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SecurityTop 10 Best Cctv Control Room Software of 2026
Top 10 Cctv Control Room Software ranked for monitoring. Compare Genetec, Milestone, and Avigilon, focusing on features and tradeoffs for teams.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Genetec Security Center
Unified event correlation across Video, ALPR, and access control in one operator workflow
Built for centralized control rooms needing correlated video and security events across sites.
Milestone XProtect
Editor pickCentralized management of distributed XProtect recording and monitoring systems
Built for security operations teams running multi-site CCTV with centralized governance.
Avigilon Control Center
Editor pickEvidence search with event timeline correlation across recorded footage
Built for control rooms standardizing on Avigilon hardware for evidence-focused operations.
Related reading
Comparison Table
This comparison table evaluates CCTV control room software by integration depth, focusing on how each platform models devices, events, and video streams in a consistent data model and schema. It also compares automation and API surface for provisioning, policy rollout, and integration workflows, plus admin and governance controls such as RBAC and audit log coverage. The goal is to expose configuration mechanics, extensibility options, and operational tradeoffs that affect control room throughput and change management.
Genetec Security Center
enterprise VMSUnified VMS, access control, and video analytics for dispatch and operator-centric control-room workflows.
Unified event correlation across Video, ALPR, and access control in one operator workflow
Genetec Security Center stands out by unifying video, access control, and license plate recognition into one operator interface for control-room workflows. It supports role-based monitoring, map-based navigation, and event-driven investigation across multiple systems and sites.
Strong search and correlation features help operators pivot from alarms to relevant camera views and device context. The platform also enables advanced integrations for VMS deployments with enterprise security processes.
- +Correlates video, ALPR, and access events into actionable operator workflows
- +Map-centric monitoring speeds camera selection during incidents
- +Powerful search supports investigation across time, events, and devices
- +Scalable architecture fits multi-site command centers
- +Role-based views reduce clutter and enforce operational boundaries
- –Complex system setup can slow rollout for control-room teams
- –Advanced configuration requires skilled administrators and disciplined governance
- –UI speed can degrade when large camera fleets load simultaneously
Control room supervisors
Coordinate multi-site incident response quickly
Faster incident handoffs
Security operations analysts
Investigate access and license events together
Reduced investigation time
Show 2 more scenarios
Loss prevention teams
Monitor hotspots with event-driven camera routing
Earlier detection of incidents
Teams pivot from alarms to relevant views using maps and search results for quick hotspot monitoring.
VMS administrators
Manage federated video and access devices
Lower operational overhead
Administrators integrate systems and sites so operators can navigate devices and respond to events consistently.
Best for: Centralized control rooms needing correlated video and security events across sites
More related reading
Milestone XProtect
enterprise VMSCentralized VMS for multi-site CCTV management with operator consoles, alerting, and integrations.
Centralized management of distributed XProtect recording and monitoring systems
Milestone XProtect stands out for large-scale CCTV management with integrated VMS functionality and flexible server and client deployment. It supports multi-site monitoring, role-based access, and event-driven workflows across compatible camera and encoder setups.
The system covers core control-room needs such as live viewing, recording, playback, alarms, and operator task management with centralized configuration. Strong integration depth supports enterprise security operations and smoother expansion across fleets of cameras and sites.
- +Enterprise-grade VMS features for live, recording, playback, and alarm workflows
- +Centralized management supports multi-site deployments with consistent operator experience
- +Strong integration options for third-party systems and layered access control
- +Scales effectively across large camera counts with dedicated management components
- –Configuration and system design complexity is higher than typical small deployments
- –Operator workflows can feel intricate without role-specific UI tuning
- –Hardware and licensing planning requires more upfront engineering effort
Security operations center supervisors
Run multi-site live view and alarm workflows
Faster incident response and resolution
Milestone system integrators
Deploy scalable VMS client-server across sites
Lower rollout and maintenance effort
Show 2 more scenarios
Warehouse and logistics security teams
Monitor gates, yards, and access points
Reduced loss and policy violations
Teams correlate camera events with alarms to manage unauthorized access and safety-critical occurrences.
