GITNUXREPORT 2025

Upskilling And Reskilling In The Hospitality Industry Statistics

Hospitality industry invests heavily in upskilling, boosting growth and employee retention.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

40% of hospitality workers believe that upskilling has improved their career prospects

Statistic 2

60% of millennial hospitality workers feel that digital upskilling is necessary for their professional development

Statistic 3

48% of hospitality professionals believe that upskilling can help adapt to future technological advancements

Statistic 4

81% of hospitality students believe upskilling should be a continuous process to stay relevant

Statistic 5

Reskilling initiatives in restaurants increased employee retention rates by 20% in 2023

Statistic 6

Reskilling in the hospitality industry has resulted in a 25% increase in employee productivity

Statistic 7

Training programs that include soft skills development led to a 40% higher customer satisfaction rating

Statistic 8

Investment in hospitality industry training programs grew by 35% in 2023, indicating increased focus on upskilling

Statistic 9

The hospitality industry’s investment in AI-based training tools reached $150 million in 2023, a 50% increase from the previous year

Statistic 10

Investment in cloud-based learning management systems (LMS) for hospitality increased by 45% in 2023, supporting scalable training initiatives

Statistic 11

29% of hospitality organizations have implemented virtual reality (VR) training modules, aiming to enhance learner engagement

Statistic 12

65% of hospitality businesses have implemented upskilling programs in the past year

Statistic 13

78% of hospitality HR managers believe reskilling is essential for future growth

Statistic 14

The global hospitality workforce is expected to grow by 7% through 2025 due to upskilling efforts

Statistic 15

54% of hotel employees have participated in digital skills training since 2022

Statistic 16

70% of hotel employers prioritize soft skills training such as communication and customer service

Statistic 17

45% of hospitality companies have collaborated with tech providers to provide digital upskilling programs

Statistic 18

The adoption of e-learning platforms for hospitality training increased by 60% in 2023

Statistic 19

82% of hotels offer some form of formal training programs tailored to new hires

Statistic 20

55% of hospitality companies reported a skill gap in digital marketing, prompting targeted upskilling initiatives

Statistic 21

38% of hospitality workers lack sufficient training for advanced technology integration

Statistic 22

47% of hospitality firms see upskilling as a strategic response to labor shortages

Statistic 23

Smaller hospitality establishments are 30% less likely to implement formal upskilling programs compared to large chains

Statistic 24

The average time spent on upskilling activities per employee increased from 3 hours to 8 hours weekly during 2023

Statistic 25

69% of hotel executives agree that reskilling is vital to adapting to post-pandemic hospitality trends

Statistic 26

42% of hospitality workers report that lack of training is a primary reason for job dissatisfaction

Statistic 27

80% of hotel chains plan to expand their reskilling programs in the next two years

Statistic 28

52% of hospitality employees want more training on sustainability practices

Statistic 29

58% of hospitality companies report success in reducing turnover through targeted upskilling initiatives

Statistic 30

33% of hospitality learners prefer gamified training modules for skill development

Statistic 31

Digital literacy training in hospitality has increased by 70% since 2022, according to industry surveys

Statistic 32

65% of hospitality employers consider upskilling as a way to improve guest experience

Statistic 33

48% of hospitality staff have undergone reskilling for health and safety protocols since 2020

Statistic 34

75% of hospitality managers believe continuous learning is key to operational excellence

Statistic 35

55% of hospitality businesses see upskilling as essential for digital transformation

Statistic 36

68% of new hospitality hires receive onboarding that emphasizes skill development

Statistic 37

The number of hospitality employees participating in online reskilling courses increased by 80% during 2023

Statistic 38

37% of hospitality professionals have reported that reskilling helped them transition to managerial roles

Statistic 39

62% of hospitality companies plan to allocate more budget for employee training in the next fiscal year

Statistic 40

43% of hospitality industry workers have received training in new health protocols, following the pandemic

Statistic 41

83% of hospitality students believe that ongoing upskilling opportunities are critical for career advancement

Statistic 42

53% of small hotels lack formal upskilling programs due to resource constraints, revert to informal training methods

