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Food Service RestaurantsTop 10 Best Restaurant Review Software of 2026
Curated list of top restaurant review software to manage online reputation.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Birdeye
Automated review request campaigns tied to centralized multi-location review monitoring
Built for multi-location restaurant groups needing automated review management.
Podium
Podium Inbox for two-way review and message management across channels
Built for restaurants needing automated review requests and fast, trackable responses.
ReviewTrackers
Multi-location review monitoring with sentiment and keyword-based theme insights
Built for restaurant groups needing unified reputation monitoring and structured review responses.
Comparison Table
This comparison table evaluates restaurant review management platforms such as Birdeye, Podium, ReviewTrackers, Reputation.com, and NiceJob based on how they collect reviews, respond to customers, and surface reputation insights. It highlights which tools support multi-location workflows, channel coverage, and reporting so teams can match product capabilities to their review operations.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Birdeye Birdeye manages restaurant review collection and syndicates responses across major review platforms while providing online reputation analytics. | reputation management | 8.6/10 | 9.1/10 | 8.4/10 | 8.2/10 |
| 2 | Podium Podium automates review requests and centralizes review responses while coordinating two-way messaging tied to customer feedback. | reviews + messaging | 8.1/10 | 8.4/10 | 8.1/10 | 7.8/10 |
| 3 | ReviewTrackers ReviewTrackers monitors restaurant reviews in real time and streamlines reply workflows with reporting for local reputation trends. | review monitoring | 7.7/10 | 8.1/10 | 7.4/10 | 7.3/10 |
| 4 | Reputation.com Reputation.com automates review generation, tracks performance across locations, and provides response tooling for online reputation management. | enterprise reputation | 8.1/10 | 8.4/10 | 7.9/10 | 7.8/10 |
| 5 | NiceJob NiceJob helps restaurants request reviews through automated prompts and manage review responses with multi-location reporting. | automated review requests | 8.0/10 | 8.5/10 | 7.8/10 | 7.6/10 |
| 6 | Broadly Broadly supports review requests and review management workflows for local brands with analytics on customer sentiment. | local brand reviews | 8.0/10 | 8.5/10 | 7.8/10 | 7.6/10 |
| 7 | Surveys and Reputation by GatherUp GatherUp collects customer feedback, routes review prompts to popular platforms, and provides tools to manage and analyze reputation. | feedback to reviews | 8.1/10 | 8.4/10 | 7.8/10 | 8.0/10 |
| 8 | Yext Yext helps restaurants manage location data and review presence while supporting review monitoring and responses across directories. | listings and reviews | 7.7/10 | 8.3/10 | 7.3/10 | 7.4/10 |
| 9 | LocalFalcon LocalFalcon automates Google review requests and tracks review changes to help restaurants improve their local reputation. | Google reviews | 7.4/10 | 7.1/10 | 8.0/10 | 7.2/10 |
| 10 | Rooomy Rooomy provides reputation management for reviews and ratings with a workflow for responding to customer feedback. | reputation workflow | 7.2/10 | 7.1/10 | 7.8/10 | 6.8/10 |
Birdeye manages restaurant review collection and syndicates responses across major review platforms while providing online reputation analytics.
Podium automates review requests and centralizes review responses while coordinating two-way messaging tied to customer feedback.
ReviewTrackers monitors restaurant reviews in real time and streamlines reply workflows with reporting for local reputation trends.
Reputation.com automates review generation, tracks performance across locations, and provides response tooling for online reputation management.
NiceJob helps restaurants request reviews through automated prompts and manage review responses with multi-location reporting.
Broadly supports review requests and review management workflows for local brands with analytics on customer sentiment.
GatherUp collects customer feedback, routes review prompts to popular platforms, and provides tools to manage and analyze reputation.
Yext helps restaurants manage location data and review presence while supporting review monitoring and responses across directories.
LocalFalcon automates Google review requests and tracks review changes to help restaurants improve their local reputation.
Rooomy provides reputation management for reviews and ratings with a workflow for responding to customer feedback.
Birdeye
reputation managementBirdeye manages restaurant review collection and syndicates responses across major review platforms while providing online reputation analytics.
