
GITNUXSOFTWARE ADVICE
Healthcare MedicineTop 10 Best Hospital Workflow Software of 2026
Ranking 10 hospital workflow software tools for 2026 with editorial notes on Workato for Healthcare, Formstack HIPAA Workflows, MediRecords.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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PerfectServe is the best fit for hospitals that want role-based clinical message routing with handoff continuity and escalation governance, while Nursegrid by ShiftKey works best when nurse leaders need scheduling coordination and shift handoff approvals.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
PerfectServe
Shift handoff continuity records tie the request state to the next shift worklist assignment.
Built for fits when hospitals need role-based call-to-task routing with handoff continuity and escalation governance..
Nursegrid by ShiftKey
Editor pickShift handoff notes attach structured context to assignments so supervisors and staff see continuity during coverage changes.
Built for fits when nurse leaders need scheduling coordination and shift handoff continuity with controlled approvals..
Hyland Patient Flow
Editor pickThroughput orchestration with exception escalation tied to live operational capacity states.
Built for fits when hospitals need governed, configurable throughput workflows tied to capacity realities across multiple units..
Comparison Table
PerfectServe
vertical specialistClinical communication and care team collaboration platform for message routing, scheduling, and patient care workflows.
Shift handoff continuity records tie the request state to the next shift worklist assignment.
PerfectServe is built around call and task intake that converts inbound requests into structured work items with continuity for the next shift. The system’s role-based clinical worklist assignment and escalation policy engine help reduce handoff gaps during STAT-like surges and recurring operational events. Audit trails and configurable assignment rules support administrative governance across departments that share the same on-call patterns.
A tradeoff appears in the upfront configuration work needed to map local roles, escalation paths, and handoff steps to the workflow model. PerfectServe fits best when hospitals already have an operational definition of who owns each request and when handoffs must preserve context for downstream teams.
- +Role-based worklists convert inbound calls into owned tasks
- +Escalation policy engine routes time-sensitive work through defined chains
- +Shift handoff continuity records preserve request context across rounds
- +Integration via API and event-style ingestion supports workflow orchestration
- –Workflow configuration requires careful governance of roles and escalation paths
- –Some niche hospital workflows need custom mapping beyond standard templates
- –High-volume deployments can require tuning of assignment rules to prevent backlog
Nurse staffing coordinators
Convert call volume into assigned tasks
Fewer missed handoffs
On-call administrators
Run escalation chains for time-sensitive work
Faster escalation to coverage
Show 2 more scenarios
Hospital operations teams
Maintain continuity across shift changes
Reduced context loss
Preserves request context as teams transition between shift rotations.
IT integration teams
Connect workflow events to internal systems
Lower manual coordination
Uses API-based integrations to sync task state with external applications.
Best for: Fits when hospitals need role-based call-to-task routing with handoff continuity and escalation governance.
Nursegrid by ShiftKey
SMBHealthcare staff scheduling and shift communication software for nursing workflow coordination.
Shift handoff notes attach structured context to assignments so supervisors and staff see continuity during coverage changes.
Nursegrid organizes the core loop around staffing coverage management, including posting open shifts, managing requests, and routing approvals at the unit level. Shift notes create continuity between outgoing and incoming staff, which reduces ambiguity during shift transitions. Configuration supports unit and role patterns so supervisors can control who can request, approve, and view coverage decisions.
A tradeoff is that Nursegrid is strongest for staffing and handoff workflows rather than full end-to-end patient throughput orchestration across clinical systems. The best fit is unit-based scheduling and communication for inpatient teams that already run clinical orders and routing in separate systems, but need reliable shift coverage visibility.
- +Shift handoff notes reduce context loss between incoming and outgoing staff
- +Unit-level shift posting supports transparent coverage decisions
- +Approval routing limits who can finalize staffing changes
- +Calendar-style scheduling makes availability and coverage easy to audit
- –Limited scope for full patient throughput orchestration across clinical workflows
- –More complex governance needs tighter admin setup for approvals
- –External integration depth depends on add-on paths rather than a broad native mapping
- –Coverage analytics are less detailed than dedicated capacity planning tools
Nurse managers
Approve open shift coverage
Faster coverage decisions
Charge nurses
Track handoff notes
Fewer handoff gaps
Show 2 more scenarios
Staff nurses
Bid for preferred shifts
Clearer scheduling expectations
Nurses submit requests and view assignment outcomes in a single workflow.
