling migration costs, and meeting security, data-governance and regulatory requirements.[62][12]
Consumer behavior & competition
Competition is shifting toward platforms that support digital self-service, real-time charging, personalized offers and faster product launches. Qvantel reported in January 2026 that its combined business with Optiva supported more than 70 operators in over 40 countries, while four new customer contracts had been signed in the preceding three months.[62]
M&A
Consolidation accelerated in 2025–2026. Qvantel completed its acquisition of Optiva on January 2, 2026; Amdocs completed its acquisition of Matrixx Software for approximately $197 million on December 23, 2025; and NEC completed its acquisition of CSG Systems on May 14, 2026, with Netcracker leading the combined business.[43][63]
Regulation
The EU AI Act is directly relevant to AI-enabled OSS/BSS functions such as automated operations, customer interaction and decision support. Most AI Act rules began applying on August 2, 2026; following the 2026 Digital Omnibus, high-risk rules are scheduled for December 2, 2027 for stand-alone systems and August 2, 2028 for high-risk AI embedded in regulated products.[64][65]
Latest news
The most consequential recent developments are vendor consolidation and AI-focused portfolio expansion. NEC completed its CSG Systems acquisition in May 2026, while Amdocs and Qvantel expanded charging, monetization and digital BSS capabilities through acquisitions completed in late 2025 and early 2026.[63][43]

02 Ranking

Top 10 Companies in the Oss Bss Industry

The leading companies in the oss bss industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 10, 2026 · Next review December 10, 2026

Verdict

Oracle leads Gitnux's 2026 oss bss ranking with an Overall score of 9.6, with Oracle Communications offering charging, billing, mediation, and revenue-management software for CSPs. Netcracker Technology is the highest-ranked telecom OSS/BSS platform vendor at 9.2, with Netcracker delivering telecom network monitoring, control and automation solutions as a subsidiary.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in charging & Billing

    Oracle

    US

    Ranked #1 · 9.6 · Charging & Billing

    Why we picked it: Its communications billing and charging stack supports CSP monetization, including mediation and revenue management.

    See in ranking ↓Visit oracle.com ↗

  2. Leader in telecom OSS/BSS Platforms

    Netcracker Technology

    US

    Ranked #2 · 9.2 · Telecom OSS/BSS Platforms

    Why we picked it: Its end-to-end telecom OSS/BSS and orchestration focus aligns with automation and operational control in OSS/BSS.

    See in ranking ↓Visit netcracker.com ↗

  3. #3 overall

    Huawei

    CN

    Ranked #3 · 9.1 · Telecom OSS/BSS Platforms

    Why we picked it: Its carrier-focused ICT and OSS/BSS scope targets broad operational coverage across telecom networks.

    See in ranking ↓Visit huawei.com ↗

Pick 1 is the #1 company overall. Pick 2 is the highest-ranked company in the top 5 that adds a new segment; no further segment places in the top 5, so pick 3 follows rank.

Full ranking

Sort by
Top 10 companies in the oss bss industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

Oracle

Charging & Billing · US

9.6
2

Netcracker Technology

Telecom OSS/BSS Platforms · US

9.2
3

Huawei

Telecom OSS/BSS Platforms · CN

9.1
4

Nokia

Telecom OSS/BSS Platforms · FI

8.7
5

Ericsson

Telecom OSS/BSS Platforms · SE

8.6
6

Qvantel

Digital BSS Monetization · FI

8.3
7

Comviva

Customer Experience & Product Commerce · IN

8.3
8

Amdocs

Telecom OSS/BSS Platforms · US

8.0
9

Infovista

Service Assurance & Analytics · FR

7.9
10

Subex

Service Assurance & Analytics · IN

7.1

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 10, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Samuel Norberg. (2026, November 10). Top 10 companies in the oss bss industry. In Oss Bss Industry Statistics. Gitnux. https://gitnux.org/oss-bss-industry-statistics/#top-companies

report visual · Comparison

Revenue of the largest oss bss companies

Huawei leads with $123.3B in annual revenue (group level, converted to USD).

Huawei$123.3B
Oracle$57.0B
Netcracker Technology$22.9B
Ericsson$22.5B
Nokia$21.5B
Amdocs$4.7B
source-verifiedhuawei.com · oracle.com · nec.com · ericsson.com · nokia.com · investors.amdocs.com2026

04 Statistics

Technology & Innovation

AI in the oss bss industry

  • 53% of CSP software decision-makers ranked customer-service automation among their top three AI use cases in BSS/OSS in 2025.[1]
  • Approximately 62% of telco executives expected generative AI to significantly affect OSS/BSS within two years.[2]
  • 83% of CSP software organizations were recruiting for data analytics and AI skills, including GenAI and agentic AI, in 2025.[1]
  • 50% of CSP decision-makers considered native AI important, though not essential for every new OSS/BSS system, in 2025.[3]
  • 42% of CSP decision-makers considered native AI essential in all new OSS/BSS systems in 2025.[3]
  • 38% of CSP software decision-makers ranked predictive service management among their top three AI use cases in BSS/OSS in 2025.[1]