Automated review request campaigns tied to centralized multi-location review monitoring
Birdeye stands out for tightly connecting restaurant review collection with location-level reputation tracking and real-time response workflows. Core capabilities include automated review requests, review monitoring across major platforms, and centralized management for reply publishing. The tool also supports customer messaging and analytics that help restaurants prioritize issues tied to specific locations and time windows.
Pros
- Centralized monitoring of restaurant reviews across major platforms
- Automated review request flows reduce manual follow-up work
- Location-level dashboards surface trends by venue and time
- Reply management keeps responses consistent and trackable
- Actionable analytics help prioritize fixes from recurring themes
Cons
- Setup and data linking across locations can be time-consuming
- Advanced analytics require more admin effort than basic reporting
- Filtering and workflows can feel dense for single-location teams
Best For
Multi-location restaurant groups needing automated review management
Podium
reviews + messagingPodium automates review requests and centralizes review responses while coordinating two-way messaging tied to customer feedback.
Podium Inbox for two-way review and message management across channels
Podium’s distinct strength is two-way messaging that turns reviews into measurable conversations before and after a guest posts. It centralizes review requests and responses so restaurant staff can manage Google and other major platforms from one place. Automated follow-ups help reduce missed opportunities, while the dashboard supports monitoring reputation signals and common feedback themes.
Pros
- Two-way messaging connects review replies with guest conversations in one workflow
- Automated review request flows reduce manual outreach effort
- Central inbox organizes multi-location review activity for faster response
Cons
- Advanced reporting and analytics depth is lighter than dedicated reputation suites
- Calendar-free task management for review follow-ups can feel limited
- Some review-specific controls are less granular than niche restaurant platforms
Best For
Restaurants needing automated review requests and fast, trackable responses
ReviewTrackers
review monitoringReviewTrackers monitors restaurant reviews in real time and streamlines reply workflows with reporting for local reputation trends.
Multi-location review monitoring with sentiment and keyword-based theme insights
ReviewTrackers stands out with multi-location review monitoring that centralizes sentiment, keywords, and review source tracking in one workspace. It provides actionable workflows for responding to reviews and routing issues so restaurant teams can manage feedback across locations. The platform also supports reputation analytics through trending metrics that help teams spot changes in ratings and common themes over time. Reporting is geared toward location and brand performance views that help operators prioritize what needs attention.
Pros
- Centralizes multi-location review tracking with sentiment and keyword views
- Action-oriented review response workflows help keep feedback moving
- Trend and theme reporting supports faster reputation issue triage
- Works well for brand managers who need location-level oversight
Cons
- Setup can feel heavy for small teams managing one or two locations
- Review response and task workflows can require ongoing admin tuning
- Reporting depth can be more complex than simple KPI dashboards
Best For
Restaurant groups needing unified reputation monitoring and structured review responses
Reputation.com
enterprise reputationReputation.com automates review generation, tracks performance across locations, and provides response tooling for online reputation management.
Location-level review response workflows that connect monitoring, routing, and analytics
Reputation.com stands out with review management built around location-level reputation tracking and multi-channel responses. It aggregates customer feedback and helps teams monitor new reviews, resolve issues, and post replies tied to specific business locations. The platform also supports analytics for review volume, sentiment, and performance over time to guide operational follow-ups.
Pros
- Location-level review tracking supports multi-restaurant rollups and accountability
- Workflow for monitoring new reviews and managing responses reduces missed follow-ups
- Analytics summarize review trends and sentiment to support operational decisions
- Tools to coordinate review handling across teams improve turnaround consistency
Cons
- Setup for sources and location mapping can take time for large restaurant groups
- Dashboards can feel dense when managing many venues and response queues
- Reporting depth may require more configuration to match specific internal KPIs
- Response workflows can be less flexible for custom escalation rules
Best For
Multi-location restaurant groups needing structured review workflows and sentiment reporting
NiceJob
automated review requestsNiceJob helps restaurants request reviews through automated prompts and manage review responses with multi-location reporting.
