
GITNUXSOFTWARE ADVICE
Transportation LogisticsTop 10 Best Computer Aided Dispatch Software of 2026
Compare 10 Computer Aided Dispatch Software options with ranking notes for Fyxyr Dispatch, WorkWave Dispatch, and Verizon Connect Dispatch.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Fyxyr Dispatch
Real-time job status tracking that keeps dispatchers and crews aligned
Built for field service teams needing streamlined dispatch execution and live job visibility.
WorkWave Dispatch
Editor pickDispatch scheduling with technician assignment tied to work-order and field execution status
Built for service businesses needing route-aware dispatch with connected customer workflows.
Verizon Connect Dispatch
Editor pickReal-time vehicle tracking linked to dispatch job visibility and execution status
Built for field service and delivery teams needing location-driven dispatch and execution control.
Related reading
Comparison Table
This comparison table contrasts Computer Aided Dispatch tools by integration depth, including how each system maps CAD objects into its data model and what API surface exists for provisioning and extensibility. It also compares automation and integration points for dispatch workflows plus admin and governance controls such as RBAC, configuration controls, and audit log coverage. The scope covers tools including Fyxyr Dispatch, WorkWave Dispatch, Verizon Connect Dispatch, Geotab Dispatch, Azuga Fleet, and other common CAD deployments, with notes that highlight tradeoffs in throughput and automation coverage.
Fyxyr Dispatch
dispatch optimizationAutomates and optimizes dispatch for fleets using route planning, mobile driver workflows, and real-time assignment tracking.
Real-time job status tracking that keeps dispatchers and crews aligned
Fyxyr Dispatch stands out with an operations-first dispatch workflow aimed at moving jobs from assignment to completion with fewer handoffs. Core capabilities center on dispatching, routing logic, driver or agent assignment, and real-time status updates for active work.
The system is designed to support field operations with task tracking and visibility that reduces scheduling confusion. The product emphasizes day-to-day operational execution over deep CRM or back-office analytics.
- +Dispatch workflow supports fast assignment and clearer job status tracking.
- +Operational visibility reduces missed updates during active field work.
- +Routing and task execution focus aligns well with real dispatch needs.
- –Limited depth for complex multi-department planning and advanced forecasting.
- –Integration breadth may require custom work for legacy dispatch stacks.
- –Reporting breadth is less extensive than specialized operations intelligence tools.
Dispatch managers in service operations
Assign field teams to new work orders
Faster job turnaround
Field supervisors tracking active crews
Monitor real-time job progress and delays
Reduced scheduling confusion
Show 2 more scenarios
Operations coordinators handling routing
Optimize delivery routes for assigned agents
More efficient dispatching
Applies routing logic to match jobs with the right agents and workflows.
Dispatch coordinators managing task flows
Move jobs from assignment to completion
Lower handoff errors
Uses task tracking to keep each job moving through dispatch steps until done.
Best for: Field service teams needing streamlined dispatch execution and live job visibility
More related reading
WorkWave Dispatch
field dispatchProvides dispatch tools for field service operations with scheduling, routing support, and technician job assignment workflows.
Dispatch scheduling with technician assignment tied to work-order and field execution status
WorkWave Dispatch stands out for combining dispatch operations with WorkWave’s broader field service and CRM-style customer workflows. The platform supports assigning jobs to technicians, managing schedules, and coordinating service updates from dispatch to the field.
It also focuses on route-aware execution and task visibility so supervisors can monitor service progress against planned work orders. Automation features reduce manual handoffs by linking customer, job, and scheduling data across the dispatch cycle.
- +Assignment and scheduling workflows align with real dispatch operations
- +Field execution status updates improve supervisor visibility
- +Routing and job planning help reduce technician travel inefficiency
- +Customer and work-order context reduces re-entry of job details
- –Setup of workflows and rules can be complex for small teams
- –User experience can feel dense for dispatchers focused on minimal features
- –Integration depth requires careful configuration across surrounding WorkWave tools
Field service dispatch supervisors
Track technicians against planned work orders
Faster status reporting for customers
Service operations managers
Coordinate customer, job, schedule workflows
Fewer workflow gaps between teams
Show 2 more scenarios
Technicians managing daily routes
Execute route-aware task schedules
More consistent on-time completions
Technicians receive assigned tasks with visibility into planned work and next service actions.
