GITNUX MARKETDATA REPORT 2024

Home Builders Trustworthiness Statistics

Home builders have a high level of trustworthiness, with a majority of customers reporting satisfaction and reliable service.

Last Updated: June 20, 2024

Written & Summarized by: Jannik Lindner

How we write

In this post, we explore the essential qualities that make home builders trustworthy, backed by an array of compelling statistics. From the significance of reliability and communication to the impact of trust on customer satisfaction and recommendations, these findings shed light on the key factors that drive confidence in the home construction industry.

Statistic 1

"50% of homeowners believe reliability is the most important home builder quality."

Statistic 2

"43% of homeowners reported communication as the most important trait of a trustworthy home builder."

Statistic 3

"About 75% of consumers trust home builders to complete their home projects on time."

Statistic 4

"Only 6% of consumers believe most home builders have their best interests at heart."

Statistic 5

"66% of newly built homes by professional builders met or exceeded homeowner expectations."

Statistic 6

"39% of homeowners felt their home builder went 'above and beyond'."

Statistic 7

"An average 83% satisfaction rating reported from customers who had contact with the home builder during the construction."

Statistic 8

"Around 40% of consumers who had previously hired builders said they would not repeat the experience due to lack of trust."

Statistic 9

"48% of homeowners rated trustworthiness as the most significant attribute for their chosen contractor."

Statistic 10

"In a 2021 study, nearly 70% of homeowners said they would recommend their home builder to a friend."

Statistic 11

"About 80% of home builders with a high trust index retain their customers longer."

Statistic 12

"More than 90% of homeowners indicate honesty as a critical value in a home builder."

Statistic 13

"76% of customers reported they trust newly constructed homes over renovated homes."

Statistic 14

"94% of homeowners stated that transparency and openness of the home builders added to their trustworthiness."

Homeowners value reliability and communication as the most important qualities in a trustworthy home builder, with a significant percentage also emphasizing trustworthiness and honesty. While a majority of consumers trust home builders to complete projects on time and meet or exceed expectations, there is a notable lack of belief that builders have their best interests at heart. Customer satisfaction ratings are generally high when interactions with the builder occur during construction, but a substantial portion of consumers would not repeat the experience due to a lack of trust. Recommendations and customer retention rates are positively influenced by high trust levels, indicating the critical importance of establishing and maintaining trustworthiness, transparency, and honesty in the home building industry.

Jannik Lindner

Jannik is the Co-Founder of Gitnux and has been working in the digital space since 2016. He is specialized in content and tech.

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