Automation in the oss bss industry

  • 32% of telco respondents said the AI aspect of business-intent translation was not advanced enough for intent-based operations in 2026.[4]
  • 40% less hardware-resource use was reported after an African telco implemented a microservices-based, catalog-driven digital OSS platform.[2]
  • 47% of CSP software organizations were recruiting for continuous integration, testing and deployment skills in 2025.[1]
  • 58% of telco respondents supported intent-based operations but said they were struggling to bring the components into a cohesive stack in 2026.[4]
  • 62% of CSP software organizations were recruiting for DevOps, DevSecOps and NetDevOps skills in 2025.[1]
  • 13% of telco respondents said they already operated like a technology company in end-to-end IT operations in 2026.[4]

Digital Transformation in the telecommunications sector (sector benchmark)

  • Close to 80% of telecommunications executives said their companies were not ready to become data-first, AI-driven organizations, despite expecting data and AI to transform their businesses within three years; global survey, 2024.[5]
  • 72% of telecommunications executives reported difficulty implementing and scaling generative-AI use cases, citing outdated architectures and fragmented data; survey across 24 countries, 2024.[5]
  • Telco IT spending rose to 6.9% of revenue in 2023, from 6.6% in 2022, among European telecommunications operators surveyed by TeBIT.[6]
  • About 20% of telecommunications companies qualified as leaders in data transformation, having established intelligent, agile and scalable data estates; survey across 24 countries, 2024.[5]

Technology Adoption in the telecommunications sector (sector benchmark)

  • European telecommunications operators expected AI and generative-AI spending to reach 0.24% of revenue in 2024 before declining to 0.20% in 2025; TeBIT survey.[6]
  • Telecommunications operators allocated 0.16% of revenue to artificial intelligence and generative AI in 2023, compared with 0.49% for the global telecom industry and 0.42% cross-sector.[6]
  • Telecommunications operators expected to upskill 10% of employees in artificial-intelligence knowledge and use during 2024; European TeBIT survey.[6]
  • Telecommunications operators expected 1.27% of their workforce to be dedicated to AI and generative AI by the end of 2024, up from 1.0% in 2023; European TeBIT survey.[6]
  • European telecommunications operators ranked in the third-highest AI-maturity category, AI scaling, while no surveyed operator reached the highest category, AI future-built; TeBIT survey, 2024.[6]

Cloud Computing in the telecommunications sector (sector benchmark)

  • 55% of telecommunications respondents said business customers would choose telco cloud services because of their location at the network edge; survey across North America, Europe and Asia-Pacific, 2025.[7]
  • 26% of telecommunications respondents identified bundled networking, security and cloud services under one pricing package as a primary factor in business-customer adoption; survey across North America, Europe and Asia-Pacific, 2025.[7]
  • 47% of telecommunications respondents identified hosting workloads as their top motivation for operating a telco cloud, including 25% focused on business-customer workloads and 22% on third-party applications; 2025.[7]
  • 29% of telecommunications respondents used telco clouds to host communications-service-provider services, particularly data services; survey across North America, Europe and Asia-Pacific, 2025.[7]
  • 42% of communications service providers hosting business-customer workloads believed rising AI demand would shift workloads from private clouds to telco edge clouds; survey across North America, Europe and Asia-Pacific, 2025.[7]

Big Data in the telecommunications sector (sector benchmark)

  • 96% of telecommunications executives rated their companies as low-to-medium maturity in data transformation, including data quality and consistency, while 4% rated them highly mature; survey across 24 countries, 2024.[5]
  • 84% of telecommunications executives rated their companies as low-to-medium maturity in data infrastructure, while 16% rated them highly mature; survey across 24 countries, 2024.[5]
  • 52% of telecommunications executives expected data and AI transformation to have a high-to-disruptive impact on net promoter scores; survey across 24 countries, 2024.[5]
  • 90% of telecommunications executives rated their companies as low-to-medium maturity in data architecture, while 10% rated them highly mature; survey across 24 countries, 2024.[5]

05 Statistics

Data & Analytics

Data quality drives operational impact, with 100% of operators reporting business impacts from inaccurate physical network data in 2026.

Business intelligence in the oss bss industry

  • 40% of surveyed communications service providers ranked ecosystem monetization among their top-two BSS investment priorities in 2025, globally.[1]
  • 42% of surveyed communications service providers ranked product catalog, CPQ and order management among their top-two BSS investment priorities in 2025, globally.[1]
  • 48% of surveyed communications service providers preferred a hybrid best-of-breed and best-of-suite BSS/OSS architecture in 2025, globally.[1]
  • 29% of surveyed communications service providers said product roadmap was a top-three criterion for selecting telco software vendors in 2025, globally.[1]
  • 33% of surveyed communications service providers said performance and reliability track record was a top-three criterion for selecting telco software vendors in 2025, globally.[1]
  • 31% of surveyed communications service providers said cloud-native architecture was a top-three criterion for selecting telco software vendors in 2025, globally.[1]

Data analytics in the oss bss industry

  • 26% of surveyed communications service providers ranked security and fraud analytics among their top-two analytics investment priorities for the next year in 2025, globally.[1]
  • 38% of surveyed communications service providers ranked predictive service management among their three most important BSS/OSS AI use cases in 2025, globally.[1]
  • 28% of surveyed communications service providers ranked personalization of services and offers among their three most important BSS/OSS AI use cases in 2025, globally.[1]
  • 61% of surveyed communications service providers preferred a common analytics solution ingesting data from all BSS/OSS systems in 2025, globally.[1]
  • 19% of surveyed communications service providers ranked revenue and billing analytics among their top-two analytics investment priorities for the next year in 2025, globally.[1]
  • 57% of surveyed communications service providers ranked root-cause analysis of network faults and alarms among their three most important BSS/OSS AI use cases in 2025, globally.[1]