Multi-channel review request automation with automated monitoring and task routing for negative reviews
NiceJob stands out for turning customer reviews into an automated, multi-channel reputation workflow tied to in-store and online actions. It supports review requests, review monitoring, and response management so restaurants can route negative feedback to internal follow-up tasks. The platform also offers widgets for publishing star ratings and tracking key reputation signals over time.
Pros
- Automates review request campaigns across email and SMS touchpoints
- Centralizes review monitoring and response actions to reduce reputation lag
- Provides review widgets that display ratings and aggregate social proof
- Supports tags and routing for internal handling of negative feedback
Cons
- Advanced workflows require more setup than basic review request tools
- Multi-location reporting can feel dense without clear filtering habits
- Response templates help, but customization options can be limiting
Best For
Multi-location restaurants needing automated review requests and managed responses without heavy engineering
Broadly
local brand reviewsBroadly supports review requests and review management workflows for local brands with analytics on customer sentiment.
Automated branded review requests with SMS and email sequencing
Broadly focuses on collecting and syndicating restaurant reviews using branded SMS and email requests tied to customer check-ins. The platform centralizes review monitoring, sends notifications for new feedback, and supports response workflows to manage reputation across major review sites. It also provides review widgets and automated workflows designed to keep request and response activity consistent. Breadth of automation and multi-channel request management is the main differentiator.
Pros
- Automated review requests via SMS and email keep review volume consistent
- Central dashboard supports review monitoring and response management in one place
- Review widgets help convert reputation into visible on-site trust
- Workflow automation reduces manual follow-ups after dining experiences
Cons
- Setup of message logic and workflows can take time for multi-location teams
- Reporting depth is less robust than dedicated analytics-focused reputation tools
- Review routing and approval options can feel rigid for custom teams
Best For
Multi-location restaurants needing automated review requests, monitoring, and responses
Surveys and Reputation by GatherUp
feedback to reviewsGatherUp collects customer feedback, routes review prompts to popular platforms, and provides tools to manage and analyze reputation.
Sentiment-driven follow-ups that route unhappy feedback to the right team quickly
Surveys and Reputation by GatherUp focuses on collecting restaurant guest feedback and converting it into reputation actions across review sites. It supports branded surveys, automated follow-ups, and routing based on sentiment signals to help teams address issues quickly. The tool is designed to reduce manual outreach by using triggers tied to customer responses. It also includes reporting to monitor response rates and reputation trends over time.
Pros
- Automated survey workflows trigger outreach without manual chasing
- Review-response and reputation management keep feedback connected to public reviews
- Reporting tracks response rates and sentiment outcomes for faster iteration
- Configurable messaging supports restaurant-specific branding and tone
Cons
- Setup requires careful mapping of locations, contacts, and survey logic
- Advanced routing rules can feel complex for small teams
- Survey design flexibility is strong, but deep customization is limited
Best For
Multi-location restaurants needing automated surveys and reputation response workflows
Yext
listings and reviewsYext helps restaurants manage location data and review presence while supporting review monitoring and responses across directories.
Location and entity management that synchronizes business data across local search surfaces
Yext stands out by unifying location data and review content management across search engines, maps, and directories. It provides workflows for monitoring and responding to customer reviews, along with tools to keep restaurant listings consistent. Advanced knowledge graph capabilities help brands connect locations to entities and standardize business information used in local search. It also supports reporting that ties review activity and responses back to performance signals for local audiences.
Pros
- Centralizes multi-location review monitoring and response workflows
- Keeps listings consistent across search and map surfaces
- Uses entity and location modeling for stronger local data relationships
- Provides reporting that connects review activity to local visibility
Cons
- Initial setup for locations and data mapping can take time
- Review and listing workflows can feel complex for smaller teams
- Not a purpose-built restaurant-only review widget with limited UI customization
Best For
Multi-location restaurant brands standardizing local listings and managing review responses
LocalFalcon
Google reviewsLocalFalcon automates Google review requests and tracks review changes to help restaurants improve their local reputation.
Unified multi-location review inbox for streamlined response management
LocalFalcon focuses on local reputation management for restaurants with review capture and feedback routing. It supports managing multiple locations, responding to reviews, and monitoring review signals across popular platforms. The workflow centers on keeping customer comments actionable for teams that run dining operations across neighborhoods. Core value comes from turning scattered review text into consistent follow-up and visibility for restaurant staff.
