GITNUXREPORT 2025

Supply Chain In The Hotel Industry Statistics

Hotels prioritize sustainability, digitalization, and resilience to transform supply chains.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

On average, hotel procurement costs account for 20-30% of total operating expenses

Statistic 2

54% of hotel procurement teams aim to reduce costs by 10-15% through supply chain efficiencies in 2024

Statistic 3

The average inventory turnover ratio for hotel supplies is approximately 4.2 times per year

Statistic 4

About 45% of hotel procurement teams participate in joint purchasing agreements to leverage better pricing

Statistic 5

88% of hotel brands are investing in supply chain training programs for staff to better manage procurement and logistics

Statistic 6

61% of hotel supply chain managers report an increase in supply chain-related cost-saving initiatives since 2020

Statistic 7

69% of hoteliers believe that real-time supply chain tracking could save them at least 15% on operational costs

Statistic 8

48% of hoteliers reported supply chain disruptions impacting guest satisfaction in 2022

Statistic 9

The most common supply chain challenge faced by hotels is supplier delays, cited by 78% of respondents in a 2023 survey

Statistic 10

40% of hotel operators experienced stock shortages due to supply chain issues during the last year

Statistic 11

The average lead time for sourcing new hotel supplies increased by 15% from 2020 to 2023

Statistic 12

82% of hotel managers believe supply chain transparency is critical for maintaining guest trust

Statistic 13

31% of hotel suppliers are small businesses, emphasizing the importance of supply chain diversification

Statistic 14

78% of hotel procurement professionals advocate for long-term supplier partnerships to ensure supply stability

Statistic 15

Global hotel food & beverage supply chains accounted for approximately $300 billion in 2022, with annual growth of 4%

Statistic 16

65% of hoteliers see supply chain resilience as a strategic priority in their next operational plan

Statistic 17

54% of hotel chains report that supply chain disruptions have caused revenue losses in the last 12 months

Statistic 18

40% of hotel chains are exploring alternative suppliers to mitigate dependence on single sources

Statistic 19

58% of hotel chains reported using third-party logistics providers for complex supply chain operations

Statistic 20

44% of hotels have experienced transportation delays impacting guest services

Statistic 21

23% of hotel chains are exploring or implementing vertical integration to control supply chain processes directly

Statistic 22

65% of hotels reported that supply chain issues increased their operational costs by at least 10% in 2023

Statistic 23

37% of hotel companies have established emergency contingency plans specifically for supply chain disruptions

Statistic 24

The average lead time for replenishing hotel linen supplies increased from 5 days pre-pandemic to 8 days in 2023

Statistic 25

45% of hotel chains report that supply chain delays have led to negative reviews from guests, affecting online reputation

Statistic 26

85% of hotel chains consider supply chain agility as a critical component of their resilience planning

Statistic 27

35% of hotels have experienced cyberattacks targeting supply chain data, highlighting increasing digital security concerns

Statistic 28

38% of hotel chains have invested in supply chain risk management tools after the COVID-19 pandemic

Statistic 29

60% of hotel supply chains face regulatory compliance challenges across different countries or regions

Statistic 30

79% of procurement managers in hotels consider supplier reliability as the top factor for supplier selection

Statistic 31

53% of hotel procurement departments are focusing more on supplier certifications and audits to ensure compliance

Statistic 32

The global supply chain risk monitoring market for hospitality is expected to reach $1.5 billion by 2026, with a CAGR of 9%

Statistic 33

72% of hotel supply chain managers reported implementing more sustainable practices in procurement over the past three years

Statistic 34

65% of hotel chains plan to prioritize local sourcing to reduce carbon footprints by 2025

Statistic 35

70% of hotel suppliers have integrated sustainability criteria into their supply chain practices

Statistic 36

68% of hotel chains track supplier sustainability performance regularly

Statistic 37

Approximately 55% of hotel procurement professionals plan to increase sourcing from local farmers and producers in 2024

Statistic 38

80% of hotel supply chains are aiming for reduced waste and better resource utilization by 2025

Statistic 39

49% of hotels have documented sustainability standards for their supply chain, aiming for full transparency by 2025

Statistic 40

The use of biodegradable or eco-friendly packaging has increased by 25% among hotel suppliers since 2020

Statistic 41

34% of hotel procurement budgets are allocated to sourcing eco-friendly or sustainable products, particularly in high-end hotels

Statistic 42

50% of hotel procurement teams are collaborating more closely with marketing and sustainability teams to align supply chain goals

Statistic 43

The adoption rate of reverse logistics practices in hotels has increased by roughly 22% since 2021, focusing on returns and recycling

Statistic 44

71% of hotel chains have policies aimed at reducing single-use plastics in their supply chains, including packaging and amenities

Statistic 45

59% of hotels now include supply chain performance metrics in their annual sustainability reporting, demonstrating transparency

Statistic 46

78% of hotel procurement professionals are switching to greener suppliers based on environmental performance scores

