GITNUXREPORT 2025

Customer Experience In The Shipbuilding Industry Statistics

Customer-centric digital tools greatly improve shipbuilding customer experience overall.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

40% of shipbuilding firms plan to increase their investment in customer experience technologies within the next two years

Statistic 2

65% of shipbuilding companies report improved customer satisfaction after implementing digital communication tools

Statistic 3

82% of shipbuilding firms use virtual reality for client walkthroughs to improve engagement

Statistic 4

60% of customers in the shipbuilding industry value real-time project updates

Statistic 5

70% of clients are more likely to recommend a shipbuilding company that provides transparent project timelines

Statistic 6

63% of shipbuilding companies report increased customer retention through enhanced digital interfaces

Statistic 7

55% of shipbuilding customers said that clear communication reduced project delays

Statistic 8

50% of customer complaints in shipbuilding are related to unclear contractual agreements

Statistic 9

48% of shipbuilding companies report that social media engagement improves overall customer loyalty

Statistic 10

65% of customers feel that proactive communication during delays improves their experience

Statistic 11

73% of shipbuilders invest in customer experience training for their staff

Statistic 12

53% of clients prefer to engage with their shipbuilders via mobile apps

Statistic 13

36% of shipbuilding clients expect faster response times with digital customer support channels

Statistic 14

44% of shipbuilding companies see customer feedback analytics as essential to service improvement

Statistic 15

68% of shipbuilding firms measure customer satisfaction through NPS (Net Promoter Score)

Statistic 16

74% of shipbuilding companies utilize online status updates to improve customer communication

Statistic 17

79% of shipbuilding firms say that improving communication channels reduced project rework

Statistic 18

75% of shipbuilders find that digital project tracking reduces customer anxiety

Statistic 19

66% of customers prefer receiving regular, automated updates on their shipbuilding project

Statistic 20

73% of shipbuilding companies believe that personalized communication improves customer loyalty

Statistic 21

59% of shipbuilding companies believe that virtual reality presentations improve understanding of complex designs

Statistic 22

70% of shipbuilding firms have increased their digital marketing efforts to attract new clients

Statistic 23

65% of shipbuilding companies use customer feedback for continuous improvement

Statistic 24

81% of shipbuilding firms offer virtual consultation services

Statistic 25

83% of clients rate communication clarity as essential in the early design process

Statistic 26

78% of shipbuilding clients prioritize customized solutions to enhance customer experience

Statistic 27

54% of shipbuilding clients consider after-sales support as a critical factor in their overall experience

Statistic 28

67% of clients prefer digital portals for order tracking and documentation

Statistic 29

77% of shipbuilding customers rate technical troubleshooting support as highly influential in their satisfaction

Statistic 30

69% of clients seek personalized project consultations as part of their customer experience

Statistic 31

42% of shipbuilding clients cite project customization as a key factor in their decision-making

Statistic 32

89% of shipbuilding companies report that a strong online presence enhances customer trust

Statistic 33

81% of customers value sustainable ship design options

Statistic 34

59% of shipbuilding clients express interest in predictive maintenance services

Statistic 35

52% of the industry reports that virtual tours significantly influence customer purchasing decisions

Statistic 36

47% of clients consider transparency in pricing and process as a major experience factor

Statistic 37

64% of shipbuilding clients are more satisfied when given access to customization options online

Statistic 38

46% of shipbuilding companies believe that eco-friendly certifications boost customer confidence

Statistic 39

55% of customers rate responsive after-sales service as a key experience factor

Statistic 40

69% of clients prefer digital contract signing for quicker project initiation

Statistic 41

86% of shipbuilding companies recognize that transparency in supply chain enhances customer trust

Statistic 42

62% of shipbuilding clients want better integration of customer feedback into project planning

Statistic 43

51% of shipbuilding companies report increased competitive advantage through superior customer experience

Statistic 44

49% of clients rate fast and clear problem resolution as critical for their overall experience

Statistic 45

58% of clients expect digital onboarding tools to simplify the initial engagement process

Statistic 46

69% of clients appreciate 24/7 digital support options

Statistic 47

52% of shipbuilding companies focus on reducing lead times to improve customer satisfaction

Statistic 48

67% of customers consider sustainability certifications important in their decision-making process

Statistic 49

60% of shipbuilding firms use customer satisfaction scores to guide process improvements

Statistic 50

76% of clients want clear visibility into project milestones and deliverables

Statistic 51

61% of shipbuilding companies prioritize strong after-sales support to maintain customer loyalty

Statistic 52

75% of customers perceive that digital documentation reduces uncertainty during the project lifecycle

Statistic 53

54% of shipbuilding clients prefer environmentally friendly vessel options

Statistic 54

57% of shipbuilding firms implement modular design concepts driven by customer preferences