Data Quality in the telecommunications sector (sector benchmark)

  • Across telecommunications, 7% of operators said network-data updates occurred immediately after field work, while 49% said updates occurred within one week in 2026.[8]
  • Across telecommunications, 100% of operators reported business impacts from inaccurate physical network data during the previous 12 months in 2026, including delays and valuation risks.[8]
  • Across telecommunications, 71% of operators identified project and service-activation delays as the most common impact of inaccurate physical network data in 2026.[8]
  • Across telecommunications, 48% of operators still used paper notes in the field that were manually entered into digital network systems later in 2026.[8]
  • Across telecommunications, 13% of operators said more than three-quarters of their network records were accurate in 2026, based on 500 senior decision-makers in the US, Canada and UK.[8]
  • Across telecommunications, 78% of operators said network-asset data quality had a critical or major influence on merger-and-acquisition valuations in 2026.[8]

Data Governance in the telecommunications sector (sector benchmark)

  • Across telecommunications, 58% of operators surveyed worldwide had fully deployed one or two data platforms in 2025, according to a survey of 26 operators.[9]
  • Across telecommunications, 21 of 26 operators surveyed expected to increase data-platform investment during the following three years in 2025.[9]
  • Across telecommunications, more than 60% of operators planning higher data-platform spending expected increases of 1% to 10% over the next three years in 2025.[9]
  • Across telecommunications, 80% of operators ranked telecoms experience and cost among their three most important criteria when selecting data-platform providers in 2025.[9]
  • Across telecommunications, 21% of operators reported using a mixture of integrated architecture and siloed data management in 2025.[10]
  • Across telecommunications, 41% of operators reported an end-to-end data architecture integrating all departments, while 38% managed data in separate departmental silos in 2025.[10]

KPIs in the oss bss industry

  • 35% of surveyed communications service providers ranked service orchestration among their top-two OSS investment priorities in 2025, globally.[1]
  • 500 customer-experience metrics were described by TM Forum as spanning the telecom customer journey lifecycle in 2026.[11]
  • More than 100 high-level business metrics were available in the TM Forum metrics dictionary in 2026 for telecom operators.[11]
  • 26% of surveyed communications service providers ranked network optimization among their top-two OSS investment priorities in 2025, globally.[1]
  • 19% of surveyed communications service providers ranked inventory management among their top-two OSS investment priorities in 2025, globally.[1]
  • Over 2,900 telecom metrics were available in the TM Forum metrics dictionary in 2026 for business, customer experience, cyber operations, fraud and cable operations.[11]

06 Statistics

Strategy & Growth

Market growth expectations differ by scope, with Global Market Insights projecting $30.2 billion in 2026 versus $28.14 billion in a separate Mordor Intelligence estimate.

Growth in the oss bss industry

  • 3% was the estimated growth of the global telco software market, including BSS/OSS and associated services, in 2023.[12]
  • 1% is Omdia’s forecast growth rate for the global telco software market in 2025 as operators constrain capital expenditure.[12]
  • $60.4 billion is the projected worldwide telco software solution market for 2029, implying growth from $48.7 billion in 2024.[13]
  • 21% is Deloitte’s estimated annual growth rate for OSS/BSS cloudification initiatives.[14]
  • 3% is Omdia’s forecast growth rate for the global telco software market in 2026 as operators increase automation and customer-experience investment.[12]
  • $24.70 billion was the estimated global OSS/BSS market value in 2025 in Mordor Intelligence’s market assessment.[15]

Differentiation in the oss bss industry

  • 300+ telecom customers were cited by Ericsson as users supported by its OSS/BSS experience in 2025.[4]
  • 5 years is the term of Ericsson’s group-wide BSS frame agreement with Ooredoo covering several operating companies.[4]
  • 3 principal capabilities are combined in Ericsson Dynamic Service Automation: intent translation, cross-domain orchestration, and automated service rollout.[4]
  • 5 transformation areas underpin Ericsson’s evolved OSS/BSS portfolio: data, cloud and IT, monetization, service orchestration, and core commerce.[4]
  • 70+ operators in more than 40 countries are supported by Qvantel’s combined BSS and monetization business.[16]
  • 5 times faster complex B2B bill production was reported by Odido after adopting Ericsson Billing hosted on AWS.[4]

Mergers and acquisitions in the oss bss industry

  • 17.38% was the premium to CSG’s closing share price represented by NEC’s proposed 2025 acquisition.[17]
  • 22.4% of Qvantel’s post-closing shares were to be issued in aggregate to Optiva noteholders under the transaction terms.[18]
  • 59 telecom-technology transactions were recorded by FOCUS for full-year 2024, including OSS/BSS software transactions.[19]
  • 54 telecom-technology transactions were announced through November 30, 2025, according to FOCUS, including OSS/BSS software deals.[19]
  • $2.7123 billion was the announced transaction value for telecom technology deals in 2023, according to FOCUS.[19]
  • 66 telecom-technology transactions were recorded by FOCUS for full-year 2023, including OSS/BSS software transactions.[19]

