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Veterinary Animal CareTop 10 Best Pet Grooming Shop Software of 2026
Compare pet grooming shop software options and where they fit, with tradeoffs for booking, client records, and staff scheduling.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
Agents extract product evidence with provenance, then collect written reviews and transcribe video reviews and podcasts.
Framework: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Setmore is the best choice for grooming shops that want quick online booking because its branded appointment pages, staff availability, and automated reminders reduce no-shows while keeping each pet’s history organized per client. If you run repeat-cadence appointments mainly, Time To Pet is a strong alternative thanks to its continuity of pet records and session notes into future bookings.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Setmore
Branded online booking pages with staff availability and automated reminders for grooming appointments.
Best for: Fits when a grooming shop needs fast scheduling and client records without custom pet intake workflows.
Acuity Scheduling
Editor pickAPI coverage for scheduling objects plus event hooks for appointment lifecycle updates to external grooming systems.
Best for: Fits when grooming salons need flexible scheduling workflows and API-driven integrations for intake and operations.
SimplyBook.me
Editor pickAPI access for booking, client, and appointment data sync with external pet shop systems.
Best for: Fits when grooming shops need flexible booking flows and pet intake fields with API-based integrations.
Comparison Table
Setmore
SMBOnline appointment scheduling platform with prebuilt pet grooming templates and client intake forms.
Branded online booking pages with staff availability and automated reminders for grooming appointments.
Setmore schedules grooming appointments and manages client bookings in a calendar built for recurring visits and service add-ons. The product supports branded booking pages, staff assignment, and automated reminders that reduce no-shows for pet grooming workflows.
Setmore also records visit history in client profiles so pet parents and staff can reference prior services. For a grooming shop, the differentiator is how quickly scheduling and staff coordination can be put in front of customers without custom development.
- +Appointment calendar supports staff assignment and recurring grooming cadence
- +Client profiles keep service history tied to each pet parent contact
- +Automated booking reminders reduce missed grooming appointments
- +Booking pages can be branded for salon and mobile client flows
- –Pet intake and medical alert flags require manual process mapping
- –Groomer commission and station assignment need careful setup discipline
- –Breed-specific templates and coat grading workflows are not deeply specialized
- –Mobile grooming route optimization is outside the native workflow
Pet grooming front-desk teams
Collect intake details before grooming
Relevant info reaches staff early
Groomers running repeat visits
Set up recurring grooming appointments
More consistent repeat planning
Show 2 more scenarios
Multi-groomer salon managers
Coordinate staff availability and buffers
Fewer scheduling conflicts
Multiple staff calendars support availability rules, assignment, and buffers in the same scheduling flow.
Grooming shops handling self-booking
Publish booking pages for services
Less manual booking back-and-forth
Clients pick appointment type, duration, staff, and times on branded booking pages.
Best for: Fits when a grooming shop needs fast scheduling and client records without custom pet intake workflows.
Acuity Scheduling
SMBAppointment scheduling software with intake forms and package support used by pet grooming shops for booking and client records.
API coverage for scheduling objects plus event hooks for appointment lifecycle updates to external grooming systems.
Acuity Scheduling gives grooming businesses a configurable appointment scheduler that supports staff, services, and availability rules with online booking forms. It handles grooming-specific workflow inputs through custom form fields and service pages, which can capture pet intake details and route clients to the right appointment type.
Built-in automations send confirmations, reminders, and follow-ups, and they can be triggered by booking events. Integration depth comes from a documented API that covers scheduling operations and webhook-style event handling for downstream systems.
- +Configurable booking rules that map grooming durations and staff availability
- +Custom intake fields capture pet notes without forcing a fixed form layout
- +Scheduling automations send confirmations and reminders tied to appointment status
- +API and event webhooks support deeper integration with salon operations
- –Station assignment and kennel capacity tracking need custom workflows outside core scheduling
- –Commission tracking for groomers requires external reporting or custom integrations
Grooming salons with multiple groomers
Offer booking by staff and service
Clients reach available groomers
Grooming shops needing pet intake
Attach intake questions to bookings
Staff receive relevant prep info
Show 2 more scenarios
Wellness-focused pet care studios
Let clients self-schedule with rules
Scheduling stays controlled
Clients request suitable slots while the shop retains scheduling controls through appointment rules and reminders.
