GITNUXREPORT 2025

Upskilling And Reskilling In The Msp Industry Statistics

MSPs prioritize upskilling to boost competitiveness, revenue, retention, and innovation.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

58% of MSPs report that reskilling initiatives have improved employee morale

Statistic 2

59% of MSPs have introduced gamified learning modules to increase engagement

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52% of MSPs believe that upskilling helps improve customer satisfaction

Statistic 4

45% of MSPs experienced talent gaps due to skill shortages in 2023

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83% of MSPs see a direct link between employee upskilling and increased revenue

Statistic 6

42% of MSPs reported a decline in customer churn after investing in employee upskilling

Statistic 7

59% of MSPs believe upskilling has improved their service delivery quality

Statistic 8

72% of MSP employees feel more engaged after participating in upskilling programs

Statistic 9

65% of MSPs have seen an increase in employee retention due to reskilling initiatives

Statistic 10

53% of MSPs have experienced faster project delivery thanks to upskilled staff

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80% of MSPs confirm that reskilling reduces dependency on external consultants

Statistic 12

54% of MSPs report a positive ROI from their upskilling efforts within the first year

Statistic 13

77% of MSPs believe that employee reskilling enhances innovation capabilities

Statistic 14

55% of MSPs report higher customer satisfaction scores after staff training

Statistic 15

74% of MSPs investing in cloud technology training report enhanced implementation success

Statistic 16

41% of MSPs have reported a reduction in cybersecurity incidents after employee reskilling

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58% of MSPs have experienced increased employee confidence after reskilling

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72% of MSPs report that team upskilling helps in crisis management situations

Statistic 19

43% of MSPs see upskilling as a way to improve compliance with industry regulations

Statistic 20

54% of MSPs have experienced improved problem-solving abilities among staff after reskilling

Statistic 21

69% of MSPs believe that continuous reskilling creates a more adaptable workforce

Statistic 22

62% of MSPs report that reskilling initiatives have enhanced team collaboration

Statistic 23

48% of MSPs have observed a decline in staff turnover after implementing upskilling programs

Statistic 24

81% of MSPs believe that re-skilling accelerates digital adoption internally

Statistic 25

78% of MSPs prioritize upskilling their technical staff to stay competitive

Statistic 26

65% of MSPs have increased their investment in employee reskilling over the past year

Statistic 27

70% of MSPs offer training programs internally

Statistic 28

80% of MSPs agree that continuous learning is essential for adapting to technological changes

Statistic 29

60% of MSP firms have formal upskilling programs

Statistic 30

55% of surveyed MSPs reported a mass reskilling initiative in the last 12 months

Statistic 31

47% of MSPs focus reskilling on cybersecurity skills

Statistic 32

38% of MSPs utilize online platforms for employee upskilling

Statistic 33

73% of MSPs believe reskilling speeds up onboarding processes

Statistic 34

68% of MSPs plan to implement AI training for their staff by 2024

Statistic 35

54% of MSPs provide certification programs as part of their reskilling initiatives

Statistic 36

48% of MSPs intend to dedicate more budget toward reskilling efforts in 2024

Statistic 37

61% of MSPs include cybersecurity updates in their internal training modules

Statistic 38

62% of MSPs use external training providers to supplement their internal programs

Statistic 39

49% of MSPs update training content quarterly to reflect current industry standards

Statistic 40

69% of MSPs see a rise in cross-functional skills after reskilling programs

Statistic 41

51% of MSPs have increased efforts in upskilling for remote work capabilities

Statistic 42

67% of MSPs focus on upskilling in data analytics to better serve clients

Statistic 43

63% of MSPs believe that upskilling helps attract top talent

Statistic 44

70% of MSPs prioritize leadership development as part of reskilling strategies

Statistic 45

49% of MSPs report that reskilling has contributed to expanding their service portfolios

Statistic 46

65% of MSPs believe that future competitiveness depends on continuous upskilling efforts

Statistic 47

80% of MSPs consider upskilling an essential element for digital transformation

Statistic 48

55% of MSPs plan to develop specialized training for emerging technologies like AI and blockchain

Statistic 49

49% of MSPs would allocate more resources to reskilling if budgets were not constrained

Statistic 50

61% of MSPs have partnerships with technology vendors for tailored upskilling content

Statistic 51

73% of MSPs provide career progression pathways linked to upskilling programs

Statistic 52

55% of MSPs see value in cross-training employees across different service areas

Statistic 53

70% of MSPs consider soft skills training an integral part of reskilling efforts

Statistic 54

60% of MSPs report that their clients value the enhanced expertise resulting from reskilling

Statistic 55

67% of MSPs incorporate reskilling progress into employee reviews

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Key Highlights

78% of MSPs prioritize upskilling their technical staff to stay competitive
65% of MSPs have increased their investment in employee reskilling over the past year
52% of MSPs believe that upskilling helps improve customer satisfaction
70% of MSPs offer training programs internally
45% of MSPs experienced talent gaps due to skill shortages in 2023
80% of MSPs agree that continuous learning is essential for adapting to technological changes
60% of MSP firms have formal upskilling programs
55% of surveyed MSPs reported a mass reskilling initiative in the last 12 months
47% of MSPs focus reskilling on cybersecurity skills
38% of MSPs utilize online platforms for employee upskilling
83% of MSPs see a direct link between employee upskilling and increased revenue
73% of MSPs believe reskilling speeds up onboarding processes
68% of MSPs plan to implement AI training for their staff by 2024

In a rapidly evolving MSP landscape, where 78% of providers are prioritizing technical upskilling to stay competitive and 80% see continuous learning as vital for technological adaptation, it’s clear that reskilling and upskilling are not just trends—they’re essential for driving growth, enhancing customer satisfaction, and securing a future-proof workforce.