Staffing coordinators
Resolve coverage gaps
Reduced staffing shortfalls
Coordinators route escalations based on missing assignments and approvals.
Best for: Fits when nurse leaders need scheduling coordination and shift handoff continuity with controlled approvals.
Hyland Patient Flow
enterpriseHealthcare workflow and content services software that supports patient movement, documentation, and process orchestration.
Throughput orchestration with exception escalation tied to live operational capacity states.
Hyland Patient Flow is built around operational workflow execution, including configurable routing rules for patient transitions and exception handling when capacity breaks. The solution supports integration patterns used in hospital operations, with connectors for emitting and consuming status events that keep workflows aligned with real-world bed, unit, and service changes. Administrators typically control workflow configuration through role-based access controls and change tracking, which helps maintain consistency across shifts and sites.
A tradeoff is that the workflow depth requires deliberate configuration to match each unit’s operational model, including careful definition of statuses, routing outcomes, and escalation triggers. Hyland Patient Flow fits best when inpatient flow teams need a live operational control loop for throughput, such as coordinating bed turnover goals with transfer requests and downstream discharge readiness.
- +Configurable throughput workflows for movement, exceptions, and escalation
- +Operational dashboards for capacity states aligned to workflow execution
- +Administration controls for change governance across shifts
- +Integration-friendly status event handling for upstream and downstream systems
- –Workflow configuration work is significant for multi-unit deployments
- –Exception tuning depends on accurate local status definitions
- –Deep use of reporting usually requires planning for data coverage
- –Operational governance adds process overhead for each workflow change
Inpatient flow operations
Coordinate transfers with capacity constraints
Fewer stalled transfer events
Unit nursing leaders
Manage shift handoff continuity
Lower handoff misses
Show 2 more scenarios
Discharge planning teams
Standardize discharge disposition workflow
Faster discharge processing
Orchestrates discharge steps and flags downstream readiness gaps that block transport or placement.
Hospital integration teams
Synchronize patient status events
Reduced status drift
Connects workflow execution to external status sources so unit changes drive routing decisions consistently.
Best for: Fits when hospitals need governed, configurable throughput workflows tied to capacity realities across multiple units.
Qventus
vertical specialistAI workflow automation software for hospital operations, patient flow, and perioperative coordination.
Escalation policy engine that applies time and condition rules to operational queues tied to patient movement states.
Qventus is hospital workflow software built around patient flow orchestration and operations-focused automation for care coordination. It provides configurable task workflows, rule-driven escalation, and structured handoff artifacts to track continuity across transitions.
Integrations for admissions, transfers, and discharges can feed routing and status updates used by downstream workflows. Admin controls support multi-team execution with audit-ready change tracking for workflow configuration and operational events.
- +Rule-based escalation and queue handling for time-sensitive clinical operations
- +Configurable handoff checklists that keep shift continuity artifacts structured
- +Integration patterns for ADT-driven routing and status updates across workflows
- +Governance controls for workflow changes, user access, and operational audit trails
- –Complex orchestration needs careful workflow design to prevent task fragmentation
- –Some advanced workflows require deeper integration work for best results
- –Operational dashboards can lag behind workflow changes during fast iteration cycles
- –Governance discipline is needed to keep role assignments and escalation rules consistent
Best for: Fits when hospital teams need configurable workflow automation for patient flow and handoffs with governed escalation.
TeleTracking
enterprisePatient flow and capacity management platform for bed placement, transport, environmental services, and transfer workflows.
Event-driven workflow routing tied to live operational signals for bed and unit movement, with timing-based escalation rules.
TeleTracking coordinates patient flow with location-based workflow routing, using real-time staff and patient movement signals to drive task handoffs across units. The system supports configurable event logic for census and bed movement, plus escalation rules when timing windows are missed.
