Gitnux/Report 2026

Absence Management Industry Statistics

Absence Management Industry data shows how quickly the dynamics of workplace absence can shift, with the latest 2025 and 2026 figures revealing what changed and what didn’t. You will spot the tensions behind the trend lines and see which signals are most likely to reshape coverage, staffing, and policy decisions next.
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November 10, 2026Updated
Absence Management Industry Statistics
Julian RichterWritten by Julian Richter·Fact-checked by Nikolas Papadopoulos
Published ·Updated
How this report is researched
01Editorial Scope

Before any source is gathered, an editor locks the question, what qualifies, and how the piece will be judged.

02Source Research

Search agents collect the source set and pull each data point out with its provenance attached.

Read our full methodology →

Search agents attach provenance to every extracted figure.

Next review: within 39 days

01 Industry overview

The absence management industry at a glance

The global absence management software market was estimated at $17.23 billion in 2025 and is being shaped by cloud adoption, leave-law complexity, workforce health requirements and demand for automated case management.

$17.23B[9]
Global market size, 2025
7.30%[9]
Forecast CAGR, 2026–2031
35.12%[9]
North America share, 2025
148.8M[64]
UK working days lost, 2025
Market size
The global absence management software market was valued at $17.23 billion in 2025 and reached an estimated $18.27 billion in 2026. The market definition covers software used to administer employee leave, sickness absence and related workforce processes.[9]
Forecast & CAGR
The market is forecast to reach $25.99 billion by 2031, representing a 7.30% compound annual growth rate from 2026 to 2031. Services are forecast to grow faster than software, at a 10.11% CAGR over the same period.[9]
Market share & regions
North America was the largest regional market in 2025, accounting for 35.12% of global revenue. Asia-Pacific was identified as the fastest-growing region, with an expected 11.11% CAGR from 2026 to 2031.[9]
Segmentation
Software accounted for 65.12% of market revenue in 2025, while cloud deployment held 55.24%. Large enterprises represented 75.64% of revenue, and leave management was the largest application segment at 40.23%.[9]
Key players & concentration
The market includes integrated HCM providers and specialist vendors, including UKG, Workday, Oracle, Dayforce, SAP, ADP, Alight and AbsenceSoft. In the narrower absence and leave management applications market, the top 10 vendors accounted for 57.3% of 2024 revenue, with UKG leading at 30.9%.[18][9]
Trends, drivers & challenges
Demand is being driven by cloud migration, multi-state and multinational leave compliance, workplace accommodation requirements and the need to manage return-to-work cases. Key challenges include fragmented employment rules, integration with payroll and HCM systems, data privacy and the cost of configuring complex policy rules.[9][65][66]
Consumer behavior & competition
Organizations increasingly favor cloud-based, self-service and integrated platforms: cloud deployment represented 55.24% of 2025 market revenue, while large enterprises generated 75.64%. Competition is concentrated among broad HCM and workforce-management suites, with UKG, Workday, Oracle and Dayforce among the leading vendors.[9][18]
Regulation
In the United States, the Family and Medical Leave Act creates job-protected leave obligations for eligible employees, while the Americans with Disabilities Act can require additional leave or modified attendance policies as a reasonable accommodation unless doing so creates undue hardship. These requirements increase the need for auditable eligibility, notices, documentation and accommodation workflows.[65][66]
Latest news
The latest official UK absence release, published May 1, 2026, reported a 2.0% sickness absence rate in 2025, unchanged from 2024, with 148.8 million working days lost and an average of 4.4 days lost per worker. The latest market estimate places global absence management software revenue at $18.27 billion in 2026.[64][9]

02 Ranking

Top 10 Companies in the Absence Management Industry

The leading companies in the absence management industry, ranked on market impact, performance, momentum, innovation and brand popularity.

Updated November 10, 2026 · Next review December 10, 2026

Verdict

Oracle leads Gitnux's 2026 absence management ranking with an Overall score of 9.8, with Oracle Cloud HCM absence management for enterprise leave and workforce administration. SAP is the runner-up at 9.3, backed by SuccessFactors Time Management time off and absence-recording capabilities.

Ranked by Overall score · How we score ↓

Editor's top 3 picks

Where to start, by need.

  1. #1 Overall · Leader in enterprise HCM absence management

    Oracle

    US

    Ranked #1 · 9.8 · Enterprise HCM absence management

    Why we picked it: It connects absence management to enterprise leave and workforce administration in Cloud HCM.

    See in ranking ↓Visit oracle.com ↗

  2. #2 overall

    SAP

    DE

    Ranked #2 · 9.3 · Enterprise HCM absence management

    Why we picked it: It provides time-off and absence-recording in SuccessFactors Time Management for enterprise leave tracking.

    See in ranking ↓Visit sap.com ↗

  3. Leader in payroll-linked absence administration

    ADP

    US

    Ranked #4 · 8.8 · Payroll-linked absence administration

    Why we picked it: It combines leave technology with compliance support and administration services tied to absence.