CRM-focused customer service teams
Synchronize dispatch updates with customer data
Reduced follow-up calls and rework
Customer-facing teams keep communications aligned with job changes originating in dispatch.
Best for: Service businesses needing route-aware dispatch with connected customer workflows
Verizon Connect Dispatch
fleet dispatchSupports dispatch operations with fleet visibility, job assignment workflows, and location-based routing for service delivery.
Real-time vehicle tracking linked to dispatch job visibility and execution status
Verizon Connect Dispatch stands out for combining dispatch workflows with strong live vehicle tracking and route execution visibility for field teams. The system supports assigning jobs, monitoring status changes, and coordinating driver activity through a centralized operational view.
Dispatch also integrates with Verizon Connect fleet and telematics capabilities to keep dispatch decisions aligned with real-world movement. The result is a practical computer aided dispatch experience for operations that rely on ongoing location awareness.
- +Live vehicle visibility strengthens dispatch decisions during active operations
- +Job assignment and status updates support day-to-day scheduling workflows
- +Centralized operational view reduces back-and-forth across dispatch roles
- –Workflow setup can be complex for organizations without existing routing discipline
- –Dispatch customization depends on surrounding Verizon Connect components
- –Operations may still require supplementary tooling for advanced planning
Dispatchers for service contractors
Assign jobs and track driver status
Faster job completion tracking
Fleet operations managers
Validate routing against real vehicle movement
Reduced schedule disruption
Show 2 more scenarios
Transit and field service planners
Coordinate multi-stop route execution visibility
Improved route execution control
Planners maintain oversight of route execution while updating assignments as vehicles move and statuses change.
Logistics coordinators
Dispatch using telematics and location awareness
More accurate arrival estimates
Coordinators align dispatch timing with real-time telematics signals from connected fleet vehicles.
Best for: Field service and delivery teams needing location-driven dispatch and execution control
More related reading
Geotab Dispatch
telematics dispatchEnables dispatch workflows on top of live vehicle telemetry with routing, driver operations support, and operational visibility.
Live job tracking connected to real-time vehicle location updates
Geotab Dispatch stands out by pairing dispatch workflows with a vehicle data backbone powered by Geotab telematics. It supports live job status, driver assignment, and route execution using map-based views that reflect real-world vehicle locations. Core operations center on coordinating work orders with driver behavior and asset telemetry, then tracking outcomes through dispatch and activity history.
- +Real-time vehicle tracking tied directly to dispatch assignment decisions
- +Map-driven job and route execution supports quick operational oversight
- +Strong integration with Geotab telematics for activity and exception visibility
- +Configurable workflows for job status tracking across fleets
- –Setup and tuning of workflows can require deeper configuration effort
- –Dispatch usability depends on data quality from onboard devices and drivers
- –Complex routing scenarios may need additional planning beyond standard views
- –Advanced operational reporting can feel less immediate than specialized dispatch-only tools
Best for: Field service and logistics fleets needing telematics-linked dispatch
Azuga Fleet
fleet operationsDelivers fleet tracking and operational tools that dispatch operations can use for driver, route, and job coordination.
Live telematics event alerts integrated into fleet operations visibility for active dispatching
Azuga Fleet stands out for combining dispatch and fleet operations visibility with telematics-driven event data. Dispatch workflows can be coordinated around vehicle locations, driver status, and real-time alerts so call-center and dispatch teams can act on operational exceptions.
The system also supports route visibility and job tracking tied to live movement, which helps reduce manual coordination between dispatch and field work. Overall, Azuga Fleet fits teams that dispatch based on continuously updating fleet signals rather than static scheduling alone.
- +Dispatch decisions leverage live vehicle location and telematics events
- +Real-time driver status supports faster exception handling during active jobs
- +Operational visibility helps keep job progress aligned with field movement
- +Alert-based workflows reduce manual checking across multiple screens
- –Dispatch configuration can require more setup than schedule-only platforms
- –Complex multi-queue dispatch scenarios may feel less tailored than pure CAD suites
- –Reporting depth can lag specialized dispatch analytics tools
Best for: Dispatch-led fleet teams needing telematics-aware routing and job visibility
Motive Field Services
field service dispatchCombines telematics and field service operations features that support dispatch planning and task coordination.
