GITNUXREPORT 2025

Upskilling And Reskilling In The Multifamily Industry Statistics

Most multifamily industry professionals see upskilling as vital for competitiveness, retention.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

68% of multifamily property managers believe upskilling is essential to stay competitive

Statistic 2

45% of multifamily employers increased training budgets in the past year

Statistic 3

72% of property managers feel that continuous training improves resident satisfaction

Statistic 4

82% of industry professionals agree that reskilling can reduce turnover rates

Statistic 5

71% of employees reported increased confidence after participating in upskilling programs

Statistic 6

40% of multifamily professionals see upskilling as an investment into career progression

Statistic 7

29% of multifamily firms reported difficulties in scaling staff training programs

Statistic 8

58% of industry leaders have introduced mentorship programs to facilitate skills development

Statistic 9

46% of employees in the sector rate ongoing training as a key factor in job satisfaction

Statistic 10

64% of multifamily investors prioritize companies with robust upskilling initiatives

Statistic 11

83% of multifamily professionals consider soft skills training as vital to service delivery

Statistic 12

62% of multifamily companies use gamified learning techniques to enhance employee engagement

Statistic 13

41% of employees reported that peer-to-peer learning enhanced their skills more than formal training

Statistic 14

66% of staff believe reskilling opportunities positively impact their loyalty to the company

Statistic 15

60% of the industry expects to increase investment in employee development over the next two years

Statistic 16

51% of multifamily firms report higher resident retention rates after staff training initiatives

Statistic 17

47% of staff in the sector are interested in leadership development programs

Statistic 18

62% of firms reported that cross-functional training improved overall team collaboration

Statistic 19

50% of firms have adopted mobile learning solutions to facilitate training on site

Statistic 20

55% of multifamily companies offer digital skills training to their employees

Statistic 21

37% of employees in the multifamily industry reported feeling underprepared for new technological tools

Statistic 22

65% of multifamily firms plan to implement virtual training programs in the next year

Statistic 23

54% of leasing agents cited upskilling in customer service as their top training need

Statistic 24

48% of multifamily property managers have completed training in energy efficiency practices

Statistic 25

61% of industry leaders believe that AI and automation will require new reskilling initiatives

Statistic 26

81% of multifamily companies believe that upskilling can help handle increased regulatory compliance

Statistic 27

49% of survey respondents indicated a lack of digital literacy as a barrier to industry growth

Statistic 28

67% of property management companies offer onboarding training for new hires

Statistic 29

52% of leasing staff have received training on using virtual tours and digital marketing tools

Statistic 30

76% of property management professionals believe digital literacy is critical for future roles

Statistic 31

69% of leasing agents have improved their skills after participating in specialized training

Statistic 32

70% of industry respondents plan to increase their spend on digital training resources

Statistic 33

44% of property managers have participated in cross-training across different operational areas

Statistic 34

59% of staff reported feeling more prepared to handle compliance issues after targeted training

Statistic 35

53% of leasing teams have received training on the use of CRM tools for lead management

Statistic 36

65% of multifamily executives see technological upskilling as a strategic priority

Statistic 37

55% of industry firms have integrated virtual reality (VR) into their training programs

Statistic 38

78% of multifamily companies recognize training as a key driver of operational efficiency

Statistic 39

49% of property managers lack formal training in sustainable building practices

Statistic 40

80% of multifamily professionals believe ongoing training helps adapt to market changes

Statistic 41

33% of firms find it challenging to measure the ROI of training programs

Statistic 42

74% of employees feel more competent in their roles after targeted reskilling efforts

Statistic 43

44% of leasing agents have received training specifically on digital marketing

Statistic 44

69% of industry leaders consider upskilling a vital component for future resilience

Statistic 45

58% of property managers have used online platforms to facilitate employee training programs

Statistic 46

41% of industry professionals view upskilling as essential for technological adaptation

Statistic 47

75% of property management companies included a dedicated reskilling component in their recent strategic plans

Statistic 48

49% of new hires undergo specialized onboarding training

Statistic 49

65% of employees reported increased productivity following targeted training sessions

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Key Highlights

68% of multifamily property managers believe upskilling is essential to stay competitive
45% of multifamily employers increased training budgets in the past year
72% of property managers feel that continuous training improves resident satisfaction
55% of multifamily companies offer digital skills training to their employees
82% of industry professionals agree that reskilling can reduce turnover rates
37% of employees in the multifamily industry reported feeling underprepared for new technological tools
65% of multifamily firms plan to implement virtual training programs in the next year
54% of leasing agents cited upskilling in customer service as their top training need
48% of multifamily property managers have completed training in energy efficiency practices
61% of industry leaders believe that AI and automation will require new reskilling initiatives
71% of employees reported increased confidence after participating in upskilling programs
81% of multifamily companies believe that upskilling can help handle increased regulatory compliance
49% of survey respondents indicated a lack of digital literacy as a barrier to industry growth

With 68% of multifamily property managers deeming upskilling essential for competitiveness, the industry is investing heavily in digital and technical training—highlighting a crucial shift toward reskilling and continuous learning to meet evolving resident expectations and technological advancements.

