GITNUXREPORT 2025

Upskilling And Reskilling In The Insurance Industry Statistics

Insurance upskilling grows; boosts efficiency, innovation, employee satisfaction.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

Our Commitment to Accuracy

Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Statistic 1

The global insurtech market is expected to grow at a CAGR of 24.7% from 2021 to 2028, spurring increased focus on upskilling

Statistic 2

The number of insurance companies offering microlearning modules increased by 40% in 2022

Statistic 3

The adoption rate of mobile learning platforms for insurance training increased by 45% in 2023

Statistic 4

83% of insurance companies view regulatory compliance as a key area for upskilling efforts

Statistic 5

78% of insurance companies have prioritized upskilling and reskilling programs in response to digital transformation

Statistic 6

65% of insurance industry leaders believe that upskilling their workforce can improve customer satisfaction

Statistic 7

72% of insurance companies plan to increase investment in digital skills training within the next two years

Statistic 8

54% of insurance firms report that lack of digital skills is a significant barrier to innovation

Statistic 9

68% of insurers believe that reskilling initiatives are essential for future growth

Statistic 10

The top three skills insurers seek to develop through upskilling are digital literacy, data analytics, and customer experience management

Statistic 11

Investment in AI training for insurance employees increased by 35% in 2023

Statistic 12

80% of insurance companies now include reskilling as part of their strategic planning

Statistic 13

The average insurance employee undergoes 20 hours of digital upskilling annually

Statistic 14

62% of incumbent insurers have partnerships with edtech companies to facilitate skill development

Statistic 15

45% of insurance professionals believe that reskilling is necessary due to rapid technological change

Statistic 16

Reskilling initiatives led to a 30% improvement in claims processing efficiency

Statistic 17

70% of recent insurance hires cite upskilling opportunities as a key factor in choosing their employer

Statistic 18

53% of insurance executives see reskilling as essential for digital transformation success

Statistic 19

77% of insurance firms reported increased employee engagement after implementing upskilling programs

Statistic 20

48% of insurance workers fear that automation may threaten their jobs, prompting a focus on reskilling

Statistic 21

58% of insurance industry leaders expect that AI and machine learning will transform their workforce requirements within five years

Statistic 22

The average time to reskill an insurance employee from traditional to digital roles decreased by 25% with targeted training programs

Statistic 23

65% of underwriting teams report improved decision-making after participating in digital skills training

Statistic 24

The global investment in insurance reskilling initiatives reached $2.8 billion in 2023, a 20% increase from the previous year

Statistic 25

Nearly 90% of insurers are investing in cyber security training for their workforce, recognizing the importance of data protection

Statistic 26

60% of insurance companies plan to extend reskilling programs to middle-management levels by 2024

Statistic 27

50% of insurance companies attribute their recent digital transformation successes directly to employee upskilling

Statistic 28

80% of insurance employees believe ongoing training is critical to their job satisfaction

Statistic 29

Insurance industry salaries increased on average by 12% after reskilling initiatives, according to recent reports

Statistic 30

65% of insurance firms report that reskilling contributed to a reduction in employee turnover by up to 15%

Statistic 31

70% of insurers plan to integrate AI training into their core employee development programs by 2025

Statistic 32

43% of insurance companies have already implemented comprehensive reskilling programs targeting underrepresented groups

Statistic 33

59% of insurance professionals feel adequately prepared for digital roles after participating in upskilling programs

Statistic 34

67% of insurers believe that remote learning platforms are essential for scalable upskilling efforts

Statistic 35

The number of micro-credential certifications in insurance-related skills increased by 50% in 2022

Statistic 36

80% of insurance companies acknowledge that upskilling improves their agility in responding to market changes

Statistic 37

56% of insurance firms have introduced virtual mentorship programs to support reskilling efforts

Statistic 38

63% of underwriters reported better risk assessment accuracy after participating in digital skills training

Statistic 39

54% of insurance companies now offer specialized training in analytics for claims management

Statistic 40

75% of insurance firms see upskilling as crucial for compliance with upcoming regulations

Statistic 41

72% of insurance employees reported increased confidence in their roles following digital reskilling programs