Technician job status updates from mobile that trigger dispatch visibility in real time
Motive Field Services stands out by centering dispatch around mobile field execution workflows and vehicle visibility for on-the-go operations. It supports work order management, assignment to technicians, route and time optimization, and job status updates from the field.
It also integrates asset and telematics context to connect service activity with equipment behavior and location. The result is a CAD-like dispatch workflow tuned for field service teams that need tight coordination between schedules, technicians, and mobile check-ins.
- +Mobile-first field workflow keeps dispatch synchronized with real job progress
- +Work order assignment supports fast technician scheduling and re-dispatch
- +Telematics and location context improves dispatch accuracy during operations
- –Setup and rule configuration can feel complex for multi-service operations
- –Advanced dispatch behaviors can require disciplined data and standardized statuses
- –Reporting depth may require extra configuration for custom operational metrics
Best for: Field service teams needing mobile dispatch coordination with asset and location context
More related reading
Samsara Dispatch
fleet dispatchUses live vehicle data to support operational routing and dispatch coordination for multi-vehicle field activities.
Real-time vehicle location and driver task workflow integration for dispatch execution
Samsara Dispatch stands out by centering dispatch around live vehicle tracking and driver workflows, not just job assignment screens. It supports automated dispatching with route guidance, status updates, and driver-facing task completion inside the operational flow.
The platform connects operations data from connected devices so dispatchers can monitor on-road performance and respond to incidents with fewer manual steps. It also fits organizations that need consistent execution of field work across time windows, locations, and service priorities.
- +Live fleet visibility drives faster job reassignments and exception handling
- +Driver-facing task flow reduces back-and-forth status calls
- +Routing and ETAs integrate tightly with real-time vehicle locations
- +Operational dashboards make performance tracking actionable for dispatch teams
- –Strong automation depends on clean job data and consistent operational rules
- –Setup for role permissions and workflow steps can take meaningful configuration effort
- –Advanced dispatch logic may require operational process tuning before results
Best for: Field operations teams needing real-time dispatching tied to connected-vehicle status
Nexar Dispatch
operations coordinationProvides tools for operational dispatch workflows that coordinate field activity tracking and execution.
AI-enabled dashcam evidence tied directly to dispatch incident workflows
Nexar Dispatch stands out by bringing AI-powered dashcam evidence into dispatch operations so agencies can act on incident visuals. It supports live and historical video capture from connected drivers, then routes relevant events to the right team for review and response. Core workflows focus on incident reporting, evidence review, and structured assignment with dispatch-style coordination.
- +Integrates dashcam evidence into dispatch workflows for faster incident triage
- +Event history supports post-incident review and accountability
- +Structured routing helps ensure incidents reach the right responder group
- +AI-assisted capture reduces manual evidence collection effort
- –Dispatch workflows rely heavily on video event quality
- –Advanced configuration can be harder than standard CAD rule setups
- –Live incident visibility depends on driver connectivity and device availability
Best for: Field-response teams needing video-verified dispatch and evidence-driven routing
More related reading
Dynafleet Dispatch
fleet managementProvides fleet management and operational dispatch features that track assets and coordinate service execution.
Telematics-driven job tracking that updates driver and vehicle status during dispatch
Dynafleet Dispatch stands out as a dispatch workflow built around telematics-driven fleet operations, using live vehicle data to guide job assignment. It supports job and route planning so dispatchers can create work orders, schedule runs, and keep statuses aligned with field progress.
The system is designed to reduce manual updates by syncing location and job state between dispatch and drivers. Reporting and operational visibility focus on day-to-day execution metrics rather than solely on workforce scheduling.