Strategic partnerships in the oss bss industry

  • 2 companies, Ericsson and AWS, are collaborating on cloud-native, AI-powered OSS/BSS for autonomous networks.[4]
  • 2 countries, Austria and Cyprus, were associated with 2024 BSS/OSS modernization selections by Amdocs and Netcracker, respectively.[20]
  • 5 years is the duration of Ericsson’s renewed 2024 partnership with MTN for charging, mediation, and BSS modernization across MTN’s pan-African market.[20]
  • 12 telecom operators joined Ericsson and Telefónica in a 2024 venture to commercialize network APIs and software for new digital services.[21]
  • 3 network generations—4G, 5G Non-Standalone, and 5G Standalone—were covered by the Ericsson-WINDTRE agreement integrating OSS/BSS with 5G Core.[4]
  • 2 companies, Optiva and GDi, formed a 2024 go-to-market partnership for integrated BSS and OSS solutions.[18]

07 Statistics

People & Workforce

Staffing and skills remain a constraint signal: 6.29 years is Amdocs’ average employee tenure in FY2024.

Hiring in the oss bss industry

  • 194 external employees were absorbed as Amdocs employees in FY2024, globally.[22]
  • 46.2% of Amdocs positions were filled internally in FY2022, globally.[22]
  • 42.1% of Amdocs positions were filled internally in FY2021, globally.[22]
  • 49.7% of Amdocs positions were filled internally in FY2023, globally.[22]
  • 60% of Tecnotree’s 82 new hires in 2024 were younger than 30, globally.[23]

Employee retention in the oss bss industry

  • 8.1 out of 10 was Tecnotree’s employee satisfaction score in 2024, globally.[23]
  • 58% of Amdocs employees had worked for the company for at least three years in FY2020, globally.[22]
  • 6.29 years was Amdocs’ average employee tenure in FY2024, globally.[22]
  • 56.57% of Amdocs employees had worked for the company for at least three years in FY2024, globally.[22]
  • 55.0% of Amdocs employees had worked for the company for at least three years in FY2022, globally.[22]

Remote Work in the telecommunications sector (sector benchmark)

  • At Kyivstar, 77% of employees were permitted to work in hybrid or remote capacities in 2024.[24]
  • Across telecommunications employers, 41% permitted fully remote working and relocation beyond commuting distance in 2024, compared with 34% across all sectors.[2]
  • At TTEC, approximately 50% of global employees worked remotely in 2025, while the remaining 50% worked onsite.[25]
  • Across technology and telecommunications companies, 5% of corporate employees were expected to work fully remotely in 2024, according to surveyed CEOs globally.[26]

Hybrid Work in the telecommunications sector (sector benchmark)

  • Across a global survey of enterprise employees considering telecom-enabled hybrid work, 54% reported some autonomy over their work location and 36% reported total autonomy in 2024.[27]
  • Across Cisco’s surveyed workforce, 45% reported hybrid working, defined as one to four office days per week, in 2025.[28]
  • In the UK information and communication industry, 49% of businesses reported hybrid working during December 2023.[29]
  • Across technology and telecommunications companies, 30% of corporate employees were expected to work in a hybrid arrangement in 2024, according to surveyed CEOs globally.[26]

Upskilling in the oss bss industry

  • 53 hours was Amdocs’ average training and development time per full-time employee in FY2024.[30]
  • 7,000 Amdocs employees participated in more than 60 Growth Month sessions in 2024, globally.[30]
  • 5.13 hours was the average annual training time for male Tecnotree employees in India in 2025.[30]
  • 82% of Amdocs employees participated in learning and development programs in FY2020, globally.[22]
  • 19,788 Amdocs employees learned through the Amdocs U platform in FY2024, globally.[30]

Employee Engagement in the telecommunications sector (sector benchmark)

  • At Deutsche Telekom, the Group engagement score was 77 points on a 0–100 scale in 2025, excluding T-Mobile US.[31]
  • At NBN Co, the overall employee engagement score was 77% in June 2024, based on a survey with a 90% participation rate.[32]
  • At AT&T, the employee engagement score was 79% in 2025 across its global workforce.[33]
  • At Chunghwa Telecom, 95.15% of surveyed employees identified with and were actively engaged in their work during 2025.[34]
  • At Vodafone, the employee engagement index was 75% in 2025 across the Group.[35]

DEI in the oss bss industry

  • 35% of CSG employees were located in North America at December 31, 2025.[36]
  • 31.8% of Amdocs junior management positions were held by women in FY2023, globally.[20]

08 Statistics

Customer & Sales

Operators use network data for commercialization, with 53% of operators using network data for insights into customer and usage trends in 2025.

