GITNUXREPORT 2025

Customer Experience In The Ria Industry Statistics

Enhanced digital solutions increase Ria customer loyalty and satisfaction significantly.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

45% of clients prefer multi-channel communication with customer service

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72% of Ria customers expect personalized offers based on their transaction history

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78% of customers say that their experience with a company is just as important as its products or services

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86% of consumers are willing to pay more for a better customer experience

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70% of customers say connected processes are very important to winning their business

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73% of consumers say a good experience is key in influencing their brand loyalty

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62% of companies believe customer experience is the primary way to differentiate in the market

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63% of customers say they are more likely to buy from brands that personalize their experience

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40% of consumers will abandon a purchase if they feel the checkout process is too complicated

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84% of companies working to improve customer experience report an increase in revenue

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Ria's customer satisfaction rate increased by 15% after implementing new digital solutions

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45% of Ria users rate their experience as excellent or very good

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70% of customers say a quick and smooth transaction increases their loyalty

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65% of Ria customers value transparency and clarity in fees

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82% of consumers indicate that their loyalty is influenced by how well a company caters to their needs

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74% of customers who have a positive customer experience tell others about it

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83% of customers expect consistent interactions regardless of the channel used

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Customer satisfaction scores at Ria improved by 12% after deploying AI-powered chatbots

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67% of consumers say speed is one of the main factors that improves their experience

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54% of Ria users prefer in-person service over digital channels

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77% of consumers want brands to make it easier to contact customer service

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69% of customers believe that companies need to prioritize their needs over profits

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34% of Ria customers have switched service providers due to poor customer experience

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47% of Ria transactions involve some form of cross-border transfer, which impacts customer experience complexity

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81% of customers want to resolve issues within the first interaction

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55% of customers say that clear communication during problem resolution impacts their satisfaction positively

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78% of Ria customers believe new technology improves their experience

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43% of customers find it frustrating when companies fail to personalize their experience

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72% of customers would recommend a brand following a positive service experience

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50% of consumers expect real-time updates on their transactions

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58% of customers are loyal to brands because of the ease of doing business

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84% of organizations focus on data-driven personalization to improve customer experience

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79% of customers say that quick resolution of issues leads to higher satisfaction

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59% of customers feel that Ria's digital onboarding process is smooth and efficient

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83% of consumers believe that brands should proactively address issues

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55% of Ria customers value quick and simple registration processes

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64% of customers would pay more for improved digital experience in Ria services

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48% of Ria customers cite trust and security as key factors in their customer experience

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52% of customers have made more purchases from a brand after a positive customer service experience

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38% of consumers will stop engaging with a brand after experiencing poor customer service

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60% of Ria customers prefer to use mobile apps for transactions

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50% of Ria transactions are initiated through mobile devices

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58% of Ria customers use self-service options for account activities

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60% of Ria clients use digital wallets to complete transactions

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66% of Ria users prefer digital transactions over traditional face-to-face services

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65% of Ria customers expressed interest in enhanced digital security measures

Statistic 47

51% of Ria digital transactions are completed within five minutes

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Key Highlights

78% of customers say that their experience with a company is just as important as its products or services
86% of consumers are willing to pay more for a better customer experience
70% of customers say connected processes are very important to winning their business
73% of consumers say a good experience is key in influencing their brand loyalty
62% of companies believe customer experience is the primary way to differentiate in the market
63% of customers say they are more likely to buy from brands that personalize their experience
40% of consumers will abandon a purchase if they feel the checkout process is too complicated
84% of companies working to improve customer experience report an increase in revenue
52% of customers have made more purchases from a brand after a positive customer service experience
60% of Ria customers prefer to use mobile apps for transactions
Ria's customer satisfaction rate increased by 15% after implementing new digital solutions
45% of Ria users rate their experience as excellent or very good
70% of customers say a quick and smooth transaction increases their loyalty

In an era where 86% of consumers are willing to pay more for a superior customer experience, Ria’s strategic focus on personalized, seamless, and digital-first services is transforming the remittance industry—boosting satisfaction, loyalty, and revenue in increasingly competitive markets.

