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Communication MediaTop 10 Best Business Text Software of 2026
Top 10 Business Text Software ranking with a Slack, Teams, and Chat comparison to find the best fit for faster business messaging.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Slack
Workflow Builder for no-code multi-step approvals and request routing
Built for teams needing searchable chat, integrations, and lightweight workflow automation.
Microsoft Teams
Teams meeting live captions and transcript capture for searchable meeting records
Built for organizations standardizing collaboration with Microsoft 365 workflows across teams.
Google Chat
Chat apps with interactive bot cards for tasks inside rooms
Built for teams standardizing on Google Workspace for chat, collaboration, and bot actions.
Related reading
Comparison Table
This comparison table reviews Business Text Software tools used for team messaging, including Slack, Microsoft Teams, Google Chat, Discord, and Zoom Team Chat. Each row summarizes key capabilities such as chat and channel management, integrations with business systems, file sharing, meeting features, and admin controls, so teams can map tools to workflow needs. Readers can use the side-by-side format to compare collaboration depth and operational fit across popular messaging platforms.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Slack Slack provides team messaging with channels, threaded conversations, file sharing, and searchable history for business communication. | team messaging | 8.7/10 | 9.0/10 | 9.1/10 | 7.9/10 |
| 2 | Microsoft Teams Microsoft Teams delivers chat-based collaboration with persistent conversations, searchable messages, and organization-wide communication tools. | enterprise chat | 8.6/10 | 9.0/10 | 8.3/10 | 8.4/10 |
| 3 | Google Chat Google Chat supports in-workspace text conversations with rooms, direct messages, and message discovery across business accounts. | workspace chat | 8.2/10 | 8.2/10 | 8.7/10 | 7.6/10 |
| 4 | Discord Discord offers server-based text communication with channels, real-time chat, and role-based access for business communities. | community chat | 8.0/10 | 8.6/10 | 8.4/10 | 6.8/10 |
| 5 | Zoom Team Chat Zoom Team Chat provides team messaging with channels and direct messages designed to complement Zoom meetings for business workflows. | meeting companion chat | 8.1/10 | 8.2/10 | 8.5/10 | 7.5/10 |
| 6 | RingCentral MVP RingCentral MVP combines business messaging and collaboration features with unified communications for customer and internal text communication. | unified communications | 8.1/10 | 8.5/10 | 7.6/10 | 7.9/10 |
| 7 | Twilio Twilio supplies programmable text messaging APIs for building business SMS and chat communications into applications. | API messaging | 8.0/10 | 8.6/10 | 7.2/10 | 8.1/10 |
| 8 | MessageBird MessageBird provides communication APIs and messaging services for sending and managing SMS and business text notifications. | messaging API | 8.0/10 | 8.4/10 | 7.8/10 | 7.6/10 |
| 9 | Vonage Vonage offers business messaging APIs that enable SMS and conversational text experiences in customer communication systems. | programmable messaging | 8.0/10 | 8.6/10 | 7.4/10 | 7.8/10 |
| 10 | Telegram Telegram enables text-based communication using private chats, groups, and channels with business-oriented messaging capabilities. | messaging platform | 7.8/10 | 8.4/10 | 7.8/10 | 7.1/10 |
Slack provides team messaging with channels, threaded conversations, file sharing, and searchable history for business communication.
Microsoft Teams delivers chat-based collaboration with persistent conversations, searchable messages, and organization-wide communication tools.
Google Chat supports in-workspace text conversations with rooms, direct messages, and message discovery across business accounts.
Discord offers server-based text communication with channels, real-time chat, and role-based access for business communities.
Zoom Team Chat provides team messaging with channels and direct messages designed to complement Zoom meetings for business workflows.
RingCentral MVP combines business messaging and collaboration features with unified communications for customer and internal text communication.
Twilio supplies programmable text messaging APIs for building business SMS and chat communications into applications.
MessageBird provides communication APIs and messaging services for sending and managing SMS and business text notifications.
Vonage offers business messaging APIs that enable SMS and conversational text experiences in customer communication systems.
Telegram enables text-based communication using private chats, groups, and channels with business-oriented messaging capabilities.