Customer experience in the oss bss industry

  • 53% of operators use network data for insights into customer and usage trends for upselling and marketing, according to a 2025 GSMA Intelligence survey.[10]
  • 37% of surveyed CSP decision-makers selected customer-experience management as the BSS area for heavy investment, making it the leading listed priority.[3]
  • 36% of SME executives preferred visiting a web portal or using a provider application to interact with service providers in 2024, based on Omdia research.[12]
  • 15% of SME executives preferred a provider mobile app and another 15% preferred a communications mobile app for service-provider interactions in 2024.[12]
  • 52% of operators use network data to analyze customer experiences and improve experience while reducing churn, according to a 2025 survey.[10]

Customer retention in the oss bss industry

  • Customers with at least three years of telco tenure represented 75% of the subscriber base in the 2025 global study.[37]
  • 34% of at-risk telco customers would stay in exchange for free loyalty-program inclusion in 2026.[37]
  • 70% of the global telco customer base was open to value-focused retention measures rather than price reductions in 2026.[37]
  • 42% of the telco customer base were classified as Champions with high ARPU and high tenure in the 2026 study.[37]
  • 47% of at-risk telco customers would stay for a lower price on their current plan, according to the 2026 global study.[37]

Customer acquisition in the oss bss industry

  • Customers who interacted through telco service touchpoints had 19% higher customer lifetime value than non-contactors in 2025.[37]
  • 46% of premium-brand telco customers had tenure exceeding six years in 2024.[37]
  • 23% of budget telco customers were considering switching operators in 2026, the lowest rate among the reported segments.[37]
  • 42% of customers had been with their telco provider for more than six years in 2024, indicating the share of long-tenure customers available for referral or cross-sell targeting.[37]
  • 30% of premium telco customers were considering switching operators in 2026, the highest rate among the reported customer segments.[37]

Customer loyalty in the oss bss industry

  • The top 10% of telcos scored 8.6 out of 10 on the loyalty pillar in the 2025 global study.[37]
  • Loyalty-program participation raised telco customer lifetime value by 20% in the 2026 study.[37]
  • Around 30% of telco customers said they were likely to switch providers in 2026, indicating weak loyalty across the global customer base.[37]
  • Telco customer loyalty, measured through tenure, averaged 6.6 out of 10 globally in the 2025 study.[37]
  • Customer willingness to churn fell by about 20% after five years with a provider and by a further 15% after ten years in Simon-Kucher's 2024 research.[37]

09 Statistics

Marketing & Brand

Procurement standards dominate buyer requirements, with 71% of CSP decision-makers saying standards compliance is essential in 2025.

Marketing in the oss bss industry

  • 10% of CSP decision-makers identified billing as their top BSS investment area in 2025.[3]
  • 6% of CSP decision-makers identified customer care as their top BSS investment area in 2025.[3]
  • 71% of CSP decision-makers said standards compliance was essential when procuring OSS/BSS in 2025.[3]
  • 35% of CSP decision-makers said OSS/BSS investment would remain unchanged in 2025.[3]
  • 24% of CSP decision-makers considered OSS/BSS standards compliance a moderate procurement requirement in 2025.[3]

Digital marketing in the oss bss industry

  • 75% of telecom operators surveyed planned to have cloud-based OSS/BSS within two years in 2020.[3]
  • 38% of surveyed CSPs had moved product-catalog workloads to public cloud by 2025.[3]
  • 49% of surveyed CSPs had moved customer-engagement workloads, including digital channels and chatbots, to public cloud by 2025.[3]
  • 40% of surveyed CSPs had moved order-management workloads to public cloud by 2025.[3]
  • 50% of surveyed CSPs had moved order-management workloads to private cloud by 2025.[3]

Branding in the oss bss industry

  • 28% of 4G users reported very high network-performance satisfaction in 2024.[4]
  • 35% of consumers preferred a dedicated telco app as an interaction channel in 2023.[22]
  • Three-fifths of surveyed consumers were unaware of differentiated connectivity or found the concept unclear in 2025.[4]
  • 46% higher brand-perception scores were reported by consumers with mobile plans offering differentiated network performance in 2025.[4]
  • 26% of surveyed mobile users preferred differentiated connectivity through new business models such as embedded apps or advertising in 2025.[4]

Social media in the oss bss industry

  • 10% of consumers preferred social media for interactions with their broadband or mobile provider in 2024.[22]
  • 16% of telecom customers aged 50–59 expressed interest in social media as an interaction channel in 2023.[38]
  • 18% of telecom customers aged 40–49 expressed interest in social media as an interaction channel in 2023.[38]
  • 10% of telecom customers aged 60–65 expressed interest in social media as an interaction channel in 2023.[38]
  • 91% of U.S. businesses were using or planning to use social media for customer service in 2020, according to a telecom social-media analysis.[39]

Influencer Marketing in the telecommunications sector (sector benchmark)

  • Boost Mobile’s New York influencer campaign produced 1.1 million impressions in the United States in 2025.[40]
  • Plush recorded a 160% increase in post-paid subscription activations after its TikTok influencer campaign in Poland in 2025.[41]
  • Boost Mobile’s geo-targeted influencer campaign delivered 37% higher omnichannel return on advertising spend in the United States in 2025.[40]
  • Boost Mobile’s New York influencer campaign achieved a 4.3% engagement rate in the United States in 2025, four times the stated industry benchmark.[40]

10 Statistics

Operations & Execution

Operational spending concentrates on legacy, with 80% of OSS spending allocated to maintaining and upgrading legacy systems in Appledore’s 2025 analysis.

