GITNUXREPORT 2025

Supply Chain In The Ecommerce Industry Statistics

Supply chain growth, automation, AI, and delivery speed shape e-commerce logistics.

Jannik Lindner

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Key Statistics

Statistic 1

85% of online shoppers consider delivery options and speed crucial to their purchase decisions

Statistic 2

60% of online shoppers are willing to pay extra for same-day or faster shipping

Statistic 3

Approximately 73% of online consumers abandon their carts due to high shipping costs

Statistic 4

The average e-commerce return rate is between 20% and 30%

Statistic 5

58% of consumers will buy again from a retailer after a positive delivery experience

Statistic 6

45% of online shoppers want real-time package tracking updates

Statistic 7

E-commerce shipment volume increased by over 25% during the COVID-19 pandemic

Statistic 8

About 25% of e-commerce orders are fulfilled within 24 hours

Statistic 9

65% of consumers are influenced by free shipping offers when choosing an online retailer

Statistic 10

70% of online shoppers expect their orders to arrive within 3-5 days

Statistic 11

82% of consumers expect free returns on online purchases

Statistic 12

Retailers using dynamic pricing strategies see a 10-15% increase in conversion rates

Statistic 13

45% of online shoppers prefer to pick up their orders in-store or at designated lockers instead of home delivery

Statistic 14

Cross-border e-commerce shipment volume grew by 27% from 2021 to 2022

Statistic 15

48% of online shoppers add items to their cart to compare shipping options before purchasing

Statistic 16

78% of online shoppers check reviews before choosing a delivery carrier

Statistic 17

63% of consumers are more likely to buy again from a retailer if they provide accurate delivery estimates

Statistic 18

35% of online shoppers abandon their carts because of complicated checkout processes

Statistic 19

91% of online shoppers say they are more likely to shop again if tracking information is accurate and timely

Statistic 20

Packaging waste in e-commerce accounts for approximately 30% of global packaging waste, influencing supply chain sustainability efforts

Statistic 21

The average cost to fulfill an e-commerce order ranges from $5 to $15, depending on size and weight

Statistic 22

E-commerce logistics costs are projected to grow at a CAGR of 8% until 2027, reaching over $780 billion globally

Statistic 23

E-commerce returns cost retailers worldwide approximately $761 billion annually

Statistic 24

E-commerce logistics automation can reduce operational costs by up to 20%

Statistic 25

The global e-commerce supply chain market is expected to reach $17.44 trillion by 2027, growing at a CAGR of 9.3%

Statistic 26

56% of e-commerce businesses report issues with last-mile delivery efficiency

Statistic 27

49% of e-commerce businesses use third-party logistics (3PL) providers

Statistic 28

Inventory management inaccuracies cost retailers up to 10% of sales annually

Statistic 29

The average delivery time for international e-commerce shipments is 11 days

Statistic 30

Cold chain logistics account for approximately 20% of global pharma supply chains, with a CAGR of 7% until 2026

Statistic 31

55% of e-commerce companies report supply chain disruptions due to geopolitical tensions

Statistic 32

63% of e-commerce businesses believe supply chain agility is critical for competitive advantage

Statistic 33

54% of e-commerce supply chains experienced delays in 2022 due to port congestion

Statistic 34

65% of retailers say they will increase their investment in supply chain cybersecurity measures by 2025

Statistic 35

47% of logistics companies are investing in IoT solutions to improve supply chain visibility

Statistic 36

About 80% of e-commerce orders are shipped from fulfillment centers, with the rest coming from third-party drop shippers

Statistic 37

The average inventory turnover rate for e-commerce retailers is approximately 6.5 times per year

Statistic 38

The global supply chain finance market is projected to reach $17.8 billion by 2028, growing at a CAGR of around 13%

Statistic 39

Supply chain disruptions cost the global economy an estimated $2 trillion annually, due to delays, shortages, and increased costs

Statistic 40

57% of e-commerce retailers experienced stockouts in 2022, impacting customer satisfaction