Slack
team messagingSlack provides team messaging with channels, threaded conversations, file sharing, and searchable history for business communication.
Workflow Builder for no-code multi-step approvals and request routing
Slack stands out with a channel-based messaging model that combines persistent conversations with team-wide visibility. It supports threaded replies, searchable message history, and cross-app workflows via Slack Connect and third-party integrations. Slack also provides workflows using Workflow Builder, plus administration controls for users, data retention, and security. Core capabilities center on collaboration through chat, knowledge capture through search, and operational coordination through integrations and automation.
Pros
- Threaded conversations keep long discussions readable.
- Robust search finds people, messages, and files quickly.
- Workflow Builder automates approvals and routine requests.
- Deep integrations connect chat to tools like Jira and Google Drive.
- Slack Connect enables secure external collaboration in shared channels.
Cons
- Notification management can become complex in active organizations.
- Automation and governance require setup to stay consistent.
- Message volume can make key updates harder to surface.
Best For
Teams needing searchable chat, integrations, and lightweight workflow automation
More related reading
Microsoft Teams
enterprise chatMicrosoft Teams delivers chat-based collaboration with persistent conversations, searchable messages, and organization-wide communication tools.
Teams meeting live captions and transcript capture for searchable meeting records
Microsoft Teams stands out by combining chat, meetings, and team file collaboration inside one Microsoft 365 workspace. It supports persistent channels, threaded conversations, and search across messages plus attached documents. Meeting features include live captions, screen sharing, recording, and integration with Outlook scheduling for fast coordination. Business automation and extensibility come through Teams apps, workflow connectors, and deep integration with Microsoft tools.
Pros
- Persistent channels with threaded replies keep discussions structured
- Robust meetings with recording, live captions, and screen sharing
- Native Microsoft 365 integration improves file sharing and co-authoring
- Strong search across chats, files, and meeting content
- Extensible Teams apps and connectors for business workflows
Cons
- Information sprawl across chats, channels, and meetings can slow retrieval
- Advanced governance and compliance setup can be complex
- External collaboration management can require careful permissions design
- Resource usage rises during large meetings and simultaneous recordings
Best For
Organizations standardizing collaboration with Microsoft 365 workflows across teams
Google Chat
workspace chatGoogle Chat supports in-workspace text conversations with rooms, direct messages, and message discovery across business accounts.
Chat apps with interactive bot cards for tasks inside rooms
Google Chat stands out for deep integration with Google Workspace so messages, files, and bots connect directly to Drive, Calendar, and Gmail workflows. It supports threaded conversations, rooms and direct messages, and file sharing with search that spans chats and shared content. App support enables Chat apps, including automation and external workflow connectors, while admin controls govern access and organizational retention settings. The experience emphasizes team communication plus structured collaboration through room-based discussions and bot-enabled actions.
Pros
- Threaded rooms keep team discussions organized and easy to navigate
- Workspace-native search surfaces messages and shared Drive content quickly
- Chat apps and bots automate actions inside conversations
Cons
- Advanced workflow needs rely on custom Chat apps or third-party integrations
- Message and room management lacks the depth of standalone enterprise chat suites
- Compliance and retention behaviors depend heavily on Workspace admin setup
Best For
Teams standardizing on Google Workspace for chat, collaboration, and bot actions
More related reading
Discord
community chatDiscord offers server-based text communication with channels, real-time chat, and role-based access for business communities.
Server roles with granular channel permissions for organized team communication
Discord stands out for combining real-time chat, voice, and community-style channels in one workspace. Teams can organize discussions by servers, text channels, and categories, then add roles to control access. Direct messages, group DMs, threads, and message search support ongoing business conversations and troubleshooting. Integrations like webhooks and bots connect workflows such as announcements, notifications, and lightweight automation.
Pros
- Text, voice, and video channels in a single collaboration surface
- Server roles and channel permissions support structured team communication
- Threads and message search help keep long conversations navigable
- Webhooks and bots enable automated notifications and workflow hooks
Cons
- Search and information retrieval degrade in very high-volume channels
- Governance and compliance controls are limited compared with enterprise suites
- Notification management can become noisy without disciplined channel design
Best For
Teams needing persistent chat with voice and bot-driven alerts
Zoom Team Chat
meeting companion chatZoom Team Chat provides team messaging with channels and direct messages designed to complement Zoom meetings for business workflows.
