GITNUXREPORT 2025

Upskilling And Reskilling In The Payments Industry Statistics

Payments industry prioritizes upskilling to transform digital workforce and stay competitive.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

The demand for cloud computing expertise in payments increased by 70% in 2023

Statistic 2

78% of payments industry executives believe upskilling is essential for digital transformation

Statistic 3

The global payments industry is expected to invest over $10 billion annually in employee reskilling programs by 2025

Statistic 4

65% of payments companies reported increased demand for digital skills among their staff in 2023

Statistic 5

56% of payment industry professionals have undergone some form of reskilling in the past year

Statistic 6

40% of payments firms have a dedicated department for workforce development focused on upskilling

Statistic 7

84% of payments industry leaders see rapid technological change as a primary driver for upskilling initiatives

Statistic 8

The adoption of AI and blockchain technologies has increased the demand for specialized skills by 60% in the payments sector

Statistic 9

Only 32% of payments employees feel their skills are current with industry demands

Statistic 10

70% of organizations in the payments industry plan to increase their investment in reskilling programs in the next two years

Statistic 11

Training programs focused on cybersecurity in payments saw a 45% enrollment increase in 2023

Statistic 12

58% of payments firms report difficulty in finding employees with advanced digital skills

Statistic 13

Reskilling initiatives led to a 22% increase in operational efficiency within payments companies

Statistic 14

52% of payments organizations consider mobile payments expertise a critical reskilling area

Statistic 15

The number of online courses on blockchain and digital currencies for payments professionals doubled in 2023

Statistic 16

60% of payments industry HR managers believe soft skills are undervalued in current training programs

Statistic 17

Approximately 70% of payments firms have integrated reskilling into their diversity and inclusion strategies

Statistic 18

The average time to reskill a payments employee from basic to advanced roles is estimated at 6 months

Statistic 19

53% of training budgets in payments companies are allocated toward digital technology skills

Statistic 20

65% of younger payments professionals prefer online and hybrid learning platforms for upskilling

Statistic 21

Investment in AI-specific training rose by 50% in the payments industry during 2023

Statistic 22

45% of payments companies have increased their reskilling programs following technological disruptions in 2022

Statistic 23

80% of payments organizations believe reskilling is vital to retaining talent amid industry transformation

Statistic 24

The proportion of payments staff trained in data analytics increased from 20% to 45% over three years

Statistic 25

48% of payments firms report a skills shortage in agile project management

Statistic 26

55% of organizations have adopted microlearning modules to enhance ongoing upskilling efforts

Statistic 27

61% of payment industry HR managers see cross-skilling as a strategy to enhance workforce flexibility

Statistic 28

90% of payments industry leaders agree that continuous learning programs are critical for future readiness

Statistic 29

Payment industry certifications in cybersecurity jumped by 65% in 2023, indicating a focus on upskilling in security measures

Statistic 30

72% of payment firms have introduced mentorship programs aimed at skill development

Statistic 31

The revenue from upskilling and reskilling programs in the payments industry is projected to reach $2.5 billion by 2026

Statistic 32

68% of payments professionals say their companies have a formal upskilling roadmap

Statistic 33

60% of payments companies conducted skill gap analyses during 2022 to tailor their training initiatives

Statistic 34

The percentage of payments staff trained in AI ethics and compliance increased by 40% in 2023

Statistic 35

83% of executives believe upskilling enhances innovation within payment organizations

Statistic 36

50% of payments firms report that upskilling in digital payments increased customer satisfaction scores

Statistic 37

Investment in reskilling to adopt cryptocurrency solutions grew by 55% in 2023 across the payments sector

Statistic 38

73% of payments organizations plan to incorporate virtual and augmented reality into training modules

Statistic 39

The number of payments industry professionals pursuing certifications in blockchain increased by 80% during 2023

Statistic 40

47% of payments companies have partnered with edtech platforms to enhance upskilling efforts

Statistic 41

69% of middle management in payments have undergone leadership development training recently

Statistic 42

62% of respondents in the payments industry believe that automation knowledge is crucial for future roles

Statistic 43

The proportion of payments companies offering online reskilling courses increased from 30% to 65% between 2020 and 2023

Statistic 44

78% of payment organizations prioritize upskilling in digital transformation strategies

Statistic 45

49% of payments workers see upskilling as vital for career progression

Statistic 46

67% of payments firms provide incentives for employees to pursue certifications and additional training

Statistic 47

The use of virtual classrooms for payments training grew by 35% in 2023, indicating a shift toward remote learning

Statistic 48

53% of payments firms find that skills in data privacy and compliance need immediate upskilling focus

Statistic 49

40% of senior executives in payments industry have completed leadership development programs

Statistic 50

73% of payments companies reported adapting their training programs to include new digital currencies