Recurring grooming service providers
Schedule repeat sessions as a series
Less manual scheduling work
Repeated appointments reduce manual rebooking for clients who need steady grooming intervals.
Best for: Fits when grooming salons need flexible scheduling workflows and API-driven integrations for intake and operations.
SimplyBook.me
SMBGeneric booking and scheduling platform with custom service categories used by pet groomers for online appointment management.
API access for booking, client, and appointment data sync with external pet shop systems.
SimplyBook.me centers on appointment scheduling with staff assignment rules, capacity controls, and configurable booking steps for different services. The client and pet record experience is built around structured information fields, which can be used to capture pet notes and grooming requirements ahead of arrival. Automation is handled through appointment confirmations, reminders, and recurring appointment setup that maps to repeat grooming cadence. Integration depth is supported through API access and common connectors for external calendars and business systems.
A key tradeoff is that grooming-specific operational workflows such as kennel run assignment and commission tracking typically require additional configuration or third-party integrations. SimplyBook.me fits shops that need fast deployment of booking and pet intake fields for a pet parent portal workflow, especially when services repeat on a regular schedule.
- +Configurable booking steps match different grooming services and durations
- +Recurring appointment scheduling supports repeat grooming cadence
- +API and integrations support calendar and client data synchronization
- +Reminders and confirmations reduce no-shows and reduce manual follow-up
- –Commission tracking and groomer payouts need custom setup or add-ons
- –Kennel-run operational boards require extra configuration outside core booking
Front desk managers
Staff booking with intake fields
Less back-and-forth during scheduling
Mobile grooming operators
Recurring route-based appointments
Higher attendance at fixed cadence
Show 2 more scenarios
Grooming studio owners
Service add-ons catalog
Fewer scheduling mistakes
A service catalog with add-on configuration keeps checkout and scheduling consistent across staff calendars.
Systems and operations teams
External tool data sync
Unified records across tools
API access enables syncing bookings and client data into internal workflow tools.
Best for: Fits when grooming shops need flexible booking flows and pet intake fields with API-based integrations.
Time To Pet
vertical specialistPet care business software with scheduling, client portals, and billing for pet service providers.
Pet record continuity ties grooming session documentation directly to future appointments and notes.
Time To Pet centers on a salon workflow where bookings create a traceable trail into a pet record, including behavioral notes and session outcomes. The appointment scheduler is built for recurring grooming patterns, so grooming cadence can be tracked without manual follow-up. The pet intake and client record concepts are handled through a profile-centric approach that reduces repeated data entry across visits.
- +Pet profiles keep service history and notes attached to bookings
- +Recurring appointment support reduces manual rebooking work
- +Session documentation captures what staff saw during grooming
- +Service option selections carry into scheduled work for consistency
- –Kennel capacity and station routing boards are limited in scope
- –API and integration surface are not a primary strength for automation
Independent grooming salon owners
Manage recurring grooming appointments and notes
Fewer re-check questions
Front-desk schedulers
Standardize intake and intake updates
Faster check-in workflow
Show 1 more scenario
Groomers
Reference session outcomes before next visit
More consistent grooming decisions
Groomers can review prior session outcomes and behavioral notes in the pet record context.
Best for: Fits when salons prioritize repeat grooming records and session notes over multi-location logistics.
Pet Manager
vertical specialistOnline pet business management application with scheduling, invoicing, appointment reminders, and client portals.
Grooming package builder that turns standard service sets and add-ons into repeatable appointment builds.
Pet Manager targets grooming salons that need scheduling plus client and pet recordkeeping in one workflow. Appointment handling includes service selection, staff assignment, and tracking of grooming details alongside the booking.
