GITNUXREPORT 2025

Customer Experience In The Dental Industry Statistics

Enhanced patient experience drives loyalty, recommendations, and practice success.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

77% of patients want their dentists to communicate treatment options and costs clearly

Statistic 2

48% of patients have left a dental appointment feeling unsatisfied due to poor communication

Statistic 3

86% of patients say that timely billing and transparent fees impact their overall perception of service quality

Statistic 4

53% of patients find personalized communication from dental practices improves their satisfaction

Statistic 5

64% of patients report that clear and consistent communication improves their trust in dental providers

Statistic 6

73% of patients would appreciate more transparent pricing upfront

Statistic 7

63% of patients are more likely to trust a provider who asks for feedback post-visit

Statistic 8

44% of patients report better compliance with treatment plans when they understand the importance fully, with proper communication

Statistic 9

67% of patients are more likely to return if their dental office offers modern communication tools

Statistic 10

60% of patients say they are more comfortable discussing dental health issues if they can do so privately and digitally

Statistic 11

72% of patients say that transparent communication about procedures reduces anxiety and improves satisfaction

Statistic 12

68% of patients feel that digital images and virtual previews help them understand their treatments better

Statistic 13

63% of patients appreciate when practices provide online access to their health information, contributing to a better patient experience

Statistic 14

52% of patients report feeling more confident in their dental care when the practice exhibits professionalism through digital communication

Statistic 15

62% of patients prefer to access their dental records online

Statistic 16

65% of patients feel that convenient appointment hours influence their choice of dental practice

Statistic 17

55% of patients consider convenient location as a factor in their choice of dental provider

Statistic 18

70% of patients are satisfied with the availability of online billing and payment options

Statistic 19

54% of patients would be willing to participate in virtual consultations if it meant less time off work

Statistic 20

57% of patients evaluate their experience based on ease of booking, waiting time, and staff friendliness combined

Statistic 21

74% of patients say that easy access to appointment scheduling correlates with higher overall satisfaction

Statistic 22

59% of patients consider convenience of location and hours as primary factors influencing their choice of dental provider

Statistic 23

56% of patients prefer online scheduling for dental appointments

Statistic 24

80% of patients want to receive appointment reminders via text messages

Statistic 25

59% of patients expect their dental office to have a strong online presence, including reviews and social media

Statistic 26

81% of patients expect their dental office to follow COVID-19 safety protocols diligently

Statistic 27

54% of patients consider online reviews critical to their choice of dental practice

Statistic 28

58% of patients prefer digital pre-appointment health questionnaires to reduce wait times

Statistic 29

70% of patients would choose a practice with a strong digital presence over one that doesn’t actively manage online reviews

Statistic 30

89% of consumers are willing to pay more for a better customer experience in healthcare

Statistic 31

70% of patients say the experience they receive is as important as the treatments they get

Statistic 32

85% of dental patients will recommend their dentist based on good service alone

Statistic 33

78% of patients say their experience with dental offices influences their decision to stay or switch providers

Statistic 34

65% of patients are more likely to trust a dentist with high ratings and positive reviews

Statistic 35

67% of dental practices identified 'improving patient experience' as a top strategic priority

Statistic 36

73% of patients say that a friendly, welcoming staff impacts their choice of dental provider

Statistic 37

54% of consumers say they would choose a different healthcare provider after a bad experience

Statistic 38

69% of patients would be more loyal if their dental office offered personalized services

Statistic 39

42% of dental patients state that modern technology, like digital imaging, improves their overall experience

Statistic 40

58% of dental practices reported an increase in patient satisfaction after implementing online review systems

Statistic 41

54% of dental patients say that modern, up-to-date office décor enhances their overall satisfaction

Statistic 42

77% of patients are more likely to choose a dental practice with a user-friendly website

Statistic 43

63% of patients appreciate being offered amenities like Wi-Fi and refreshments during visits

Statistic 44

70% of patients would recommend their dentist to friends if they had a positive experience