Process optimization in the oss bss industry

  • 70% of surveyed telco executives considered their use of AI in OSS/BSS mature in 2025.[2]
  • Around $3 billion is spent globally on OSS automation and autonomy, according to Appledore’s 2025 estimate.[1]
  • 80% of OSS spending is allocated to maintaining and upgrading legacy systems, according to Appledore’s 2025 analysis of telecom operators.[1]
  • OSS/BSS software and services spending grew 4.0% year over year in 2023, driven largely by BSS platform spending.[9]
  • Less than 20% of OSS spending remains available for operational innovation, according to Appledore’s 2025 analysis.[1]

Operational efficiency in the oss bss industry

  • Tecnotree attributed its 2025 recurring-revenue increase to growth in its Development and Operations business model.[42]
  • Amdocs generated $2.996 billion in managed-services revenue in fiscal 2025, approximately 66% of total revenue.[43]
  • Amdocs reported $4.19 billion in 12-month backlog for fiscal 2025, up 3.2% year over year.[43]
  • Telecom operators’ return on capital employed declined to 8.5% in 2021–2023 from 10.7% in 2012–2014, according to Appledore.[1]
  • Telecom operators’ operating expenses averaged between 84% and 87% of revenue over the decade through 2023, according to Appledore.[1]

Quality management in the oss bss industry

  • 53% of surveyed operators used network data for customer and usage trends supporting upsell and marketing in 2025.[10]
  • 48% of surveyed operators used network data to analyze problems in the core network in 2025.[10]
  • 39% of surveyed operators used network data for service-management systems in 2025.[10]
  • Amdocs reported serving more than 350 operators worldwide in fiscal 2025.[20]
  • 100 operators participated in GSMA Intelligence’s 2025 service-assurance survey.[10]

Supply chain in the oss bss industry

  • Cerillion employed 115 people in the United Kingdom as of January 1, 2026.[13]
  • Amdocs reported approximately 400 global customers in fiscal 2025 across its communications and media operations.[20]
  • Amdocs reported more than 350 operators worldwide as customers in fiscal 2025, reflecting a broad international delivery footprint.[20]
  • Amdocs expanded modernization activity across Europe, Asia-Pacific and Latin America in fiscal 2025.[43]
  • Amdocs reported that its solutions affected approximately 3 billion people worldwide in fiscal 2025.[20]

Outsourcing / Offshoring in the telecommunications sector (sector benchmark)

  • Across telecommunications, 17% of IT leaders planned to increase offshoring spend over the following 12 months in the 2018 survey.[26]
  • Across European telecommunications, 55% of outsourced services remained domestic, based on EY data covering 2013.[44]
  • Across European telecommunications, 22% of outsourced services were nearshored and 23% were moved to more distant offshore locations, based on 2013 data.[44]
  • Across telecommunications, 26% of IT leaders planned to increase onshoring spend over the following 12 months in the 2018 survey.[26]
  • Across telecommunications, 21% of IT leaders planned to increase nearshoring spend over the following 12 months in the 2018 survey.[26]

11 Statistics

Finance & Pricing

Cloud migrations show measurable cost and system-reduction effects, including Airtel Sri Lanka reducing BSS hardware requirements from 77 physical servers to 23.

Pricing strategy in the oss bss industry

  • 54% of Cerillion’s 2025 revenue came from software, including licence, support, maintenance, managed-service and Skyline revenue, across its global BSS/OSS business.[13]
  • 93% of Cerillion’s 2025 revenue came from existing customers, indicating the importance of recurring customer relationships in its BSS/OSS commercial strategy.[13]
  • 42% of Cerillion’s 2025 revenue came from services, while 4% came from other activities in its BSS/OSS software business.[13]
  • 20% of China Telecom’s 2,800 migrated OSS/BSS systems were core systems operating fully cloud-native, supporting cloud-based service and pricing models.[45]
  • 83% of Cerillion’s 2025 customers had been with the company for more than five years, supporting a retention-oriented BSS/OSS pricing model.[13]

Cost reduction in the oss bss industry

  • CNY600 million was the OSS/BSS-related operating-expenditure saving reported by China Telecom after migrating 2,800 systems to the cloud.[45]
  • 60% was the reduction in the number of systems after Airtel Sri Lanka consolidated its BSS architecture.[46]
  • 70% was the average reduction in routine service-assurance data-extraction and analysis time achieved by Globe Telecom after moving its OSS platform to the cloud.[3]
  • 70% was the reduction in BSS hardware requirements at Airtel Sri Lanka, from 77 physical servers to 23.[46]
  • 80% was the reduction in IT operating expenditure achieved by Airtel Sri Lanka after replacing its legacy BSS with a converged stack in six months.[46]

Profitability in the oss bss industry

  • £45.4 million was Cerillion’s 2025 revenue from its global telecom BSS/OSS software business.[13]
  • 194% was the increase in debt-collection returns reported by Brazilian telecom company Vero after deploying Infobip’s omnichannel BSS-related engagement tools.[47]
  • £19.8 million was Cerillion’s 2024 adjusted profit before tax, compared with £21.8 million in 2025.[13]
  • £43.8 million was Cerillion’s 2024 revenue, compared with £45.4 million in 2025, for its telecom BSS/OSS business.[13]
  • CNY470 million was the increase in related cloud-service revenue reported by China Telecom after its OSS/BSS cloud transformation.[45]

Financial planning in the oss bss industry

  • 75% of surveyed operators identified IT transformation of networks as the leading way to save operating expenditure.[48]
  • 35% of surveyed communications-service-provider decision-makers said they were maintaining current OSS/BSS spending levels in the survey year.[3]
  • 55% of surveyed operators expected network automation to deliver more than 5% savings, influencing OSS/BSS transformation investment cases.[48]
  • 49% of surveyed operators reported deploying service-core functions commercially on the public cloud, with OSS/BSS close behind.[48]
  • 16% of surveyed operators identified network-deployment automation as the top return-on-investment driver in telecom transformation planning.[48]

12 Statistics

Product & Service

New OSS/BSS capabilities target faster launches, with more than 80% of surveyed CSPs saying BSS must enable new product offerings in days rather than months in 2025.