- +Scheduling ties directly to service selection and staff assignment
- +Built-in grooming package builder supports repeat booking patterns
- +Service history and intake details stay attached to the pet record
- +Groomer workflow supports station assignment during a busy queue
- –Breed template setup requires deliberate upfront grooming configuration
- –Mobile route optimization is not geared for vehicle dispatch workflows
- –Inventory-style tracking is not the focus compared with booking and records
- –Deep reporting can require export-based workflows for custom views
Pet grooming shops running repeats
Manage recurring grooming appointments
Less reentry for staff
Pet-care administrators
Send reminders tied to appointments
More organized customer follow-up
Show 2 more scenarios
Groomers documenting pet care notes
Record care instructions and medications
Care details stay centralized
Staff can track vaccinations, medication administration, feeding instructions, and care notes during stays.
Operations teams across shifts
Standardize intake and release checklists
More complete operational documentation
Forms, checklists, and documented intake or checkout steps support consistent handoffs between shifts.
Best for: Fits when grooming shops want appointment scheduling and pet records in one operational workflow.
Pet Sitter Plus
vertical specialistPet business management platform covering scheduling, invoicing, and client communication for pet care providers including groomers.
Service selection and add-ons attach directly to each appointment so the groomer sees the full job scope.
Pet Sitter Plus covers the core daily loop for grooming shops by tying appointment slots to customer profiles, service selections, and appointment notes. Service catalogs and add-on selections make it easier to standardize what gets booked versus relying on free-form text. Appointment status updates and groomer-facing details keep the queue readable during the workday. Staff can reference pet-specific context without manually re-entering customer information each visit.
- +Appointment records keep intake details attached to the exact booking
- +Service add-ons support consistent upsell without changing core appointments
- +Status-driven updates reduce last-minute messaging during busy slots
- +Admin-managed staff access supports multi-groomer scheduling workflows
- –Grooming templates require deliberate setup for consistent in-shop standards
- –Route and mobile workflow planning is not the primary focus
Salon schedulers
Book grooming with standardized add-ons
Fewer disputes during check-in
Groomers
Reference pet-specific notes mid-day
Faster, safer service prep
Show 1 more scenario
Front desk managers
Run consistent recurring appointment cadence
Higher retention and fewer gaps
Recurring entries keep repeat customers on schedule while preserving service details per occurrence.
Best for: Fits when salons need scheduling plus customer context in one place for fast handoffs.
MoeGo
vertical specialistPet grooming software for scheduling, client management, payments, messaging, and mobile operations.
Recurring booking cadence planning that keeps scheduled grooming aligned with each pet’s ongoing service cycle.
MoeGo performs appointment scheduling and front-desk intake for grooming shops, linking bookings to client and pet records. It adds operational workflows for service selection, groomer assignment, and recurring handling routines so schedules reflect ongoing grooming needs.
- +Booking calendar ties directly to client and pet records
- +Service and add-on selection reduces last-minute notes transcription
- +Queue view supports faster throughput during check-in spikes
- +Recurring handling routines help staff plan ahead
- –Deep automation depends on careful configuration of service workflows
- –Mobile grooming route optimization tools are not a core focus
- –Commission reporting stays limited compared with systems built for payments
- –Extensibility options are narrower than general-purpose admin suites
Pet grooming salons and independents
Book services and assign groomers
Grooming calendar has visit context
Front-desk intake staff
Collect waivers and behavior profiles
Less repeated data entry
Show 2 more scenarios
Pet sitting teams
Schedule recurring sitting visits
Owners see consistent visit updates
Recurring visits assign sitters and attach care instructions with timestamped updates and photos.
Mobile dog grooming providers
Coordinate field bookings and follow-through
Better coordination of field visits
Mobile operations manage bookings and groomer availability alongside route-related planning and communications.
Best for: Fits when a grooming salon needs appointment scheduling plus intake-linked pet records for daily operations.
GroomSoft
vertical specialistPet grooming business management software handling scheduling, client records, invoicing, and reporting.
Recurring client workflow centers on groom-ready records so staff can reuse documented visit details quickly.
GroomSoft is pet grooming shop software focused on day-to-day salon operations like scheduling, intake, and service history tracking. It organizes appointment workflows around groomer work patterns and keeps recurring client details accessible during check-in.