Statistic 47

The global hotel supply chain technology market is projected to reach $8.2 billion by 2027, growing at a CAGR of 11.5%

Statistic 48

55% of hotel chains use supply chain management software to improve inventory visibility

Statistic 49

62% of hotel chains are exploring blockchain technology for supply chain traceability

Statistic 50

46% of hotels utilize RFID tags for inventory management of linens and supplies

Statistic 51

In 2023, 60% of hotels reported using data analytics to optimize supply chain operations

Statistic 52

52% of hotel chains have adopted e-procurement systems, reducing processing times by up to 30%

Statistic 53

27% of hotel operators have adopted AI-powered inventory forecasting tools, showing an increase from 15% in 2021

Statistic 54

67% of hotel procurement teams consider digital transformation a key to supply chain efficiency

Statistic 55

70% of hotel procurement teams are using cloud-based platforms for real-time supply chain data sharing

Statistic 56

Only 29% of hotel brands currently have fully integrated supply chain management systems with their enterprise resource planning (ERP) systems

Statistic 57

83% of hotel companies are actively researching new supply chain technologies, including IoT and AI, to prepare for future disruptions

Statistic 58

44% of hotel procurement managers are prioritizing supply chain digitalization to improve compliance and reporting

Statistic 59

The average time to onboard new suppliers in the hotel industry has decreased by 12% since 2020 due to digital onboarding platforms

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Key Highlights

72% of hotel supply chain managers reported implementing more sustainable practices in procurement over the past three years
The global hotel supply chain technology market is projected to reach $8.2 billion by 2027, growing at a CAGR of 11.5%
65% of hotel chains plan to prioritize local sourcing to reduce carbon footprints by 2025
48% of hoteliers reported supply chain disruptions impacting guest satisfaction in 2022
On average, hotel procurement costs account for 20-30% of total operating expenses
55% of hotel chains use supply chain management software to improve inventory visibility
The most common supply chain challenge faced by hotels is supplier delays, cited by 78% of respondents in a 2023 survey
40% of hotel operators experienced stock shortages due to supply chain issues during the last year
The average lead time for sourcing new hotel supplies increased by 15% from 2020 to 2023
82% of hotel managers believe supply chain transparency is critical for maintaining guest trust
62% of hotel chains are exploring blockchain technology for supply chain traceability
54% of hotel procurement teams aim to reduce costs by 10-15% through supply chain efficiencies in 2024
70% of hotel suppliers have integrated sustainability criteria into their supply chain practices

As the hotel industry navigates a rapidly evolving landscape, supply chain management has become more crucial than ever—shaping everything from sustainability efforts to guest satisfaction—while experts forecast the global hotel supply chain technology market will hit $8.2 billion by 2027.

Cost Management and Procurement Strategies

On average, hotel procurement costs account for 20-30% of total operating expenses
54% of hotel procurement teams aim to reduce costs by 10-15% through supply chain efficiencies in 2024
The average inventory turnover ratio for hotel supplies is approximately 4.2 times per year
About 45% of hotel procurement teams participate in joint purchasing agreements to leverage better pricing
88% of hotel brands are investing in supply chain training programs for staff to better manage procurement and logistics
61% of hotel supply chain managers report an increase in supply chain-related cost-saving initiatives since 2020
69% of hoteliers believe that real-time supply chain tracking could save them at least 15% on operational costs

Cost Management and Procurement Strategies Interpretation

As hotel procurement costs can consume up to a third of expenses, industry leaders are increasingly turning to strategic supply chain efficiencies—like joint purchasing and real-time tracking—to turn logistical challenges into significant savings, proving that behind the luxury lies a sharp focus on operational intelligence.

Supply Chain Disruptions and Resilience

48% of hoteliers reported supply chain disruptions impacting guest satisfaction in 2022
The most common supply chain challenge faced by hotels is supplier delays, cited by 78% of respondents in a 2023 survey
40% of hotel operators experienced stock shortages due to supply chain issues during the last year
The average lead time for sourcing new hotel supplies increased by 15% from 2020 to 2023
82% of hotel managers believe supply chain transparency is critical for maintaining guest trust
31% of hotel suppliers are small businesses, emphasizing the importance of supply chain diversification
78% of hotel procurement professionals advocate for long-term supplier partnerships to ensure supply stability
Global hotel food & beverage supply chains accounted for approximately $300 billion in 2022, with annual growth of 4%
65% of hoteliers see supply chain resilience as a strategic priority in their next operational plan
54% of hotel chains report that supply chain disruptions have caused revenue losses in the last 12 months
40% of hotel chains are exploring alternative suppliers to mitigate dependence on single sources
58% of hotel chains reported using third-party logistics providers for complex supply chain operations
44% of hotels have experienced transportation delays impacting guest services
23% of hotel chains are exploring or implementing vertical integration to control supply chain processes directly
65% of hotels reported that supply chain issues increased their operational costs by at least 10% in 2023
37% of hotel companies have established emergency contingency plans specifically for supply chain disruptions
The average lead time for replenishing hotel linen supplies increased from 5 days pre-pandemic to 8 days in 2023
45% of hotel chains report that supply chain delays have led to negative reviews from guests, affecting online reputation
85% of hotel chains consider supply chain agility as a critical component of their resilience planning