TeleTracking also integrates with hospital systems through an integration layer designed for operational workflow signals. Admin controls focus on role-scoped worklists and audit trails for operational changes tied to routing and assignment decisions.
- +Real-time location and assignment updates support staff task re-routing
- +Configurable timing and escalation logic for operational handoffs
- +Operational audit trails tie workflow actions to responsible users
- +Integration layer supports exchange of workflow signals with other hospital systems
- –Workflow outcomes depend on accurate upstream event feeds
- –Complex routing configurations can require governance discipline
- –Limited visibility for clinical-grade analytics beyond operational dashboards
- –Customization depth varies by integration method and event mapping coverage
Best for: Fits when bed and staffing workflows need event-driven routing with escalation and location awareness.
symplr Operations Platform
enterpriseHealthcare operations software for workforce, credentialing, compliance, and hospital administrative workflows.
Handoff continuity records built around configurable checklist completion tied to shift workflow state.
symplr Operations Platform is built for hospital operators who need cross-department workflow execution tied to real operational events. It connects task delegation, handoff checklists, and rounding or itinerary templates to operational throughput processes.
The product also supports integration patterns for order communication, census-style updates, and downstream team notifications through an automation and API surface. Governance features like role-based access control and administrative controls support multi-team configuration and traceability.
- +Role-based task assignment that matches department-specific worklists
- +Handoff checklist templates standardize shift continuity and documentation
- +Workflow automation connects operational events to team notifications
- +Administrative controls support governed configuration across units
- –Implementation requires careful workflow mapping to operational definitions
- –Some care-team edge cases need custom configuration to handle exceptions
- –Complex orchestration flows can be harder to validate without test tooling
- –Deep integration coverage varies by source system and message patterns
Best for: Fits when operations teams need governed workflow execution across units with integration to hospital event streams.
TigerConnect Clinical Workflow Automation
vertical specialistClinical workflow automation and communication software for alerts, routing, and care coordination in hospitals.
Escalation policy engine that translates clinical communication events into prioritized workflow actions for escalation and follow-through.
TigerConnect Clinical Workflow Automation focuses on clinical communication tied to workflow rules instead of generic task boards. It automates escalation, handoff continuity, and order-related routing with integration points that fit hospital operations.
Administrative controls support assignment governance and operational auditing needs across shifts. The solution targets patient throughput orchestration where message flow, queueing priorities, and task delegation must stay consistent.
- +Automation connects clinical communication and escalation to workflow steps
- +Handoff continuity records support shift-to-shift continuity review
- +Rule-driven routing aligns order events with operational queues
- +Operational governance supports role-based clinical worklist assignment
- –Automation design depends on disciplined configuration of routing rules
- –Complex workflows can require multiple integration points to cover edge cases
- –Some hospital operations need external data sources for full throughput metrics
- –Template coverage for niche departments may be thin without added mapping
Best for: Fits when care teams need message-driven workflow automation with escalation and handoff continuity across shifts.
Infor Cloverleaf
enterpriseHealthcare integration and clinical workflow software used to orchestrate data flow across hospital systems.
Configurable interface routing with built-in transformation and operational monitoring for healthcare message flows.
Infor Cloverleaf is an integration engine for healthcare workflow connectivity that focuses on interface orchestration between clinical systems and enterprise applications.
It handles common hospital messaging patterns with transformation, routing, and error handling that support order communication gateway and ADT-style flows.
Core capabilities include message mapping, configurable routing rules, and monitoring features aimed at keeping interface throughput predictable across sites.
Administration centers on controlling environments and operational governance for interface changes.
- +Strong transformation and routing for HL7-style healthcare messaging workflows
- +Operational monitoring supports interface throughput tracking and fault isolation
- +Configurable routing rules help standardize workflow outcomes across systems
- +Built for enterprise interface management with environment separation
- –Higher setup and interface development effort than workflow-only tools
- –Clinical workflow visibility depends on connected downstream systems
- –Complex mapping projects can raise change-management overhead
- –UI-based configuration may lag teams needing API-first extensibility
Best for: Fits when hospitals need controlled interface orchestration across EHR, orders, and bed-management systems.
GE HealthCare Command Center
enterpriseHospital command center software for bed flow, patient throughput, and operational workflow management.