- +Scheduling flow keeps client records available during appointment intake
- +Intake fields support structured pet details for consistent visit notes
- +Recurring visit cadence can be handled without rebuilding the customer record
- +Operational history supports faster follow-ups across repeated services
- –Advanced customization needs careful setup to match grooming processes
- –Limited evidence of deep mobile route workflow compared with dedicated mobile tools
Groomers with repeat clients
Store before-and-after photos and notes
Visual history informs future work
Household grooming teams
Book multiple pets in one visit
Fewer duplicate bookings
Show 2 more scenarios
Grooming shops with regular clients
Schedule recurring grooming appointments
More consistent repeat appointments
Repeat visits stay linked to the same pet and client context to reduce calendar re-entry.
Mobile grooming day coordinators
Plan mobile grooming itineraries
Clear day itinerary and prep data
The calendar and visit records support organizing appointments for field-based grooming days.
Best for: Fits when grooming salons need appointment scheduling tied to consistent intake and visit notes.
Fresha
SMBBooking and management platform for salons and spas including pet grooming.
Recurring booking and reminder automation tied to each client profile to reduce rescheduling work.
Fresha serves grooming shops with scheduling, client record keeping, and operational appointment workflows in one admin.
- +Appointment calendar connects bookings to staff availability
- +Client profiles store pet details used across repeated visits
- +Service catalog supports consistent grooming workflows
- +Recurring booking cadence reduces manual follow ups
- –Mobile-first intake and photo capture workflows can require extra setup
- –Commission tracking needs careful configuration around staff roles
Multi-groomer grooming teams
Run grooming appointments end to end
More organized appointment operations
Local grooming businesses
List services through a marketplace
Additional booking channel
Show 2 more scenarios
Groomers serving returning clients
Review repeat-client history before visits
Faster repeat scheduling
Staff can review client history, service details, intake information, and previous bookings for each new appointment.
Shops focused on appointment attendance
Automate reminders and booking changes
More timely client communication
Confirmations, reminders, and booking-change communications are automated ahead of appointments.
Best for: Fits when grooming shops need a single scheduling and client-record workflow with light automation.
KennelBooker
SMBCloud-based booking and management software for pet boarding, daycare, and grooming facilities.
Recurring booking cadence tied to pet profiles so repeat appointments carry forward visit context.
KennelBooker targets grooming shops with workflows built around booking, intake, and ongoing pet records rather than generic appointment scheduling. It supports grooming appointment scheduling plus pet profiles that track service history, notes, and operational details needed between visits.
- +Scheduling workflow stays aligned with recurring grooming intervals
- +Pet profiles consolidate service history, notes, and visit context
- +Grooming queue visibility helps staff coordinate day-of appointments
- +Intake forms collect details needed before the first service
- –Commission and payments workflows require careful process mapping
- –Advanced multi-location RBAC and audit log controls are limited
Grooming store front-desk staff
Schedule grooming with pet profiles
Visit records stay tied to bookings
Operations teams running steady cadence
Maintain recurring grooming intervals
More predictable grooming throughput
Show 2 more scenarios
Same-day service coordinators
Manage grooming queue visibility
Faster coordination for same-day work
Queue visibility supports day-of operations for walk-in style grooming demand patterns.
Supervisors tracking pet notes
Reference notes across visits
Less lost context between visits
Pet records track notes and operational details so staff can handle each appointment using prior information.
Best for: Fits when a grooming shop needs recurring scheduling and pet history records tied to daily queue management.
Conclusion
After evaluating 10 pet grooming shop software, Setmore stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Pet Grooming Shop Software
Pet grooming shop software coordinates appointment booking, pet intake records, and visit documentation so groomers can run daily queues with fewer manual handoffs. This guide covers SimplyBook.me, Acuity Scheduling, and the other eight systems in the list to compare how scheduling, client records, and booking workflows work in practice. The differences show up in integration depth, automation surfaces, and how each tool connects pet session details to future appointments.
Pet Grooming Shop Software for appointment scheduling, pet intake records, and groomer-ready visit documentation
Pet grooming shop software acts as the grooming appointment scheduler that holds pet intake details, ties them to each booking, and keeps grooming session documentation available for the next visit. Most tools in this category also support recurring appointment scheduling so pet profiles carry forward service history and notes to reduce repeat transcription. SimplyBook.me focuses on configurable booking steps and recurring scheduling, with API access for booking and data sync when external systems also need appointment visibility.