Statistic 55

63% of clients want real-time updates during construction phases

Statistic 56

69% of clients value straight-forward contractual terms facilitated by digital platforms

Statistic 57

85% of shipbuilding clients expect environmentally sustainable options

Statistic 58

44% of industry feedback indicates that transparency in environmental impact builds trust

Statistic 59

42% of shipbuilding clients rate environmental sustainability options as a decisive factor

Statistic 60

55% of shipbuilding companies believe that eco-certifications boost customer acquisition

Statistic 61

45% of shipbuilding companies recognize AI-driven analytics as a way to personalize customer experience

Statistic 62

72% of shipbuilding companies are exploring augmented reality applications to improve customer presentations

Statistic 63

58% of shipbuilding firms have increased their use of chatbots for customer support

Statistic 64

80% of shipbuilding firms believe that digital documentation improves project transparency

Statistic 65

61% of shipbuilding firms claim that 3D modeling tools have positively impacted customer experience

Statistic 66

40% of shipbuilding firms plan to implement AI-driven chat services in the next year

Statistic 67

54% of shipbuilding firms believe that augmented reality helps visualize future vessel operation

Statistic 68

81% of shipbuilding firms see value in adopting data analytics to enhance customer experience

Statistic 69

78% of shipbuilding companies find digital collaboration tools increase project efficiency

Statistic 70

49% of industry players see the integration of IoT devices as a future customer experience enhancer

Statistic 71

50% of shipbuilding companies are investing in CRM systems to enhance customer relationships

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Sources

Our Reports have been cited by:

Trust Badges - Publications that have cited our reports

Key Highlights

78% of shipbuilding clients prioritize customized solutions to enhance customer experience
65% of shipbuilding companies report improved customer satisfaction after implementing digital communication tools
54% of shipbuilding clients consider after-sales support as a critical factor in their overall experience
82% of shipbuilding firms use virtual reality for client walkthroughs to improve engagement
60% of customers in the shipbuilding industry value real-time project updates
70% of clients are more likely to recommend a shipbuilding company that provides transparent project timelines
45% of shipbuilding companies recognize AI-driven analytics as a way to personalize customer experience
85% of shipbuilding clients expect environmentally sustainable options
63% of shipbuilding companies report increased customer retention through enhanced digital interfaces
55% of shipbuilding customers said that clear communication reduced project delays
40% of shipbuilding firms plan to increase their investment in customer experience technologies within the next two years
72% of shipbuilding companies are exploring augmented reality applications to improve customer presentations
50% of customer complaints in shipbuilding are related to unclear contractual agreements

Navigating the high seas of customer expectations, the shipbuilding industry is transforming its customer experience game with 78% prioritizing tailored solutions, 82% leveraging virtual reality, and 86% recognizing transparency as the cornerstone of trust—all signaling a new era of digital innovation and eco-consciousness.

Business Strategies and Investment

40% of shipbuilding firms plan to increase their investment in customer experience technologies within the next two years

Business Strategies and Investment Interpretation

With 40% of shipbuilders set to boost their investment in customer experience tech within two years, the industry is steering toward a horizon where even seafarers' satisfaction won't be left adrift in rough waters.

Communication and Customer Engagement

65% of shipbuilding companies report improved customer satisfaction after implementing digital communication tools
82% of shipbuilding firms use virtual reality for client walkthroughs to improve engagement
60% of customers in the shipbuilding industry value real-time project updates
70% of clients are more likely to recommend a shipbuilding company that provides transparent project timelines
63% of shipbuilding companies report increased customer retention through enhanced digital interfaces
55% of shipbuilding customers said that clear communication reduced project delays
50% of customer complaints in shipbuilding are related to unclear contractual agreements
48% of shipbuilding companies report that social media engagement improves overall customer loyalty
65% of customers feel that proactive communication during delays improves their experience
73% of shipbuilders invest in customer experience training for their staff
53% of clients prefer to engage with their shipbuilders via mobile apps
36% of shipbuilding clients expect faster response times with digital customer support channels
44% of shipbuilding companies see customer feedback analytics as essential to service improvement
68% of shipbuilding firms measure customer satisfaction through NPS (Net Promoter Score)
74% of shipbuilding companies utilize online status updates to improve customer communication
79% of shipbuilding firms say that improving communication channels reduced project rework
75% of shipbuilders find that digital project tracking reduces customer anxiety
66% of customers prefer receiving regular, automated updates on their shipbuilding project
73% of shipbuilding companies believe that personalized communication improves customer loyalty
59% of shipbuilding companies believe that virtual reality presentations improve understanding of complex designs
70% of shipbuilding firms have increased their digital marketing efforts to attract new clients
65% of shipbuilding companies use customer feedback for continuous improvement
81% of shipbuilding firms offer virtual consultation services
83% of clients rate communication clarity as essential in the early design process

Communication and Customer Engagement Interpretation

In an industry where sinking miscommunications can be costly, over 80% of shipbuilders now sail with virtual reality, 70% prioritize real-time updates, and nearly 90% find that transparent, digital dialogues not only navigate clients smoothly through complex designs but also anchor loyalty and reduce delays—proving that in shipbuilding, as in life, clear communication is the true captain.