Municipal control room operators
Coordinate CCTV for city-wide coverage
Improved evidence readiness
Operators manage recordings and playback for investigations across multiple public-sector locations.
Best for: Security operations teams running multi-site CCTV with centralized governance
Avigilon Control Center
enterprise VMSControl-room VMS with surveillance recording, video wall support, and alarm-driven workflows.
Evidence search with event timeline correlation across recorded footage
Avigilon Control Center is distinct for its tight integration with Avigilon camera lines and device management workflows. Core capabilities include live viewing, recording control, advanced search, and event-driven workflows built around how evidence is stored.
The platform supports multi-site scaling with centralized management, plus role-based access for control room operations. Detection and analytics are available through Avigilon-compatible integrations that help operators move from monitoring to investigation quickly.
- +Strong evidence search with fast timeline and event-oriented navigation
- +Good multi-camera live viewing with responsive layouts for control rooms
- +Role-based access supports operator separation for monitoring and playback
- +Device management workflows fit Avigilon camera deployments
- –Best results depend on Avigilon camera and analytics ecosystem
- –Initial system setup and tuning can take time for control-room standards
- –User interface depth can slow adoption for new operators
Security control room operators
Monitor multiple sites and manage recording
Faster incident response
Investigators and forensic analysts
Search evidence using event timelines
Quicker evidence retrieval
Show 2 more scenarios
Network and systems administrators
Standardize device workflows across sites
Reduced configuration drift
Administrators use centralized management to maintain camera configurations and access policies for operations.
Regional security managers
Coordinate role-based access for staff
Controlled operational access
Managers apply role-based permissions to control viewing, playback, and administrative actions.
Best for: Control rooms standardizing on Avigilon hardware for evidence-focused operations
More related reading
Hanwha Vision Wisenet WAVE
VMS platformVideo management software for live monitoring, recording, and multi-camera alarm operations in control rooms.
Alarm event list with rapid jump-back to relevant live views
Hanwha Vision Wisenet WAVE stands out as a CCTV control room client centered on Hanwha Vision Wisenet systems and video device management. It supports multi-monitor live viewing with layout handling, alarm event viewing, and operator workflows for incident response.
The platform also emphasizes configuration and control tasks from the control room, including recording management and event-driven navigation. Control room operations benefit from tight integration with Wisenet VMS-style capabilities, but broader cross-vendor compatibility is not its primary strength.
- +Strong Hanwha-centric integration for device control and event handling
- +Multi-screen live monitoring with practical operator layouts
- +Alarm-driven incident browsing supports faster response workflows
- +Control room workflows align with typical CCTV operations
- –Best results depend on Hanwha-compatible cameras and ecosystem
- –Complex deployments can require careful configuration tuning
- –Advanced workflows may feel less flexible than cross-platform VMS suites
- –Migration from non-Hanwha video systems can be operationally involved
Best for: Hanwha-focused control rooms needing fast alarm-based live monitoring
Dahua DSS Pro
VMS platformVideo management software for centralized CCTV monitoring, recording, and event-driven operator operations.
Event linkage from Dahua devices to operator monitoring workflows in PSS Pro
Dahua PSS Pro stands out for centralized CCTV control built around Dahua hardware ecosystem workflows. It provides live viewing and playback management across multiple channels, with operator-focused layouts for incident monitoring.
Control room features include event handling from connected Dahua devices and streamlined navigation for fast camera switching. The solution is strongest when used as the primary interface for Dahua NVR and related surveillance components rather than as a generic CCTV app.
- +Centralized live view and multi-channel playback for control room operators
- +Fast camera switching via configurable monitoring layouts
- +Event-driven workflows tied to Dahua surveillance devices
- +Strong integration with Dahua NVRs and related ecosystem components
- –Best results rely on consistent Dahua device compatibility and configuration
- –Complex setups can slow deployment for large multi-site installations
- –Advanced workflows require training to avoid operator errors
- –UI responsiveness depends on system hardware and channel load
Best for: Security control rooms standardizing on Dahua CCTV hardware
Dahua PSS Pro
VMS clientControl-room oriented surveillance management with live view, recording, and multi-monitor workflows.