Statistic 43

72% of hospitality sector employers report difficulty in finding skilled workers, emphasizing the need for reskilling efforts

Statistic 44

30% of frontline hospitality staff have undergone cybersecurity training to better protect guest data

Statistic 45

66% of hospitality employees have expressed interest in cross-training to diversify their skill set

Statistic 46

The use of mobile learning apps for hospitality training increased by 55% in 2023, enhancing accessibility

Statistic 47

80% of hospitality sector leaders agree that continuous upskilling will be a competitive advantage in the future

Statistic 48

35% of hospitality staff have received virtual coaching as part of their reskilling journey

Statistic 49

The average age of employees undergoing reskilling in hospitality is 29 years, indicating a focus on early-career development

Statistic 50

54% of hospitality organizations plan to implement microlearning modules to enhance training efficiency

Statistic 51

29% of hospitality companies have introduced peer-to-peer learning programs to foster knowledge sharing

Statistic 52

72% of hospitality HR managers now see digital skills as critical for frontline staff

Statistic 53

60% of hospitality companies are planning to increase their training budgets in the next year, aiming to bridge skill gaps

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Key Highlights

65% of hospitality businesses have implemented upskilling programs in the past year
78% of hospitality HR managers believe reskilling is essential for future growth
The global hospitality workforce is expected to grow by 7% through 2025 due to upskilling efforts
54% of hotel employees have participated in digital skills training since 2022
Reskilling initiatives in restaurants increased employee retention rates by 20% in 2023
40% of hospitality workers believe that upskilling has improved their career prospects
70% of hotel employers prioritize soft skills training such as communication and customer service
45% of hospitality companies have collaborated with tech providers to provide digital upskilling programs
The adoption of e-learning platforms for hospitality training increased by 60% in 2023
82% of hotels offer some form of formal training programs tailored to new hires
55% of hospitality companies reported a skill gap in digital marketing, prompting targeted upskilling initiatives
38% of hospitality workers lack sufficient training for advanced technology integration
Reskilling in the hospitality industry has resulted in a 25% increase in employee productivity

With 65% of hospitality businesses ramping up upskilling programs in the past year and nearly 80% of HR managers viewing reskilling as vital for future growth, the industry is rapidly transforming through innovative training initiatives that boost productivity, enhance guest experiences, and address critical skill gaps.

Employee Perceptions and Attitudes Toward Reskilling

40% of hospitality workers believe that upskilling has improved their career prospects
60% of millennial hospitality workers feel that digital upskilling is necessary for their professional development
48% of hospitality professionals believe that upskilling can help adapt to future technological advancements
81% of hospitality students believe upskilling should be a continuous process to stay relevant

Employee Perceptions and Attitudes Toward Reskilling Interpretation

With an overwhelming majority recognizing the importance of ongoing upskilling—from career prospects to digital mastery—the hospitality industry is clearly betting that continuous learning is the key to staying afloat in a rapidly evolving technological landscape.

Impact and Outcomes of Reskilling and Upskilling

Reskilling initiatives in restaurants increased employee retention rates by 20% in 2023
Reskilling in the hospitality industry has resulted in a 25% increase in employee productivity
Training programs that include soft skills development led to a 40% higher customer satisfaction rating

Impact and Outcomes of Reskilling and Upskilling Interpretation

As the hospitality industry proves that investing in upskilling and reskilling isn't just a training expense but a recipe for retention, productivity, and customer delight—delivering a five-star return on investment in 2023.

Industry Investment and Strategic Initiatives

Investment in hospitality industry training programs grew by 35% in 2023, indicating increased focus on upskilling
The hospitality industry’s investment in AI-based training tools reached $150 million in 2023, a 50% increase from the previous year
Investment in cloud-based learning management systems (LMS) for hospitality increased by 45% in 2023, supporting scalable training initiatives

Industry Investment and Strategic Initiatives Interpretation

With a 35% surge in training investments, a 50% jump in AI tools, and a 45% rise in cloud-based LMS, the hospitality industry is clearly transforming itself from a service sector into a tech-savvy learning hub—proof that hospitality's future is as much about upskilling as it is about serving guests.

