GITNUX MARKETDATA REPORT 2024

Must-Know Call Center Burnout Statistics [Current Data]

Statistic 1

"74% of call center agents are at risk of burnout due to high emotional labor."

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Statistic 2

"91% of call center agents experience anxiety and other mental health issues."

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Statistic 3

"An average call center agent spends 37% of their time doing unproductive work leading to burnout."

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Statistic 4

"The expected cost of call center burnout to the US economy is $125 billion to $190 billion a year."

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Statistic 5

"76% of call center agents report a negative impact on their quality of life due to stress."

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Statistic 6

"79% of call center agents report facing verbal abuse contributing to burnout."

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Statistic 7

"U.S. call centers employ approximately 2.2 million agents, making burnout a widespread issue."

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Statistic 8

"The average handle time for call center agents has increased by 44%, contributing to burnout."

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Statistic 9

"51% of call center employees consider themselves to be “disengaged” from their work."

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Statistic 10

"69% of call center workers reported experiencing musculoskeletal issues contributing to burnout."

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Statistic 11

"Major contributors for burnout among call center agents are low job autonomy, emotional demands, job demands, and effort-reward imbalances."

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Statistic 12

"The financial cost of replacing an employee in a call center due to burnout is 16% of their annual salary."

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