Statistic 51

Over 60% of payments organizations conduct regular skill audits to identify reskilling needs

Statistic 52

55% of payments sector HR managers believe that ongoing training can significantly reduce employee turnover

Statistic 53

The average retirement age for payments industry professionals has increased by 2 years due to ongoing upskilling efforts

Statistic 54

47% of small payments startups lack formal upskilling programs due to resource constraints

Statistic 55

65% of major payment firms have launched internal training academies focused on digital and technological skills

Statistic 56

79% of payments industry respondents say fostering a learning culture increases innovation

Statistic 57

42% of payment employees believe that integrating AI tools into workflows requires more specialized training

Statistic 58

58% of payments organizations are actively reskilling their workforce to support digital onboarding processes

Statistic 59

71% of organizations that invested in upskilling saw improved customer retention

Statistic 60

The number of professionals with accreditation in digital payment security increased by 85% in 2023

Statistic 61

60% of payments firms actively track ROI on their upskilling investments

Statistic 62

50% of large payment organizations plan to use virtual reality simulations for employee training by 2024

Statistic 63

Employees trained in new digital payment platforms increased by 38% in 2023, indicating rapid skill acquisition

Statistic 64

69% of payments managers believe that cross-disciplinary training improves team collaboration

Statistic 65

The share of payments companies offering micro-credentials and digital badges increased to 55% in 2023, supporting ongoing skill validation

Statistic 66

88% of payments organizations identify upskilling as a key component of their digital transformation roadmap

Statistic 67

46% of employees in the payments industry believe that their current training programs are insufficient to meet future skill demands

Statistic 68

54% of payment companies focus on reskilling as part of their talent acquisition strategies

Statistic 69

The percentage of staff in payments with proficiency in machine learning increased by 50% in 2023

Statistic 70

72% of payments organizations provide ongoing digital skills training to all employees

Statistic 71

44% of payments firms allocate part of their training budgets specifically for emerging technologies like quantum computing

Statistic 72

81% of companies in the payments sector see upskilling as a way to future-proof their workforce against industry disruption

Statistic 73

44% of payments firms allocate part of their training budgets specifically for emerging technologies like quantum computing

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Sources

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Key Highlights

78% of payments industry executives believe upskilling is essential for digital transformation
The global payments industry is expected to invest over $10 billion annually in employee reskilling programs by 2025
65% of payments companies reported increased demand for digital skills among their staff in 2023
56% of payment industry professionals have undergone some form of reskilling in the past year
40% of payments firms have a dedicated department for workforce development focused on upskilling
84% of payments industry leaders see rapid technological change as a primary driver for upskilling initiatives
The adoption of AI and blockchain technologies has increased the demand for specialized skills by 60% in the payments sector
Only 32% of payments employees feel their skills are current with industry demands
70% of organizations in the payments industry plan to increase their investment in reskilling programs in the next two years
Training programs focused on cybersecurity in payments saw a 45% enrollment increase in 2023
58% of payments firms report difficulty in finding employees with advanced digital skills
Reskilling initiatives led to a 22% increase in operational efficiency within payments companies
52% of payments organizations consider mobile payments expertise a critical reskilling area

As the payments industry accelerates its technological revolution, a striking 78% of executives assert that upskilling is essential to drive digital transformation, with over $10 billion expected to be invested annually by 2025 in workforce reskilling initiatives.

Industry Growth and Outlook

The demand for cloud computing expertise in payments increased by 70% in 2023

Industry Growth and Outlook Interpretation

With cloud computing skills surging by 70% in the payments industry in 2023, it's clear that staying offline is no longer an option—it’s time to get cloud-ready or get left behind.