Technologies and Platforms in Hospitality Training

29% of hospitality organizations have implemented virtual reality (VR) training modules, aiming to enhance learner engagement

Technologies and Platforms in Hospitality Training Interpretation

With 29% of hospitality firms embracing VR training to boost engagement, the industry is clearly betting that a virtual world can serve up more than just immersive experiences—it’s cooking up a smarter, more adaptable workforce.

Workforce Skills Development and Training Adoption

65% of hospitality businesses have implemented upskilling programs in the past year
78% of hospitality HR managers believe reskilling is essential for future growth
The global hospitality workforce is expected to grow by 7% through 2025 due to upskilling efforts
54% of hotel employees have participated in digital skills training since 2022
70% of hotel employers prioritize soft skills training such as communication and customer service
45% of hospitality companies have collaborated with tech providers to provide digital upskilling programs
The adoption of e-learning platforms for hospitality training increased by 60% in 2023
82% of hotels offer some form of formal training programs tailored to new hires
55% of hospitality companies reported a skill gap in digital marketing, prompting targeted upskilling initiatives
38% of hospitality workers lack sufficient training for advanced technology integration
47% of hospitality firms see upskilling as a strategic response to labor shortages
Smaller hospitality establishments are 30% less likely to implement formal upskilling programs compared to large chains
The average time spent on upskilling activities per employee increased from 3 hours to 8 hours weekly during 2023
69% of hotel executives agree that reskilling is vital to adapting to post-pandemic hospitality trends
42% of hospitality workers report that lack of training is a primary reason for job dissatisfaction
80% of hotel chains plan to expand their reskilling programs in the next two years
52% of hospitality employees want more training on sustainability practices
58% of hospitality companies report success in reducing turnover through targeted upskilling initiatives
33% of hospitality learners prefer gamified training modules for skill development
Digital literacy training in hospitality has increased by 70% since 2022, according to industry surveys
65% of hospitality employers consider upskilling as a way to improve guest experience
48% of hospitality staff have undergone reskilling for health and safety protocols since 2020
75% of hospitality managers believe continuous learning is key to operational excellence
55% of hospitality businesses see upskilling as essential for digital transformation
68% of new hospitality hires receive onboarding that emphasizes skill development
The number of hospitality employees participating in online reskilling courses increased by 80% during 2023
37% of hospitality professionals have reported that reskilling helped them transition to managerial roles
62% of hospitality companies plan to allocate more budget for employee training in the next fiscal year
43% of hospitality industry workers have received training in new health protocols, following the pandemic
83% of hospitality students believe that ongoing upskilling opportunities are critical for career advancement
53% of small hotels lack formal upskilling programs due to resource constraints, revert to informal training methods
72% of hospitality sector employers report difficulty in finding skilled workers, emphasizing the need for reskilling efforts
30% of frontline hospitality staff have undergone cybersecurity training to better protect guest data
66% of hospitality employees have expressed interest in cross-training to diversify their skill set
The use of mobile learning apps for hospitality training increased by 55% in 2023, enhancing accessibility
80% of hospitality sector leaders agree that continuous upskilling will be a competitive advantage in the future
35% of hospitality staff have received virtual coaching as part of their reskilling journey
The average age of employees undergoing reskilling in hospitality is 29 years, indicating a focus on early-career development
54% of hospitality organizations plan to implement microlearning modules to enhance training efficiency
29% of hospitality companies have introduced peer-to-peer learning programs to foster knowledge sharing
72% of hospitality HR managers now see digital skills as critical for frontline staff
60% of hospitality companies are planning to increase their training budgets in the next year, aiming to bridge skill gaps

Workforce Skills Development and Training Adoption Interpretation

With 65% of hospitality businesses investing in upskilling, the industry is clearly riding the new wave of digital and soft skills development—turning labor shortages into opportunities for innovation, yet smaller hotels still lag behind, revealing that in hospitality, as in life, resourcefulness often trumps resources.