Product development in the oss bss industry

  • 51% of surveyed CSPs ranked predictive network maintenance among their top three OSS/BSS AI use cases in 2025.[1]
  • More than 80% of surveyed communications service providers said BSS must enable new product offerings to launch in days rather than months in 2025.[1]
  • 28% of surveyed CSPs identified software development as an OSS/BSS recruitment skill gap in 2025.[1]
  • 38% of surveyed CSPs ranked predictive service management among their top three OSS/BSS AI use cases in 2025.[1]
  • 47% of surveyed CSPs identified continuous integration, testing or deployment as OSS/BSS recruitment skill gaps in 2025.[1]

Product lifecycle in the oss bss industry

  • 32% of surveyed CSPs said lifting and shifting legacy BSS/OSS to public cloud could be beneficial but usually required optimization or re-architecting in 2025.[1]
  • 30% of surveyed CSPs preferred annual or monthly recurring subscriptions for new BSS/OSS applications in 2025.[1]
  • 13% of surveyed CSPs said lifting and shifting legacy BSS/OSS to public cloud provided clear benefits in scalability, cost and agility in 2025.[1]
  • 26% of surveyed CSPs preferred hosting new BSS/OSS entirely in their own data centers in 2025.[1]
  • 21% of surveyed CSPs preferred hosting new BSS/OSS entirely in public cloud in 2025.[1]

After-sales in the oss bss industry

  • 59% of surveyed CSPs had moved customer-engagement BSS workloads to private cloud by 2025.[3]
  • 52% of surveyed CSPs had moved CRM BSS workloads to private cloud by 2025.[3]
  • 49% of surveyed CSPs had moved customer-engagement BSS workloads to public cloud by 2025.[3]
  • 18% of surveyed telcos selected customer-journey management as the BSS area for heavy investment in 2025.[3]
  • 6% of surveyed telcos selected customer care as the BSS area for heavy investment in 2025.[3]

Value proposition in the oss bss industry

  • 59% of surveyed CSPs selected AWS as the public cloud provider strongest in BSS/OSS scalability in 2025.[1]
  • 33% of surveyed CSPs selected AWS as the public cloud provider strongest in BSS/OSS security in 2025.[1]
  • 54% of surveyed CSPs selected AWS as the public cloud provider strongest in BSS/OSS performance in 2025.[1]
  • 42% of surveyed telcos viewed native AI as essential for all future OSS/BSS systems in 2025.[3]
  • 41% of surveyed CSPs selected AWS as the public cloud provider strongest in telecom industry-specific solutions in 2025.[1]

13 Statistics

Sustainability & Ethics

Sustainability coverage is measurable in assurance and certifications, with 81% of Amdocs’ operational sites covered by ISO 14001 certification in fiscal 2024.

Sustainability in the oss bss industry

  • 81% of Amdocs’ operational sites were covered by ISO 14001 certification in fiscal 2024.[22]
  • 1,500 women received digital-literacy training through an Amdocs social-impact program, with 150 subsequently starting businesses or finding jobs.[20]
  • 99% of Amdocs employees involved in business activities were covered by ISO 14001 certification in fiscal 2024.[22]
  • 35.6% was Amdocs’ decrease in relative greenhouse-gas emissions in 2020–2021 globally.[20]
  • 10 Amdocs products and services addressed global sustainability issues in 2020–2021.[20]

ESG in the oss bss industry

  • 2024 was the reporting year of CSG’s published carbon-footprint report listed in its ESG documentation.[17]
  • 2025 was the financial year covered by Cerillion’s modern-slavery statement and related supply-chain controls.[13]
  • 2025 was the fiscal year of CSG’s published Sustainability Accounting Standards Board report.[49]
  • 2024 was the year CSG completed its inaugural double-materiality assessment covering emissions, employee wellbeing, data privacy and business ethics.[17]
  • 34 Cerillion employees were based in Bulgaria as of January 1, 2026.[13]

Ethics in the oss bss industry

  • 2025 was the financial year for which Cerillion stated that dedicated modern-slavery training had not been implemented because of assessed low supply-chain and recruitment risk.[13]
  • 100% compliance with employee ethics training was reported by Amdocs in 2018–2019.[20]
  • 100% of Amdocs employees successfully completed ethics and business-conduct training in 2020–2021.[20]

CSR in the oss bss industry

  • 5,036 volunteers participated in Amdocs community-impact activities in 2018–2019.[20]
  • 1,000 or more women were targeted by an Amdocs digital- and financial-inclusion program announced in fiscal 2023.[43]
  • 82% of Amdocs employees participated in learning and development programs in 2020–2021.[20]
  • 40,000 people accessed food through an Amdocs social application in Mexico in 2018–2019.[20]
  • 120,000 hours of volunteering for children and at-risk youth were reported by Amdocs in 2018–2019.[20]

Circular economy in the oss bss industry

  • 36.6% was Amdocs’ reduction in paper consumption in 2020–2021.[20]
  • 2,000 or more laptops and other IT devices were donated by Amdocs instead of being discarded in 2020–2021.[20]

15 Statistics

Globalization & Expansion

Deployment footprints remain broad, with 180+ countries associated with Ericsson local presence supporting its OSS/BSS business in 2026.

