GITNUXREPORT 2025

Diversity, Equity, And Inclusion In The Services Industry Statistics

Diverse companies outperform and attract talent with inclusive workplace practices.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

Companies with diverse leadership are 33% more likely to outperform their peers financially

Statistic 2

Companies with high ethnic and cultural diversity are 36% more likely to outperform those with low diversity

Statistic 3

On average, companies with inclusive practices report 23% higher profitability

Statistic 4

Older employees (aged 55+) make up 15% of the services workforce, but organizations with age diversity see a 2.3x higher cash flow per employee

Statistic 5

Firms with strong DEI initiatives see 19% higher innovation scores

Statistic 6

Organizations with diverse boards are 43% more likely to outperform less diverse counterparts financially

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Minority-owned service businesses are 2.5 times more likely to receive government contracts than non-minority owned

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Companies with high ethnic and racial diversity see a 25% higher revenue per employee

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78% of customers say that diversity and inclusion influence their purchasing decisions

Statistic 10

70% of respondents in the services industry believe that a diverse workforce leads to better customer insights

Statistic 11

Customer satisfaction is 12% higher in companies recognized for their inclusive culture

Statistic 12

Ethnic diversity in customer service teams increases satisfaction ratings by 18%

Statistic 13

In the services industry, women make up approximately 50% of the workforce but only 25% hold executive roles

Statistic 14

Ethnic minorities hold only 21% of senior management roles in the services sector

Statistic 15

The representation of LGBTQ+ employees in the services industry is estimated at 8%, but only 3% feel fully accepted

Statistic 16

Women account for 47% of the services workforce but only 29% occupy senior leadership positions

Statistic 17

The pay gap between men and women in the services industry is approximately 17%, with women earning less on average

Statistic 18

Minority employees in the services industry are 1.8 times more likely to experience discrimination at work than their white counterparts

Statistic 19

Companies that prioritize diversity training see a 21% increase in employee engagement

Statistic 20

40% of service industry employees report experiencing some form of bias or exclusion at work

Statistic 21

Millennials and Gen Z make up 60% of the services industry workforce, and 70% of them prefer employers with strong DEI commitments

Statistic 22

Remote work has increased diversity in the services industry by attracting a broader pool of candidates, with 48% of remote workers identifying as minorities

Statistic 23

Women of color earn approximately 20% less than white women in the services sector

Statistic 24

The retention rate of minority employees is 15% higher in organizations with targeted inclusion programs

Statistic 25

Offering flexible work arrangements correlates with a 25% increase in the retention of minority employees

Statistic 26

72% of workers from minority groups report feeling less included in team activities

Statistic 27

Approximately 48% of service workers aged 18-34 identify as minorities, indicating youth-driven diversity

Statistic 28

Only 19% of service industry companies have comprehensive DEI (Diversity, Equity, Inclusion) policies

Statistic 29

Age-inclusive policies in the services industry correlate with a 12% increase in team productivity

Statistic 30

Employee resource groups (ERGs) are supported by 70% of service industry companies as part of their DEI efforts

Statistic 31

The global spend on diversity and inclusion initiatives is projected to reach $8 billion annually by 2025

Statistic 32

80% of senior managers in the services industry believe DEI initiatives should be integrated into overall business strategy

Statistic 33

Employee turnover rates are 16% lower in companies with active diversity and inclusion programs

Statistic 34

55% of companies have implemented DEI training programs in the past year, up from 42% previously

Statistic 35

45% of employees in the services industry feel that their workplace is not diverse enough

Statistic 36

66% of job seekers consider diversity to be an important factor when evaluating companies

Statistic 37

52% of employees in the services industry believe their company could do more to promote racial diversity

Statistic 38

60% of employees in the services sector say their company could improve its DEI initiatives

Statistic 39

65% of HR leaders indicate that improving diversity is a top priority for their organizations

Statistic 40

54% of women in the services industry believe they face a glass ceiling

Statistic 41

In a survey, 75% of employees said they would stay longer at a company that values diversity and inclusion

Statistic 42

80% of service industry leaders agree that DEI improves team performance

Statistic 43

Only 14% of service companies have a dedicated diversity officer

Statistic 44

Companies with inclusive cultures see a 29% reduction in turnover rates

Statistic 45

Women in the services industry report a 15% higher job satisfaction when diversity initiatives are actively promoted