Employee Engagement and Satisfaction

58% of MSPs report that reskilling initiatives have improved employee morale
59% of MSPs have introduced gamified learning modules to increase engagement

Employee Engagement and Satisfaction Interpretation

With 58% of MSPs noting that reskilling boosts employee morale and 59% employing gamified learning to enhance engagement, the industry is demonstrating that investing in workforce development is both a smart strategy and a game changer.

Impact and Benefits of Training

52% of MSPs believe that upskilling helps improve customer satisfaction
45% of MSPs experienced talent gaps due to skill shortages in 2023
83% of MSPs see a direct link between employee upskilling and increased revenue
42% of MSPs reported a decline in customer churn after investing in employee upskilling
59% of MSPs believe upskilling has improved their service delivery quality
72% of MSP employees feel more engaged after participating in upskilling programs
65% of MSPs have seen an increase in employee retention due to reskilling initiatives
53% of MSPs have experienced faster project delivery thanks to upskilled staff
80% of MSPs confirm that reskilling reduces dependency on external consultants
54% of MSPs report a positive ROI from their upskilling efforts within the first year
77% of MSPs believe that employee reskilling enhances innovation capabilities
55% of MSPs report higher customer satisfaction scores after staff training
74% of MSPs investing in cloud technology training report enhanced implementation success
41% of MSPs have reported a reduction in cybersecurity incidents after employee reskilling
58% of MSPs have experienced increased employee confidence after reskilling
72% of MSPs report that team upskilling helps in crisis management situations
43% of MSPs see upskilling as a way to improve compliance with industry regulations
54% of MSPs have experienced improved problem-solving abilities among staff after reskilling
69% of MSPs believe that continuous reskilling creates a more adaptable workforce
62% of MSPs report that reskilling initiatives have enhanced team collaboration
48% of MSPs have observed a decline in staff turnover after implementing upskilling programs
81% of MSPs believe that re-skilling accelerates digital adoption internally

Impact and Benefits of Training Interpretation

In the rapidly evolving MSP landscape, upskilling isn't just a boost to employee morale—it's a proven strategy that uplifts customer satisfaction by 52%, reduces dependency on external consultants by 80%, and accelerates digital adoption in a way that makes crises and compliance both more manageable and more profitable.

Upskilling and Reskilling Practices

78% of MSPs prioritize upskilling their technical staff to stay competitive
65% of MSPs have increased their investment in employee reskilling over the past year
70% of MSPs offer training programs internally
80% of MSPs agree that continuous learning is essential for adapting to technological changes
60% of MSP firms have formal upskilling programs
55% of surveyed MSPs reported a mass reskilling initiative in the last 12 months
47% of MSPs focus reskilling on cybersecurity skills
38% of MSPs utilize online platforms for employee upskilling
73% of MSPs believe reskilling speeds up onboarding processes
68% of MSPs plan to implement AI training for their staff by 2024
54% of MSPs provide certification programs as part of their reskilling initiatives
48% of MSPs intend to dedicate more budget toward reskilling efforts in 2024
61% of MSPs include cybersecurity updates in their internal training modules
62% of MSPs use external training providers to supplement their internal programs
49% of MSPs update training content quarterly to reflect current industry standards
69% of MSPs see a rise in cross-functional skills after reskilling programs
51% of MSPs have increased efforts in upskilling for remote work capabilities
67% of MSPs focus on upskilling in data analytics to better serve clients
63% of MSPs believe that upskilling helps attract top talent
70% of MSPs prioritize leadership development as part of reskilling strategies
49% of MSPs report that reskilling has contributed to expanding their service portfolios
65% of MSPs believe that future competitiveness depends on continuous upskilling efforts
80% of MSPs consider upskilling an essential element for digital transformation
55% of MSPs plan to develop specialized training for emerging technologies like AI and blockchain
49% of MSPs would allocate more resources to reskilling if budgets were not constrained
61% of MSPs have partnerships with technology vendors for tailored upskilling content
73% of MSPs provide career progression pathways linked to upskilling programs
55% of MSPs see value in cross-training employees across different service areas
70% of MSPs consider soft skills training an integral part of reskilling efforts
60% of MSPs report that their clients value the enhanced expertise resulting from reskilling
67% of MSPs incorporate reskilling progress into employee reviews

Upskilling and Reskilling Practices Interpretation

Amid rapid technological shifts, 78% of MSPs double down on upskilling their technical teams—recognizing that in the race for digital dominance, investing in human capital isn’t just smart, it’s essential for staying competitive and relevant.