GITNUXREPORT 2025

Upskilling And Reskilling In The Food Service Industry Statistics

Upskilling boosts satisfaction, retention, customer service, and industry competitiveness.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

78% of restaurant employees who underwent reskilling reported feeling more engagement and motivation

Statistic 2

The global foodservice training market is projected to reach $4.5 billion by 2025

Statistic 3

The number of online food service training courses increased by 80% between 2020 and 2022

Statistic 4

68% of food service workers expressed interest in upskilling opportunities to advance their careers

Statistic 5

52% of restaurant managers reported that reskilling staff led to improved customer satisfaction

Statistic 6

75% of restaurant owners believe that continuous training is critical to maintaining competitive advantage

Statistic 7

60% of food service workers feel that upskilling can lead to salary increases

Statistic 8

40% of foodservice businesses increased their investment in employee training during the pandemic

Statistic 9

58% of restaurant staff reported better job satisfaction after participating in upskilling programs

Statistic 10

45% of foodservice establishments offer digital training modules to improve employee skills

Statistic 11

70% of restaurant chains believe that reskilling their workforce helps reduce turnover rates

Statistic 12

55% of foodservice workers see reskilling as a pathway to management positions

Statistic 13

65% of food service managers feel that investing in employee growth has a positive return on investment

Statistic 14

48% of employers report challenges in upskilling due to limited budget

Statistic 15

80% of food service workers believe that ongoing training makes them more confident in their roles

Statistic 16

33% of foodservice businesses offer cross-training programs to enhance workforce flexibility

Statistic 17

72% of foodservice companies are exploring virtual reality for employee training

Statistic 18

50% of restaurants have implemented or plan to implement AI-based training tools

Statistic 19

Training hours per employee in the foodservice industry increased by 25% from 2019 to 2022

Statistic 20

80% of foodservice employers agree that upskilling leads to better team collaboration

Statistic 21

41% of food service workers report that they would stay longer at their current job if there were more training opportunities

Statistic 22

65% of restaurants provide onboarding training that includes upskilling components

Statistic 23

78% of foodservice managers believe that upskilling reduces errors and waste

Statistic 24

54% of food service staff expect mandatory reskilling workshops in the next year

Statistic 25

37% of foodservice companies have collaborated with educational institutions for employee training programs

Statistic 26

62% of foodservice employees believe that digital literacy training is vital for career development

Statistic 27

The average time to upskill a foodservice worker to a competent level is 4.2 months

Statistic 28

80% of restaurant chains noted improvements in service speed post-reskilling initiatives

Statistic 29

49% of foodservice employees cite lack of time as a barrier to participating in training programs

Statistic 30

55% of newly hired foodservice staff received at least 10 hours of skills training within their first month

Statistic 31

69% of foodservice managers say tailored upskilling programs are more effective than generic ones

Statistic 32

82% of foodservice managers believe that investing in employee skill development improves overall business performance

Statistic 33

46% of foodservice workers indicated that they would pursue additional training if financial incentives were provided

Statistic 34

53% of foodservice organizations have adopted microlearning approaches for skill development

Statistic 35

44% of restaurants experienced a decrease in customer complaints after implementing upskilling programs

Statistic 36

73% of foodservice staff believe that ongoing training keeps their skills relevant in a competitive industry

Statistic 37

59% of employers plan to increase their training budgets in the next year to support upskilling initiatives

Statistic 38

66% of employees surveyed preferred flexible training schedules to accommodate busy restaurant hours

Statistic 39

83% of foodservice industry leaders emphasize the importance of a continuous learning culture

Statistic 40

51% of small foodservice businesses lack formal upskilling and reskilling programs

Statistic 41

77% of restaurant chains used gamification techniques in their training modules to increase engagement

Statistic 42

72% of foodservice staff reported increased job confidence after completing reskilling courses

Statistic 43

80% of restaurant owners agree that a well-trained workforce helps retain employees longer

Statistic 44

45% of foodservice workers are interested in reskilling for roles outside of the restaurant industry, such as logistics or customer service

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Key Highlights

68% of food service workers expressed interest in upskilling opportunities to advance their careers
52% of restaurant managers reported that reskilling staff led to improved customer satisfaction
The global foodservice training market is projected to reach $4.5 billion by 2025
75% of restaurant owners believe that continuous training is critical to maintaining competitive advantage
60% of food service workers feel that upskilling can lead to salary increases
40% of foodservice businesses increased their investment in employee training during the pandemic
58% of restaurant staff reported better job satisfaction after participating in upskilling programs
45% of foodservice establishments offer digital training modules to improve employee skills
70% of restaurant chains believe that reskilling their workforce helps reduce turnover rates
55% of foodservice workers see reskilling as a pathway to management positions
The number of online food service training courses increased by 80% between 2020 and 2022
65% of food service managers feel that investing in employee growth has a positive return on investment
48% of employers report challenges in upskilling due to limited budget

In an industry where change is the only constant, over two-thirds of food service workers are eager to upskill and reskill—driving a $4.5 billion global training market, boosting customer satisfaction, and redefining careers amid ongoing technological innovation.