Statistic 41

Warehouse automation can reduce order fulfillment time by 30-50%

Statistic 42

40% of e-commerce companies plan to increase their investment in supply chain technology in 2024

Statistic 43

The use of AI in supply chain management is projected to grow at a CAGR of 40% from 2022 to 2028

Statistic 44

52% of e-commerce logistics providers plan to adopt blockchain technology for supply chain transparency

Statistic 45

62% of e-commerce logistics providers are investing heavily in robotics

Statistic 46

The adoption of drone delivery services is expected to increase by 40% annually through 2030

Statistic 47

Approximately 38% of e-commerce orders are fulfilled by automated warehouses

Statistic 48

80% of large e-commerce brands plan to implement AI in supply chain management by 2025

Statistic 49

The deployment of autonomous vehicles for delivery is projected to grow at a CAGR of 20% through 2030

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Key Highlights

  • The global e-commerce supply chain market is expected to reach $17.44 trillion by 2027, growing at a CAGR of 9.3%
  • 85% of online shoppers consider delivery options and speed crucial to their purchase decisions
  • 60% of online shoppers are willing to pay extra for same-day or faster shipping
  • Approximately 73% of online consumers abandon their carts due to high shipping costs
  • 56% of e-commerce businesses report issues with last-mile delivery efficiency
  • The average e-commerce return rate is between 20% and 30%
  • 58% of consumers will buy again from a retailer after a positive delivery experience
  • 45% of online shoppers want real-time package tracking updates
  • 49% of e-commerce businesses use third-party logistics (3PL) providers
  • E-commerce shipment volume increased by over 25% during the COVID-19 pandemic
  • About 25% of e-commerce orders are fulfilled within 24 hours
  • 65% of consumers are influenced by free shipping offers when choosing an online retailer
  • Warehouse automation can reduce order fulfillment time by 30-50%

In an era where every second counts and consumer expectations are soaring, the e-commerce industry’s supply chain is undergoing a transformative revolution driven by technological innovation and evolving logistics challenges, shaping the future of online shopping worldwide.

Consumer Preferences and Behaviors

  • 85% of online shoppers consider delivery options and speed crucial to their purchase decisions
  • 60% of online shoppers are willing to pay extra for same-day or faster shipping
  • Approximately 73% of online consumers abandon their carts due to high shipping costs
  • The average e-commerce return rate is between 20% and 30%
  • 58% of consumers will buy again from a retailer after a positive delivery experience
  • 45% of online shoppers want real-time package tracking updates
  • E-commerce shipment volume increased by over 25% during the COVID-19 pandemic
  • About 25% of e-commerce orders are fulfilled within 24 hours
  • 65% of consumers are influenced by free shipping offers when choosing an online retailer
  • 70% of online shoppers expect their orders to arrive within 3-5 days
  • 82% of consumers expect free returns on online purchases
  • Retailers using dynamic pricing strategies see a 10-15% increase in conversion rates
  • 45% of online shoppers prefer to pick up their orders in-store or at designated lockers instead of home delivery
  • Cross-border e-commerce shipment volume grew by 27% from 2021 to 2022
  • 48% of online shoppers add items to their cart to compare shipping options before purchasing
  • 78% of online shoppers check reviews before choosing a delivery carrier
  • 63% of consumers are more likely to buy again from a retailer if they provide accurate delivery estimates
  • 35% of online shoppers abandon their carts because of complicated checkout processes
  • 91% of online shoppers say they are more likely to shop again if tracking information is accurate and timely

Consumer Preferences and Behaviors Interpretation

In the fast-paced world of e-commerce, where 85% of shoppers deem delivery speed critical and 91% value precise tracking, the real digital gold rush lies in balancing swift, low-cost, and transparent shipping options—because in online retail, delivering on promises isn't just good service, it's the new currency of customer loyalty.