- +Live vehicle status and location improves dispatch accuracy during active jobs
- +Route and job planning workflows support operational control from dispatch
- +Operational tracking reduces manual status updates between field and office
- +Reporting centers on execution visibility for daily fleet performance
- –Configuration work is needed to match dispatch processes to unique operations
- –Advanced optimization relies more on workflow setup than built-in intelligence
- –Complex scheduling scenarios can require extra dispatcher discipline
Best for: Fleet operations teams needing telematics-aware dispatch and job tracking
Route4Me Dispatch
route optimizationPlans and optimizes multi-stop routes that dispatch operations use to assign jobs efficiently to vehicles.
Route optimization that recalculates efficient stop order for daily dispatch
Route4Me Dispatch focuses on automated route planning for multi-stop delivery and field service dispatch. The system supports workload distribution, optimized routing, and daily schedule execution tied to vehicle and driver assignments.
Dispatch operations use live maps and routing outputs to reduce manual planning and improve stop sequencing. Integrations and operational workflows help teams handle recurring routes and real-world delivery constraints in one dispatch view.
- +Strong multi-stop route optimization with practical stop sequencing
- +Live map dispatch view for monitoring vehicles and service progress
- +Automated assignment workflows for vehicles, drivers, and daily schedules
- –Setup of dispatch rules and data models takes operational effort
- –Route changes during the day can require careful process management
- –Advanced planning works best when address data quality is consistent
Best for: Mid-size delivery and service teams needing optimized dispatch workflows
Conclusion
After evaluating 10 transportation logistics, Fyxyr Dispatch stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Computer Aided Dispatch Software
This buyer's guide covers computer aided dispatch tools including Fyxyr Dispatch, WorkWave Dispatch, Verizon Connect Dispatch, Geotab Dispatch, Azuga Fleet, Motive Field Services, Samsara Dispatch, Nexar Dispatch, Dynafleet Dispatch, and Route4Me Dispatch.
The guide focuses on integration depth, data model considerations, automation and API surface, and admin and governance controls as decision drivers.
Selection guidance includes tool-specific strengths in real-time status tracking, telematics-linked dispatch, multi-stop route optimization, and evidence-driven incident routing.
Computer aided dispatch for dispatch-to-field execution, job state, and route-driven assignments
Computer aided dispatch software coordinates job assignment, routing, and job status updates from dispatch to field execution using a shared operational workflow tied to vehicles, drivers, and work orders.
Tools like Fyxyr Dispatch center on dispatch execution and real-time job status tracking, while Verizon Connect Dispatch ties job visibility to live vehicle tracking for ongoing routing decisions.
These systems solve handoff gaps between scheduling and on-road execution, reduce missed updates during active work, and support dispatch teams that need job state reflected in the field.
Evaluation criteria for dispatch automation, integrations, and governed operations
Dispatch tools vary most by how they model job state and how they connect that state to routing, mobile execution, and external systems.
When the API and automation surface is documented, integration breadth and operational control become measurable through schema mapping, workflow provisioning, and role-based governance rather than through UI workflows alone.
These criteria keep the focus on integration depth, data model control, automation and API surface, and admin controls.
Real-time job state propagation into dispatch workflows
Fyxyr Dispatch uses real-time job status tracking to keep dispatchers and crews aligned during active field work. Motive Field Services and Samsara Dispatch also emphasize technician or driver workflows where mobile or connected-vehicle updates trigger dispatch visibility.
Telematics-linked dispatch decision inputs
Verizon Connect Dispatch connects dispatch job visibility to live vehicle tracking so dispatch decisions follow real movement. Geotab Dispatch and Dynafleet Dispatch pair dispatch assignment and route execution with telemetry and activity history.
Routing outputs that match operational constraints
Route4Me Dispatch focuses on multi-stop route optimization and stop sequencing for daily execution. WorkWave Dispatch and Verizon Connect Dispatch provide route-aware execution and route guidance tied to ongoing job progress.
Automation rules tied to work orders, scheduling, and execution status
WorkWave Dispatch links technician assignment to work-order context and field execution status to reduce manual handoffs across dispatch. Samsara Dispatch supports automated dispatching with route guidance and status updates integrated into the operational flow.