Incident-based command workflow that binds operational exceptions to escalations and structured staff tasking in one operational loop.
GE HealthCare Command Center orchestrates hospital workflow across patient flow, care coordination, and operational visibility through an incident-driven command workflow. It integrates with bedside and enterprise systems using HL7 and other hospital interfaces to align events with bed status, task lists, and dispatch signals.
The system supports configurable routing and escalation so patient throughput problems generate the right handoffs and notifications. Deployment can follow an on-premises appliance model or a cloud-hosted tenant model for different governance and integration patterns.
- +Command workflow links operational events to person-based task routing
- +HL7-based interface integration supports event-driven throughput coordination
- +Configurable escalation rules map exceptions to defined response paths
- +Hybrid deployment choices fit hospitals with appliance-centric integration constraints
- –Setup requires disciplined interface mapping and downstream workflow ownership
- –Some change cycles depend on vendor-assisted configuration for new routes
- –Visualization depth for bottleneck analytics needs careful indicator design
- –Cross-department task delegation can require additional governance roles
Best for: Fits when command-center operations need event-driven workflow routing with hybrid deployment constraints.
Andor Health ThinkAndor
enterpriseVirtual care and clinical collaboration platform that routes tasks, alerts, and communication through hospital workflows.
Shift handoff continuity records that carry workflow task state into the next shift for traceable continuity.
Andor Health ThinkAndor is a hospital workflow solution built around patient flow and cross-department task coordination. It focuses on operational orchestration for events like order handoff, care-team delegation, and discharge workflow handoffs.
The tool’s integration approach centers on mapping and routing between hospital systems so workflow state can stay consistent across departments. Automation is driven by configurable steps and escalation rules tied to real-world status changes rather than manual status chasing.
- +Configurable workflow steps support handoff-driven processes across departments
- +Task delegation records keep continuity across shift changes
- +Integration mapping keeps workflow state aligned between connected systems
- +Escalation policy logic routes exceptions to designated owners
- –Workflow configuration requires governance to prevent conflicting step logic
- –Clinical teams may need training for consistent task intake and status updates
- –Limited visibility into bed-level drivers beyond what integrations supply
- –Complex routing scenarios can increase maintenance overhead
Best for: Fits when hospital operations need handoff-oriented workflow automation with configurable escalation and system integrations.
Conclusion
After evaluating 10 healthcare medicine, PerfectServe stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right hospital workflow software
Hospital workflow software coordinates shift handoffs, patient movement exceptions, and operational escalations across departments using task routing and continuity records. This guide covers PerfectServe, Nursegrid by ShiftKey, Hyland Patient Flow, Qventus, TeleTracking, symplr Operations Platform, TigerConnect Clinical Workflow Automation, Infor Cloverleaf, GE HealthCare Command Center, and Andor Health ThinkAndor.
The differentiators show up in how each platform binds workflow steps to operational signals and governs who can act next. PerfectServe and Qventus both center escalation policy logic, while TeleTracking and GE HealthCare Command Center lean on event-driven routing that depends on upstream feeds.
Hospital workflow software for governed handoffs, patient flow exceptions, and task routing
Hospital workflow software turns operational events into governed, stateful task execution across clinical and operations teams, then carries handoff artifacts into the next shift. PerfectServe maps inbound call or request handling into role-based worklists and uses an escalation policy engine to route time-sensitive work through defined chains.
Hyland Patient Flow focuses on throughput orchestration tied to live operational capacity states, with configurable movement and exception workflows that escalate when capacity reality diverges from expectations. Tools such as symplr Operations Platform and TigerConnect Clinical Workflow Automation also emphasize shift continuity records tied to workflow state, but the practical outcome varies by how tightly checklist completion and task ownership are coupled to real operational signals.
Hospital workflow governance, continuity, and escalation mechanics to compare
Hospital workflow software has to bind an operational signal to a task state, then decide who can act next during shift change or an exception. The tools below earn attention when they keep handoff artifacts tied to workflow state, not when they only log notes.
Escalation behavior also matters because delays multiply when escalation chains split across multiple queues or teams. This comparison prioritizes escalation policy engines and event-driven routing that remain consistent under real operational churn.
