GITNUXREPORT 2025

Restoration Industry Statistics

Global restoration industry worth $50 billion, growing steadily through technological advances.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

Customer satisfaction ratings for restoration services average around 4.5 out of 5 stars

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About 18% of restoration clients are repeat customers who require ongoing maintenance or inspections

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The average contractor license renewal rate in the restoration sector is 92%, reflecting high compliance levels

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Customer reviews and ratings significantly influence 80% of new business acquisitions in the industry

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The industry’s total emissions have been reduced by an estimated 10% over the last three years due to green practices

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The average client satisfaction score for restoration services on independent review sites is 4.2 out of 5

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The average insurance claim involving property restoration is approximately $8,500

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The average project cost in water damage restoration is around $3,000 to $5,000

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52% of restoration firms reported increased profitability in 2022 compared to 2021

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Insurance partnerships account for nearly 70% of new customer acquisitions for restoration companies

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Insurance claims reimbursed for restoration services total over $5 billion annually in the U.S.

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The average gross profit margin for restoration companies is approximately 25%

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The typical customer spends between $2,500 and $10,000 on restoration services per incident

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The average insurance payout per restoration project has increased by 20% over the last five years

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The average project invoicing time for restoration companies is approximately 30 days

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The percentage of insurance claims that include restoration services has risen to 65%, indicating increased integration with insurance processes

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An estimated 15-20% of restoration projects involve insurance claim disputes, requiring additional negotiation and documentation

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The global restoration industry is valued at approximately $50 billion as of 2023

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The residential restoration sector makes up about 60% of the industry’s total revenue

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The demand for mold remediation services increased by 15% during the pandemic years

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78% of restoration companies report difficulties in hiring skilled technicians

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The average age of restoration industry business owners is 45 years

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The growth rate of the restoration industry is projected at 4.2% annually through 2028

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COVID-19 pandemic resulted in a 25% increase in demand for biohazard cleanup services

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Commercial property restoration companies are expected to grow at a faster rate (5% per year) than residential firms

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In 2022, about 15% of restoration companies reported seeing increased competition from new startups

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The industry’s employment level grew by 3.8% in 2023, indicating steady expansion

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60% of restoration businesses report increasing their marketing budgets in 2023

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The adoption rate of green and sustainable restoration practices has increased by 30% over the past five years

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Approximately 22% of restoration firms are family-owned businesses

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85% of restoration businesses reported an increase in demand for COVID-19 related cleaning and sanitation services

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The majority of restoration companies (around 75%) are small businesses with fewer than 50 employees

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The growth in demand for biohazard cleanup services is expected to continue at a rate of 8% annually through 2025

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The industry is projected to see a 3-4% increase in employment opportunities annually through 2028

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The industry’s annual revenue from COVID-19 related cleaning services reached approximately $2 billion

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About 25% of restoration companies plan to expand geographically in the next two years

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The demand for eco-friendly and sustainable materials in restoration projects has increased by 25% since 2019

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Water damage restoration accounts for around 35% of the restoration industry revenue

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Fire and smoke damage restoration services constitute roughly 20% of the total restoration market

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Commercial restoration accounts for roughly 40% of industry revenue

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Approximately 30% of restoration projects involve multiple service types, such as water, fire, and mold remediation

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The average time to complete a typical water damage restoration project is 3-7 days

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Approximately 40% of restoration companies offer emergency services 24/7

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The most common traumatic incidents requiring restoration include water leaks (45%), fire damage (30%), and mold growth (15%)

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The average cost for mold remediation ranges from $500 to $6,000 per project, depending on severity

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Disasters caused by storms and hurricanes account for roughly 55% of large-scale restoration projects annually

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Approximately 35% of restoration companies outsource specialized services such as asbestos and lead paint removal

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65% of restoration companies use digital estimating tools

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The use of environmental sensors in restoration projects increased by 40% in the last five years