Acuity Scheduling pairs scheduling rules with custom intake fields so pet notes can be captured without forcing one fixed intake layout. Across the list, the practical question is whether the system keeps intake context attached to the exact appointment and whether automation and integrations reach the operational workflow, not just the calendar view.
Key capabilities for Pet Grooming Shop Software scheduling and pet records
A grooming shop scheduler must keep intake context attached to the exact appointment so groomers avoid retyping behavioral notes and pet medical alerts. The best systems connect booking rules, service selection, and visit documentation so future appointments inherit the right pet history.
API and data sync for booking objects
SimplyBook.me provides API access for booking, client, and appointment data sync with external pet shop systems. Acuity Scheduling also emphasizes API coverage plus event hooks for appointment lifecycle updates to outside grooming systems.
Appointment-linked pet intake and documentation
Setmore keeps client profiles and appointment calendar entries linked so groomers can retrieve service history during repeated visits. Pet Sitter Plus stores intake details in appointment records so the groomer sees the full job scope on the booking.
Service catalogs, add-ons, and grooming package building
Pet Manager includes a grooming package builder that turns standard service sets and add-ons into repeatable appointment builds. Pet Sitter Plus attaches service selection and add-ons directly to each appointment so the full job scope appears in one place.
Recurring booking cadence mapped to pet profiles
KennelBooker uses recurring booking cadence tied to pet profiles so repeat appointments carry forward visit context into daily queue management. MoeGo aligns recurring grooming planning to each pet’s ongoing service cycle so scheduling stays consistent with prior visits.
Operational support for in-shop boards and staffing workflows
SimplyBook.me supports configurable booking steps and recurring scheduling, and it requires extra configuration for kennel-run operational boards. Acuity Scheduling handles booking rules and staff availability, but station assignment and kennel capacity tracking need custom workflows outside core scheduling.
How to choose Pet Grooming Shop Software for real daily throughput
Start by mapping the grooming workflow from pet intake to appointment execution. The winning choice keeps pet session details attached to the appointment and routes staff work with minimal manual copying between systems.
Then pick the system philosophy that matches the shop’s operations. Some platforms prioritize API-driven integrations and flexible booking steps, while others prioritize appointment-linked records and repeatable grooming patterns inside the core scheduling workflow.
Decide where booking logic should live: external systems or the scheduler itself
If external systems need appointment visibility and automated synchronization, prioritize SimplyBook.me API access for booking and appointment data sync. If the workflow needs scheduling event hooks to update external grooming systems, prioritize Acuity Scheduling API coverage plus appointment lifecycle event hooks.
Match appointment-linked intake needs to the groomer handoff path
If intake fields must stay attached to the exact booking for fast handoffs, prioritize Pet Sitter Plus because appointment records keep intake details attached to the booking. If groomer documentation needs to remain continuous across future sessions, prioritize Time To Pet because pet profiles tie session notes and service history directly to future appointments.
Choose how service sets should be reused during recurring visits
If the shop needs standardized service sets turned into repeatable appointment builds, prioritize Pet Manager for its grooming package builder. If the workflow relies on attaching service add-ons per appointment to show the full job scope, prioritize Pet Sitter Plus for direct add-on attachment.
Select a recurring model that fits the shop’s repeat cadence
If recurring scheduling must carry forward visit context into daily queue management, prioritize KennelBooker for recurring booking cadence tied to pet profiles. If recurring grooming planning must stay aligned to each pet’s ongoing service cycle with less re-entry, prioritize MoeGo for intake-linked booking cadence planning.
Confirm in-shop operational boards are handled in the core product or via setup
If kennel-run operational boards are required, verify whether SimplyBook.me needs extra configuration outside core booking. If station assignment and kennel capacity tracking must be handled inside the operational workflow, verify whether Acuity Scheduling requires custom workflows beyond core scheduling.
Who Pet Grooming Shop Software fits best
Shops that run structured recurring grooming must prioritize systems that bind intake details and service history to future bookings. Groomers who rely on station assignment and in-shop boards must validate that staffing and capacity workflows are supported without heavy workarounds.