Statistic 45

55% of patients prefer to receive digital follow-up care instructions

Statistic 46

66% of dental practices have increased patient retention by improving customer service

Statistic 47

75% of patients said their overall experience influences their likelihood of returning for future visits

Statistic 48

50% of patients believe that quick service and minimal wait times are critical to a positive experience

Statistic 49

58% of patients feel more loyal to dental practices that regularly seek their feedback

Statistic 50

63% of dental patients would switch practices if they experienced better customer service

Statistic 51

74% of patients rate friendly staff as a key factor in their overall dental experience

Statistic 52

68% of patients believe that a seamless experience across online and offline channels increases satisfaction

Statistic 53

85% of patients feel that tailored health messages improve their perception of care

Statistic 54

69% of dental practices have increased patient satisfaction by training staff in customer service skills

Statistic 55

78% of patients state that consistent follow-up after procedures enhances their overall experience

Statistic 56

82% of patients prefer dental offices that actively promote oral health education

Statistic 57

48% of patients believe that a personalized experience increases their loyalty to their dental provider

Statistic 58

81% of patients have increased satisfaction when dental practices use virtual consultation tools for education and follow-up

Statistic 59

70% of dental practices report that digital check-in systems reduce patient wait times

Statistic 60

55% of dental offices use automated reminders to reduce no-shows, which increases patient satisfaction through better scheduling

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Sources

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Key Highlights

89% of consumers are willing to pay more for a better customer experience in healthcare
70% of patients say the experience they receive is as important as the treatments they get
85% of dental patients will recommend their dentist based on good service alone
78% of patients say their experience with dental offices influences their decision to stay or switch providers
65% of patients are more likely to trust a dentist with high ratings and positive reviews
56% of patients prefer online scheduling for dental appointments
67% of dental practices identified 'improving patient experience' as a top strategic priority
73% of patients say that a friendly, welcoming staff impacts their choice of dental provider
77% of patients want their dentists to communicate treatment options and costs clearly
48% of patients have left a dental appointment feeling unsatisfied due to poor communication
54% of consumers say they would choose a different healthcare provider after a bad experience
69% of patients would be more loyal if their dental office offered personalized services
42% of dental patients state that modern technology, like digital imaging, improves their overall experience

Transforming smiles and fostering loyalty: how elevating customer experience is revolutionizing the dental industry in a digital age.

Communication and Transparency

77% of patients want their dentists to communicate treatment options and costs clearly
48% of patients have left a dental appointment feeling unsatisfied due to poor communication
86% of patients say that timely billing and transparent fees impact their overall perception of service quality
53% of patients find personalized communication from dental practices improves their satisfaction
64% of patients report that clear and consistent communication improves their trust in dental providers
73% of patients would appreciate more transparent pricing upfront
63% of patients are more likely to trust a provider who asks for feedback post-visit
44% of patients report better compliance with treatment plans when they understand the importance fully, with proper communication
67% of patients are more likely to return if their dental office offers modern communication tools
60% of patients say they are more comfortable discussing dental health issues if they can do so privately and digitally
72% of patients say that transparent communication about procedures reduces anxiety and improves satisfaction
68% of patients feel that digital images and virtual previews help them understand their treatments better
63% of patients appreciate when practices provide online access to their health information, contributing to a better patient experience
52% of patients report feeling more confident in their dental care when the practice exhibits professionalism through digital communication

Communication and Transparency Interpretation

In the intricate dance of dental care, clear communication and transparency—spanning from upfront pricing to digital consultations—are not just supportive accessories but fundamental shields that build trust, reduce anxiety, and transform patients from hesitant visitors into loyal partners in oral health.