Workforce Development and Skills Enhancement

78% of payments industry executives believe upskilling is essential for digital transformation
The global payments industry is expected to invest over $10 billion annually in employee reskilling programs by 2025
65% of payments companies reported increased demand for digital skills among their staff in 2023
56% of payment industry professionals have undergone some form of reskilling in the past year
40% of payments firms have a dedicated department for workforce development focused on upskilling
84% of payments industry leaders see rapid technological change as a primary driver for upskilling initiatives
The adoption of AI and blockchain technologies has increased the demand for specialized skills by 60% in the payments sector
Only 32% of payments employees feel their skills are current with industry demands
70% of organizations in the payments industry plan to increase their investment in reskilling programs in the next two years
Training programs focused on cybersecurity in payments saw a 45% enrollment increase in 2023
58% of payments firms report difficulty in finding employees with advanced digital skills
Reskilling initiatives led to a 22% increase in operational efficiency within payments companies
52% of payments organizations consider mobile payments expertise a critical reskilling area
The number of online courses on blockchain and digital currencies for payments professionals doubled in 2023
60% of payments industry HR managers believe soft skills are undervalued in current training programs
Approximately 70% of payments firms have integrated reskilling into their diversity and inclusion strategies
The average time to reskill a payments employee from basic to advanced roles is estimated at 6 months
53% of training budgets in payments companies are allocated toward digital technology skills
65% of younger payments professionals prefer online and hybrid learning platforms for upskilling
Investment in AI-specific training rose by 50% in the payments industry during 2023
45% of payments companies have increased their reskilling programs following technological disruptions in 2022
80% of payments organizations believe reskilling is vital to retaining talent amid industry transformation
The proportion of payments staff trained in data analytics increased from 20% to 45% over three years
48% of payments firms report a skills shortage in agile project management
55% of organizations have adopted microlearning modules to enhance ongoing upskilling efforts
61% of payment industry HR managers see cross-skilling as a strategy to enhance workforce flexibility
90% of payments industry leaders agree that continuous learning programs are critical for future readiness
Payment industry certifications in cybersecurity jumped by 65% in 2023, indicating a focus on upskilling in security measures
72% of payment firms have introduced mentorship programs aimed at skill development
The revenue from upskilling and reskilling programs in the payments industry is projected to reach $2.5 billion by 2026
68% of payments professionals say their companies have a formal upskilling roadmap
60% of payments companies conducted skill gap analyses during 2022 to tailor their training initiatives
The percentage of payments staff trained in AI ethics and compliance increased by 40% in 2023
83% of executives believe upskilling enhances innovation within payment organizations
50% of payments firms report that upskilling in digital payments increased customer satisfaction scores
Investment in reskilling to adopt cryptocurrency solutions grew by 55% in 2023 across the payments sector
73% of payments organizations plan to incorporate virtual and augmented reality into training modules
The number of payments industry professionals pursuing certifications in blockchain increased by 80% during 2023
47% of payments companies have partnered with edtech platforms to enhance upskilling efforts
69% of middle management in payments have undergone leadership development training recently
62% of respondents in the payments industry believe that automation knowledge is crucial for future roles
The proportion of payments companies offering online reskilling courses increased from 30% to 65% between 2020 and 2023
78% of payment organizations prioritize upskilling in digital transformation strategies
49% of payments workers see upskilling as vital for career progression
67% of payments firms provide incentives for employees to pursue certifications and additional training
The use of virtual classrooms for payments training grew by 35% in 2023, indicating a shift toward remote learning
53% of payments firms find that skills in data privacy and compliance need immediate upskilling focus
40% of senior executives in payments industry have completed leadership development programs
73% of payments companies reported adapting their training programs to include new digital currencies
Over 60% of payments organizations conduct regular skill audits to identify reskilling needs
55% of payments sector HR managers believe that ongoing training can significantly reduce employee turnover
The average retirement age for payments industry professionals has increased by 2 years due to ongoing upskilling efforts
47% of small payments startups lack formal upskilling programs due to resource constraints
65% of major payment firms have launched internal training academies focused on digital and technological skills
79% of payments industry respondents say fostering a learning culture increases innovation
42% of payment employees believe that integrating AI tools into workflows requires more specialized training
58% of payments organizations are actively reskilling their workforce to support digital onboarding processes
71% of organizations that invested in upskilling saw improved customer retention
The number of professionals with accreditation in digital payment security increased by 85% in 2023
60% of payments firms actively track ROI on their upskilling investments
50% of large payment organizations plan to use virtual reality simulations for employee training by 2024
Employees trained in new digital payment platforms increased by 38% in 2023, indicating rapid skill acquisition
69% of payments managers believe that cross-disciplinary training improves team collaboration
The share of payments companies offering micro-credentials and digital badges increased to 55% in 2023, supporting ongoing skill validation
88% of payments organizations identify upskilling as a key component of their digital transformation roadmap
46% of employees in the payments industry believe that their current training programs are insufficient to meet future skill demands
54% of payment companies focus on reskilling as part of their talent acquisition strategies
The percentage of staff in payments with proficiency in machine learning increased by 50% in 2023
72% of payments organizations provide ongoing digital skills training to all employees
44% of payments firms allocate part of their training budgets specifically for emerging technologies like quantum computing
81% of companies in the payments sector see upskilling as a way to future-proof their workforce against industry disruption
44% of payments firms allocate part of their training budgets specifically for emerging technologies like quantum computing

Workforce Development and Skills Enhancement Interpretation

As the payments industry accelerates into a high-tech future, with over $10 billion being invested annually by 2025 and nearly 80% of leaders citing upskilling as essential to survival, it's clear that continuous learning isn't just a strategy—it's a necessity, even if only a third of staff currently feel their skills are up-to-date.