Event linkage from Dahua devices to operator monitoring workflows in PSS Pro
Dahua PSS Pro stands out for centralized CCTV control built around Dahua hardware ecosystem workflows. It provides live viewing and playback management across multiple channels, with operator-focused layouts for incident monitoring.
Control room features include event handling from connected Dahua devices and streamlined navigation for fast camera switching. The solution is strongest when used as the primary interface for Dahua NVR and related surveillance components rather than as a generic CCTV app.
- +Centralized live view and multi-channel playback for control room operators
- +Fast camera switching via configurable monitoring layouts
- +Event-driven workflows tied to Dahua surveillance devices
- +Strong integration with Dahua NVRs and related ecosystem components
- –Best results rely on consistent Dahua device compatibility and configuration
- –Complex setups can slow deployment for large multi-site installations
- –Advanced workflows require training to avoid operator errors
- –UI responsiveness depends on system hardware and channel load
Best for: Security control rooms standardizing on Dahua CCTV hardware
More related reading
Network Optix Nx Witness
scalable VMSScalable VMS for multi-site control rooms with live monitoring, recording, and event handling.
Network Optix Smart Search with event and time-based video retrieval across recorders
Network Optix Nx Witness stands out for centralized CCTV monitoring with tight system integration across multiple camera sources. It provides a control-room workflow with live video wall layouts, event-driven views, and user permissions for operational teams.
The platform also supports video search across connected recorders, plus alarms and notifications tied to device events. Nx Witness focuses on scaling monitoring and incident response rather than offering deep NVR-only device management.
- +Event-based monitoring with actionable alerts tied to connected devices
- +Flexible video wall layouts for multi-camera control-room workflows
- +Cross-device video search with timeline navigation for investigations
- +Role-based access controls for separating operator duties
- –Setup complexity rises with large sites and multiple recorder integrations
- –Advanced configuration options can slow new operator onboarding
- –Resource usage can spike during high-resolution wall and search workloads
Best for: Control rooms needing centralized live viewing and fast incident investigation
OpenEye Ocularis
VMS platformVideo management platform for control rooms with multi-camera monitoring and alerting workflows.
Integrated alarm and event management tied to recorder data and operator workflows
OpenEye Ocularis stands out with its unified video management approach for multi-site camera deployments. It provides operator-focused live viewing, recorder integration, and flexible alarm handling aimed at CCTV control room workflows.
The software supports role-based access and scalable management features that fit steady growth in camera counts and sites. Practical deployment details and integration boundaries can limit flexibility for teams expecting fully customizable control room automation.
- +Strong multi-site camera management with centralized control room operations
- +Role-based access supports disciplined operator workflows and restricted viewing
- +Alarm and event handling supports faster response during incidents
- +Flexible recorder integration supports existing CCTV infrastructure
- –Control room workflow configuration can feel complex for smaller teams
- –Advanced customization beyond standard layouts requires deeper system knowledge
- –Client setup and permission tuning add overhead for frequent operator changes
Best for: Control rooms needing multi-site video management with structured incident workflows
More related reading
Luxriot VMS
all-in-one VMSVideo management software for live monitoring, operator workflows, and alarm-centric control-room use.
Event and alarm management for control room incident response and operator workflow
Luxriot VMS stands out for its role as a full CCTV VMS built around operator-centric monitoring and event workflows. It supports multi-site, multi-camera layouts with centralized control room views and alarm handling for incident response.
The platform focuses on video management tasks such as live monitoring, search and playback, and integration with security devices and systems. Control room operators get a workflow-driven experience designed for managing alerts and investigations across surveillance fleets.
- +Centralized control room views with strong incident-oriented monitoring workflows
- +Flexible camera search and playback for investigation across recorded events
- +Multi-system integration support for alarms and third-party security components
- +Scales to handle multiple cameras and sites for professional deployments
- –Configuration and workflow tuning require disciplined setup and operator training
- –Complex deployments can feel heavy for smaller control rooms
- –Daily operations rely on proper event configuration to stay usable
Best for: Security operations teams needing scalable VMS monitoring and alarm-driven workflows
Nice Cxone Video
security operations videoUnified video and incident workflows with case-oriented event handling, operator controls, and integration interfaces for security operations environments.