Convenience and Accessibility

62% of patients prefer to access their dental records online
65% of patients feel that convenient appointment hours influence their choice of dental practice
55% of patients consider convenient location as a factor in their choice of dental provider
70% of patients are satisfied with the availability of online billing and payment options
54% of patients would be willing to participate in virtual consultations if it meant less time off work
57% of patients evaluate their experience based on ease of booking, waiting time, and staff friendliness combined
74% of patients say that easy access to appointment scheduling correlates with higher overall satisfaction
59% of patients consider convenience of location and hours as primary factors influencing their choice of dental provider

Convenience and Accessibility Interpretation

In an era where convenience reigns supreme, over 70% of dental patients judge their satisfaction by easy scheduling, online access, and flexible hours—reminding providers that a pain-free patient experience begins long before the chair.

Patient Preferences and Expectations

56% of patients prefer online scheduling for dental appointments
80% of patients want to receive appointment reminders via text messages
59% of patients expect their dental office to have a strong online presence, including reviews and social media
81% of patients expect their dental office to follow COVID-19 safety protocols diligently
54% of patients consider online reviews critical to their choice of dental practice
58% of patients prefer digital pre-appointment health questionnaires to reduce wait times
70% of patients would choose a practice with a strong digital presence over one that doesn’t actively manage online reviews

Patient Preferences and Expectations Interpretation

In an era where digital convenience and safety define patient choices, dental practices ignoring online scheduling, reviews, and COVID-19 protocols risk losing over half of their patients who prioritize seamless, transparent, and safety-conscious care.

Patient Satisfaction and Loyalty

89% of consumers are willing to pay more for a better customer experience in healthcare
70% of patients say the experience they receive is as important as the treatments they get
85% of dental patients will recommend their dentist based on good service alone
78% of patients say their experience with dental offices influences their decision to stay or switch providers
65% of patients are more likely to trust a dentist with high ratings and positive reviews
67% of dental practices identified 'improving patient experience' as a top strategic priority
73% of patients say that a friendly, welcoming staff impacts their choice of dental provider
54% of consumers say they would choose a different healthcare provider after a bad experience
69% of patients would be more loyal if their dental office offered personalized services
42% of dental patients state that modern technology, like digital imaging, improves their overall experience
58% of dental practices reported an increase in patient satisfaction after implementing online review systems
54% of dental patients say that modern, up-to-date office décor enhances their overall satisfaction
77% of patients are more likely to choose a dental practice with a user-friendly website
63% of patients appreciate being offered amenities like Wi-Fi and refreshments during visits
70% of patients would recommend their dentist to friends if they had a positive experience
55% of patients prefer to receive digital follow-up care instructions
66% of dental practices have increased patient retention by improving customer service
75% of patients said their overall experience influences their likelihood of returning for future visits
50% of patients believe that quick service and minimal wait times are critical to a positive experience
58% of patients feel more loyal to dental practices that regularly seek their feedback
63% of dental patients would switch practices if they experienced better customer service
74% of patients rate friendly staff as a key factor in their overall dental experience
68% of patients believe that a seamless experience across online and offline channels increases satisfaction
85% of patients feel that tailored health messages improve their perception of care
69% of dental practices have increased patient satisfaction by training staff in customer service skills
78% of patients state that consistent follow-up after procedures enhances their overall experience
82% of patients prefer dental offices that actively promote oral health education
48% of patients believe that a personalized experience increases their loyalty to their dental provider
81% of patients have increased satisfaction when dental practices use virtual consultation tools for education and follow-up

Patient Satisfaction and Loyalty Interpretation

In an era where 89% of patients are willing to pay more for a superior healthcare experience and nearly 70% see service quality as vital as treatment itself, dental practices that prioritize friendly staff, modern technology, personalized care, and seamless online-offline integration are not just enhancing patient satisfaction but securing their loyalty—and significantly elevating the value of a great smile.

Technology Adoption and Digital Tools

70% of dental practices report that digital check-in systems reduce patient wait times
55% of dental offices use automated reminders to reduce no-shows, which increases patient satisfaction through better scheduling

Technology Adoption and Digital Tools Interpretation

These statistics underscore that embracing digital check-ins and automated reminders isn't just a tech upgrade—it's a smart strategy that shortens wait times, cuts missed appointments, and ultimately keeps smiles brighter and more satisfied.