Statistic 50

85% of restoration companies invest in advanced drying and dehumidifying equipment

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The adoption of AI-based estimating software increased by 60% in the last three years

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90% of restoration companies plan to invest in new equipment in 2023 to improve service quality

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The use of drone technology in restoration inspections increased by 50% in 2023

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About 10% of restoration projects are now utilizing virtual reality for project assessment and client engagement

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Over 70% of restoration companies use social media marketing as a key client acquisition tool

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The average skill certification level in the industry has increased, with 65% of technicians now certified

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Nearly 50% of restoration companies believe that technological innovation will be critical for future growth

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40% of restoration companies are actively seeking new technological solutions to optimize workflow

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Key Highlights

The global restoration industry is valued at approximately $50 billion as of 2023
Water damage restoration accounts for around 35% of the restoration industry revenue
Fire and smoke damage restoration services constitute roughly 20% of the total restoration market
The average insurance claim involving property restoration is approximately $8,500
The residential restoration sector makes up about 60% of the industry’s total revenue
Commercial restoration accounts for roughly 40% of industry revenue
The demand for mold remediation services increased by 15% during the pandemic years
78% of restoration companies report difficulties in hiring skilled technicians
The average project cost in water damage restoration is around $3,000 to $5,000
65% of restoration companies use digital estimating tools
The average age of restoration industry business owners is 45 years
The growth rate of the restoration industry is projected at 4.2% annually through 2028
52% of restoration firms reported increased profitability in 2022 compared to 2021

With the global restoration industry reaching an impressive $50 billion valuation in 2023 and evolving through innovative technologies, increasing demand for eco-friendly practices, and expanding service areas, it’s clear that this dynamic sector is not just rebuilding properties but also redefining resilience and adaptation in a changing world.

Customer Satisfaction and Environmental Impact

Customer satisfaction ratings for restoration services average around 4.5 out of 5 stars
About 18% of restoration clients are repeat customers who require ongoing maintenance or inspections
The average contractor license renewal rate in the restoration sector is 92%, reflecting high compliance levels
Customer reviews and ratings significantly influence 80% of new business acquisitions in the industry
The industry’s total emissions have been reduced by an estimated 10% over the last three years due to green practices
The average client satisfaction score for restoration services on independent review sites is 4.2 out of 5

Customer Satisfaction and Environmental Impact Interpretation

Despite a stellar 4.5-star customer approval and high license renewal rates, the restoration industry’s reliance on repeat clients, glowing reviews driving new business, and a promising 10% emissions cut reveal a sector committed to quality and sustainability, yet still dependent on consumers’ trust and ongoing relationships to truly restore its reputation—both environmentally and professionally.

Financial and Insurance Data

The average insurance claim involving property restoration is approximately $8,500
The average project cost in water damage restoration is around $3,000 to $5,000
52% of restoration firms reported increased profitability in 2022 compared to 2021
Insurance partnerships account for nearly 70% of new customer acquisitions for restoration companies
Insurance claims reimbursed for restoration services total over $5 billion annually in the U.S.
The average gross profit margin for restoration companies is approximately 25%
The typical customer spends between $2,500 and $10,000 on restoration services per incident
The average insurance payout per restoration project has increased by 20% over the last five years
The average project invoicing time for restoration companies is approximately 30 days
The percentage of insurance claims that include restoration services has risen to 65%, indicating increased integration with insurance processes
An estimated 15-20% of restoration projects involve insurance claim disputes, requiring additional negotiation and documentation

Financial and Insurance Data Interpretation

Restoration firms are navigating a lucrative landscape where insurance claims—now totaling over $5 billion annually—fuel a steady 25% profit margin, with the industry's growing entanglement with insurance partnerships (nearly 70%) and a 20% rise in payouts over five years highlighting both opportunities and the need for savvy negotiations amid a 15-20% dispute rate.