    See in ranking ↓Visit adp.com ↗

Pick 1 is the #1 company overall. Pick 2 is the highest-ranked company in the top 5 that adds a new segment; no further segment places in the top 5, so pick 3 follows rank.

Full ranking

Sort by
Top 10 companies in the absence management industry, 2026 – Gitnux ranking
#CompanyOverall ↓Company snapshot
1

Oracle

Enterprise HCM absence management · US

9.8
2

SAP

Enterprise HCM absence management · DE

9.3
3

UKG

Enterprise HCM absence management · US

8.9
4

ADP

Payroll-linked absence administration · US

8.8
5

Paychex

Payroll-linked absence administration · US

8.8
6

Workday

Enterprise HCM absence management · US

8.7
7

ATOSS

Workforce availability planning · DE

8.4
8

Infor

Enterprise HCM absence management · US

8.1
9

AbsenceSoft

Specialist absence and leave workflows · US

7.9
10

Deputy

SMB scheduling absence management · AU

7.7

How we score

  • Impact (30%): scale and weight in the market (revenue, market share, employees, market position).
  • Performance (20%): recent revenue growth and operating margin; an analyst assessment where a company does not publish them.
  • Momentum (20%): growth trajectory and future potential.
  • Innovation (15%): R&D intensity and how technologically advanced the company is.

Popularity (brand search demand, 15%) counts toward Overall but is not published as a column. Overall leaves out what is not known.

Scale Scores are shown on a 7–10 scale with one decimal; bars start at 7.0.

Cadence Recalculated when new figures are published; next review December 10, 2026.

Independence. Rankings are editorially independent. Scores, ranks, picks and the verdict follow the method above; no company can pay to change them.

Cite this ranking

APA

Julian Richter. (2026, February 13). Top 10 companies in the absence management industry. In Absence Management Industry Statistics. Gitnux. https://gitnux.org/absence-management-industry-statistics/#top-companies

report visual · Projection

Total days lost per full-time employee in a year (Canada)

Total days lost per full-time employee in a year fell from 11.7 days in 2020 to 10.9 days in 2024.

11.7 days
Start
-1.76%
CAGR · 4y
10.9 days
Projected
20202024
source-verifiedwww150.statcan.gc.ca2024

04 Statistics

Technology & Innovation

Technology shifts in 2026 cluster around AI governance and leave-law alignment. U.S. HR teams reported 77% concerns about using AI for accommodations and 79% for leave management.

AI in the absence management industry

  • 22% of U.S. organizations had an expansion plan for AI accommodations solutions in 2026.[1]
  • 27% of U.S. HR teams were very confident in 2026 that their AI tools reflected current leave law.[1]
  • 31% of U.S. HR teams were very confident in 2026 that their AI tools reflected current accommodations law.[1]
  • 77% of U.S. HR teams expressed concerns about using AI for accommodations in 2026, citing privacy, human judgment, compliance risk and accuracy.[1]
  • 79% of U.S. HR teams expressed concerns about using AI for leave management in 2026, citing privacy, human judgment, compliance risk and accuracy.[1]
  • 35% of U.S. organizations were actively evaluating AI solutions for accommodations in 2026.[1]

Automation in the absence management industry

  • 72% of employers outsourced state and federal FMLA administration in 2025, up from 64% in 2023.[2]
  • 33% of U.S. organizations had integrated accommodations with leave management in 2026.[1]
  • 32% of employers reported both short-term-disability and FMLA absences online in 2024, compared with 24% two years earlier.[3]
  • 39% of U.S. organizations said their all-in-one HR platform fully met their leave-management needs in 2026.[1]
  • 82% of employers expected to outsource state and federal FMLA administration within two years of the 2025 survey.[2]
  • 20% of employers could intake all possible leave types and sick or vacation leave through one central online portal in 2024.[3]

Digital Transformation in the software and IT services sector (sector benchmark)

  • 54.8% of surveyed organizations reported having a chief digital officer or another executive responsible for digital transformation.[4]
  • 45% of North American technology and business decision-makers planned to adopt AI and machine learning to improve business within 12 to 24 months.[5]
  • 34% of surveyed organizations globally identified replacing or upgrading legacy technology as a top digital-transformation goal in 2024.[5]
  • 72% of digital leaders globally expected to increase technology spending in 2024, compared with 50% of digital laggards, according to a survey of 855 technology and business decision-makers.[5]
  • 75% of digital leaders globally planned to increase AI-related business expenditure in 2024.[5]

Technology Adoption in the software and IT services sector (sector benchmark)

  • More than 50% of surveyed global IT decision-makers were exploring AI use cases or piloting AI technologies in 2024.[5]
  • 57.7% of surveyed organizations reported having a chief information security officer or equivalent in 2024.[4]
  • 51.8% of surveyed organizations reported that AI solutions were somewhat or extremely rare in 2024.[4]
  • 67.6% of IT services were delivered through cloud infrastructure among surveyed organizations in 2024.[4]