Threaded conversations that preserve context inside channels
Zoom Team Chat centers on threaded conversations with message search and collaboration features for teams that already use Zoom meetings. It supports chat with direct and group messaging, channels for persistent discussion, and integrations that connect chat activity to work workflows. Moderation controls and admin settings help organizations manage participation and compliance-related access patterns. File sharing and links keep conversations action-oriented alongside meetings and calendars.
Pros
- Threaded chat structure keeps discussions readable and searchable
- Deep Zoom meeting and calendar alignment supports real teamwork continuity
- Channel-based organization supports ongoing topics and department workflows
- Strong admin controls support consistent governance across teams
- Quick file and link sharing keeps decisions anchored to context
Cons
- Advanced text-workflow automation depends more on integrations than built-in tools
- Enterprise rollout needs admin setup for optimal permissions and discovery
- Message retention and compliance features feel less granular than top competitors
Best For
Teams using Zoom meetings that want organized chat and channel collaboration
RingCentral MVP
unified communicationsRingCentral MVP combines business messaging and collaboration features with unified communications for customer and internal text communication.
Omnichannel call queues that coordinate inbound text conversations with agent assignment
RingCentral MVP distinguishes itself with unified business communications that combine voice calling, team messaging, and contact-center style routing under one ecosystem. It supports SMS and team messaging workflows alongside call control features like extensions and call queues, which helps text-based conversations stay linked to voice context. The platform also includes admin controls for user access and organizational structure that support consistent communication across departments.
Pros
- SMS and team messaging integrate with call routing and extensions
- Admin and user management tools support multi-department communication structures
- Contact-center style queues help manage high-volume text conversations
Cons
- Text workflows can feel complex compared with dedicated messaging platforms
- Setup across telephony and messaging features requires careful configuration
- Reporting for text-only performance is less direct than for voice
Best For
Teams needing SMS and messaging tied to call routing and support queues
More related reading
Twilio
API messagingTwilio supplies programmable text messaging APIs for building business SMS and chat communications into applications.
Programmable Messaging webhooks for inbound texts and delivery status events
Twilio stands out for its programmable communications APIs that connect SMS messaging with other channels through a unified developer platform. Core capabilities include sending and receiving SMS, building phone number workflows, and integrating messaging into applications via webhooks and programmable routing. Developers can manage delivery status, handle inbound messages, and orchestrate multi-step text interactions using REST APIs and event-driven callbacks. The platform fits teams that need custom messaging logic rather than a template-only text marketing experience.
Pros
- Programmable SMS APIs with inbound and outbound message handling
- Webhook-driven workflows for delivery events and inbound message processing
- Programmable routing supports complex number and message distribution rules
Cons
- Implementation requires developer work for workflow design and integration
- Less suited to template-first business texting without custom logic
- Operational complexity increases with multi-number, multi-region message flows
Best For
Developers building application-linked SMS alerts, onboarding, and two-way workflows
MessageBird
messaging APIMessageBird provides communication APIs and messaging services for sending and managing SMS and business text notifications.
Event-driven delivery status via webhooks for SMS and conversational messaging
MessageBird stands out with a unified communications API that supports SMS, voice, and WhatsApp-style messaging in one developer interface. It provides programmable workflows for routing, templates, and message delivery via channel-specific integrations. Strong monitoring and event callbacks support delivery visibility, retries, and downstream automation for business text use cases. The platform also supports messaging across regions, which helps scale customer notifications and authentication flows.
Pros
- Unified messaging APIs for SMS and conversational channels in one integration
- Delivery callbacks and event webhooks enable reliable status tracking
- Programmable routing and templates support consistent customer communications
- Global reach options support multi-region messaging programs
Cons
- More developer setup required than UI-first business text tools
- Channel-specific configuration complexity can slow implementation
- Advanced orchestration often depends on custom workflow logic
- Debugging delivery issues can require strong integration discipline
Best For
Businesses building API-driven SMS and conversational messaging workflows
More related reading
Vonage
programmable messagingVonage offers business messaging APIs that enable SMS and conversational text experiences in customer communication systems.
