Key Highlights
- 76% of MSP providers reported an increase in remote work adoption in 2023
- 68% of MSP firms say remote work has improved client satisfaction levels
- 82% of IT service providers believe hybrid work models are essential for attracting talent
- 59% of MSPs have increased their investment in remote employee cybersecurity over the past year
- 73% of MSPs report that remote work has led to a reduction in operational costs
- 65% of MSP providers offer flexible work hours to their remote employees
- 78% of MSPs experienced difficulty in managing remote teams effectively
- 54% of MSPs leveraged remote monitoring and management (RMM) tools more extensively in 2023
- 44% of MSPs reported a significant increase in cybersecurity threats targeting remote workers
- 69% of MSPs increased cyber awareness training for remote staff
- 43% of MSP firms have adopted cloud-based collaboration platforms to support remote work
- 54% of MSPs consider remote work a major driver of digital transformation initiatives in 2023
- 80% of MSPs have seen an increase in remote work-related support tickets
Remote and hybrid work are reshaping the MSP industry in 2023, with overwhelming statistics revealing increased adoption, improved client satisfaction, and a strategic shift toward remote-centric cybersecurity and digital transformation initiatives.
Client Satisfaction and Market Impact
- 68% of MSP firms say remote work has improved client satisfaction levels
- 66% of MSPs have reported higher client satisfaction due to remote service delivery
Client Satisfaction and Market Impact Interpretation
With nearly two-thirds of MSPs confirming that remote work has boosted client satisfaction, it's clear that in the industry, flexibility isn't just a perk—it's a strategic advantage.
Employee Engagement and Wellness
- 64% of MSP providers stated that remote work has improved work-life balance for their employees
- 70% of MSPs reported challenges in maintaining team cohesion remotely
- 61% of MSPs invested in employee wellness programs to support remote staff
- 52% of MSPs have experienced increased employee burnout attributed to remote work stress
Employee Engagement and Wellness Interpretation
While a majority of MSP providers see remote work as a boon to work-life balance and are investing in wellness programs, the persistently high burnout rates and team cohesion challenges underscore that adapting to remote and hybrid models remains a balancing act between flexibility and maintaining a united, resilient workforce.
Operational Challenges and Policy Changes
- 78% of MSPs experienced difficulty in managing remote teams effectively
- 48% of MSPs believe remote work has increased the complexity of IT management
- 65% of MSPs have faced staffing shortages due to remote work preferences
- 49% of MSPs experienced an uptick in compliance challenges related to remote work
Operational Challenges and Policy Changes Interpretation
While remote work has broadened operational horizons for MSPs, it has simultaneously turned managing teams, navigating compliance, and addressing staffing shortages into a complex maze—proving that in the digital age, flexibility often comes with a hefty dose of agility and strategic acumen.
Remote Work Adoption and Trends
- 76% of MSP providers reported an increase in remote work adoption in 2023
- 82% of IT service providers believe hybrid work models are essential for attracting talent
- 73% of MSPs report that remote work has led to a reduction in operational costs
- 65% of MSP providers offer flexible work hours to their remote employees
- 43% of MSP firms have adopted cloud-based collaboration platforms to support remote work
- 54% of MSPs consider remote work a major driver of digital transformation initiatives in 2023
- 80% of MSPs have seen an increase in remote work-related support tickets
- 58% of MSPs reported a rise in demand for remote endpoint management solutions
- 55% of MSPs see remote work as an opportunity to expand their service offerings
- 67% of MSPs increased their use of automation tools to support remote operations
- 75% of MSPs have tailored their onboarding process for remote employees
- 53% of MSPs use remote desktop sharing tools for support and troubleshooting
- 81% of MSPs expect remote work to continue being a work trend well into 2025
- 57% of MSPs offer remote work incentives, such as stipends for home office setups
- 49% of MSPs reported increased demand for hybrid cloud solutions
- 71% of MSPs see remote work as a key factor in business continuity planning
- 78% of MSPs have increased adoption of video conferencing tools for remote team collaboration
- 69% of MSPs reported that remote work has accelerated digital transformation timelines for their clients
- 60% of MSPs plan to expand their remote work policies in 2024
- 73% of MSPs leverage remote work to access global talent pools
- 55% of MSPs indicate that remote work has led to increased investments in remote work tools
- 74% of MSPs say they have dedicated remote support teams
- 63% of MSPs updated their security policies to accommodate remote work requirements
- 83% of MSPs believe remote work will continue to influence industry best practices
- 61% of MSPs have seen increased demand for remote-specific IT consulting services
- 54% of MSPs plan to invest more in remote work infrastructure and devices in 2024
Remote Work Adoption and Trends Interpretation
With remote work now a cost-saving, talent-attracting, and digital transformation catalyst embraced by over 80% of MSPs, it's clear that the industry is not just adapting to the new normal—it's actively shaping it for 2024 and beyond, proving that in IT, flexible work isn't just a trend, it's the blueprint for resilient growth.
Technology and Security Enhancements
- 59% of MSPs have increased their investment in remote employee cybersecurity over the past year
- 54% of MSPs leveraged remote monitoring and management (RMM) tools more extensively in 2023
- 44% of MSPs reported a significant increase in cybersecurity threats targeting remote workers
- 69% of MSPs increased cyber awareness training for remote staff
- 72% of MSPs have implemented new policies to ensure remote employee data security
- 56% of MSPs experienced an increase in remote user-related security breaches in 2023
- 62% of MSPs believe remote work has increased the importance of cloud security measures
- 59% of MSPs increased their use of endpoint detection and response (EDR) tools for remote devices
- 68% of MSPs reported greater reliance on VPN solutions for remote access security
Technology and Security Enhancements Interpretation
As remote work continues to expand within the MSP industry, nearly six in ten providers are investing more in cybersecurity and RMM tools—proving that in the digital age, securing remote employees is no longer optional but a central pillar of business resilience, even as cyber threats and breaches keep pace with the trend.
Sources & References
- Reference 1TECHREPUBLICResearch Publication(2024)Visit source
- Reference 2MSPINSIGHTSResearch Publication(2024)Visit source
- Reference 3CRNResearch Publication(2024)Visit source
- Reference 4HELPNETSECURITYResearch Publication(2024)Visit source
- Reference 5TECHNOLOGYADVISORYResearch Publication(2024)Visit source
- Reference 6TECHNEWSResearch Publication(2024)Visit source
- Reference 7CIOResearch Publication(2024)Visit source
- Reference 8GARTNERResearch Publication(2024)Visit source
- Reference 9HELPSYSTEMSResearch Publication(2024)Visit source
- Reference 10CSOONLINEResearch Publication(2024)Visit source
- Reference 11NEOWINResearch Publication(2024)Visit source
- Reference 12HRTECHNOLOGISTResearch Publication(2024)Visit source