Cloud Computing in the software and IT services sector (sector benchmark)

  • 71.5% of EU enterprises using paid cloud services used them for file storage in 2025.[6]
  • 65.5% of EU enterprises using paid cloud services used them for security software applications in 2025.[6]
  • 52.7% of EU enterprises with at least 10 employees used paid cloud-computing services in 2025.[6]
  • 85.2% of EU enterprises using paid cloud services used them for email in 2025.[6]
  • 71.7% of EU enterprises using paid cloud services used them for office software in 2025.[6]
  • 26.1% of EU enterprises using paid cloud services used computing platforms for application development, testing or deployment in 2025.[6]

Big Data in the software and IT services sector (sector benchmark)

  • 3% was the lowest reported enterprise adoption rate for big-data analytics across OECD countries in the latest available data through 2023.[7]
  • 40% was the highest reported enterprise adoption rate for big-data analytics across OECD countries in the latest available data through 2023.[7]
  • Big-data analytics adoption averaged 14% among OECD enterprises with at least 10 employees, compared with 49% for cloud computing in the latest comparable data.[7]

05 Statistics

Data & Analytics

Data quality and integration remain measurable constraints for analytics. In 2025, 46% of organizations rated their data excellent for accuracy and integrity.

Business intelligence in the absence management industry

  • 31% of companies planned to replace one or more workforce-management systems within 12–24 months in the 2023–2024 HR Systems Survey.[8]
  • 48% of Dutch organizations were planning or considering modelling to estimate absence costs over the following two years.[2]
  • 50% of Dutch organizations were planning or considering reports to senior leaders on absence levels over the following two years.[2]
  • 27% of Dutch organizations had modelling to estimate absence costs already in place in 2023.[2]
  • 85% of companies had a time-and-attendance system in the 2023–2024 HR Systems Survey, which includes absence-management data flows.[8]
  • 72% of Dutch organizations had tools for tracking and reporting absence already in place in the 2023 WTW survey.[2]

Data analytics in the absence management industry

  • 30% of employers said allowing one request for all applicable leaves had the greatest positive impact on employee absence-benefit experiences in 2024.[3]
  • 2.4% was the average absentee rate among TeamSense platform users in 2025, according to Mordor Intelligence’s absence-management market report.[9]
  • 65% of organizations were considering AI for disability and FMLA administration in 2024, according to Guardian’s absence-management study.[3]
  • 9.81% was the forecast CAGR for analytics and reporting in the absence-management software market through 2031.[9]
  • 32% of employers enabled online reporting of both short-term-disability and FMLA absences in 2024.[3]
  • 24% of employers said ease of interacting online had the greatest positive impact on employee absence-benefit experiences in 2024.[3]

Data Quality in the software and IT services sector (sector benchmark)

  • In 2025, 43% of organizations globally rated their data excellent for quality and completeness, across surveyed technology and business organizations.[10]
  • In 2025, 46% of organizations globally rated their data excellent for accuracy and integrity, across surveyed technology and business organizations.[10]
  • In 2025, 46% of organizations globally said they were fully confident in their data quality, across surveyed technology and business organizations.[10]
  • In 2025, 35% of organizations globally rated their data excellent for consistency and standardization, across surveyed technology and business organizations.[10]
  • In 2024, 95% of enterprise data leaders and practitioners reported a data-quality issue with a direct impact on business outcomes, across companies with at least $1 billion in revenue.[11]
  • In 2025, 34% of organizations globally rated their data excellent for relevance and suitability, across surveyed technology and business organizations.[10]

Data Governance in the software and IT services sector (sector benchmark)

  • In 2026, 76% of global data leaders said their company’s AI governance did not completely keep pace with employee use of AI technology.[12]
  • In 2024, 32% of global technology leaders prioritized data governance among their data-management areas for the next 12 months.[13]
  • In 2024, 81.7% of organizations reported having no data-governance or catalog solution as part of their governance program, according to a global governance study.[12]
  • In 2024, 18.3% of organizations reported having a data-governance or catalog solution as part of their governance program, according to a global governance study.[12]
  • In 2024, 35% of U.S. technology executives prioritized data governance among their data-management areas for the next 12 months.[13]
  • In 2024, 61% of supply-management organizations reported having a dedicated data-governance function, based on an Institute for Supply Management survey.[14]

KPIs in the absence management industry

  • 35% of U.S. organizations used an integrated HRIS component or module to track employee time and attendance.[15]
  • 72% of U.S. organizations observed higher rates of unplanned absence on Mondays, Fridays, before holidays or around major events.[15]
  • 29% of U.S. organizations used automated third-party software with terminals or web entry to track absences.[15]
  • 65% of organizations had absence management in use in the 2018–2019 Sierra-Cedar HR Systems Survey.[16]
  • 68% of organizations had leave management in use in the 2018–2019 Sierra-Cedar HR Systems Survey.[16]
  • 66% of employers with 20,000 or more employees used a web-based self-service portal for absence reporting in 2021.[17]

06 Statistics

Strategy & Growth

Strategic growth in 2026 reflects both specialist workflow coverage and cross-system delivery. The market for absence and leave-management applications was $1.1 billion in 2024.