Vonage Messaging APIs for programmable SMS and event-driven customer notifications
Vonage stands out with a mature communications stack that blends business messaging with voice and contact-center capabilities. Its SMS and business text features support programmable messaging use cases like customer notifications and workflow alerts. Strong developer tooling and APIs target teams that need reliable delivery, routing, and integration with existing systems. Management features and reporting help monitor message activity across campaigns and channels.
Pros
- Programmable SMS and messaging APIs for automated customer communications
- Robust delivery and monitoring tooling for operational visibility
- Broad communication portfolio supports cohesive voice and text experiences
Cons
- Setup and workflow design require developer expertise
- Advanced routing and channel logic can feel complex for small teams
- Reporting depth is less intuitive than purpose-built messaging dashboards
Best For
Businesses integrating SMS into CRM and contact workflows with developer-led implementation
Telegram
messaging platformTelegram enables text-based communication using private chats, groups, and channels with business-oriented messaging capabilities.
Bot API for automating business messaging workflows inside chats
Telegram stands out with fast, reliable messaging and strong group collaboration for business communications. It supports large group chats, broadcast channels, and bots for automating text workflows and notifications. Admin tools like permissions and pinned messages help structure conversations, while optional secret chats add an extra privacy mode. It also integrates well with existing tools through APIs and bot platforms.
Pros
- Large groups and public or private channels for structured broadcasting
- Bots and APIs enable automated text workflows and event notifications
- Secret chats provide end to end encryption for direct conversations
- Strong cross device sync keeps message history consistent
- Admin permissions, pinned messages, and moderation tools support governance
Cons
- Enterprise governance lacks advanced audit trails for compliance workflows
- No built in CRM style features for contact and lead management
- Automation via bots requires development effort and careful maintenance
- Message search can be limited for large, fast moving group histories
Best For
Teams using message automation and channel broadcasts for business updates
How to Choose the Right Business Text Software
This buyer’s guide explains how to choose Business Text Software for team chat, cross-workflow messaging, and programmable SMS workflows. It covers collaboration-first tools like Slack and Microsoft Teams and developer-first messaging platforms like Twilio, Vonage, and MessageBird. It also compares server and channel models in Discord and Telegram and meeting-adjacent chat in Zoom Team Chat and call-queue SMS workflows in RingCentral MVP.
What Is Business Text Software?
Business Text Software is software that delivers text-based communication for business teams and customer messaging flows. It can support internal chat with persistent channels and search or it can power application-linked SMS and conversational messaging using APIs and webhooks. Slack and Microsoft Teams show the internal-chat side with threaded conversations and searchable message history. Twilio and Vonage show the programmable side where developers build inbound and outbound text workflows tied to delivery events and routing logic.
Key Features to Look For
The right feature set depends on whether text needs to stay searchable for teams or stay reliable and programmable for automated messaging systems.
Persistent channels with threaded conversations
Threaded conversations keep decisions readable in long threads. Slack and Zoom Team Chat emphasize threaded structure inside channel-based discussions. Microsoft Teams also combines threaded conversations with persistent channels to reduce conversational drift.
Searchable message history across chats and files
Fast retrieval matters when teams need to find prior decisions, people, and artifacts. Slack provides robust search for people, messages, and files. Google Chat emphasizes Workspace-native search that surfaces chat content and shared Drive items.
No-code workflow automation inside chat
Workflow automation turns text updates into structured approvals and requests. Slack’s Workflow Builder supports no-code multi-step approvals and request routing. Google Chat and Telegram support automation via chat apps and bots, but they rely more on bot-enabled interactions than native multi-step approval routing.
Meeting and collaboration context captured for later search
Teams that coordinate over meetings need searchable meeting records that connect to text threads. Microsoft Teams provides live captions and transcript capture so meeting content becomes searchable context. Teams also supports meeting features like screen sharing and recording to anchor follow-ups in one workspace.