Industry Size and Growth

The global restoration industry is valued at approximately $50 billion as of 2023
The residential restoration sector makes up about 60% of the industry’s total revenue
The demand for mold remediation services increased by 15% during the pandemic years
78% of restoration companies report difficulties in hiring skilled technicians
The average age of restoration industry business owners is 45 years
The growth rate of the restoration industry is projected at 4.2% annually through 2028
COVID-19 pandemic resulted in a 25% increase in demand for biohazard cleanup services
Commercial property restoration companies are expected to grow at a faster rate (5% per year) than residential firms
In 2022, about 15% of restoration companies reported seeing increased competition from new startups
The industry’s employment level grew by 3.8% in 2023, indicating steady expansion
60% of restoration businesses report increasing their marketing budgets in 2023
The adoption rate of green and sustainable restoration practices has increased by 30% over the past five years
Approximately 22% of restoration firms are family-owned businesses
85% of restoration businesses reported an increase in demand for COVID-19 related cleaning and sanitation services
The majority of restoration companies (around 75%) are small businesses with fewer than 50 employees
The growth in demand for biohazard cleanup services is expected to continue at a rate of 8% annually through 2025
The industry is projected to see a 3-4% increase in employment opportunities annually through 2028
The industry’s annual revenue from COVID-19 related cleaning services reached approximately $2 billion
About 25% of restoration companies plan to expand geographically in the next two years
The demand for eco-friendly and sustainable materials in restoration projects has increased by 25% since 2019

Industry Size and Growth Interpretation

With a $50 billion valuation and a resilient growth rate of over 4% annually, the restoration industry is not only bouncing back stronger amid increasing demand for eco-friendly, biohazard, and COVID-19 cleaning services, but is also grappling with a skilled technician shortage—proving that even in a booming business, talent is still the true restoration challenge.

Restoration Services Breakdown

Water damage restoration accounts for around 35% of the restoration industry revenue
Fire and smoke damage restoration services constitute roughly 20% of the total restoration market
Commercial restoration accounts for roughly 40% of industry revenue
Approximately 30% of restoration projects involve multiple service types, such as water, fire, and mold remediation
The average time to complete a typical water damage restoration project is 3-7 days
Approximately 40% of restoration companies offer emergency services 24/7
The most common traumatic incidents requiring restoration include water leaks (45%), fire damage (30%), and mold growth (15%)
The average cost for mold remediation ranges from $500 to $6,000 per project, depending on severity
Disasters caused by storms and hurricanes account for roughly 55% of large-scale restoration projects annually
Approximately 35% of restoration companies outsource specialized services such as asbestos and lead paint removal

Restoration Services Breakdown Interpretation

With water damage accounting for over a third of revenue and nearly half of restoration projects involving multiple services, the industry proves that whether it's a burst pipe, a blazing fire, or storm-induced destruction, rapid, multi-faceted response is essential—often within a week or less—highlighting both the complexity and urgency that define modern restoration efforts.

Technology and Innovation

65% of restoration companies use digital estimating tools
The use of environmental sensors in restoration projects increased by 40% in the last five years
85% of restoration companies invest in advanced drying and dehumidifying equipment
The adoption of AI-based estimating software increased by 60% in the last three years
90% of restoration companies plan to invest in new equipment in 2023 to improve service quality
The use of drone technology in restoration inspections increased by 50% in 2023
About 10% of restoration projects are now utilizing virtual reality for project assessment and client engagement
Over 70% of restoration companies use social media marketing as a key client acquisition tool
The average skill certification level in the industry has increased, with 65% of technicians now certified
Nearly 50% of restoration companies believe that technological innovation will be critical for future growth
40% of restoration companies are actively seeking new technological solutions to optimize workflow

Technology and Innovation Interpretation

As restoration firms rapidly embrace cutting-edge technology—from AI estimating and drone inspections to virtual reality and social media marketing—it's clear that the industry is not just drying out water but also rewiring itself for a smarter, more efficient future.