Growth in the absence management industry

  • 8.75% is the projected 2026–2031 CAGR for absence-management software among small and medium-sized enterprises.[9]
  • 11.11% is the projected 2026–2031 CAGR for the Asia-Pacific absence-management software market.[9]
  • $1.1 billion was the worldwide absence and leave-management applications market size in 2024, according to Apps Run The World.[18]
  • $1.5 billion is the projected worldwide absence and leave-management applications market size for 2029.[18]
  • 12.5-fold revenue growth was reported for AbsenceSoft during Bow River Capital’s five-year holding period.[19]
  • 9.53% is the projected 2026–2031 CAGR for cloud-based absence-management software.[9]

Differentiation in the absence management industry

  • 25 language packs differentiate edays’ global absence-management platform from single-language tools.[20]
  • 98% customer satisfaction is reported by ComPsych for its absence-management services.[21]
  • 120-plus countries have localized leave, holiday and working-time rules in edays.[20]
  • 160-plus countries can deploy Oracle Absence Management under configurable legislative and policy rules.[22]
  • 200-plus leave types are supported by ComPsych’s absence-management services.[21]
  • Less than 30 seconds is ComPsych’s reported average speed to reach a leave expert.[21]

Mergers and acquisitions in the absence management industry

  • 11 absence and leave-management software transactions were recorded by Golden Hill International in the third quarter of 2024.[23]
  • $1.5 billion was the announced cash purchase price when SAP agreed to acquire WalkMe, a broader workforce-software transaction relevant to digital HR delivery.[24]
  • 30.9% was UKG’s reported share of the global absence and leave-management applications market in 2024.[18]
  • 57.3% of the 2024 global absence and leave-management applications market was held by the top ten vendors, according to Apps Run The World.[18]
  • 1 acquisition was completed when ADP acquired WorkForce Software in October 2024 to broaden workforce-management capabilities including leave and absence management.[25]
  • 1 full-sale transaction transferred AbsenceSoft from Bow River Capital to Luminate Capital in September 2024.[19]

Strategic partnerships in the absence management industry

  • 25 languages are supported by edays through its partner-integrated cloud absence platform.[20]
  • 1 partnership and API integration with Cornerstone OnDemand supported 4finance’s edays rollout.[20]
  • 6.50 million employees are covered by ComPsych’s partner-enabled absence-management service ecosystem.[21]
  • 56 countries were included in IATA’s edays implementation for global absence-management visibility.[20]
  • 1,400-plus companies across 120 countries are served through edays’ broader customer and implementation-partner ecosystem.[20]
  • 200-plus countries are covered by ComPsych through local service centers, affiliate partners and digital services.[21]

07 Statistics

People & Workforce

Workforce needs tie absence to retention and workplace culture. In 2024, 81% of employers said mental-health issues contributed to absence at their organizations.

Employee retention in the absence management industry

  • 49% of U.S. organizations expected retention to be an important return from planned leave investment in 2026.[1]
  • 58% of employers reported in 2024 that 33% of caregiving employees who took family-care leave eventually filed a disability claim themselves.[3]
  • 42% of employers offered paid parental leave in 2024, up from 29% in 2022.[17]
  • 60% of employers cited strengthening attraction and retention as a reason to enhance leave programs in 2025.[2]
  • 54% of employers continued health benefits during leave beyond state mandates in 2024.[17]

Remote Work in the software and IT services sector (sector benchmark)

  • 48% of U.S. software and IT professionals surveyed worked remotely in 2026, compared with 21% in France.[26]
  • 10% of technology-services respondents worked under fully flexible arrangements in 2025, allowing employees substantial control over remote work.[27]
  • 84% of technology-services employers agreed in 2025 that the ability to work remotely is important for employee retention.[27]
  • 6% of global respondents worked fully remotely in 2025, defined as spending less than one day per week in the office.[27]
  • 34.8% of global software and IT services respondents worked remotely in 2026, according to the Stack Overflow Developer Survey.[26]

Hybrid Work in the software and IT services sector (sector benchmark)

  • 47% of global respondents worked in hybrid arrangements in 2025, down from 63% in Cisco’s 2022 study.[27]
  • 55% of technology-services respondents worked in a hybrid arrangement in 2025, the highest share among industries measured by Cisco.[27]
  • 61% of U.S. employees with remote-capable jobs preferred hybrid work in November 2025, compared with 33% preferring fully remote work.[28]
  • 52% of U.S. employees with remote-capable jobs worked in hybrid arrangements in May 2026, according to Gallup.[28]
  • 56% of IT employees worked in hybrid arrangements in 2025, while 31% were fully remote and 13% attended the office daily.[29]

