Key Takeaways
- In 2023, over 7 trillion SMS messages were sent globally
- The average American sends 2,087 text messages per month
- 85% of consumers prefer texts over emails for promotions
- Women aged 18-24 send 100 texts per day on average
- 89% of smartphone owners aged 18-29 use texting daily
- Men receive 20% more promotional texts than women
- Global SMS revenue was $74.6 billion in 2022
- A2P SMS market to reach $100 billion by 2026
- US SMS revenue $5.2 billion in 2023
- Users delete 70% of texts within 1 minute if promotional
- Average text length is 140 characters
- 45% of texts contain emojis
- 55% of RCS users send rich media daily
- 5G boosts SMS speeds by 40%
- End-to-end encryption in RCS adopted by 70%
Text messaging remains a dominant and highly effective global communication channel.
Adoption and Usage
- In 2023, over 7 trillion SMS messages were sent globally
- The average American sends 2,087 text messages per month
- 85% of consumers prefer texts over emails for promotions
- Text messaging volume grew 4% year-over-year in 2022
- 95% of texts are read within 3 minutes of receipt
- Globally, 5.3 billion people use SMS in 2023
- US mobile users send/receive 47 texts per day on average
- 81% of small businesses use SMS marketing
- SMS open rates average 98%
- Text messages account for 90% of mobile data traffic in some regions
- 64% of consumers have scanned a QR code from a text
- Daily SMS volume in India exceeds 100 billion
- 75% of millennials prefer texting over calling
- SMS usage in enterprises grew 25% in 2022
- 90% of texts are opened within 3 minutes
- Global SMS revenue reached $80 billion in 2022
- 58% of users check texts immediately upon notification
- Texting surpasses voice calls in daily communication
- 96% of SMS messages are opened
- Over 2.4 billion active RCS users expected by 2024
- 70% of Gen Z communicate primarily via text
- SMS market share in notifications is 60%
- Average response time to texts is 90 seconds
- 83% of users opt-in for business texts
- Texts drive 30% higher engagement than email
- 50 billion SMS sent daily worldwide
- SMS penetration rate is 98% globally
- 40% increase in A2P SMS since 2020
- 92% of adults own a smartphone for texting
- SMS handles 80% of 2FA authentications
Adoption and Usage Interpretation
Demographics
- Women aged 18-24 send 100 texts per day on average
- 89% of smartphone owners aged 18-29 use texting daily
- Men receive 20% more promotional texts than women
- Gen Z (18-24) prefers SMS for customer service at 65%
- 75% of seniors over 65 use texting regularly
- Urban users send 30% more texts than rural
- 62% of Hispanics use SMS for banking alerts
- Baby boomers text 25 times per day average
- 95% of teens (13-17) text daily
- African Americans text 50% more than average
- 70% of parents use SMS for family coordination
- Women respond to texts 15% faster than men
- 55% of low-income users rely on SMS exclusively
- College students average 120 texts per day
- 80% of LGBTQ+ youth use texting for support
- Rural millennials text 40 texts/day vs urban 60
- 68% of employed adults use SMS for work
- Asians in US send 90 texts/day average
- 45% of users over 50 ignore promotional texts
- High school students exchange 167 texts/day
- Single users text 25% more than married
- 72% of teachers use SMS with students' parents
- Veterans prefer SMS for VA notifications at 78%
- 60% of disabled users rely on voice-to-text SMS
Demographics Interpretation
Engagement and Behavior
- Users delete 70% of texts within 1 minute if promotional
- Average text length is 140 characters
- 45% of texts contain emojis
- Response rate to business texts 45%
- 64% reply to SMS surveys
- Peak texting hours 6-9 PM weekdays
- 30% of texts are work-related
- Group texts average 5 participants