Statistic 42

61% of insurance companies have increased training budgets specifically for reskilling initiatives

Statistic 43

55% of insurance professionals have completed cross-training to facilitate operational flexibility

Statistic 44

49% of insurance firms highlighted upskilling as a key factor in their digital transformation success stories

Statistic 45

70% of insurers believe reskilling will help them better meet evolving customer expectations

Statistic 46

64% of insurance companies have dedicated teams for developing and managing upskilling programs

Statistic 47

58% of insurance companies have seen a measurable impact on their bottom line attributed to employee reskilling

Statistic 48

The percentage of insurance employees who believe they need additional digital training rose by 30% in 2022, according to survey data

Statistic 49

85% of insurance CEOs emphasize upskilling their workforce as a strategic priority

Statistic 50

The investment in virtual reality training modules in insurance grew by 60% in 2023

Statistic 51

78% of insurers are developing digital skills training specifically for customer service teams

Statistic 52

54% of insurance companies plan to implement AI-driven onboarding programs for new employees by 2025

Statistic 53

59% of insurance firms invest in virtual reality training modules for complex technical skills

Statistic 54

69% of insurance companies are adopting gamified learning platforms to increase engagement in training

Statistic 55

74% of insurance brokers report that digital upskilling helped them secure more clients

Statistic 56

80% of insurance organizations are exploring AI-powered personalized training solutions

Slide 1 of 56

Sources

Our Reports have been cited by:

Trust Badges - Publications that have cited our reports

Key Highlights

78% of insurance companies have prioritized upskilling and reskilling programs in response to digital transformation
65% of insurance industry leaders believe that upskilling their workforce can improve customer satisfaction
The global insurtech market is expected to grow at a CAGR of 24.7% from 2021 to 2028, spurring increased focus on upskilling
72% of insurance companies plan to increase investment in digital skills training within the next two years
54% of insurance firms report that lack of digital skills is a significant barrier to innovation
68% of insurers believe that reskilling initiatives are essential for future growth
The top three skills insurers seek to develop through upskilling are digital literacy, data analytics, and customer experience management
Investment in AI training for insurance employees increased by 35% in 2023
80% of insurance companies now include reskilling as part of their strategic planning
The average insurance employee undergoes 20 hours of digital upskilling annually
62% of incumbent insurers have partnerships with edtech companies to facilitate skill development
45% of insurance professionals believe that reskilling is necessary due to rapid technological change
54% of insurance companies plan to implement AI-driven onboarding programs for new employees by 2025

In an era where 78% of insurance companies are prioritizing upskilling and reskilling amid a booming insurtech market projected to grow at 24.7% CAGR, the sector is rapidly transforming its workforce to meet the demands of digital innovation, regulatory compliance, and evolving customer expectations.

Industry Transformation and Market Trends

The global insurtech market is expected to grow at a CAGR of 24.7% from 2021 to 2028, spurring increased focus on upskilling
The number of insurance companies offering microlearning modules increased by 40% in 2022
The adoption rate of mobile learning platforms for insurance training increased by 45% in 2023

Industry Transformation and Market Trends Interpretation

As the insurtech market accelerates at nearly a quarter-century growth rate, insurance companies are smartly investing in microlearning and mobile platforms—aptly demonstrating that in an industry where risk is inevitable, staying ahead depends on upskilling at the speed of technology.

Regulatory and Security Challenges

83% of insurance companies view regulatory compliance as a key area for upskilling efforts

Regulatory and Security Challenges Interpretation

With 83% of insurers prioritizing regulatory compliance in their upskilling efforts, it's clear that navigating the complex rules of the game has become as vital as the policies they sell.