Employee Engagement in the software and IT services sector (sector benchmark)

  • 22.2% of global software and IT respondents were happy with their current professional role in 2026, while 32.6% were unhappy.[26]
  • 54% of exclusively remote U.S. employees were thriving in May 2026, compared with 52% of hybrid employees and 49% of on-site employees with remote-capable jobs.[28]
  • 92% of employees ranked collaboration and community as very important aspects of office culture in Cisco’s 2025 global study.[27]
  • 37% of exclusively remote U.S. employees were engaged in May 2026, compared with 34% of hybrid employees and 29% of on-site employees with remote-capable jobs.[28]
  • 74% of respondents approved of fully flexible hybrid policies in 2025, the highest positive sentiment among the policy types Cisco measured.[27]

DEI in the absence management industry

  • 81% of employers said mental-health issues contributed to absence at their organizations in 2024.[3]
  • 60% of employers offered job-protected leave to some employees who were not FMLA-eligible in 2024.[17]
  • 40% of companies recognized Juneteenth as a holiday in 2024, according to DMEC absence-plan benchmarking data.[17]
  • 70% of employers offered PTO rollover policies in 2024, supporting greater flexibility in time-off practices.[17]

Change Management in the software and IT services sector (sector benchmark)

  • 59% of SAP change-management respondents expected AI to automate manual processes in change management, according to the 2025 survey.[30]
  • 48% of SAP change-management respondents faced pressure in 2025 to implement changes more quickly.[30]
  • 87% of SAP change-management respondents believed AI would influence change management during the five years following the 2025 survey.[30]
  • 86% of SAP change managers said in 2025 that change management gives their business a competitive advantage.[30]
  • 44% of SAP change-management respondents identified requirements gathering as a challenge in 2025.[30]

08 Statistics

Customer & Sales

Operational performance claims focus on turnaround time and case handling cycles. North Star HR resolved 99% of issues within one business day after redesign.

Customer experience in the absence management industry

  • 99% of issues were resolved within one business day after North Star HR redesigned an absence-management operation; year not stated, United States.[31]
  • 6 days sooner was the average return to work for employees using employer behavioral-health services alongside ComPsych absence management; 2025, ComPsych book of business.[21]
  • 28.5% was the reduction in workforce absence during the first year of Sedgwick Health Solutions’ absence-reporting implementation; year not stated, Australia.[32]
  • 98% customer satisfaction was reported by ComPsych’s AbsenceResources service, based on its absence-management operations; 2026, global.[21]
  • 1 day was the processing cycle time achieved for leave requests in a Sedgwick workforce-absence case; 2020, multinational client.[33]

Customer retention in the absence management industry

  • 4,700+ customers used FMLASource absence-administration services before the ComPsych rebrand; 2021, United States.[21]
  • 25 years was ComPsych’s stated operating history in absence-management services; 2025, global.[21]
  • 5,700+ absence customers were served by ComPsych’s AbsenceResources offering; 2026, global.[21]
  • 2.5 times was the increase in AbsenceSoft’s customer base over three years; 2024, global absence-management software company.[34]
  • 6.50 million+ employees were covered by ComPsych’s absence-management services; 2026, global.[21]

Customer acquisition in the absence management industry

  • 75,000+ customers used ComPsych’s combined behavioral-health and absence-management solutions; 2025, global.[21]
  • 2.5 times was the growth in AbsenceSoft’s customer base during its three-year expansion period; 2024, global absence-management software company.[34]
  • 30% year-over-year growth was maintained by AbsenceSoft during its three-year expansion period; 2024, global absence-management software company.[34]
  • 171% was the increase in leave requests handled by Sedgwick during a COVID-19 surge; April–July 2020, multinational client.[33]
  • 40% of Fortune 500 companies chose ComPsych, whose portfolio includes absence-management services; 2026, United States.[21]

Customer loyalty in the absence management industry

  • 98% customer satisfaction was reported for ComPsych’s AbsenceResources service; 2026, global.[21]
  • 110%+ was AbsenceSoft’s net-revenue-retention rate after three years; 2024, global absence-management software company.[34]

09 Statistics

Marketing & Brand

Buyer messaging increasingly uses broader marketing channels rather than absence-only messaging. In 2026, 64% of marketers at technology companies reported dedicated and growing budgets for creator or influencer marketing.

Influencer Marketing in the software and IT services sector (sector benchmark)

  • Across B2B companies, another 29% of marketing organizations planned to adopt influencer marketing within the next year in 2025, based on an Ipsos survey of 1,500 marketing leaders.[35]
  • Across technology companies, 64% of marketers reported dedicated and growing budgets for creator or influencer marketing in 2026, according to Nielsen’s global marketing survey.[36]
  • Across B2B companies, 58% of marketing teams reported using an always-on influencer marketing approach in the 2025 B2B Influencer Marketing Report.[37]
  • Across B2B companies, 55% of marketing organizations were using influencers in 2025, based on an Ipsos survey of 1,500 marketing leaders.[35]
  • Across B2B companies, 43% of marketers reported outstanding results from their influencer programs in the 2025 B2B Influencer Marketing Report.[37]

10 Statistics

Operations & Execution

Automation and workflow execution track to measurable time and cost outcomes. Leave-management applications generated 40.23% of absence management software revenue in 2025.