- 82% unsubscribe from spam texts immediately
- Texts with personalization see 2x engagement
- 55% share texts via screenshots
- Average daily texts per user 59
- 40% use GIFs in texts weekly
- Opt-out rates for SMS 1.5%
- 70% prefer SMS reminders over email
- Texts influence 26% of purchases
- 62% engage more with multimedia SMS
- Weekend texting volume 20% higher
- 35% report text fatigue from over-messaging
- Average conversation length 5 exchanges
- 78% read texts aloud in public
- 50% multitask while texting
- Voice notes in texts up 300% since 2020
- 65% ignore texts from unknown numbers
- Reaction emojis used in 60% of group chats
- 42% send location via text weekly
- SMS phishing click rate 11%
- 90% of people text while driving despite risks
- 25% of texts are apologies or corrections
- Night owls text 50% more after 10 PM
Engagement and Behavior Interpretation
Revenue and Market
- Global SMS revenue was $74.6 billion in 2022
- A2P SMS market to reach $100 billion by 2026
- US SMS revenue $5.2 billion in 2023
- RCS messaging market projected at $75 billion by 2028
- SMS marketing ROI averages 6:1
- Enterprise SMS spending up 18% YoY
- CPaaS market for SMS $40 billion in 2023
- India A2P SMS revenue $4 billion annually
- SMS gateways market $2.5 billion by 2027
- Retail SMS drives $0.32 per message revenue
- Banking SMS sector $15 billion globally
- Healthcare SMS market $8 billion in 2023
- Travel industry SMS revenue $2.1 billion
- 35% SMS profit margin for carriers
- E-commerce SMS conversion value $1.2 billion US
- Global P2P SMS declining 5% YoY
- OTT apps erode 20% of SMS revenue
- SMS fraud losses $1.7 billion in 2022
- Latin America A2P growth 22% to $3B
- 45% of SMS revenue from alerts/notifications
- SMS click-through rates yield 19% revenue lift
- Average cart recovery via SMS $12 per user
- Telecom SMS ARPU $1.50 monthly
- 28% increase in SMS marketing spend 2023
- SMS opt-in rates boost revenue 40%
- 98% open rate translates to 45% CTR revenue
Revenue and Market Interpretation
Security and Trends
- 55% of RCS users send rich media daily
- 5G boosts SMS speeds by 40%
- End-to-end encryption in RCS adopted by 70%
- SMS two-factor auth compromised in 15% attacks
- AI spam filters block 95% malicious texts
- SIM swap attacks rose 30% in 2023
- RCS to replace SMS by 2025 in 50% markets
- Blockchain SMS verification pilots in 20 countries
- Quantum threats to SMS encryption by 2030
- 80% decline in P2P SMS by 2030 predicted
- Biometric SMS auth trials show 99% accuracy
- Global SMS scam reports 2.5 million in 2023
- OTT integration with SMS up 60%
- 4G LTE SMS latency under 100ms average
- Privacy regs reduce SMS data sharing 25%
- AI-generated phishing texts up 400%
- Cross-platform RCS federation in EU 2024
- SMS carbon footprint 0.014g CO2 per message
- 6G SMS prototypes achieve 1ms latency
- Zero-rating SMS in 40% emerging markets
- Malware via MMS detected in 1% texts
- Federated learning improves SMS spam AI 20%
- SMS fallback for VoLTE failures 5%
Security and Trends Interpretation
Sources & References
- Reference 1STATISTAstatista.comVisit source
- Reference 2SIMPLETEXTINGsimpletexting.comVisit source
- Reference 3KLAVIYOklaviyo.comVisit source
- Reference 4TWILIOtwilio.comVisit source
- Reference 5TEXTEDLYtextedly.comVisit source
- Reference 6GSMAgsma.comVisit source
- Reference 7EMARKETERemarketer.comVisit source
- Reference 8FORBESforbes.comVisit source
- Reference 9OMNISENDomnisend.comVisit source
- Reference 10CISCOcisco.comVisit source
- Reference 11ATTENTIVEattentive.comVisit source
- Reference 12BUSINESS-STANDARDbusiness-standard.comVisit source
- Reference 13PEWRESEARCHpewresearch.orgVisit source
- Reference 14INFOBIPinfobip.comVisit source
- Reference 15MESSAGEDESKmessagedesk.comVisit source