Environmental Impact and Sustainability

  • Packaging waste in e-commerce accounts for approximately 30% of global packaging waste, influencing supply chain sustainability efforts

Environmental Impact and Sustainability Interpretation

With packaging waste making up nearly a third of global packaging refuse, e-commerce's rapid expansion is leaving the supply chain's sustainability efforts in a parcel-sized dilemma.

Logistics Costs and Efficiency Strategies

  • The average cost to fulfill an e-commerce order ranges from $5 to $15, depending on size and weight
  • E-commerce logistics costs are projected to grow at a CAGR of 8% until 2027, reaching over $780 billion globally
  • E-commerce returns cost retailers worldwide approximately $761 billion annually
  • E-commerce logistics automation can reduce operational costs by up to 20%

Logistics Costs and Efficiency Strategies Interpretation

As e-commerce logistics inch toward an $780 billion global footprint and returns eclipse $760 billion annually, automation emerges as the savvy cost-cutting hero in a high-stakes supply chain game with an 8% CAGR—because in the digital marketplace, efficiency isn't just a goal, it's survival.

Supply Chain Challenges and Disruptions

  • The global e-commerce supply chain market is expected to reach $17.44 trillion by 2027, growing at a CAGR of 9.3%
  • 56% of e-commerce businesses report issues with last-mile delivery efficiency
  • 49% of e-commerce businesses use third-party logistics (3PL) providers
  • Inventory management inaccuracies cost retailers up to 10% of sales annually
  • The average delivery time for international e-commerce shipments is 11 days
  • Cold chain logistics account for approximately 20% of global pharma supply chains, with a CAGR of 7% until 2026
  • 55% of e-commerce companies report supply chain disruptions due to geopolitical tensions
  • 63% of e-commerce businesses believe supply chain agility is critical for competitive advantage
  • 54% of e-commerce supply chains experienced delays in 2022 due to port congestion
  • 65% of retailers say they will increase their investment in supply chain cybersecurity measures by 2025
  • 47% of logistics companies are investing in IoT solutions to improve supply chain visibility
  • About 80% of e-commerce orders are shipped from fulfillment centers, with the rest coming from third-party drop shippers
  • The average inventory turnover rate for e-commerce retailers is approximately 6.5 times per year
  • The global supply chain finance market is projected to reach $17.8 billion by 2028, growing at a CAGR of around 13%
  • Supply chain disruptions cost the global economy an estimated $2 trillion annually, due to delays, shortages, and increased costs
  • 57% of e-commerce retailers experienced stockouts in 2022, impacting customer satisfaction

Supply Chain Challenges and Disruptions Interpretation

As e-commerce inches toward a $17.44 trillion global market by 2027, the persistent tug-of-war between rapid growth, geopolitical tensions, and last-mile logistics woes underscores that while technology and investment are ramping up, the supply chain's Achilles' heel remains ensuring timely delivery and inventory accuracy—reminding us that in retail, speed is king but resilience is queen.

Technological Innovations and Automation

  • Warehouse automation can reduce order fulfillment time by 30-50%
  • 40% of e-commerce companies plan to increase their investment in supply chain technology in 2024
  • The use of AI in supply chain management is projected to grow at a CAGR of 40% from 2022 to 2028
  • 52% of e-commerce logistics providers plan to adopt blockchain technology for supply chain transparency
  • 62% of e-commerce logistics providers are investing heavily in robotics
  • The adoption of drone delivery services is expected to increase by 40% annually through 2030
  • Approximately 38% of e-commerce orders are fulfilled by automated warehouses
  • 80% of large e-commerce brands plan to implement AI in supply chain management by 2025
  • The deployment of autonomous vehicles for delivery is projected to grow at a CAGR of 20% through 2030

Technological Innovations and Automation Interpretation

As e-commerce accelerates into an AI-driven, robot-fueled, blockchain-verified future with drone deliveries soaring and automated warehouses fulfilling nearly 40% of orders, it’s clear that the supply chain is transforming from a slow-moving conveyor into a high-tech highway—reminding us that in the race for faster, transparent, and cost-effective deliveries, innovation isn’t just an option, it’s the new standard.