Pros
- Centralized review inbox for responding to customer feedback across locations
- Multi-location support fits restaurant groups without separate workflows per site
- Action-focused review management helps drive consistent responses
Cons
- Limited visible depth for advanced analytics and operational insights
- Response workflows can feel rigid for restaurants with complex escalation rules
- Customization options for review routing are not as granular as full helpdesk tools
Best For
Multi-location restaurant groups needing fast review responses and simple reputation workflows
Rooomy
reputation workflowRooomy provides reputation management for reviews and ratings with a workflow for responding to customer feedback.
Review workflow routing with approval and publishing controls
Rooomy stands out by combining restaurant reviews with an end-to-end workflow for handling responses, approvals, and publication. The system focuses on capturing review data, organizing it for staff visibility, and keeping review content consistent across channels. Rooomy supports operational steps like routing requests and managing review-related tasks, which reduces manual back-and-forth. It targets teams that need more than basic review collection while still staying lightweight compared to full-scale reputation management suites.
Pros
- Workflow-based handling of reviews with routing for internal follow-ups
- Clear review management that supports consistent response handling
- Good visibility for staff teams tracking review status and ownership
Cons
- Limited depth for advanced reputation analytics and insights
- Fewer native integrations compared with top review ecosystems
- Customization options can feel constrained for complex publishing rules
Best For
Restaurants needing structured review response workflow and task ownership
Conclusion
After evaluating 10 food service restaurants, Birdeye stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Restaurant Review Software
This buyer’s guide explains how to select restaurant review software by matching workflow needs to tool capabilities across Birdeye, Podium, ReviewTrackers, Reputation.com, NiceJob, Broadly, Surveys and Reputation by GatherUp, Yext, LocalFalcon, and Rooomy. It focuses on review request automation, multi-location monitoring, response workflows, and reputation analytics so teams can reduce missed follow-ups and handle reviews consistently. The guide also highlights common setup and workflow pitfalls so buying decisions reflect real operational constraints for restaurant teams.
What Is Restaurant Review Software?
Restaurant review software automates review requests, centralizes incoming review monitoring, and streamlines review response workflows across major review platforms. It helps restaurants convert guest feedback into measurable reputation actions by linking review content to locations, routing internal follow-ups, and tracking sentiment or performance over time. Multi-location operators typically use tools like Birdeye for centralized monitoring and reply publishing or Yext for location and entity management that keeps business listings consistent across local search surfaces.
Key Features to Look For
The best fit depends on whether the tool turns review activity into an operational workflow that teams can run daily without manual chasing.
Automated review request campaigns
Automated review request flows reduce manual outreach and help maintain steady review volume. Birdeye, NiceJob, and Broadly automate review requests using message campaigns and monitoring tied to guest actions so restaurants keep requests consistent after dining experiences.
Centralized multi-location review monitoring
Centralized inboxes and monitoring prevent feedback from getting scattered across venues. Birdeye, ReviewTrackers, Reputation.com, Yext, LocalFalcon, and NiceJob centralize review monitoring across multiple locations so teams can spot issues by venue and respond faster.
Location-level dashboards and reporting
Location-level views support accountability and targeted operational fixes rather than brand-level averages. Birdeye provides location-level dashboards that surface trends by venue and time window, while Reputation.com connects review volume, sentiment, and performance over time to specific businesses.
Reply management and publishing workflows
Response tooling keeps replies consistent, trackable, and timely across locations. Birdeye and Reputation.com manage location-level response workflows that connect monitoring, routing, and analytics, while Rooomy provides an end-to-end review handling workflow with routing, approvals, and publication controls.
Two-way messaging tied to review activity
Two-way messaging turns reviews into ongoing conversations and reduces the chance that guest concerns stay unresolved. Podium Inbox is designed for two-way review and message management across channels, so teams can coordinate responses before and after a guest posts.
