GITNUX MARKETDATA REPORT 2024

Ai In The Travel Industry Statistics

AI is expected to significantly improve personalized services, enhance operational efficiency, and optimize decision-making processes in the travel industry.

Last Updated: June 22, 2024

Written & Summarized by: Jannik Lindner

How we write

In this post, we will explore the significant impact of artificial intelligence (AI) on the travel industry. The statistics reveal the rapidly evolving landscape where AI is reshaping customer interactions, service automation, and revenue generation. From the growing adoption of AI-powered chatbots to the substantial financial contributions forecasted, the travel industry is poised for transformative changes driven by AI technologies.

Statistic 1

"85% of all customer interactions in the travel industry will be managed without a human by 2021."

Statistic 2

"AI could contribute up to $52 billion to the travel and tourism industry by 2022."

Statistic 3

"Boost.ai, was successfully able to automate over 51 % of the chat interactions for a major Scandinavian airline."

Statistic 4

"In 2019, 45% of travel brands were already using AI."

Statistic 5

"The chatbot market is expected to reach $1.34 billion by 2024, with large adoption by travel companies."

Statistic 6

"By 2025, the global AI market in travel and tourism is projected to grow at an annual growth rate of 26.3%."

Statistic 7

"AI in travel market is expected to reach a value of $3.9 billion by 2025"

Statistic 8

"80% of the online travel market in China is booked through AI-powered apps."

Statistic 9

"In 2018, more than 60% of US travelers used voice search to answer their travel-related queries."

Statistic 10

"Almost 50% of the UK digital travelers are ready to use voice-assisted travel management."

Statistic 11

"The travel industry has seen an increase of 10% in customer service satisfaction due to AI systems."

Statistic 12

"WayBlazer, an AI travel company, has processed over 200 million interactions."

Statistic 13

"AI chatbots in the travel industry will help businesses save $8 billion annually by 2022."

Statistic 14

"37% of organizations in the travel, transportation, and hospitality industries have defined AI strategies."

Statistic 15

"56% of airlines and 42% of airports are planning major AI programs by 2020."

Statistic 16

"AI in the global travel and hospitality market is expected to grow at a CAGR of 45.2% by 2025."

Statistic 17

"More than 70% of US millennial travelers say they would let chatbots plan their trips."

Statistic 18

"In a survey of over 2,000 travelers, 68% said they are comfortable with AI managing their travel."

Statistic 19

"30% of companies in the global travel industry say AI is important in helping them adapt to change."

In conclusion, the statistics presented clearly demonstrate the significant impact and rapid adoption of AI within the travel industry. From the automation of customer interactions and chat interactions to the substantial financial contributions AI is projected to make, it is evident that AI is reshaping the way the travel industry operates. The extensive use of AI-powered chatbots, voice search, and other AI applications not only improve operational efficiency but also enhance customer service and satisfaction. With the continuous growth and advancement of AI technology, it is expected that AI will play an increasingly pivotal role in revolutionizing the travel experience for both businesses and travelers alike.

Jannik Lindner

Jannik is the Co-Founder of Gitnux and has been working in the digital space since 2016. He is specialized in content and tech.

Can You Trust Our Report?

The statistics are checked by us and then entered into the database. Our market data reports have been linked to by some of the largest publishers and companies on the Internet.

Learn more about our process here.