Supply Chain Disruptions and Resilience Interpretation

Despite nearly half of hoteliers acknowledging supply chain disruptions’ toll on guest satisfaction and operational costs soaring by at least 10%, the industry’s increasing embrace of transparency, diversification, and strategic resilience underscores a vital, if tumultuous, shift toward safeguarding guest trust and sustaining growth in a complex global marketplace.

Supply Chain Risks and Regulatory Compliance

35% of hotels have experienced cyberattacks targeting supply chain data, highlighting increasing digital security concerns
38% of hotel chains have invested in supply chain risk management tools after the COVID-19 pandemic
60% of hotel supply chains face regulatory compliance challenges across different countries or regions
79% of procurement managers in hotels consider supplier reliability as the top factor for supplier selection
53% of hotel procurement departments are focusing more on supplier certifications and audits to ensure compliance
The global supply chain risk monitoring market for hospitality is expected to reach $1.5 billion by 2026, with a CAGR of 9%

Supply Chain Risks and Regulatory Compliance Interpretation

As the hotel industry navigates a rapidly digitizing landscape fraught with cyber threats and compliance hurdles, a near-certain $1.5 billion market underscores that safeguarding the supply chain is now as crucial as securing guest satisfaction.

Sustainable and Responsible Sourcing

72% of hotel supply chain managers reported implementing more sustainable practices in procurement over the past three years
65% of hotel chains plan to prioritize local sourcing to reduce carbon footprints by 2025
70% of hotel suppliers have integrated sustainability criteria into their supply chain practices
68% of hotel chains track supplier sustainability performance regularly
Approximately 55% of hotel procurement professionals plan to increase sourcing from local farmers and producers in 2024
80% of hotel supply chains are aiming for reduced waste and better resource utilization by 2025
49% of hotels have documented sustainability standards for their supply chain, aiming for full transparency by 2025
The use of biodegradable or eco-friendly packaging has increased by 25% among hotel suppliers since 2020
34% of hotel procurement budgets are allocated to sourcing eco-friendly or sustainable products, particularly in high-end hotels
50% of hotel procurement teams are collaborating more closely with marketing and sustainability teams to align supply chain goals
The adoption rate of reverse logistics practices in hotels has increased by roughly 22% since 2021, focusing on returns and recycling
71% of hotel chains have policies aimed at reducing single-use plastics in their supply chains, including packaging and amenities
59% of hotels now include supply chain performance metrics in their annual sustainability reporting, demonstrating transparency
78% of hotel procurement professionals are switching to greener suppliers based on environmental performance scores

Sustainable and Responsible Sourcing Interpretation

As the hotel industry navigates its sustainability renaissance—with over 70% of supply chain managers adopting eco-conscious procurement, half collaborating with marketing on greener initiatives, and nearly three-quarters pushing to cut single-use plastics—it's clear that hospitality's recipe for success now calls for a generous dash of transparency, local sourcing, and resourcefulness to serve eco-conscious guests and the planet alike.

Technology and Digital Transformation

The global hotel supply chain technology market is projected to reach $8.2 billion by 2027, growing at a CAGR of 11.5%
55% of hotel chains use supply chain management software to improve inventory visibility
62% of hotel chains are exploring blockchain technology for supply chain traceability
46% of hotels utilize RFID tags for inventory management of linens and supplies
In 2023, 60% of hotels reported using data analytics to optimize supply chain operations
52% of hotel chains have adopted e-procurement systems, reducing processing times by up to 30%
27% of hotel operators have adopted AI-powered inventory forecasting tools, showing an increase from 15% in 2021
67% of hotel procurement teams consider digital transformation a key to supply chain efficiency
70% of hotel procurement teams are using cloud-based platforms for real-time supply chain data sharing
Only 29% of hotel brands currently have fully integrated supply chain management systems with their enterprise resource planning (ERP) systems
83% of hotel companies are actively researching new supply chain technologies, including IoT and AI, to prepare for future disruptions
44% of hotel procurement managers are prioritizing supply chain digitalization to improve compliance and reporting
The average time to onboard new suppliers in the hotel industry has decreased by 12% since 2020 due to digital onboarding platforms

Technology and Digital Transformation Interpretation

As the hotel industry races towards a $8.2 billion tech-driven future, with over half embracing supply chain software and nearly three-quarters betting on digital transformation, it's clear that in the quest for seamless service and efficiency, hotels are increasingly trading linen shortages and inventory headaches for blockchain and AI — proving that in hospitality, the fastest way to a guest's heart is now through their database.