Process optimization in the absence management industry

  • 40.23% of absence management software revenue was generated by leave-management applications in 2025 globally.[9]
  • 47,000 case-management tasks were completed in one year by a U.S. healthcare provider using automated absence-management workflows.[38]
  • 65.12% of absence management software market revenue came from software rather than services in 2025 globally.[9]
  • 1–2 hours per case were saved by Purdue University’s leave-intake specialist after moving from paper-based to automated absence-management processes.[38]
  • 290 work hours were reclaimed in 2024 by BBP Admin after automating absence-case management and compliance tracking.[38]

Operational efficiency in the absence management industry

  • 78% of absence cases at a U.K. utilities company were proactively initiated by the absence-management service rather than voluntarily by line managers.[39]
  • 8% lower absenteeism was achieved for a 60,000-employee U.S. telecommunications company after strengthening its outsourced absence-management program.[40]
  • 174% was the increase in annual caseload per team member reported by a U.S. healthcare provider after adopting AbsenceSoft.[38]
  • 685 cases per year was the average caseload per team member at a U.S. healthcare provider after implementing automated absence management, versus 250 previously.[38]
  • 10 hours per week were saved by one leave specialist at Tillamook through automation and streamlined absence communications.[38]

Quality management in the absence management industry

  • 78% was the average supervisor score on a true-or-false test covering a no-fault attendance policy at a U.S. transit authority.[41]
  • 114 employees returned to work through transitional duty during the first 9 months of a U.S. medical-equipment distributor’s absence program.[42]
  • 100% of leave teams across Purdue University’s three campuses used the same absence-management system after modernization.[38]
  • 38% lower expected disability duration was achieved by a U.S. medical-equipment distributor after introducing a transitional return-to-work program.[42]
  • 20% of employees at a U.S. healthcare provider used the employee self-service portal to request leave during its first year.[38]

Outsourcing / Offshoring in the software and IT services sector (sector benchmark)

  • Across European organizations, 35% planned to increase their use of nearshore outsourcing in the 2024/2025 sourcing study.[43]
  • Among German IT-service generalists, 19.5% of digital-experience services for customer projects were delivered nearshore in 2024.[44]
  • Among German IT-service generalists, 10.2% of digital-experience services for customer projects were delivered offshore in 2024.[44]
  • Across EU enterprises sourcing business functions internationally during 2021–2023, 28.7% moved information and communication technology services abroad.[6]
  • Across German digital-experience service providers, 13.2% of services for customer projects were delivered nearshore in 2024.[44]

11 Statistics

Finance & Pricing

Pricing evidence is mixed between per-employee and per-user subscriptions plus implementation fees. Starter pricing for absence.io was €2.99 per user per month in 2026.

Pricing strategy in the absence management industry

  • $4.75 per employee per month was quoted for Pulpstream leave-tracking software for Klamath County in the United States.[45]
  • €2.99 per user per month was the published Starter price for absence.io’s absence-management software in 2026.[46]
  • 3,000+ companies were reported as using absence.io in 2026, supporting its subscription-based pricing model.[46]
  • 14 days was the free-trial period offered by absence.io for its absence-management platform in 2026.[46]
  • $5,000 was the implementation fee quoted with the Pulpstream leave-tracking software proposal for Klamath County.[45]

Cost reduction in the absence management industry

  • $311,116 in short-term disability benefit costs were saved by a U.S. medical-equipment distributor after introducing transitional return-to-work processes.[42]
  • $3.9 million was the annual cost of paid sick time and replacement labor for an automotive supplier with 294,000 absence hours.[47]
  • £750,000 of the annualized savings at a U.K. utilities company came directly from intervention by its absence-management service.[39]
  • $395,000 in annual savings was estimated from a 10% reduction in absenteeism at an automotive products and services supplier.[47]
  • $1.3 million in disability-claims costs were saved by a 60,000-employee U.S. telecommunications company after improving absence management.[40]

Profitability in the absence management industry

  • $1,945,990 was the annual absenteeism cost after intervention at the same U.S. transit authority.[41]
  • $921,080 was the difference between pre-intervention and post-intervention annual absenteeism costs at that U.S. transit authority.[41]
  • $2,867,070 was the annual absenteeism cost before intervention at a U.S. transit authority in an ROI case study.[41]
  • $10 million was the projected five-year direct saving for a global hospitality organization redesigning its absence-management approach.[48]
  • $1.2 million was the conservative projected net return for the global hospitality organization’s structured absence-management program.[48]

Financial planning in the absence management industry

  • 55 to 30 days was the modeled reduction in short-term-disability duration in the CFO absence-management case study.[49]
  • 10 to 8 days was the modeled reduction in casual absence days per employee in the CFO absence-management case study.[49]
  • $600,000 was the modeled annual investment required for absence-management services and technology in that employer case.[49]
  • 294,000 absence hours were recorded in one year at an automotive products and services supplier analyzed for absence-cost planning.[47]
  • 300 to 200 cases was the modeled reduction in long-term-disability cases in the CFO absence-management case study.[49]

12 Statistics

Product & Service

The vendor field spans integrated HCM providers and specialist leave systems. In 2026, 82 absence-management technologies were identified by 6sense in its category listing.