Communication and Personalization

45% of clients prefer multi-channel communication with customer service
72% of Ria customers expect personalized offers based on their transaction history

Communication and Personalization Interpretation

With nearly half of Ria clients craving multi-channel communication and over two-thirds expecting tailored offers, it's clear that in the Ria industry, delivering personalized, multi-platform experiences isn't just a luxury—it's the new standard for customer loyalty.

Customer Experience and Satisfaction

78% of customers say that their experience with a company is just as important as its products or services
86% of consumers are willing to pay more for a better customer experience
70% of customers say connected processes are very important to winning their business
73% of consumers say a good experience is key in influencing their brand loyalty
62% of companies believe customer experience is the primary way to differentiate in the market
63% of customers say they are more likely to buy from brands that personalize their experience
40% of consumers will abandon a purchase if they feel the checkout process is too complicated
84% of companies working to improve customer experience report an increase in revenue
Ria's customer satisfaction rate increased by 15% after implementing new digital solutions
45% of Ria users rate their experience as excellent or very good
70% of customers say a quick and smooth transaction increases their loyalty
65% of Ria customers value transparency and clarity in fees
82% of consumers indicate that their loyalty is influenced by how well a company caters to their needs
74% of customers who have a positive customer experience tell others about it
83% of customers expect consistent interactions regardless of the channel used
Customer satisfaction scores at Ria improved by 12% after deploying AI-powered chatbots
67% of consumers say speed is one of the main factors that improves their experience
54% of Ria users prefer in-person service over digital channels
77% of consumers want brands to make it easier to contact customer service
69% of customers believe that companies need to prioritize their needs over profits
34% of Ria customers have switched service providers due to poor customer experience
47% of Ria transactions involve some form of cross-border transfer, which impacts customer experience complexity
81% of customers want to resolve issues within the first interaction
55% of customers say that clear communication during problem resolution impacts their satisfaction positively
78% of Ria customers believe new technology improves their experience
43% of customers find it frustrating when companies fail to personalize their experience
72% of customers would recommend a brand following a positive service experience
50% of consumers expect real-time updates on their transactions
58% of customers are loyal to brands because of the ease of doing business
84% of organizations focus on data-driven personalization to improve customer experience
79% of customers say that quick resolution of issues leads to higher satisfaction
59% of customers feel that Ria's digital onboarding process is smooth and efficient
83% of consumers believe that brands should proactively address issues
55% of Ria customers value quick and simple registration processes
64% of customers would pay more for improved digital experience in Ria services
48% of Ria customers cite trust and security as key factors in their customer experience

Customer Experience and Satisfaction Interpretation

In the fiercely competitive Ria industry, where 78% of customers equate experience with product value and 86% are willing to pay a premium for it, embracing digital innovation—evidenced by Ria’s 15% satisfaction boost and 12% post-AI chatbot improvement—becomes less of a luxury and more of a necessity, as consumers increasingly demand swift, personalized, transparent, and seamless transactions that not only foster loyalty but also differentiate brands in a crowded market.

Customer Loyalty and Retention

52% of customers have made more purchases from a brand after a positive customer service experience
38% of consumers will stop engaging with a brand after experiencing poor customer service

Customer Loyalty and Retention Interpretation

In the RIA industry, fostering stellar customer service isn't just good manners—it's a revenue imperative—as over half of customers boost their patronage after positive interactions, while nearly four in ten exit stage left after poor encounters.

Digital Engagement and Convenience

60% of Ria customers prefer to use mobile apps for transactions
50% of Ria transactions are initiated through mobile devices
58% of Ria customers use self-service options for account activities
60% of Ria clients use digital wallets to complete transactions
66% of Ria users prefer digital transactions over traditional face-to-face services
65% of Ria customers expressed interest in enhanced digital security measures
51% of Ria digital transactions are completed within five minutes

Digital Engagement and Convenience Interpretation

As Ria races toward a digital frontier where over half of its customers favor mobile apps, self-service, and digital wallets—all completed swiftly—it's clear that convenience and security aren’t just optional—they’re the new currency in remittance.