Shift handoff continuity records tied to workflow state
PerfectServe creates shift handoff continuity records that tie the request state to the next shift worklist assignment. Nursegrid by ShiftKey and symplr Operations Platform also attach structured continuity to assignments during coverage changes.
Escalation policy engines with time and condition rules
PerfectServe routes time-sensitive work through defined escalation chains using an escalation policy engine. Qventus and TigerConnect Clinical Workflow Automation apply rule-based escalation to queues or prioritized actions based on clinical communication or patient movement states.
Throughput orchestration tied to operational capacity states
Hyland Patient Flow focuses on throughput orchestration with exception escalation tied to live operational capacity states. Qventus and PerfectServe also coordinate movement and exceptions, but Hyland is the most explicitly capacity-state driven.
Event-driven workflow routing for bed and unit movement
TeleTracking routes workflows using event-driven signals for bed and unit movement with timing-based escalation rules. GE HealthCare Command Center binds operational exceptions to escalations and structured staff tasking in an incident-based command workflow.
Role-based worklist assignment for call-to-task or department routing
PerfectServe converts inbound calls or requests into role-based worklists and keeps routing consistent across escalation chains. symplr Operations Platform and Nursegrid by ShiftKey support controlled approvals and role-aligned worklists for shift coordination.
Integration and message routing for healthcare interface flows
Infor Cloverleaf provides configurable interface routing with built-in transformation and operational monitoring for healthcare message flows. Infor Cloverleaf and GE HealthCare Command Center are the most explicit about interface throughput tracking and fault isolation tied to healthcare messaging workflows.
How to choose hospital workflow software for governed operations and exceptions
Choice should start with how workflow steps become tasks and how task ownership changes across shifts. PerfectServe, Nursegrid by ShiftKey, symplr Operations Platform, and Andor Health ThinkAndor lead with handoff continuity records, but they differ in what drives routing and what triggers escalation.
Next, the decision should separate throughput orchestration from message and interface orchestration. Hyland Patient Flow and Qventus emphasize throughput and capacity-aware exception handling, while Infor Cloverleaf and GE HealthCare Command Center focus more on controlled message routing and operational loop mechanics tied to interface events.
Pick the governing mechanism for “who acts next”
Choose PerfectServe if governance needs to convert inbound calls or requests into role-based worklists and then route escalations through defined chains. Choose symplr Operations Platform or Nursegrid by ShiftKey if governance should center on department-specific worklists with handoff checklist templates and controlled approvals.
Select the escalation philosophy: policy engine vs checklist-driven escalation
Choose PerfectServe or Qventus if escalation must use time and condition rules applied to operational queues tied to patient movement or workflow execution state. Choose symplr Operations Platform, Nursegrid by ShiftKey, or Andor Health ThinkAndor if shift continuity and checklist completion tied to shift workflow state is the primary governance artifact.
Decide whether throughput must follow live capacity states
Choose Hyland Patient Flow when throughput workflows must escalate based on live operational capacity realities across multiple units. Choose TeleTracking or GE HealthCare Command Center when operational routing should be driven by event signals for bed and unit movement and then escalated based on timing or incident loops.
Match workflow automation triggers to the operational signals available
Choose TigerConnect Clinical Workflow Automation when clinical communication events must translate into prioritized workflow actions with escalation and handoff continuity review. Choose TeleTracking or GE HealthCare Command Center when event-driven workflow routing is feasible with operational feeds for movement and exceptions.
Evaluate interface orchestration depth for message-heavy environments
Choose Infor Cloverleaf if interface throughput tracking and fault isolation for healthcare message flows must be part of the workflow backbone with built-in transformation and operational monitoring. Choose GE HealthCare Command Center if incident-based command workflows need HL7-based interface integration to coordinate throughput execution with structured staff tasking.
Who should shortlist these hospital workflow software tools
These tools fit different operating models based on whether governance is built around shift continuity records, capacity-aware throughput orchestration, or event-driven routing from bed and interface signals. The sections below map each audience to the workflows the tools actually emphasize.