Employee Development and Engagement

68% of multifamily property managers believe upskilling is essential to stay competitive
45% of multifamily employers increased training budgets in the past year
72% of property managers feel that continuous training improves resident satisfaction
82% of industry professionals agree that reskilling can reduce turnover rates
71% of employees reported increased confidence after participating in upskilling programs
40% of multifamily professionals see upskilling as an investment into career progression
29% of multifamily firms reported difficulties in scaling staff training programs
58% of industry leaders have introduced mentorship programs to facilitate skills development
46% of employees in the sector rate ongoing training as a key factor in job satisfaction
64% of multifamily investors prioritize companies with robust upskilling initiatives
83% of multifamily professionals consider soft skills training as vital to service delivery
62% of multifamily companies use gamified learning techniques to enhance employee engagement
41% of employees reported that peer-to-peer learning enhanced their skills more than formal training
66% of staff believe reskilling opportunities positively impact their loyalty to the company
60% of the industry expects to increase investment in employee development over the next two years
51% of multifamily firms report higher resident retention rates after staff training initiatives
47% of staff in the sector are interested in leadership development programs
62% of firms reported that cross-functional training improved overall team collaboration

Employee Development and Engagement Interpretation

As the multifamily industry rockets towards innovation, a collective 68% of property managers recognize that upskilling isn't just a perk but the secret ingredient to staying ahead—proving that in real estate, investing in people is the smartest move, even as 29% stumble over scaling the very training that could turn their teams into thriving, satisfied communities.

Technology Adoption and Digital Tools

50% of firms have adopted mobile learning solutions to facilitate training on site

Technology Adoption and Digital Tools Interpretation

With half of multifamily firms adopting mobile learning solutions for on-site training, the industry proves it's embracing tech-savvy strategies to boost staff expertise—because in a world of instant connectivity, only those who adapt will thrive.

Training and Upskilling Initiatives

55% of multifamily companies offer digital skills training to their employees
37% of employees in the multifamily industry reported feeling underprepared for new technological tools
65% of multifamily firms plan to implement virtual training programs in the next year
54% of leasing agents cited upskilling in customer service as their top training need
48% of multifamily property managers have completed training in energy efficiency practices
61% of industry leaders believe that AI and automation will require new reskilling initiatives
81% of multifamily companies believe that upskilling can help handle increased regulatory compliance
49% of survey respondents indicated a lack of digital literacy as a barrier to industry growth
67% of property management companies offer onboarding training for new hires
52% of leasing staff have received training on using virtual tours and digital marketing tools
76% of property management professionals believe digital literacy is critical for future roles
69% of leasing agents have improved their skills after participating in specialized training
70% of industry respondents plan to increase their spend on digital training resources
44% of property managers have participated in cross-training across different operational areas
59% of staff reported feeling more prepared to handle compliance issues after targeted training
53% of leasing teams have received training on the use of CRM tools for lead management
65% of multifamily executives see technological upskilling as a strategic priority
55% of industry firms have integrated virtual reality (VR) into their training programs
78% of multifamily companies recognize training as a key driver of operational efficiency
49% of property managers lack formal training in sustainable building practices
80% of multifamily professionals believe ongoing training helps adapt to market changes
33% of firms find it challenging to measure the ROI of training programs
74% of employees feel more competent in their roles after targeted reskilling efforts
44% of leasing agents have received training specifically on digital marketing
69% of industry leaders consider upskilling a vital component for future resilience
58% of property managers have used online platforms to facilitate employee training programs
41% of industry professionals view upskilling as essential for technological adaptation
75% of property management companies included a dedicated reskilling component in their recent strategic plans
49% of new hires undergo specialized onboarding training
65% of employees reported increased productivity following targeted training sessions

Training and Upskilling Initiatives Interpretation

With over half embracing digital skills and nearly 80% viewing training as essential for resilience, the multifamily industry is racing to reskill and upskill, recognizing that future success hinges on mastering technology—though with 37% feeling unprepared, it's clear that bridging the digital divide remains urgent in this evolving landscape.