GITNUX REPORT 2024

Key Insights into Property Management Trends and Statistics Revealed

Property managers embrace technology but face challenges - from maintenance to tenant turnover rates.

Author: Jannik Lindner

First published: 7/17/2024

Statistic 1

The average property management fee is between 8-12% of monthly rent

Statistic 2

The average cost of tenant turnover is $1,750

Statistic 3

The average property manager salary in the US is $54,183 per year

Statistic 4

The average cost of eviction is $3,500

Statistic 5

The average property management company has a profit margin of 20-40%

Statistic 6

39% of property managers say that collecting rent on time is their biggest challenge

Statistic 7

The average property manager spends 10 hours per week on financial tasks

Statistic 8

The average property management company has a 7% profit margin

Statistic 9

42% of property managers say that maintenance and repairs are their biggest challenge

Statistic 10

Property managers spend an average of 12 hours per week on maintenance issues

Statistic 11

68% of property managers offer online maintenance requests

Statistic 12

The average property management company spends 6-8% of rental income on maintenance

Statistic 13

The average property manager handles 30-40 maintenance requests per month

Statistic 14

The average property manager conducts 4 property inspections per year

Statistic 15

81% of property managers use online work order systems

Statistic 16

The average property manager spends 6 hours per week on vendor management

Statistic 17

The global property management market size was valued at $15.10 billion in 2021

Statistic 18

The average property management company manages 300-400 units

Statistic 19

The average property management company has a 5% annual growth rate

Statistic 20

62% of property managers use social media for marketing

Statistic 21

92% of renters use online resources to search for rental properties

Statistic 22

The average property management company spends 3-5% of rental income on marketing

Statistic 23

61% of property managers use social media advertising to attract new tenants

Statistic 24

57% of property managers use video marketing to showcase properties

Statistic 25

Property managers spend an average of 20 hours per week on administrative tasks

Statistic 26

Property managers handle an average of 47 units per employee

Statistic 27

53% of property managers say that improving operational efficiency is their top priority

Statistic 28

The average time to fill a vacant unit is 39 days

Statistic 29

The average property manager works 47 hours per week

Statistic 30

The average property manager oversees 200-500 units

Statistic 31

The average property manager has 10 years of experience

Statistic 32

The average property management company has a client retention rate of 85%

Statistic 33

The average property management company has an employee turnover rate of 18%

Statistic 34

The average property management company has a net promoter score of 32

Statistic 35

The average property management company has a 95% occupancy rate

Statistic 36

89% of property managers use technology to manage their properties

Statistic 37

76% of property managers offer online rent payment options

Statistic 38

33% of property managers plan to increase their technology budget in the next year

Statistic 39

The global property management software market is expected to reach $23.63 billion by 2026

Statistic 40

70% of property managers use property management software

Statistic 41

44% of property managers use virtual tours for property showings

Statistic 42

75% of property managers say that technology has improved their efficiency

Statistic 43

The average cost of property management software is $1-$3 per unit per month

Statistic 44

58% of property managers use automated rent reminders

Statistic 45

47% of property managers use drones for property inspections

Statistic 46

65% of property managers say that technology has improved tenant satisfaction

Statistic 47

53% of property managers use smart home technology in their properties

Statistic 48

78% of property managers use online portals for tenant communication

Statistic 49

85% of property managers use electronic lease signing

Statistic 50

42% of property managers use artificial intelligence for tenant screening

Statistic 51

69% of property managers use cloud-based property management software

Statistic 52

74% of property managers use online rent collection

Statistic 53

49% of property managers use chatbots for customer service

Statistic 54

The average property management company spends 2% of rental income on technology

Statistic 55

63% of property managers use virtual reality for property tours

Statistic 56

The average tenant turnover rate is 54% annually

Statistic 57

48% of property managers say that finding good tenants is their biggest challenge