Reskilling, Upskilling, and Workforce Development

78% of insurance companies have prioritized upskilling and reskilling programs in response to digital transformation
65% of insurance industry leaders believe that upskilling their workforce can improve customer satisfaction
72% of insurance companies plan to increase investment in digital skills training within the next two years
54% of insurance firms report that lack of digital skills is a significant barrier to innovation
68% of insurers believe that reskilling initiatives are essential for future growth
The top three skills insurers seek to develop through upskilling are digital literacy, data analytics, and customer experience management
Investment in AI training for insurance employees increased by 35% in 2023
80% of insurance companies now include reskilling as part of their strategic planning
The average insurance employee undergoes 20 hours of digital upskilling annually
62% of incumbent insurers have partnerships with edtech companies to facilitate skill development
45% of insurance professionals believe that reskilling is necessary due to rapid technological change
Reskilling initiatives led to a 30% improvement in claims processing efficiency
70% of recent insurance hires cite upskilling opportunities as a key factor in choosing their employer
53% of insurance executives see reskilling as essential for digital transformation success
77% of insurance firms reported increased employee engagement after implementing upskilling programs
48% of insurance workers fear that automation may threaten their jobs, prompting a focus on reskilling
58% of insurance industry leaders expect that AI and machine learning will transform their workforce requirements within five years
The average time to reskill an insurance employee from traditional to digital roles decreased by 25% with targeted training programs
65% of underwriting teams report improved decision-making after participating in digital skills training
The global investment in insurance reskilling initiatives reached $2.8 billion in 2023, a 20% increase from the previous year
Nearly 90% of insurers are investing in cyber security training for their workforce, recognizing the importance of data protection
60% of insurance companies plan to extend reskilling programs to middle-management levels by 2024
50% of insurance companies attribute their recent digital transformation successes directly to employee upskilling
80% of insurance employees believe ongoing training is critical to their job satisfaction
Insurance industry salaries increased on average by 12% after reskilling initiatives, according to recent reports
65% of insurance firms report that reskilling contributed to a reduction in employee turnover by up to 15%
70% of insurers plan to integrate AI training into their core employee development programs by 2025
43% of insurance companies have already implemented comprehensive reskilling programs targeting underrepresented groups
59% of insurance professionals feel adequately prepared for digital roles after participating in upskilling programs
67% of insurers believe that remote learning platforms are essential for scalable upskilling efforts
The number of micro-credential certifications in insurance-related skills increased by 50% in 2022
80% of insurance companies acknowledge that upskilling improves their agility in responding to market changes
56% of insurance firms have introduced virtual mentorship programs to support reskilling efforts
63% of underwriters reported better risk assessment accuracy after participating in digital skills training
54% of insurance companies now offer specialized training in analytics for claims management
75% of insurance firms see upskilling as crucial for compliance with upcoming regulations
72% of insurance employees reported increased confidence in their roles following digital reskilling programs
61% of insurance companies have increased training budgets specifically for reskilling initiatives
55% of insurance professionals have completed cross-training to facilitate operational flexibility
49% of insurance firms highlighted upskilling as a key factor in their digital transformation success stories
70% of insurers believe reskilling will help them better meet evolving customer expectations
64% of insurance companies have dedicated teams for developing and managing upskilling programs
58% of insurance companies have seen a measurable impact on their bottom line attributed to employee reskilling
The percentage of insurance employees who believe they need additional digital training rose by 30% in 2022, according to survey data
85% of insurance CEOs emphasize upskilling their workforce as a strategic priority
The investment in virtual reality training modules in insurance grew by 60% in 2023
78% of insurers are developing digital skills training specifically for customer service teams

Reskilling, Upskilling, and Workforce Development Interpretation

Amidst sweeping digital change, insurance companies are pouring billions into upskilling—transforming their workforce from traditional claim handlers to tech-savvy strategists, all while fearing automation's shadow, because in the race for innovation, those who retrain, not retire, will claim the future.

Technological Adoption and Digital Innovation

54% of insurance companies plan to implement AI-driven onboarding programs for new employees by 2025
59% of insurance firms invest in virtual reality training modules for complex technical skills
69% of insurance companies are adopting gamified learning platforms to increase engagement in training
74% of insurance brokers report that digital upskilling helped them secure more clients
80% of insurance organizations are exploring AI-powered personalized training solutions

Technological Adoption and Digital Innovation Interpretation

With insurers increasingly turning to AI, virtual reality, and gamified platforms to upskill staff, it's clear the industry recognizes that only those who innovate their training methods will stay ahead in the race to service smarter, more engaged clients.