Workflow-driven incident handling that binds operator actions to camera events and state changes
Nice Cxone Video is positioned for CCTV control-room workflows that need event-driven monitoring, operator guidance, and centralized handling of video sources. The system centers on a structured data model for cameras, operators, and incident states, with configuration that controls what operators can view and do.
Automation is handled through workflow configuration and integration hooks rather than only manual console actions. Integration depth depends on the available API and extensibility points for linking video events, system alarms, and external case management into one operating picture.
- +Event-oriented monitoring tied to camera and incident state configuration
- +Role-based access control controls operator viewing and action permissions
- +Admin configuration supports scalable camera and site provisioning workflows
- +Integration hooks connect external alarms and incident actions to video context
- –Automation coverage relies on workflow configuration rather than deep programmable logic
- –API and extensibility surface documentation may require verification for custom integrations
- –Data model mapping for third-party device metadata can add integration effort
- –Throughput under high event bursts depends on deployment sizing and tuning
Best for: Fits when mid-size control rooms need governed video workflows with integration and automation.
Conclusion
After evaluating 10 security, Genetec Security Center stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Cctv Control Room Software
This guide covers CCTV control-room software capabilities across Genetec Security Center, Milestone XProtect, Avigilon Control Center, Hanwha Vision Wisenet WAVE, Dahua DSS Pro, Dahua PSS Pro, Network Optix Nx Witness, OpenEye Ocularis, Luxriot VMS, and Nice Cxone Video.
The comparison focuses on integration depth, the underlying data model, automation and API surface, and admin and governance controls that affect incident workflows and multi-site rollout. The guide then maps these criteria to concrete scenarios where teams monitor, investigate, and respond from an operator console.
CCTV control-room software for operator workflows across live video, events, and investigations
CCTV control-room software centralizes live viewing, recording playback, and alarm or incident workflows so operators can move from events to the exact camera context they need. It also correlates device signals into a usable investigation path, which is the core operational difference between a pure video viewer and a control-room workflow console.
Genetec Security Center shows this pattern by correlating video, ALPR, and access control into one operator workflow for incident investigation. Milestone XProtect demonstrates the multi-site control-room pattern through centralized management of distributed recording and monitoring systems with role-based access for operator consoles.
Evaluation criteria that map to control-room operations: integration, data, automation, governance
Integration depth affects whether alarms and device events resolve into the same operator workflow as video and playback. Genetec Security Center and Milestone XProtect win in different ways because both connect distributed surveillance systems into operator-centric workflows rather than isolated screens.
Data model clarity and automation surface determine whether case state and event context stay consistent across operator roles, sites, and device types. Nice Cxone Video focuses on a structured incident and camera state model with workflow-driven incident handling, while Network Optix Nx Witness centers investigation on smart search across connected recorders.
Cross-domain event correlation tied to operator workflows
Event correlation should connect security signals to the operator’s next action without manual hunting across systems. Genetec Security Center ties video, ALPR, and access events into one operator workflow, while Hanwha Vision Wisenet WAVE centers alarm event lists with rapid jump-back to relevant live views.
Evidence and timeline search across recorded footage
Investigation depends on how quickly operators can pivot from an incident event to the exact recorded evidence window. Avigilon Control Center emphasizes evidence search with event timeline correlation, while Network Optix Nx Witness delivers Network Optix Smart Search with event and time-based retrieval across recorders.
Admin and governance controls using role-based monitoring and access boundaries
Control-room governance needs role-based views that reduce clutter and enforce operational boundaries. Genetec Security Center uses role-based monitoring to reduce clutter across incidents, while Milestone XProtect supports role-based access for multi-site operator separation.
Data model and incident state mapping for consistent workflow execution
A controlled data model prevents incident states and device metadata from drifting across operators and integrations. Nice Cxone Video centers a structured data model for cameras, operators, and incident states, while OpenEye Ocularis ties alarm and event management to recorder data and operator workflows.