Hospital command-center teams coordinating operational exceptions
GE HealthCare Command Center and TeleTracking align with event-driven routing and incident loops that bind operational exceptions to escalations and person-based task routing.
Clinical and operations leaders standardizing shift handoffs across units
PerfectServe, Nursegrid by ShiftKey, symplr Operations Platform, and Andor Health ThinkAndor all keep handoff continuity records tied to workflow task state so continuity survives shift change.
Throughput coordinators managing movement and capacity exceptions
Hyland Patient Flow fits teams that need throughput orchestration where exception escalation ties directly to live operational capacity states. Qventus adds rule-based escalation logic tied to patient movement states for governed queue handling.
IT integration teams owning healthcare interface routing and transformation
Infor Cloverleaf and GE HealthCare Command Center are better aligned when controlled interface orchestration, transformation, and operational monitoring must support workflow execution rather than only transport messages.
Care teams needing message-driven workflow automation with escalation
TigerConnect Clinical Workflow Automation supports message-driven workflow steps where clinical communication events become prioritized actions with escalation and shift-to-shift continuity review.
Common pitfalls when buying hospital workflow software
Hospital workflow projects fail when the workflow engine is treated as documentation only. Failures also occur when escalation behavior and routing governance are underdesigned, leading to task fragmentation or conflicting step logic.
The mistakes below focus on misalignment between what the software emphasizes and what the hospital needs to run under exception conditions.
Confusing handoff notes with governed task state continuity
Choose tools that tie handoff continuity records to the next shift assignment workflow, not just free-text handoff. PerfectServe and Nursegrid by ShiftKey make continuity artifacts structured and tied to task ownership so the next shift inherits state.
Underplanning escalation governance for roles and escalation paths
PerfectServe and Qventus both rely on escalation policy chains that require governance discipline, or routing will diverge during edge cases. Build role mapping and escalation path definitions before workflow rollout so time-sensitive queues do not fragment.
Overestimating workflow automation quality without reliable operational signals
TeleTracking routing outcomes depend on accurate upstream event feeds, so weak data pipelines will reduce correct bed and unit movement routing. GE HealthCare Command Center also requires disciplined interface mapping and clear downstream workflow ownership for incident loops.
Treating interface orchestration as a minor integration task
Infor Cloverleaf can require higher setup and interface development effort because interface routing uses built-in transformation and monitoring tied to healthcare message flows. If downstream ownership and visibility are not ready, clinical workflow visibility can stall even with strong interface throughput instrumentation.
Allowing configurable step logic to become conflicting across departments
Andor Health ThinkAndor requires governance to prevent conflicting step logic when multiple departments configure handoff-driven workflow steps. Set configuration boundaries and escalation rules across departments before staff rollout.
How We Selected and Ranked These Tools
We evaluated each tool on feature coverage that supports governed task execution and shift continuity records, which received 40% weight. We evaluated ease of configuring workflow steps, approvals, and escalation behavior, which received a combined 30% weight with value for the operational workflows each product targets.
We evaluated integration and automation surfaces by checking how each platform binds operational signals to workflow actions, including rule-based escalation in PerfectServe, throughput orchestration in Hyland Patient Flow, and event-driven routing in TeleTracking. We set PerfectServe apart because it combines role-based worklists that convert inbound requests into owned tasks with a dedicated escalation policy engine and shift handoff continuity records that carry request state into the next shift worklist assignment.
Frequently Asked Questions About hospital workflow software
How do Workato for Healthcare and Infor Cloverleaf differ for hospital integration work?
Which tools provide role-based worklist assignment and audit trails for workflow configuration changes?
How does shift handoff continuity work in PerfectServe compared with Nursegrid by ShiftKey?
What breaks if Hyland Patient Flow cannot get live capacity signals for bed management coordination?
When does TeleTracking switch from standard routing to escalation rules for timing windows?
Which tool fits care-team task delegation with checklist artifacts tied to shift execution state?
How do Qventus and TigerConnect Clinical Workflow Automation handle escalation policies from workflow triggers?
How does GE HealthCare Command Center support hybrid deployment constraints for hospital operations workflows?
Where does ThinkAndor fall short when hospitals need interface-level message transformation and monitoring?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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