Product development in the absence management industry

  • 1 carrier planned to offer an absence or leave management program and 1 was considering it in LIMRA’s 2023 survey.[50]
  • 65% of employers were considering AI for disability and FMLA administration in 2024.[3]
  • 34 insurance companies, third-party administrators and technology firms participated in Spring Consulting Group’s 2023 absence-management vendor survey.[51]
  • 82 absence-management technologies were identified by 6sense in its 2026 category listing, including AbsenceSoft.[52]
  • 7 of the 10 largest U.S. employee-benefits insurers used FINEOS for leave and disability records in 2024, according to Mordor Intelligence’s industry report.[9]

After-sales in the absence management industry

  • $1.3 million in disability-claims costs were saved after Conduent improved the telecommunications company’s absence-management program.[40]
  • 47,000 case-management tasks were completed by a national healthcare provider using AbsenceSoft’s employee self-service and workflow tools.[38]
  • $500,000 or more in staffing costs were saved by OneDigital through AbsenceSoft automation, according to the vendor case study.[38]
  • 8% was the reduction in absenteeism reported after Conduent improved the telecommunications company’s absence-management program.[40]
  • 60,000 employees were covered by a telecommunications company’s outsourced absence and disability programs in the Conduent case study.[40]

Value proposition in the absence management industry

  • 89% of frontline managers were extremely or very satisfied with leave-management processes when their employer used technology solutions.[53]
  • 59% of employers rated productivity-disruption minimization excellent or very good with leave technology, compared with 46% without it.[53]
  • 81% of employers rated compliance performance excellent or very good when using leave-technology solutions, compared with 68% without them.[53]
  • 88% of employers without leave-technology solutions said they were likely to seek them out.[53]
  • 73% of employers rated employee happiness and engagement excellent or very good with leave technology, compared with 52% without it.[53]

13 Statistics

Sustainability & Ethics

Ethics and operational reporting remain visible but secondary to absence workflows. MetLife reported a 0.009 metric tons of carbon dioxide equivalent per square foot emissions intensity in 2024.

Sustainability in the absence management industry

  • 11% was MetLife’s 2024 decrease in emissions intensity measured in metric tons of carbon dioxide equivalent per square foot.[54]
  • 84% of MetLife employees participated in the company’s annual MyVoice survey in 2024, globally.[54]
  • 83% of MetLife employees gave a favorable response to whether they were happy working at MetLife in 2024, globally.[54]
  • 6% was MetLife’s 2024 reduction in total electricity consumption across its global operations.[54]
  • 6% was MetLife’s 2024 reduction in total energy consumption, measured across its operations globally.[54]

ESG in the absence management industry

  • 14.9% was Unum Group’s voluntary employee turnover rate in 2022.[55]
  • 82% of Unum Group employees said in 2022 that they were proud to work for the company.[55]
  • 87.5% of Unum Group employees were located in the United States in 2022.[55]
  • 12.5% of Unum Group employees were international employees in 2022, located primarily in Ireland, Poland and the United Kingdom.[55]
  • 10,937 employees worked for Unum Group at December 31, 2022, including its absence-management and disability-services operations.[55]

Ethics in the absence management industry

  • 53 of Lincoln Financial’s 2024 ethics-hotline reports were submitted by identified reporters.[56]
  • 33 of Lincoln Financial’s 2024 ethics-hotline reports were submitted anonymously.[56]
  • 39 Lincoln Financial ethics-hotline reports in 2024 concerned customers.[56]
  • 41 of Lincoln Financial’s 2024 ethics-hotline reports were made by phone.[56]
  • 86 ethics-hotline cases were closed by Lincoln Financial in 2024.[56]

CSR in the absence management industry

  • $2.5 billion was the financial component of MetLife’s 2030 diversity, equity and inclusion commitments announced in 2022.[54]
  • $40.9 million was MetLife’s average annual Impact Investment commitment during the ten years through 2024.[57]
  • $1 billion had been committed by MetLife to its Impact Investment program since its inception in 1984.[57]
  • 4,200 volunteer hours were completed through MetLife’s global environmental volunteer program in 2021.[58]
  • 2,700 stakeholders in 35 markets participated in MetLife’s global environmental volunteer program in 2021.[58]

Carbon footprint in the absence management industry

  • 56% was MetLife’s waste-diversion rate in 2019, calculated as the share of waste recycled, reused or resold.[58]
  • 0.009 metric tons of carbon dioxide equivalent per square foot was MetLife’s 2024 emissions intensity.[54]
  • 10,611 metric tons of carbon dioxide equivalent were MetLife’s Scope 1 emissions in 2024.[54]
  • 18,342 metric tons of carbon dioxide equivalent were MetLife’s Scope 1 emissions in 2019, its reported baseline year.[54]
  • 180,213 megawatt-hours was MetLife’s total electricity consumption in 2024.[54]

15 Statistics

Globalization & Expansion

Global provisioning is a defining requirement for absence platforms. North America accounted for 35.12% of global revenue in 2025, while Asia-Pacific was forecast to grow at an 11.11% CAGR.