Automation and integration hooks backed by an API and extensibility path
Automation should connect external systems like case management to video context and operator actions. Nice Cxone Video emphasizes integration hooks for external alarms and incident actions, while Genetec Security Center and Milestone XProtect are positioned for advanced integrations with enterprise security processes and layered access control.
Operational throughput behavior under high event bursts and large camera fleets
Control-room software must keep UI responsiveness during peak incident load and large camera fleet usage. Genetec Security Center notes UI speed can degrade when large camera fleets load simultaneously, and Network Optix Nx Witness reports resource usage can spike during high-resolution video wall and search workloads.
Decision framework for selecting CCTV control-room software for incident execution
The fastest way to choose the right tool is to start from incident workflow sequencing, not from camera onboarding. Tools like Genetec Security Center and Milestone XProtect align video, recording, and alarms into centralized operator execution, while Avigilon Control Center and Hanwha Vision Wisenet WAVE emphasize evidence and alarm navigation patterns.
The second step is to validate how the system’s data model and automation surface propagate context across roles and sites. Nice Cxone Video’s workflow-driven incident handling and Network Optix Nx Witness smart search give two concrete examples of different ways context can be maintained during investigations.
Map incident workflows to correlation targets before checking device support
Write down the sequence operators follow when an alarm triggers. Genetec Security Center fits when video, ALPR, and access events must resolve into a single operator workflow, while Hanwha Vision Wisenet WAVE fits when an alarm list must drive rapid jump-back to the exact live views.
Select the investigation model: evidence timeline search or event-driven navigation
Choose an investigation path that matches the evidence style the organization uses. Avigilon Control Center focuses on evidence search with event timeline correlation across recorded footage, while Network Optix Nx Witness centers Smart Search that retrieves video using event and time-based retrieval across recorders.
Validate governance controls that prevent operator overreach
Confirm that operator permissions restrict viewing and actions using role-based monitoring and access boundaries. Genetec Security Center uses role-based views to reduce clutter and enforce operational boundaries, and Milestone XProtect supports role-based access for multi-site operator separation.
Stress-test automation and integration hooks against real case workflows
Define which external systems must receive incident context and which operator actions must update external state. Nice Cxone Video binds operator actions to camera events and incident state changes through workflow configuration and integration hooks, and Genetec Security Center targets enterprise security processes for event-driven investigation across systems and sites.
Plan for rollout complexity and operator UI behavior at fleet scale
Evaluate admin effort and UI responsiveness when the environment grows in camera count and event density. Genetec Security Center can require skilled administrators for advanced configuration and may show UI speed degradation when large camera fleets load simultaneously, while Network Optix Nx Witness can spike resource usage during high-resolution wall and search workloads.
Which organizations should prioritize control-room correlation, evidence search, or governed incident workflows
Different control-room environments need different workflow mechanics. Genetec Security Center and Milestone XProtect target multi-site governance and correlated workflows for security operations, while Avigilon Control Center and Hanwha Vision Wisenet WAVE focus on evidence and alarm navigation patterns tied to their ecosystems.
Other tools fit when the data model and incident state management must drive automation. Nice Cxone Video and OpenEye Ocularis emphasize structured alarm and incident workflows tied to recorder data and operator actions.
Centralized security operations needing correlated video, ALPR, and access events across sites
Genetec Security Center is built for unified event correlation across Video, ALPR, and access control in one operator workflow, which reduces operator context switching during incidents.
Multi-site CCTV teams that need centralized management for distributed recording and monitoring
Milestone XProtect fits teams running multiple XProtect systems because centralized management supports consistent operator experience and distributed recording and monitoring workflows with role-based access.
Control rooms standardizing on Avigilon hardware for evidence-first investigations
Avigilon Control Center is an evidence-focused choice because evidence search includes event timeline correlation across recorded footage, which matches operator workflows built around recorded proof.
Hanwha-centric control rooms that run alarm-driven incident browsing on operator consoles
Hanwha Vision Wisenet WAVE is tuned for alarm-driven workflows because it provides an alarm event list with rapid jump-back to relevant live views and multi-monitor live layouts.
Mid-size teams that need governed incident state tied to automated operator actions and case integrations
Nice Cxone Video fits when workflow configuration must bind operator actions to camera events and incident state changes, and when integration hooks must connect external alarms and incident actions to video context.