Employee Engagement and Job Satisfaction

78% of restaurant employees who underwent reskilling reported feeling more engagement and motivation

Employee Engagement and Job Satisfaction Interpretation

With 78% of restaurant workers feeling more engaged after reskilling, it's clear that investing in their skills isn't just good for business—it's the secret ingredient for a motivated and committed workforce.

Market Growth and Industry Trends

The global foodservice training market is projected to reach $4.5 billion by 2025
The number of online food service training courses increased by 80% between 2020 and 2022

Market Growth and Industry Trends Interpretation

With the foodservice training market set to hit $4.5 billion and online courses booming by 80% between 2020 and 2022, it's clear that even in the kitchen, everyone is eager to learn new tricks—because in an industry where flavor and skill often go hand in hand, upskilling isn't just a trend, it's the recipe for survival.

Workforce Development and Upskilling

68% of food service workers expressed interest in upskilling opportunities to advance their careers
52% of restaurant managers reported that reskilling staff led to improved customer satisfaction
75% of restaurant owners believe that continuous training is critical to maintaining competitive advantage
60% of food service workers feel that upskilling can lead to salary increases
40% of foodservice businesses increased their investment in employee training during the pandemic
58% of restaurant staff reported better job satisfaction after participating in upskilling programs
45% of foodservice establishments offer digital training modules to improve employee skills
70% of restaurant chains believe that reskilling their workforce helps reduce turnover rates
55% of foodservice workers see reskilling as a pathway to management positions
65% of food service managers feel that investing in employee growth has a positive return on investment
48% of employers report challenges in upskilling due to limited budget
80% of food service workers believe that ongoing training makes them more confident in their roles
33% of foodservice businesses offer cross-training programs to enhance workforce flexibility
72% of foodservice companies are exploring virtual reality for employee training
50% of restaurants have implemented or plan to implement AI-based training tools
Training hours per employee in the foodservice industry increased by 25% from 2019 to 2022
80% of foodservice employers agree that upskilling leads to better team collaboration
41% of food service workers report that they would stay longer at their current job if there were more training opportunities
65% of restaurants provide onboarding training that includes upskilling components
78% of foodservice managers believe that upskilling reduces errors and waste
54% of food service staff expect mandatory reskilling workshops in the next year
37% of foodservice companies have collaborated with educational institutions for employee training programs
62% of foodservice employees believe that digital literacy training is vital for career development
The average time to upskill a foodservice worker to a competent level is 4.2 months
80% of restaurant chains noted improvements in service speed post-reskilling initiatives
49% of foodservice employees cite lack of time as a barrier to participating in training programs
55% of newly hired foodservice staff received at least 10 hours of skills training within their first month
69% of foodservice managers say tailored upskilling programs are more effective than generic ones
82% of foodservice managers believe that investing in employee skill development improves overall business performance
46% of foodservice workers indicated that they would pursue additional training if financial incentives were provided
53% of foodservice organizations have adopted microlearning approaches for skill development
44% of restaurants experienced a decrease in customer complaints after implementing upskilling programs
73% of foodservice staff believe that ongoing training keeps their skills relevant in a competitive industry
59% of employers plan to increase their training budgets in the next year to support upskilling initiatives
66% of employees surveyed preferred flexible training schedules to accommodate busy restaurant hours
83% of foodservice industry leaders emphasize the importance of a continuous learning culture
51% of small foodservice businesses lack formal upskilling and reskilling programs
77% of restaurant chains used gamification techniques in their training modules to increase engagement
72% of foodservice staff reported increased job confidence after completing reskilling courses
80% of restaurant owners agree that a well-trained workforce helps retain employees longer
45% of foodservice workers are interested in reskilling for roles outside of the restaurant industry, such as logistics or customer service

Workforce Development and Upskilling Interpretation

With 68% of foodservice workers eager to upskill and a resounding 80% believing it boosts confidence, it's clear that in an industry hungry for innovation, continuous training isn't just a boost to careers but the secret ingredient for staying ahead in a competitive culinary landscape.