Statistic 46

65% of organizations have seen a measurable positive impact from their diversity initiatives within one year

Statistic 47

Over 78% of companies are actively implementing DEI strategies, but only 31% consider them fully effective

Statistic 48

60% of companies recognize gender diversity as a key factor for innovation in services

Statistic 49

Labor shortages in the services sector are less severe in companies with high levels of diversity, with a 10% lower vacancy rate

Statistic 50

89% of millennial and Gen Z employees say that inclusivity influences their choice of employer

Statistic 51

34% of service companies have established mentorship programs aimed at underrepresented groups

Statistic 52

57% of service industry HR leaders believe there's still significant room for improvement in DEI practices

Statistic 53

The use of diversity analytics tools has increased by 40% in the services sector to better track DEI progress

Statistic 54

The percentage of service companies offering unconscious bias training has increased to 62% in recent years

Statistic 55

The number of women-led service startups increased by 35% over the past five years, showing increased gender-based entrepreneurial activity

Statistic 56

40% of service industry leaders cite lack of diverse talent as a primary barrier to growth

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Sources

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Key Highlights

Companies with diverse leadership are 33% more likely to outperform their peers financially
78% of customers say that diversity and inclusion influence their purchasing decisions
In the services industry, women make up approximately 50% of the workforce but only 25% hold executive roles
Ethnic minorities hold only 21% of senior management roles in the services sector
Companies with high ethnic and cultural diversity are 36% more likely to outperform those with low diversity
45% of employees in the services industry feel that their workplace is not diverse enough
66% of job seekers consider diversity to be an important factor when evaluating companies
The representation of LGBTQ+ employees in the services industry is estimated at 8%, but only 3% feel fully accepted
On average, companies with inclusive practices report 23% higher profitability
70% of respondents in the services industry believe that a diverse workforce leads to better customer insights
Women account for 47% of the services workforce but only 29% occupy senior leadership positions
The pay gap between men and women in the services industry is approximately 17%, with women earning less on average
Older employees (aged 55+) make up 15% of the services workforce, but organizations with age diversity see a 2.3x higher cash flow per employee

Diversity, Equity, and Inclusion are no longer just moral imperatives but critical drivers of success in the services industry, where companies embracing inclusive practices outperform their peers financially by up to 33% and enjoy higher customer satisfaction, yet many still face significant gaps and challenges in achieving true representation and acceptance across all levels.

Business Outcomes and Performance Related to Diversity

Companies with diverse leadership are 33% more likely to outperform their peers financially
Companies with high ethnic and cultural diversity are 36% more likely to outperform those with low diversity
On average, companies with inclusive practices report 23% higher profitability
Older employees (aged 55+) make up 15% of the services workforce, but organizations with age diversity see a 2.3x higher cash flow per employee
Firms with strong DEI initiatives see 19% higher innovation scores
Organizations with diverse boards are 43% more likely to outperform less diverse counterparts financially
Minority-owned service businesses are 2.5 times more likely to receive government contracts than non-minority owned
Companies with high ethnic and racial diversity see a 25% higher revenue per employee

Business Outcomes and Performance Related to Diversity Interpretation

Diversity isn't just a moral imperative; in the cutthroat landscape of the services industry, embracing inclusion and equity is your best financial and innovative strategy—proving that broadening your talent and leadership horizons pays off, often in multiples.

Customer Perceptions and Satisfaction

78% of customers say that diversity and inclusion influence their purchasing decisions
70% of respondents in the services industry believe that a diverse workforce leads to better customer insights
Customer satisfaction is 12% higher in companies recognized for their inclusive culture
Ethnic diversity in customer service teams increases satisfaction ratings by 18%

Customer Perceptions and Satisfaction Interpretation

In an industry where 78% of consumers are swayed by diversity and inclusion, businesses ignoring the proven link between a diverse workforce and 18% higher satisfaction are essentially leaving the biometrics of consumer trust unattended.