- Reference 16G2g2.comVisit source
- Reference 17ZIPPIAzippia.comVisit source
- Reference 18SMSCOMPARISONsmscomparison.comVisit source
- Reference 19DELOITTEdeloitte.comVisit source
- Reference 20TEXTMAGICtextmagic.comVisit source
- Reference 21VENTUREBEATventurebeat.comVisit source
- Reference 22MOBILEDATANETWORKmobiledatanetwork.comVisit source
- Reference 23OKTAokta.comVisit source
- Reference 24SALESFORCEsalesforce.comVisit source
- Reference 25AARPaarp.orgVisit source
- Reference 26NIELSENnielsen.comVisit source
- Reference 27FDICfdic.govVisit source
- Reference 28NTIAntia.doc.govVisit source
- Reference 29TEXTREQUESTtextrequest.comVisit source
- Reference 30NCBIncbi.nlm.nih.govVisit source
- Reference 31THETREVORPROJECTthetrevorproject.orgVisit source
- Reference 32BROOKINGSbrookings.eduVisit source
- Reference 33GALLUPgallup.comVisit source
- Reference 34COMMONSENSEMEDIAcommonsensemedia.orgVisit source
- Reference 35EDWEEKedweek.orgVisit source
- Reference 36VAva.govVisit source
- Reference 37NCDncd.govVisit source
- Reference 38MARKETSANDMARKETSmarketsandmarkets.comVisit source
- Reference 39IBISWORLDibisworld.comVisit source
- Reference 40GRANDVIEWRESEARCHgrandviewresearch.comVisit source
- Reference 41JUNIPERRESEARCHjuniperresearch.comVisit source
- Reference 42TISRtisr.comVisit source
- Reference 43ROUTE-MOBILEroute-mobile.comVisit source
- Reference 44ALLIEDMARKETRESEARCHalliedmarketresearch.comVisit source
- Reference 45WOODBURNGLOBALwoodburnglobal.comVisit source
- Reference 46FORTUNEBUSINESSINSIGHTSfortunebusinessinsights.comVisit source
- Reference 47MORDORINTELLIGENCEmordorintelligence.comVisit source
- Reference 48LIGHTREADINGlightreading.comVisit source
- Reference 49BIGCOMMERCEbigcommerce.comVisit source
- Reference 50OVUMovum.comVisit source
- Reference 51FTCftc.govVisit source
- Reference 52NEWSWIREnewswire.comVisit source
- Reference 53SINGULARsingular.netVisit source
- Reference 54CAMPAIGNMONITORcampaignmonitor.comVisit source
- Reference 55DMAdma.org.ukVisit source
- Reference 56EMOJIPEDIAemojipedia.orgVisit source
- Reference 57SURVEYMONKEYsurveymonkey.comVisit source
- Reference 58BRAZEbraze.comVisit source
- Reference 59HOOTSUITEhootsuite.comVisit source
- Reference 60GIPHYgiphy.comVisit source
- Reference 61JMPjmp.comVisit source
- Reference 62GSMAgsma.com RCS-engagement-reportVisit source
- Reference 63MITmit.eduVisit source
- Reference 64PSYCHOLOGYTODAYpsychologytoday.comVisit source
- Reference 65APAapa.orgVisit source
- Reference 66WHATSAPPwhatsapp.comVisit source
- Reference 67NORTONnorton.comVisit source
- Reference 68FACEBOOKfacebook.comVisit source
- Reference 69GOOGLEgoogle.comVisit source
- Reference 70PROOFPOINTproofpoint.comVisit source
- Reference 71NHTSAnhtsa.govVisit source
- Reference 72LINGUISTICSOCIETYlinguisticsociety.orgVisit source
- Reference 73SLEEPFOUNDATIONsleepfoundation.orgVisit source
- Reference 74QUALCOMMqualcomm.comVisit source
- Reference 75BLOGblog.googleVisit source
- Reference 76MICROSOFTmicrosoft.comVisit source
- Reference 77ANALYSYSMASONanalysysmason.comVisit source
- Reference 78IBMibm.comVisit source
- Reference 79NISTnist.govVisit source
- Reference 80ERICSSONericsson.comVisit source
- Reference 81THALESGROUPthalesgroup.comVisit source
- Reference 82IC3ic3.govVisit source
- Reference 83INTERDIGITALinterdigital.comVisit source
- Reference 843GPP3gpp.orgVisit source
- Reference 85IABiab.comVisit source
- Reference 86ZSCALERzscaler.comVisit source
- Reference 87ECec.europa.euVisit source
- Reference 88CARBONFOOTPRINTcarbonfootprint.comVisit source
- Reference 89HUAWEIhuawei.comVisit source
- Reference 90MALWAREBYTESmalwarebytes.comVisit source
- Reference 91ARXIVarxiv.orgVisit source
- Reference 92OPERATORSPEAKoperatorspeak.comVisit source





