Must-Know Call Center Burnout Statistics [Current Data]

Statistic 1

"74% of call center agents are at risk of burnout due to high emotional labor."

Sources Icon

Statistic 2

"91% of call center agents experience anxiety and other mental health issues."

Sources Icon

Statistic 3

"An average call center agent spends 37% of their time doing unproductive work leading to burnout."

Sources Icon

Statistic 4

"The expected cost of call center burnout to the US economy is $125 billion to $190 billion a year."

Sources Icon

Statistic 5

"76% of call center agents report a negative impact on their quality of life due to stress."

Sources Icon

Statistic 6

"79% of call center agents report facing verbal abuse contributing to burnout."

Sources Icon

Statistic 7

"U.S. call centers employ approximately 2.2 million agents, making burnout a widespread issue."

Sources Icon

Statistic 8

"The average handle time for call center agents has increased by 44%, contributing to burnout."

Sources Icon

Statistic 9

"51% of call center employees consider themselves to be “disengaged” from their work."

Sources Icon

Statistic 10

"69% of call center workers reported experiencing musculoskeletal issues contributing to burnout."

Sources Icon

Statistic 11

"Major contributors for burnout among call center agents are low job autonomy, emotional demands, job demands, and effort-reward imbalances."

Sources Icon

Statistic 12

"The financial cost of replacing an employee in a call center due to burnout is 16% of their annual salary."

Sources Icon

... Before You Leave, Catch This! 🔥

Your next business insight is just a subscription away. Our newsletter The Week in Data delivers the freshest statistics and trends directly to you. Stay informed, stay ahead—subscribe now.

Sign up for our newsletter and become the navigator of tomorrow's trends. Equip your strategy with unparalleled insights!