Employee Demographics and Inclusion Metrics

In the services industry, women make up approximately 50% of the workforce but only 25% hold executive roles
Ethnic minorities hold only 21% of senior management roles in the services sector
The representation of LGBTQ+ employees in the services industry is estimated at 8%, but only 3% feel fully accepted
Women account for 47% of the services workforce but only 29% occupy senior leadership positions
The pay gap between men and women in the services industry is approximately 17%, with women earning less on average
Minority employees in the services industry are 1.8 times more likely to experience discrimination at work than their white counterparts
Companies that prioritize diversity training see a 21% increase in employee engagement
40% of service industry employees report experiencing some form of bias or exclusion at work
Millennials and Gen Z make up 60% of the services industry workforce, and 70% of them prefer employers with strong DEI commitments
Remote work has increased diversity in the services industry by attracting a broader pool of candidates, with 48% of remote workers identifying as minorities
Women of color earn approximately 20% less than white women in the services sector
The retention rate of minority employees is 15% higher in organizations with targeted inclusion programs
Offering flexible work arrangements correlates with a 25% increase in the retention of minority employees
72% of workers from minority groups report feeling less included in team activities
Approximately 48% of service workers aged 18-34 identify as minorities, indicating youth-driven diversity

Employee Demographics and Inclusion Metrics Interpretation

While women and minorities constitute a significant portion of the services industry workforce, their underrepresentation in leadership—coupled with persistent pay gaps and feelings of exclusion—highlights that true diversity and inclusion remain more aspiration than reality, despite evidence that DEI initiatives boost engagement and retention.

Organizational Initiatives and Policies

Only 19% of service industry companies have comprehensive DEI (Diversity, Equity, Inclusion) policies
Age-inclusive policies in the services industry correlate with a 12% increase in team productivity
Employee resource groups (ERGs) are supported by 70% of service industry companies as part of their DEI efforts
The global spend on diversity and inclusion initiatives is projected to reach $8 billion annually by 2025
80% of senior managers in the services industry believe DEI initiatives should be integrated into overall business strategy
Employee turnover rates are 16% lower in companies with active diversity and inclusion programs
55% of companies have implemented DEI training programs in the past year, up from 42% previously

Organizational Initiatives and Policies Interpretation

Despite only 19% of service companies adopting comprehensive DEI policies, the significant boosts in productivity, employee retention, and managerial support underscore that prioritizing diversity and inclusion isn't just morally right—it's strategically essential for thriving in a competitive landscape.

Workforce Diversity and Representation

45% of employees in the services industry feel that their workplace is not diverse enough
66% of job seekers consider diversity to be an important factor when evaluating companies
52% of employees in the services industry believe their company could do more to promote racial diversity
60% of employees in the services sector say their company could improve its DEI initiatives
65% of HR leaders indicate that improving diversity is a top priority for their organizations
54% of women in the services industry believe they face a glass ceiling
In a survey, 75% of employees said they would stay longer at a company that values diversity and inclusion
80% of service industry leaders agree that DEI improves team performance
Only 14% of service companies have a dedicated diversity officer
Companies with inclusive cultures see a 29% reduction in turnover rates
Women in the services industry report a 15% higher job satisfaction when diversity initiatives are actively promoted
65% of organizations have seen a measurable positive impact from their diversity initiatives within one year
Over 78% of companies are actively implementing DEI strategies, but only 31% consider them fully effective
60% of companies recognize gender diversity as a key factor for innovation in services
Labor shortages in the services sector are less severe in companies with high levels of diversity, with a 10% lower vacancy rate
89% of millennial and Gen Z employees say that inclusivity influences their choice of employer
34% of service companies have established mentorship programs aimed at underrepresented groups
57% of service industry HR leaders believe there's still significant room for improvement in DEI practices
The use of diversity analytics tools has increased by 40% in the services sector to better track DEI progress
The percentage of service companies offering unconscious bias training has increased to 62% in recent years
The number of women-led service startups increased by 35% over the past five years, showing increased gender-based entrepreneurial activity
40% of service industry leaders cite lack of diverse talent as a primary barrier to growth

Workforce Diversity and Representation Interpretation

Despite widespread acknowledgment that diversity fuels innovation and retention, over 45% of service industry employees still feel their workplaces lack representation, revealing that while nearly 80% of companies are implementing DEI strategies, only a fraction have dedicated officers or fully effective initiatives—highlighting that progress in inclusivity remains more aspirational than actual.