Mobile grooming and photo-heavy intake workflows also change the evaluation. Systems that position booking and client records first may still need extra setup for mobile check-in and photo capture steps.
Grooming shops that must integrate booking and pet data with external shop systems
SimplyBook.me supports API access for booking and appointment data sync, which fits shops with separate intake or inventory tools. Acuity Scheduling also provides API coverage and event hooks for scheduling object updates into external grooming systems.
Salons that need the groomer to see intake and job scope attached to each appointment
Pet Sitter Plus keeps intake details attached to the exact booking, which reduces handoff gaps during same-day appointment changes. Setmore keeps service history tied to each pet parent contact via client profiles tied to the appointment calendar.
Shops standardizing services into repeatable grooming patterns
Pet Manager converts standard service sets and add-ons into repeatable appointment builds, which reduces variation across recurring visits. GroomSoft centers recurring client workflow on groom-ready records so staff can reuse documented visit details during intake.
Multi-visit customers needing session continuity and repeat notes
Time To Pet ties pet record continuity to future appointments so groomers carry forward session documentation without reconstructing history. GroomSoft also uses structured intake fields to keep visit notes consistent across appointments.
Common buying mistakes for Pet Grooming Shop Software
Many grooming shops buy for calendar scheduling and then discover the real work happens at intake and during station execution. The wrong system forces staff to retype pet details and creates gaps between appointment records and what happens on the grooming floor. Another common error is ignoring operational board requirements like kennel capacity and station assignment until after the setup is already underway.
Assuming every scheduler keeps pet medical alert context attached to the appointment without process mapping
Setmore requires manual process mapping for pet intake and medical alert flags, which can break the handoff if intake steps are not designed upfront. SimplyBook.me and Acuity Scheduling support configurable booking steps and custom intake fields, so intake context must be designed into the booking flow rather than added afterward.
Choosing a tool for easy setup while ignoring how grooming templates and packages require deliberate configuration
Pet Manager and GroomSoft both rely on deliberate setup to match grooming processes, so inconsistent template configuration can create inconsistent repeat appointments. Pet Sitter Plus needs deliberate grooming template setup for consistent in-shop standards even though add-ons attach directly to appointments.
Buying a scheduling tool without validating operational boards for station assignment and kennel capacity
SimplyBook.me needs extra configuration for kennel-run operational boards, which affects throughput once bookings fill up. Acuity Scheduling handles booking rules and staff availability, but station assignment and kennel capacity tracking require custom workflows outside core scheduling.
Underestimating commission and groomer payout workflow complexity
Commission tracking needs careful setup in SimplyBook.me and requires custom setup or add-ons for groomer payouts. KennelBooker and Setmore also need careful commission and payment workflow mapping tied to staff roles.
How We Selected and Ranked These Tools
We evaluated booking workflows that tie grooming appointment scheduling to pet intake records and visit documentation because grooming shops need appointment-linked context, not just calendar availability. Features accounted for 40% because configurable booking steps, appointment-linked intake, recurring cadence, and grooming package building change day-to-day staff throughput.
Ease and value each accounted for 30% because staff adoption affects whether pet notes and service history remain consistent between repeat visits. SimplyBook.me ranked highest because its API access for booking, client, and appointment data sync supports external pet shop system integration while also keeping configurable booking steps and recurring scheduling aligned to repeated grooming cadence.
Frequently Asked Questions About Pet Grooming Shop Software
How does SimplyBook.me handle pet intake fields and recurring grooming cycles in a single booking flow?
What API coverage exists for grooming appointment and client sync between Acuity Scheduling and external systems?
How do Setmore and Fresha differ in the way automated reminders tie back to client history and appointment updates?
Where does KennelBooker fall short if a shop needs deep multi-location governance and store-level admin controls?
How should grooming shops migrate existing pet profiles and service history into Time To Pet without losing continuity?
What breaks if Pet Manager’s grooming package builder is not aligned with the salon’s recurring booking cadence?
How do Pet Sitter Plus and GroomSoft differ when groomers need appointment context shown at the station during check-in?
Which tool best supports an appointment lifecycle workflow where intake, queue display, and operational updates stay connected?
Which platform handles mobile grooming route coordination differently from fixed salon scheduling requirements?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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