Customer Preferences and Priorities

78% of shipbuilding clients prioritize customized solutions to enhance customer experience
54% of shipbuilding clients consider after-sales support as a critical factor in their overall experience
67% of clients prefer digital portals for order tracking and documentation
77% of shipbuilding customers rate technical troubleshooting support as highly influential in their satisfaction
69% of clients seek personalized project consultations as part of their customer experience
42% of shipbuilding clients cite project customization as a key factor in their decision-making
89% of shipbuilding companies report that a strong online presence enhances customer trust
81% of customers value sustainable ship design options
59% of shipbuilding clients express interest in predictive maintenance services
52% of the industry reports that virtual tours significantly influence customer purchasing decisions
47% of clients consider transparency in pricing and process as a major experience factor
64% of shipbuilding clients are more satisfied when given access to customization options online
46% of shipbuilding companies believe that eco-friendly certifications boost customer confidence
55% of customers rate responsive after-sales service as a key experience factor
69% of clients prefer digital contract signing for quicker project initiation
86% of shipbuilding companies recognize that transparency in supply chain enhances customer trust
62% of shipbuilding clients want better integration of customer feedback into project planning
51% of shipbuilding companies report increased competitive advantage through superior customer experience
49% of clients rate fast and clear problem resolution as critical for their overall experience
58% of clients expect digital onboarding tools to simplify the initial engagement process
69% of clients appreciate 24/7 digital support options
52% of shipbuilding companies focus on reducing lead times to improve customer satisfaction
67% of customers consider sustainability certifications important in their decision-making process
60% of shipbuilding firms use customer satisfaction scores to guide process improvements
76% of clients want clear visibility into project milestones and deliverables
61% of shipbuilding companies prioritize strong after-sales support to maintain customer loyalty
75% of customers perceive that digital documentation reduces uncertainty during the project lifecycle
54% of shipbuilding clients prefer environmentally friendly vessel options
57% of shipbuilding firms implement modular design concepts driven by customer preferences
63% of clients want real-time updates during construction phases
69% of clients value straight-forward contractual terms facilitated by digital platforms

Customer Preferences and Priorities Interpretation

In an industry navigating turbulent waters, shipbuilding companies are charting a course towards unparalleled customer experience by heavily relying on personalized solutions, transparent digital engagement, sustainable design, and responsive support—highlighting that in shipbuilding, as in life, the best voyage is one guided by trust, customization, and clarity.

Sustainability and Environmental Concerns

85% of shipbuilding clients expect environmentally sustainable options
44% of industry feedback indicates that transparency in environmental impact builds trust
42% of shipbuilding clients rate environmental sustainability options as a decisive factor
55% of shipbuilding companies believe that eco-certifications boost customer acquisition

Sustainability and Environmental Concerns Interpretation

In an industry where trust and environmental responsibility are increasingly intertwined, a clear maritime shift is underway: shipbuilding clients prioritize sustainability as a decisive factor, and transparency coupled with eco-certifications are proving to be sail-fueled strategies for companies aiming to navigate the future of eco-conscious commerce.

Technology Adoption and Innovation

45% of shipbuilding companies recognize AI-driven analytics as a way to personalize customer experience
72% of shipbuilding companies are exploring augmented reality applications to improve customer presentations
58% of shipbuilding firms have increased their use of chatbots for customer support
80% of shipbuilding firms believe that digital documentation improves project transparency
61% of shipbuilding firms claim that 3D modeling tools have positively impacted customer experience
40% of shipbuilding firms plan to implement AI-driven chat services in the next year
54% of shipbuilding firms believe that augmented reality helps visualize future vessel operation
81% of shipbuilding firms see value in adopting data analytics to enhance customer experience
78% of shipbuilding companies find digital collaboration tools increase project efficiency
49% of industry players see the integration of IoT devices as a future customer experience enhancer
50% of shipbuilding companies are investing in CRM systems to enhance customer relationships

Technology Adoption and Innovation Interpretation

As shipbuilding firms navigate the digital seas—from AI analytics to augmented reality—they're not just building ships but charting a course towards a more personalized, transparent, and efficient customer experience, all while recognizing that tomorrow’s voyage depends on technology today.