Sentiment and theme-driven issue triage
Sentiment and theme insights speed up triage by surfacing recurring problems and changes in ratings. ReviewTrackers highlights sentiment and keyword-based theme insights for multi-location trend detection, while Surveys and Reputation by GatherUp routes follow-ups based on sentiment signals to address unhappy feedback quickly.
How to Choose the Right Restaurant Review Software
Selection should be driven by the review workflow that teams must run daily across locations, staff roles, and response timelines.
Map the review workflow to a tool’s operational workflow
Start by listing the exact steps from review request to public response, then match those steps to platform capabilities. Podium supports a two-way Inbox that links review replies to guest conversations, while Rooomy focuses on approval and publishing controls with routing and task ownership for structured handling.
Confirm multi-location monitoring and location accuracy needs
Multi-location teams should prioritize centralized monitoring that ties reviews and responses to the correct venue. Birdeye, ReviewTrackers, and Reputation.com provide location-level tracking and unified monitoring, while Yext adds entity and location management for synchronizing business data used in local search.
Evaluate automation depth for review requests and follow-ups
Choose a tool that can automate review requests with the same channels and cadence restaurants use with guests. Broadly focuses on branded SMS and email sequencing for automated review requests, and NiceJob automates multi-channel review request campaigns across email and SMS while routing negative feedback to internal handling.
Test how reporting supports triage and accountability
Reporting should show which locations need action and what themes drive negative feedback. ReviewTrackers emphasizes sentiment and keyword-based theme reporting for local reputation triage, while Birdeye provides actionable analytics that help prioritize fixes from recurring themes.
Check how routing and approvals fit the team’s escalation model
Complex operations need routing behavior that matches real escalation rules and internal ownership. Rooomy includes workflow routing with approval and publishing controls, and Birdeye and Reputation.com provide routing and response workflows for multi-team handling, while LocalFalcon and LocalFalcon-style inbox workflows prioritize speed with simpler operational depth.
Who Needs Restaurant Review Software?
Restaurant review software fits teams that must collect reviews, monitor new feedback, and respond consistently across venues without losing context or accountability.
Multi-location restaurant groups that need automated review management
Birdeye is built for automated review request campaigns tied to centralized multi-location review monitoring, and it adds location-level dashboards for venue-level accountability. Broadly and NiceJob also target multi-location automation using SMS and email review request sequences with monitoring and response actions.
Restaurants that want fast, trackable review responses with two-way messaging
Podium is designed around Podium Inbox for two-way review and message management across channels, which helps teams coordinate conversations before and after a guest posts. Podium also centralizes review requests and responses so staff can act from one place.
Brand managers that need unified monitoring plus sentiment and theme-based triage
ReviewTrackers centralizes multi-location review monitoring with sentiment and keyword-based theme insights so operators can identify what drives rating changes. It also provides structured response workflows that help route issues across locations.
Teams that need structured approvals, task ownership, and consistent publishing
Rooomy focuses on an end-to-end workflow for handling responses, approvals, and publication with routing and task ownership visibility. Reputation.com and Birdeye also support location-level response workflows tied to monitoring, routing, and analytics, but Rooomy is positioned as more workflow-centric for approval-heavy teams.
Common Mistakes to Avoid
Several pitfalls show up repeatedly across these tools, especially when teams underestimate setup effort, workflow complexity, or reporting depth needs.
Underestimating multi-location setup and location mapping effort
Birdeye, Reputation.com, and Yext require setup for sources and location mapping that can take time for larger restaurant groups. Surveys and Reputation by GatherUp also requires careful mapping of locations, contacts, and survey logic, which can slow time-to-first workflow.
Choosing analytics that do not match operational triage needs
Tools like LocalFalcon focus on review inbox workflows and action-focused management, but they provide limited visible depth for advanced analytics and operational insights. Rooomy also has limited depth for advanced reputation analytics and insights, so it may not replace tools like ReviewTrackers for theme-driven triage.
Assuming flexible escalation rules without workflow tuning time
Some platforms require ongoing admin tuning for review response and task workflows, including ReviewTrackers. LocalFalcon notes response workflows can feel rigid for restaurants with complex escalation rules, and Broadly describes routing and approval options that can feel rigid for custom teams.
