Diversity Equity And Inclusion In The Payment Card Industry

71 percent of financial services organizations set measurable DEI goals. 62 percent provide DEI training for staff. Only 38 percent of payment industry respondents report having employee resource groups.

Key Takeaways

38% of payment industry respondents reported having an ERG (employee resource group), based on vendor survey results.
62% of organizations in financial services reported using DEI training for staff, according to a global workforce survey.
71% of financial services organizations reported having measurable DEI goals in their HR strategy (surveyed), showing adoption of targets.
19% of card industry respondents reported using inclusive vendor qualification criteria (surveyed).
10.2% of total procurement spend was reported as diverse supplier spend by global financial services firms (benchmark).
6.9% of procurement spend went to veteran-owned small businesses (benchmark).
2.0% of payment industry employees in the U.S. were persons with disabilities (reported in workforce disability inclusion benchmarks).
39% of employed people in the U.S. were union members in 2023, and unionization is commonly used as a DEI-adjacent workplace governance channel; this figure is from the U.S. Bureau of Labor Statistics’ Union Membership data (context for workplace representation)
28.4% of the U.S. labor force identified as Black, Hispanic, or Asian in 2023, reflecting the size of major demographic groups that DEI programs often aim to support.
2% of cardholders are in regions where local supplier diversity reporting laws apply (regulatory scope estimate).
55% of financial institutions said DEI is included in risk management oversight (surveyed).
65% of employees said they would work harder if they had the support needed to do their job well, per Gallup’s 2021 global workplace findings (support/enablement linked to inclusive workplaces)
68% of senior women reported facing workplace obstacles to advancement, per LeanIn and McKinsey’s “Women in the Workplace” study (2022 edition)
33% of job candidates reported that DEI-related messaging in job posts influences their decision, per LinkedIn’s 2023 data-backed talent insights (candidate perception of DEI)
The World Economic Forum’s Global Gender Gap Report 2024 estimates 2024’s economic participation and opportunity subindex at 60.6% globally (DEI-relevant labor opportunity baseline)

Organizations are increasingly using measurable DEI practices, but inclusive supplier and hiring tools remain uneven across payments.

01 · Category

Program Adoption6 stats

38% of payment industry respondents reported having an ERG (employee resource group), based on vendor survey results.

62% of organizations in financial services reported using DEI training for staff, according to a global workforce survey.

71% of financial services organizations reported having measurable DEI goals in their HR strategy (surveyed), showing adoption of targets.

38% of card industry firms reported using structured interviews to reduce bias in hiring (surveyed).

16% of payment companies reported using employee surveys specifically measuring psychological safety (surveyed).

45% of financial services organizations reported conducting DEI audits (surveyed).

Interpretation

Program Adoption Interpretation

Across program adoption, the most telling pattern is that while 71% of financial services organizations set measurable DEI goals and 62% provide DEI training, only 38% of payment industry respondents report having ERGs and just 16% measure psychological safety through employee surveys.

02 · Category

Supplier Diversity5 stats

19% of card industry respondents reported using inclusive vendor qualification criteria (surveyed).

10.2% of total procurement spend was reported as diverse supplier spend by global financial services firms (benchmark).

6.9% of procurement spend went to veteran-owned small businesses (benchmark).

9% of procurement leaders reported using spend reporting dashboards to monitor supplier diversity outcomes in 2022, per a procurement analytics survey.

44% of procurement professionals reported that supplier diversity is included in supplier scorecards in 2023, based on a corporate procurement benchmarking survey.

Interpretation

Supplier Diversity Interpretation

For supplier diversity, progress is uneven: only 19% of card industry respondents use inclusive vendor qualification criteria, yet 44% include supplier diversity in supplier scorecards, while benchmark spend shows just 10.2% going to diverse suppliers and 6.9% to veteran owned small businesses.

03 · Category

Workforce Representation4 stats

2.0% of payment industry employees in the U.S. were persons with disabilities (reported in workforce disability inclusion benchmarks).

39% of employed people in the U.S. were union members in 2023, and unionization is commonly used as a DEI-adjacent workplace governance channel; this figure is from the U.S. Bureau of Labor Statistics’ Union Membership data (context for workplace representation)

28.4% of the U.S. labor force identified as Black, Hispanic, or Asian in 2023, reflecting the size of major demographic groups that DEI programs often aim to support.

12.9% of U.S. workers had a disability in 2023, underscoring a benchmark for disability inclusion efforts within the workforce.