Globalization in the absence management industry

  • 56 countries are covered by IATA’s global operations in an edays absence-management case study.[20]
  • More than 160 countries have deployed Oracle Absence Management, according to Oracle’s product datasheet.[22]
  • 75,000 customers worldwide use ComPsych’s solutions, which include absence-management services.[21]
  • 19 countries achieved complete adoption of edays at European consumer-lending group 4finance.[20]
  • 25 languages are supported by edays for global absence and leave administration.[20]

Cultural adaptation in the absence management industry

  • 200-plus countries receive culturally responsive behavioral-health and absence-related support through ComPsych’s regional delivery model.[21]
  • 25-plus years of experience underpin ComPsych’s leave-management services for culturally and legally varied employee populations.[21]
  • 2 countries—Mexico and India—were included in the initial Willis Towers Watson edays rollout, with additional South American countries planned.[20]
  • More than 25 languages are supported by edays across its global absence-management offering.[20]
  • 160-plus countries can be supported by Oracle Absence Management through configurable legislative and policy rules.[22]

Supplier management in the absence management industry

  • More than 1,000,000 ADP clients in over 140 countries were identified as the potential customer base broadened by ADP’s WorkForce Software acquisition.[25]
  • 1,400-plus organizations across 120 countries are served by edays’ partner-enabled absence-management platform.[20]
  • 25-plus years of absence-services experience is cited by ComPsych in describing its supplier-connected leave platform.[21]
  • 1,400-plus companies use edays, whose platform integrates with HRIS, payroll and single-sign-on providers.[20]
  • 25 languages are supported by edays while connecting absence data with payroll and HR information systems.[20]

Stakeholder management in the absence management industry

  • Less than 2 days is ComPsych’s reported decision turnaround for absence cases.[21]
  • 1,400-plus companies rely on edays for centralized absence, leave and workforce reporting.[20]
  • Less than 30 seconds is ComPsych’s reported average speed to connect absence-service users with a leave expert.[21]
  • 19 countries reached complete platform adoption in 4finance’s edays implementation.[20]
  • 56 countries were included in IATA’s global absence-management visibility requirements addressed through edays.[20]

Distribution channels in the absence management industry

  • More than 140 countries were identified by ADP as within its client footprint after acquiring WorkForce Software.[25]
  • 1,400-plus organizations use edays through a centralized cloud platform rather than separate country systems.[20]
  • 5,700-plus absence customers are served by ComPsych through web, mobile-app and IVR channels.[21]
  • 2 countries formed the initial Willis Towers Watson edays rollout, demonstrating a phased enterprise distribution model.[20]
  • 120 countries are reached through edays’ cloud-based absence-management platform.[20]

Key questions about the Absence Management Industry

What is the current size of the global absence management software market?
The global absence management software market was valued at $18.27 billion in 2026, after $17.23 billion in 2025.
How fast does the market grow over the forecast period?
The market forecast CAGR for 2026–2031 is 7.30%, with services forecast to grow faster at 10.11% over the same period.
Which companies lead the absence management industry?
Oracle leads Gitnux's 2026 absence management ranking with an Overall score of 9.8, with Oracle Cloud HCM absence management for enterprise leave and workforce administration. SAP is the runner-up at 9.3, backed by SuccessFactors Time Management time off and absence-recording capabilities.
What technology shift continues to shape product requirements?
Cloud deployment continues gaining share; cloud held 55.24% of market revenue in 2025, and cloud-based absence-management software has a projected 2026–2031 CAGR.
How is the market structured by application type and revenue source?
In 2025, software accounted for 65.12% of revenue, while leave management was the largest application segment at 40.23%.
Which leave-law drivers increase the need for audit-ready workflows?
In the United States, the Family and Medical Leave Act and ADA requirements increase needs for auditable eligibility, notices, documentation and accommodation workflows.
Reference

Cite This Report

This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.

APA
Julian Richter. (2026, February 13). Absence Management Industry Statistics. Gitnux. https://gitnux.org/absence-management-industry-statistics
MLA
Julian Richter. "Absence Management Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/absence-management-industry-statistics.
Chicago
Julian Richter. 2026. "Absence Management Industry Statistics." Gitnux. https://gitnux.org/absence-management-industry-statistics.

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