Enterprise admin controls and governance for access and retention
Governance determines who can access conversations and how records are retained. Slack and Microsoft Teams both include administration controls for users and data retention. Telegram adds permissions and moderation tools with pinned messages, while compliance workflows can lack advanced audit trails compared with dedicated enterprise suites.
Programmable messaging APIs with event-driven delivery visibility
Developer-led text programs need APIs that expose delivery outcomes and support inbound message handling. Twilio and MessageBird provide programmable SMS and delivery callbacks via webhooks. Vonage also targets programmable SMS and event-driven customer notifications with monitoring and delivery tooling.
How to Choose the Right Business Text Software
Selection works best by matching the tool’s communication model and workflow style to the organization’s operational process.
Map the communication model to the work style
Choose channel-first threaded chat when the goal is ongoing internal visibility. Slack organizes work through channels with threaded replies and searchable history. Discord uses servers plus granular role-based channel permissions for structured community-style teams. Choose the model based on whether teams need server-style permissioning in Discord or persistent workspace channels in Slack and Microsoft Teams.
Decide where automation must live
Pick chat-native automation when teams need approvals and request routing inside conversations. Slack’s Workflow Builder supports no-code multi-step approvals and request routing. If automation must run inside chat rooms using bot interfaces, Google Chat supports Chat apps with interactive bot cards. Telegram and Discord also support bots and bots with webhooks, but those workflows require deliberate bot design.
Validate search and retrieval for text plus attachments
Confirm that the tool can retrieve the exact decision context that was discussed. Slack provides robust search across people, messages, and files. Microsoft Teams supports search across chats, attached documents, and meeting content through searchable transcripts. Google Chat emphasizes Workspace-native search across chat and shared Drive content.
Align meeting coordination and chat continuity requirements
Select meeting-adjacent chat when conversations depend on meeting outputs and scheduling. Microsoft Teams integrates meeting capabilities like live captions, recording, and transcript capture into the same collaboration workspace. Zoom Team Chat complements Zoom meetings with threaded chat and channel organization designed to preserve context after calls.
Choose between UI-first chat and API-first messaging systems
Use UI-first chat tools for internal communication and bot-driven in-chat actions. Slack, Microsoft Teams, Google Chat, Discord, and Zoom Team Chat focus on collaboration surfaces with admin controls and searchable history. Use API-first platforms like Twilio, MessageBird, and Vonage when building custom SMS and conversational messaging flows with programmable routing and delivery-status webhooks.
Who Needs Business Text Software?
Business Text Software fits teams that need structured internal communication or programmable messaging tied to operational workflows.
Teams needing searchable chat plus lightweight workflow automation
Slack fits teams that want channel-based messaging with threaded conversations, robust search, and Workflow Builder automation for approvals and routing. Zoom Team Chat also targets organized chat for teams already using Zoom meetings and calendars.
Organizations standardizing collaboration inside Microsoft 365 workflows
Microsoft Teams fits organizations that need persistent channels, threaded replies, and search across chats, files, and meeting content. Its live captions and transcript capture create searchable meeting records for follow-ups.
Teams standardizing on Google Workspace with chat bots and Drive-linked workflows
Google Chat fits teams that want Workspace-native search and tight integration between chat and Drive, Calendar, and Gmail workflows. It also supports chat apps and bots that take actions inside rooms.
Businesses building API-driven SMS and conversational messaging programs
Twilio, MessageBird, and Vonage fit teams that need programmable SMS or conversational messaging with webhooks, delivery status events, and custom routing logic. Twilio and MessageBird provide event-driven callbacks, while Vonage focuses on programmable SMS with mature delivery monitoring for customer notifications.
Common Mistakes to Avoid
Common buying failures come from mismatching workflow automation depth, governance expectations, and information retrieval needs to the tool’s actual capabilities.
Buying chat without verifying how well search works in the target information volume
Discord can degrade search and information retrieval in very high-volume channels, which can make troubleshooting slower. Slack emphasizes robust search for people, messages, and files, which supports faster retrieval in active teams.
Assuming automation is native when it actually depends on bots or integrations
Zoom Team Chat leans on integrations for advanced text-workflow automation rather than built-in multi-step approval routing. Google Chat automation often depends on Chat apps and bots for task actions inside rooms.