Common rollout and configuration pitfalls that break control-room workflows
Many selection failures come from underestimating governance work and configuration discipline. Genetec Security Center can slow rollout when advanced configuration requires skilled administrators and disciplined governance, and Milestone XProtect can demand more upfront engineering effort for system design complexity.
Operational issues also appear when teams assume cross-vendor compatibility will cover automation needs without planning. Dahua DSS Pro and Dahua PSS Pro work best when the control room standardizes on Dahua NVR and related components, and Hanwha Vision Wisenet WAVE performs best with Hanwha-compatible cameras and ecosystem dependencies.
Selecting by camera compatibility but ignoring how incidents correlate into operator actions
Genetec Security Center and Hanwha Vision Wisenet WAVE show two correlation-driven patterns, so the incident sequence must be validated before device procurement. If incident correlation is not part of the workflow design, Luxriot VMS and OpenEye Ocularis can require more workflow tuning for incident usefulness.
Assuming automation exists as programmable logic without checking the workflow model
Nice Cxone Video relies on workflow configuration and integration hooks rather than deep programmable logic, so required automation depth must be scoped in advance. Luxriot VMS also depends on disciplined event configuration so daily operations remain usable.
Under-scoping governance for role boundaries and operator UI complexity
Milestone XProtect supports role-based access, but operator workflows can feel intricate without role-specific UI tuning. Genetec Security Center can enforce operational boundaries with role-based views, but advanced configuration still requires disciplined governance to avoid rollout delays.
Planning large deployments without measuring UI and resource behavior under load
Genetec Security Center notes UI speed can degrade when large camera fleets load simultaneously. Network Optix Nx Witness reports resource usage can spike during high-resolution video wall and search workloads, so validation needs to include wall layouts and search patterns.
Migrating from a non-target ecosystem without accounting for setup and tuning effort
Hanwha Vision Wisenet WAVE and Avigilon Control Center deliver best results in their respective camera and analytics ecosystems, so migration planning must cover tuning and adoption. Dahua DSS Pro and Dahua PSS Pro work best as primary interfaces for Dahua NVR and related surveillance components, so partial ecosystem use can slow deployment.
How We Selected and Ranked These Tools
We evaluated Genetec Security Center, Milestone XProtect, Avigilon Control Center, Hanwha Vision Wisenet WAVE, Dahua DSS Pro, Dahua PSS Pro, Network Optix Nx Witness, OpenEye Ocularis, Luxriot VMS, and Nice Cxone Video using feature coverage, ease of use, and value as the scoring pillars, with features carrying the most weight at 40% while ease of use and value each account for 30%. We then produced an overall rating as a weighted average that reflects how well a control-room tool supports incident workflows from live monitoring through investigation.
Genetec Security Center stood apart because it unifies event correlation across Video, ALPR, and access control into one operator workflow, which directly improved the feature coverage for correlated incident execution and made governance-oriented role-based monitoring feel more usable. That same correlation depth also aligns with value and ease of use outcomes by reducing operator context switching during investigations.
Frequently Asked Questions About Cctv Control Room Software
How do Genetec Security Center and Milestone XProtect differ in cross-system event correlation for control room workflows?
Which platform provides stronger evidence-focused search across recorded footage: Avigilon Control Center or OpenEye Ocularis?
What integration and API expectations should be set for Nice Cxone Video versus Network Optix Nx Witness?
How do SSO and RBAC controls typically work across Genetec Security Center, Milestone XProtect, and Luxriot VMS?
Which tool is more practical for incident response based on alarm event lists and jump-back to live views: Hanwha Wisenet WAVE or Dahua PSS Pro?
What data migration approach matters when moving a live control room from one VMS to another, especially for event history and device identity?
How do admin controls and configuration management differ between Network Optix Nx Witness and Genetec Security Center for multi-site operations?
Which platform is better suited to high-throughput operator consoles running large video walls: Milestone XProtect or Luxriot VMS?
What extensibility mechanism matters most when binding external case management to camera events in Nice Cxone Video and Genetec Security Center?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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