Extensibility through integration-friendly workflows and automation
Integration depth varies based on how much surrounding platform configuration a dispatch tool requires. WorkWave Dispatch integration depends on careful configuration across WorkWave tools, while Fyxyr Dispatch may require custom work to fit legacy dispatch stacks that expect different workflow schemas.
Admin governance readiness for multi-role dispatch operations
Governance matters when workflow setup and permission steps must be consistent across dispatchers, supervisors, and field crews. Samsara Dispatch calls out configuration effort for role permissions and workflow steps, and Geotab Dispatch highlights setup and tuning effort that often requires operational discipline.
Dispatch platform decision framework based on integration depth and governed automation
Start by mapping the dispatch-to-field lifecycle that must be automated in production, including job creation, assignment, routing, mobile updates, and status completion.
Then validate that the tool can model the job data and workflow steps the operation uses, including work-order context and location-driven assignment signals.
Finally, confirm admin governance controls for role permissions and auditability expectations that match the operating team.
Define the job state model that must be consistent from dispatch to field
List the exact job states needed for dispatch control, such as assigned, en route, arrived, in progress, and completed, then compare tools that explicitly propagate real-time status. Fyxyr Dispatch is built around real-time job status tracking for operational alignment, and Motive Field Services emphasizes technician job status updates from mobile that trigger dispatch visibility.
Select the routing engine type that matches daily planning reality
If daily execution depends on multi-stop sequencing, Route4Me Dispatch focuses on route optimization that recalculates efficient stop order. If ongoing execution requires route-aware assignments tied to customer or work-order context, WorkWave Dispatch and Verizon Connect Dispatch tie routing and scheduling to field execution status.
Choose the location or telematics backbone that drives exceptions
For teams that reassign based on live movement, Verizon Connect Dispatch and Samsara Dispatch connect dispatch visibility to real-time vehicle locations and driver workflows. For fleets that already run telemetry-heavy operations, Geotab Dispatch uses telematics-connected operational history, and Dynafleet Dispatch uses telematics-driven job tracking to update driver and vehicle status.
Assess automation setup complexity against staffing and governance needs
If workflow rules and setup time must be minimized, Fyxyr Dispatch targets operational execution and clearer job status tracking rather than deep forecasting and advanced planning. If automation must connect customer, work-order, scheduling, and field execution, WorkWave Dispatch can reduce manual coordination but also increases setup and rule complexity.
Validate extensibility through integration approach and legacy workflow fit
Fyxyr Dispatch can require custom work to integrate with legacy dispatch stacks, so integration planning must include workflow mapping and data synchronization scope. Nexar Dispatch focuses on AI-enabled dashcam evidence in incident workflows, so evidence event routing and structured assignment must fit the existing operations schema.
Confirm admin controls for role permissions and operational consistency
Samsara Dispatch highlights meaningful configuration effort for role permissions and workflow steps, which can matter in organizations with multiple dispatch roles. Geotab Dispatch calls out the need for workflow tuning and data quality from onboard devices and drivers, which directly affects governance expectations for consistent job status tracking.
Dispatch tool fit by operational model: field status, telematics backbone, routing pattern, and evidence handling
Different dispatch tools match different operational assumptions about data, routing, and incident handling.
The best fit usually comes from matching the dispatch lifecycle to a tool's job state propagation and automation depth.
Teams should align tool choice with how work orders, vehicles, and field execution status must stay synchronized.
Field service teams that need streamlined dispatch execution and live job visibility
Fyxyr Dispatch is designed around dispatch workflow execution with real-time job status tracking, which reduces missed updates during active work. Motive Field Services is a strong option when technician mobile status updates must immediately trigger dispatch visibility.
Service businesses that manage customer and work-order context through dispatch-to-field workflows
WorkWave Dispatch links scheduling and technician assignment to work-order context and field execution status, which reduces re-entry of job details. It fits operations that accept more complex workflow and rules setup to connect dispatch with broader customer workflows.
Field service and delivery teams that dispatch based on live location and continuous execution visibility
Verizon Connect Dispatch ties job visibility to real-time vehicle tracking so dispatch decisions follow movement during active operations. Samsara Dispatch similarly integrates real-time vehicle location and driver task workflow to drive fast job reassignments.