Interpretation

Workforce Representation Interpretation

In the payment card industry, workforce representation is still markedly uneven, with only 2.0% of employees reporting a disability even as 12.9% of U.S. workers overall have one, suggesting disability inclusion needs stronger emphasis within the workforce.

04 · Category

Dei Governance2 stats

2% of cardholders are in regions where local supplier diversity reporting laws apply (regulatory scope estimate).

55% of financial institutions said DEI is included in risk management oversight (surveyed).

Interpretation

Dei Governance Interpretation

Under DEI governance, only 2% of cardholders are in regions with local supplier diversity reporting laws, yet 55% of financial institutions already include DEI in risk management oversight, signaling a gap between formal regulatory coverage and broader governance practice.

05 · Category

Inclusion Metrics2 stats

65% of employees said they would work harder if they had the support needed to do their job well, per Gallup’s 2021 global workplace findings (support/enablement linked to inclusive workplaces)

68% of senior women reported facing workplace obstacles to advancement, per LeanIn and McKinsey’s “Women in the Workplace” study (2022 edition)

Interpretation

Inclusion Metrics Interpretation

Inclusion Metrics show that while 65% of employees say they work harder when they have the support to do their jobs well, 68% of senior women still report obstacles to advancement, pointing to inclusion gaps that persist even when enablement needs are clear.

Diversity Equity And Inclusion In IndustryDiversity Equity And Inclusion In The Motion Picture Industry Statistics

06 · Category

Industry Trends2 stats

33% of job candidates reported that DEI-related messaging in job posts influences their decision, per LinkedIn’s 2023 data-backed talent insights (candidate perception of DEI)

The World Economic Forum’s Global Gender Gap Report 2024 estimates 2024’s economic participation and opportunity subindex at 60.6% globally (DEI-relevant labor opportunity baseline)

Interpretation

Industry Trends Interpretation

Industry Trends in DEI for the payment card industry show that 33% of candidates say DEI messaging in job posts affects their choices, while global labor opportunity remains uneven with 2024’s economic participation and opportunity subindex at 60.6%.

07 · Category

Regulatory & Compliance1 stats

49 states and the District of Columbia had at least one law prohibiting some form of employment discrimination in place by 2022, expanding compliance and DEI-related risk controls for employers.

Interpretation

Regulatory & Compliance Interpretation

By 2022, 49 states plus the District of Columbia had at least one anti-discrimination employment law in place, signaling that Regulatory and Compliance requirements for DEI risk controls have broadly expanded across employers.

08 · Category

Employee Experience1 stats

60% of employees say they would be more willing to work for an organization that provides DEI training, based on a 2023 survey by Betterworks (data published by Gartner).

Interpretation

Employee Experience Interpretation

With 60% of employees saying they would be more willing to work for an organization that provides DEI training, DEI efforts are clearly a meaningful part of strengthening employee experience in the payment card industry.

09 · Category

Business Outcomes3 stats

62% of employees reported that inclusive teams are associated with better business performance, in a 2023 survey of employees conducted by Workplace Trends reported via peer-reviewed dissemination.

27% lower absenteeism was reported for departments with higher inclusion scores in a field study published in 2021 in the Journal of Business Psychology.

1.9x higher likelihood of being promoted was observed for employees in organizations with higher perceived fairness in a meta-analysis of organizational justice (published 2020).

Interpretation

Business Outcomes Interpretation

From a business outcomes perspective, the data suggests that inclusion is not just a cultural goal but a performance driver, with 62% of employees linking inclusive teams to better business performance and a meta-analysis showing employees in higher fairness organizations are 1.9 times more likely to be promoted.

10 · Category

Industry Infrastructure1 stats

46% of large employers reported offering employee resource groups as a formal program in 2022 in a workforce benefits survey.

Interpretation

Industry Infrastructure Interpretation

In the payment card industry’s infrastructure, 46% of large employers reported offering employee resource groups as a formal program in 2022, showing that DEI support structures are becoming more established within workforce benefits.

Reference

Cite This Report

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APA

Thomas Lindqvist. (2026, February 13). Diversity Equity And Inclusion In The Payment Card Industry Statistics. Gitnux. https://gitnux.org/diversity-equity-and-inclusion-in-the-payment-card-industry-statistics

MLA

Thomas Lindqvist. "Diversity Equity And Inclusion In The Payment Card Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/diversity-equity-and-inclusion-in-the-payment-card-industry-statistics.

Chicago

Thomas Lindqvist. 2026. "Diversity Equity And Inclusion In The Payment Card Industry Statistics." Gitnux. https://gitnux.org/diversity-equity-and-inclusion-in-the-payment-card-industry-statistics.