Globalization in the oss bss industry

  • 60+ countries had Tecnotree BSS deployments in 2026.[57]
  • 70 customer installations in approximately 45 countries formed Cerillion’s global customer base in 2025.[13]
  • $70 billion was the estimated global OSS/BSS market revenue in 2025.[14]
  • $63 billion was the estimated global OSS/BSS market revenue in 2023.[14]
  • 180+ countries had Ericsson local presence supporting its OSS/BSS business in 2026.[4]

Cultural adaptation in the oss bss industry

  • 34 Cerillion employees were based across Bulgaria as of January 1, 2026.[13]
  • More than 1 million customers were migrated by Bouygues Telecom with zero commercial disruption in 2026.[58]
  • 45 countries hosted approximately 70 Cerillion customer installations in 2025, reflecting deployment across multiple national markets.[13]
  • 7 countries were served by the European media and telecommunications customer in Amdocs’s OSS/BSS case study.[20]
  • 20 million customers were served across seven countries by the European Amdocs OSS/BSS customer.[20]

Supplier management in the oss bss industry

  • 3 million sites were deployed through Rakuten’s global OEM OSS partnership.[59]
  • 11,000+ monthly active users were reported for Rakuten’s global OEM OSS deployment.[59]
  • 100,000+ registered platform users were reported for Rakuten’s OSS/BSS platform.[59]
  • 300 web-service calls were redeveloped during Cell C’s BSS modernization in South Africa.[60]
  • 70+ channels were integrated into Indosat Ooredoo Hutchison’s Ericsson digital monetization platform.[4]

Stakeholder management in the oss bss industry

  • 8 million postpaid subscribers were migrated during the initial phase of Indosat Ooredoo Hutchison’s BSS transformation.[4]
  • 90% was the improvement in bill-generation time reported after Indosat Ooredoo Hutchison’s BSS modernization.[4]
  • 6.5 million fixed-line customers were migrated in Vivo’s Amdocs OSS modernization in Brazil.[20]
  • 60% was the reduction in time to market after Indosat Ooredoo Hutchison centralized its catalog across business lines.[4]
  • 40 million mobile customers were migrated in Vivo’s Amdocs OSS modernization in Brazil.[20]

Distribution channels in the oss bss industry

  • 3 digital brands were unified across customer-care, product-management and digital channels by Bouygues Telecom.[58]
  • 70+ sales and service channels were integrated into Indosat Ooredoo Hutchison’s Ericsson BSS platform.[4]
  • 4 customer-facing BSS channels were represented in the Torry Harris OSS/BSS case: web self-service, retail shop, customer service management and mobile internet.[61]
  • 3 channels—telesales, retail and digital—were explicitly optimized in EY’s OSS/BSS modernization example.[2]
  • 45–50% of customers used online systems first in the channel-modernization example cited by EY.[2]

Key questions about the oss bss industry

What is the current size of the global OSS/BSS market?
The global OSS/BSS market was valued at $28.6 billion in 2025. It is projected to reach $30.2 billion in 2026.
How fast is the OSS/BSS market expected to grow?
Global Market Insights forecasts 8.6% CAGR for 2026–2035. It also forecasts growth to $63.4 billion by 2035.
Which companies lead the oss bss industry?
Oracle leads Gitnux's 2026 oss bss ranking with an Overall score of 9.6, with Oracle Communications offering charging, billing, mediation, and revenue-management software for CSPs. Netcracker Technology is the highest-ranked telecom OSS/BSS platform vendor at 9.2, with Netcracker delivering telecom network monitoring, control and automation solutions as a subsidiary.
Which technology shifts are shaping OSS/BSS in 2026?
Key shifts cited for demand include 5G monetization, cloud migration, AI automation, and vendor consolidation. The technology section also reports 53% of CSP software decision-makers ranked customer-service automation among top AI use cases in 2025.
How concentrated is the vendor landscape?
Global Market Insights identified Amdocs as the leading vendor with a 15.06% share in 2025. Its five leading vendors collectively accounted for 36.65%, indicating a fragmented market with a significant but not dominant group.
What procurement requirement appears most often in OSS/BSS buying?
Standards compliance is essential in procurement, with 71% of CSP decision-makers citing it in 2025. Another data point shows 71% of CSP decision-makers considered Open API standards compliance essential in OSS/BSS procurement in 2025.
Reference

Cite This Report

This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.

APA
Samuel Norberg. (2026, November 10). Oss Bss Industry Statistics. Gitnux. https://gitnux.org/oss-bss-industry-statistics
MLA
Samuel Norberg. "Oss Bss Industry Statistics." Gitnux, 10 Nov 2026, https://gitnux.org/oss-bss-industry-statistics.
Chicago
Samuel Norberg. 2026. "Oss Bss Industry Statistics." Gitnux. https://gitnux.org/oss-bss-industry-statistics.

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