Buying a review-only tool instead of an end-to-end review request and response system
Collecting reviews without automation can create inconsistent review volume and slower response cycles. NiceJob, Broadly, and Birdeye address this by combining automated review requests with centralized monitoring and response actions, while Podium connects those responses to two-way messaging through Podium Inbox.
How We Selected and Ranked These Tools
We evaluated every tool on three sub-dimensions with specific weights. Features score carries weight 0.4, ease of use carries weight 0.3, and value carries weight 0.3. The overall rating is a weighted average calculated as overall = 0.40 × features + 0.30 × ease of use + 0.30 × value. Birdeye separated from lower-ranked tools by combining higher features strength in centralized multi-location review monitoring and automated review request campaigns with centralized reply management workflows, which raised the weighted features contribution.
Frequently Asked Questions About Restaurant Review Software
Which restaurant review software best manages multi-location reputation with centralized replies?
Birdeye centralizes location-level review monitoring and ties automated review request campaigns to multi-location reply workflows. Reputation.com and ReviewTrackers also centralize multi-location response management, with Reputation.com emphasizing location-level workflows and analytics while ReviewTrackers adds sentiment, keywords, and review source tracking.
What tool is strongest for two-way guest messaging around new reviews?
Podium stands out with Podium Inbox for two-way review and message handling, letting staff respond and continue conversations across major review channels. Rooomy also supports structured response workflows with task routing and approval controls, but Podium is built specifically around ongoing message exchanges tied to reviews.
Which platforms turn negative reviews into routed follow-up tasks for the right team?
NiceJob routes negative feedback into internal follow-up tasks through multi-channel review request and response workflows. Surveys and Reputation by GatherUp adds sentiment-driven routing so unhappy responses trigger the correct follow-ups, while Reputation.com and ReviewTrackers focus on location-level monitoring that informs what to route.
Which option fits teams that want automated review requests using SMS and email sequencing?
Broadly automates branded review requests through SMS and email sequencing tied to customer check-ins, and it keeps monitoring and response workflows consistent. NiceJob also automates review requests and response management, while Podium centers its workflow on review requests tied to measurable two-way conversations.
What software is best for spotting reputation trends using sentiment and keyword insights?
ReviewTrackers provides sentiment and keyword-based theme insights plus trending metrics that show rating shifts and recurring feedback over time. Reputation.com emphasizes analytics for review volume and sentiment performance over time, while Birdeye adds analytics that help prioritize issues by location and time windows.
Which tool helps standardize business listings while managing reviews across local search surfaces?
Yext unifies location data and review content management across search engines, maps, and directories using location and entity workflows. It also supports review monitoring and response workflows tied to those listings, which complements Birdeye or Podium when listing accuracy is a priority.
What are the main workflow differences between Birdeye and Reputation.com for location-level operations?
Birdeye links automated review request campaigns with real-time response workflows at the location level and supports customer messaging plus analytics tied to specific locations. Reputation.com also manages replies at the location level, but its workflow emphasis is on structured monitoring, issue resolution, and analytics that guide operational follow-ups.
Which software is suited for teams that need approval steps and controlled publishing of review replies?
Rooomy is built around end-to-end review response workflows with routing, approvals, and publication controls. Rooomy reduces manual back-and-forth by organizing review tasks for staff visibility, while Birdeye and Podium focus more on automation speed and conversational review inbox workflows.
How should a restaurant group choose between ReviewTrackers and LocalFalcon for handling reviews at scale?
ReviewTrackers is designed for structured review responses across locations using sentiment, keywords, and review source tracking in one workspace with reporting by brand and location. LocalFalcon centers on a unified multi-location review inbox with fast response workflows and visibility into scattered review text for neighborhood-level operational handling.
What is the most practical getting-started path for adopting review workflows without heavy engineering work?
NiceJob supports automated review requests, monitoring, and response management for teams without heavy engineering by focusing on multi-channel workflow execution and task routing. Rooomy also minimizes operational overhead with workflow routing plus approval and publishing steps, while Podium adds immediate value through a centralized two-way review inbox.
Tools reviewed
Referenced in the comparison table and product reviews above.
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