Logistics and fleet operations that already rely on telematics-connected history and exception visibility
Geotab Dispatch pairs dispatch workflows with a vehicle data backbone so dispatch can reflect asset telemetry and activity history. Dynafleet Dispatch also uses telematics-driven job tracking to keep driver and vehicle status aligned during dispatch.
Agencies that must route incident evidence into dispatch workflows for accountability
Nexar Dispatch centers dispatch workflows on AI-enabled dashcam evidence tied to structured incident routing. This fit is strongest when incident visuals must reach the right responder group with event history for review.
Common selection pitfalls that break dispatch execution after deployment
Misalignment between dispatch process assumptions and the tool's workflow model leads to configuration churn and inconsistent job states.
Several gaps repeat across tools, especially around complex multi-department planning, setup effort, and deep operational reporting expectations.
These pitfalls can be avoided by checking integration depth and governance readiness before committing to implementation.
Buying for advanced planning when the workflow focus is execution and live job status
Fyxyr Dispatch emphasizes day-to-day operational execution and real-time status updates, so teams expecting deep forecasting and multi-department planning may see gaps. Route4Me Dispatch focuses on route optimization and stop sequencing, so it may not satisfy advanced planning and forecasting needs by itself.
Underestimating setup effort for workflow rules, role permissions, and workflow tuning
WorkWave Dispatch can require complex setup of workflows and rules, which can slow time-to-operation for small teams. Samsara Dispatch highlights configuration effort for role permissions and workflow steps, and Geotab Dispatch points to workflow setup and tuning that depends on data quality.
Ignoring telematics data quality and device-driven event integrity
Geotab Dispatch usability depends on onboard device and driver data quality, so weak telemetry will produce weaker dispatch outcomes. Azuga Fleet and Motive Field Services also rely on live driver status and event signals, so missing connectivity or inconsistent statuses can degrade exception handling.
Overlooking integration fit with legacy dispatch stacks and surrounding platform components
Fyxyr Dispatch may require custom work to integrate into legacy dispatch stacks that assume different workflow schemas. Verizon Connect Dispatch customization depends on surrounding Verizon Connect components, and WorkWave Dispatch depends on configuration across WorkWave tools.
Choosing a routing pattern that mismatches daily operational constraints
Route4Me Dispatch works best when multi-stop route optimization is central to daily execution, so it can underperform where routing is secondary to job state governance. Verizon Connect Dispatch and WorkWave Dispatch are route-aware for execution, but complex multi-queue planning and advanced reporting may require additional tooling or extra configuration.
How We Selected and Ranked These Tools
We evaluated Fyxyr Dispatch, WorkWave Dispatch, Verizon Connect Dispatch, Geotab Dispatch, Azuga Fleet, Motive Field Services, Samsara Dispatch, Nexar Dispatch, Dynafleet Dispatch, and Route4Me Dispatch using editorial criteria based on features, ease of use, and value. Features carried the most weight at 40% because dispatch operations live or die on job workflow, routing output usefulness, and how real-time status and telemetry drive assignments. Ease of use and value each accounted for 30% because dispatch teams must configure workflows and operate the system with consistent throughput under daily pressure.
Fyxyr Dispatch set the pace because its workflow centers on real-time job status tracking that keeps dispatchers and crews aligned, which lifted both feature strength and operational execution fit in the scoring factors that favor dispatch execution over back-office analytics.
Frequently Asked Questions About Computer Aided Dispatch Software
How do Fyxyr Dispatch and WorkWave Dispatch differ in dispatch workflow design?
Which tools offer dispatch visibility tied to live vehicle location and telematics?
What options exist for automating dispatch updates from field devices?
Which CAD tools fit teams that dispatch based on continuously changing fleet signals?
How does Samsara Dispatch handle on-road incidents compared with Nexar Dispatch?
When route planning quality matters, how do Route4Me Dispatch and WorkWave Dispatch compare?
What integration patterns and APIs are commonly used for CAD systems with dispatch and fleet operations data?
How do these systems support admin controls for users and dispatch operations staff?
What data migration challenges appear when switching to a new dispatch system?
Which platform is more extensible for teams that need custom dispatch logic and configuration?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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