Underestimating governance setup complexity for compliance and retention
Microsoft Teams can require careful permissions design and complex governance and compliance setup for retrieval speed and external collaboration management. Slack also needs setup effort so automation and governance remain consistent across an organization.
Choosing an internal chat tool for customer messaging that requires programmable delivery events and routing
Slack and Microsoft Teams are collaboration-first tools and they do not replace developer messaging APIs for delivery status events. Twilio, MessageBird, and Vonage provide programmable SMS with webhook-driven delivery events, inbound handling, and routing rules.
How We Selected and Ranked These Tools
we evaluated every tool on three sub-dimensions. Features received a weight of 0.4. Ease of use received a weight of 0.3. Value received a weight of 0.3. The overall rating equals 0.40 × features plus 0.30 × ease of use plus 0.30 × value. Slack separated itself from lower-ranked tools by scoring strongly on features and ease of use through Workflow Builder for no-code multi-step approvals and request routing combined with robust threaded discussions and searchable message history.
Frequently Asked Questions About Business Text Software
Which business text software is best for teams that need searchable chat plus multi-step approvals?
Slack fits teams that rely on searchable conversations and no-code automation through Workflow Builder. Microsoft Teams also centralizes collaboration in Microsoft 365, but Slack’s channel-based approvals and threaded context stay lightweight for day-to-day text coordination.
What tool works best when chat must tie directly into Microsoft 365 meetings and scheduling?
Microsoft Teams fits organizations standardizing on Microsoft 365 because chat, files, and meetings live in one workspace with Outlook scheduling. It also adds live captions and transcript capture so text-based discussion and meeting records remain searchable alongside shared documents.
Which option is strongest for Google Workspace-first teams building chat-driven automation?
Google Chat fits teams already using Google Workspace because it connects messages and files into Drive and operational workflows tied to Calendar and Gmail. It supports rooms plus interactive Chat apps using bot cards for actions inside team discussions.
What business text software is a better fit for onboarding and two-way SMS workflows built into an application?
Twilio fits developers building application-linked SMS alerts and interactive two-way messaging. Its programmable messaging APIs and webhook-driven delivery status support event callbacks that power custom onboarding flows and inbound handling.
Which platform suits enterprises that need omnichannel routing between inbound text messages and agents?
RingCentral MVP fits support and sales teams that need SMS tied to call routing and queues. Omnichannel call queues coordinate inbound text conversations with agent assignment, keeping messaging context aligned with voice operations.
Which API platform supports SMS plus WhatsApp-style messaging with region scaling and event-driven monitoring?
MessageBird fits teams building API-driven SMS and conversational messaging workflows across channels. Its unified communications API includes delivery visibility via event callbacks, and it supports regional messaging needs for customer notifications and authentication flows.
Which tool is better for CRM-integrated SMS workflow alerts with developer-led implementation?
Vonage fits businesses integrating SMS into CRM and contact center workflows where reliable routing and reporting matter. Vonage Messaging APIs support programmable notifications and event-driven delivery signals that connect messaging activity to downstream systems.
What platform is strongest for large group broadcasts and bot-based text automation?
Telegram fits teams that need large group chats, broadcast channels, and bot-driven automation. Its Bot API supports automated messaging workflows, while admin tools like pinned messages and permissions help structure high-volume updates.
How should teams choose between Discord and Slack for text-based collaboration with automation support?
Discord fits community-style collaboration because server roles and granular channel permissions organize ongoing discussions with real-time chat and voice. Slack fits teams that need thread-preserving business chat and cross-app workflows via Workflow Builder and integrations.
What is a common integration pattern to connect chat activity with workflow triggers across collaboration tools?
Slack integrates message activity with cross-app workflows through Workflow Builder, which enables multi-step approval routing triggered by chat events. Telegram uses bots and APIs to trigger text notifications from external systems, while Zoom Team Chat focuses on threaded channel context that links chat discussions with Zoom meeting workflows.
Conclusion
After evaluating 10 communication media, Slack stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
Tools reviewed
Referenced in the comparison table and product reviews above.
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