Statistic 58

85% of property managers use background checks when screening tenants

Statistic 59

The average length of a residential lease is 12 months

Statistic 60

80% of tenants prefer to communicate with property managers via email or text

Statistic 61

72% of property managers use online applications for tenant screening

Statistic 62

The average property manager spends 15 hours per week on tenant communication

Statistic 63

The average property manager spends 8 hours per week on lease administration

Statistic 64

The average property manager handles 50 tenant inquiries per week

Statistic 65

77% of property managers use online tenant screening services

Share:FacebookLinkedIn
Sources

Our Reports have been cited by:

Trust Badges

Summary

  • 89% of property managers use technology to manage their properties
  • Property managers spend an average of 20 hours per week on administrative tasks
  • The global property management market size was valued at $15.10 billion in 2021
  • 42% of property managers say that maintenance and repairs are their biggest challenge
  • The average property management fee is between 8-12% of monthly rent
  • 76% of property managers offer online rent payment options
  • The average tenant turnover rate is 54% annually
  • Property managers handle an average of 47 units per employee
  • 33% of property managers plan to increase their technology budget in the next year
  • The average cost of tenant turnover is $1,750
  • 62% of property managers use social media for marketing
  • The average property manager salary in the US is $54,183 per year
  • 48% of property managers say that finding good tenants is their biggest challenge
  • The global property management software market is expected to reach $23.63 billion by 2026
  • 85% of property managers use background checks when screening tenants

Managing properties is a balancing act – like juggling flaming torches while riding a unicycle. And according to recent statistics, property managers are not just adept at keeping things from going up in flames, but also at embracing the technological tools that make their jobs easier. With 89% of property managers opting for tech solutions, spending a whopping 20 hours per week on admin tasks, and handling an average of 47 units per employee, the global property management market is no small feat at a valued $15.10 billion – proving that behind every successful property, theres a tired but efficient property manager.

Financial Metrics

  • The average property management fee is between 8-12% of monthly rent
  • The average cost of tenant turnover is $1,750
  • The average property manager salary in the US is $54,183 per year
  • The average cost of eviction is $3,500
  • The average property management company has a profit margin of 20-40%
  • 39% of property managers say that collecting rent on time is their biggest challenge
  • The average property manager spends 10 hours per week on financial tasks
  • The average property management company has a 7% profit margin

Interpretation

Property management: where the numbers paint a picture of chaos and complexity. From the seesaw of fees and turnovers to the balancing act of salaries and evictions, the industry dances on a thin line between profit and challenge. With rent collection resembling a high-stakes game of roulette and financial tasks demanding a hefty time investment, it's no wonder why property managers are constantly juggling figures like seasoned mathematicians. Yet, amidst the whirlwind, one thing remains clear: in the realm of property management, success is a numbers game where precision and strategy can mean the difference between thriving and just surviving.

Maintenance and Repairs

  • 42% of property managers say that maintenance and repairs are their biggest challenge
  • Property managers spend an average of 12 hours per week on maintenance issues
  • 68% of property managers offer online maintenance requests
  • The average property management company spends 6-8% of rental income on maintenance
  • The average property manager handles 30-40 maintenance requests per month
  • The average property manager conducts 4 property inspections per year
  • 81% of property managers use online work order systems
  • The average property manager spends 6 hours per week on vendor management

Interpretation

Property management: where every week is maintenance week! With property managers juggling an average of 12 hours per week on repairs, handling 30-40 maintenance requests monthly, and spending 6-8% of rental income on maintenance, it's no wonder they've turned to online solutions for help. From online maintenance requests to work order systems, these professionals certainly know how to stay ahead of the curve. But let's not forget about vendor management - with an average of 6 hours per week dedicated to keeping vendors in line, property managers truly are the unsung heroes of the real estate world.

Market Size

  • The global property management market size was valued at $15.10 billion in 2021
  • The average property management company manages 300-400 units
  • The average property management company has a 5% annual growth rate

Interpretation

The global property management market is clearly on the rise, with a value of $15.10 billion in 2021 - enough to make even the most frugal landlords do a double-take. With the average property management company juggling 300-400 units, it's no wonder they're seeing a 5% annual growth rate - they must be spinning more plates than a circus performer. Let's just hope they have a good accountant to keep track of all those numbers, or they might end up needing a property manager of their own!

Marketing

  • 62% of property managers use social media for marketing
  • 92% of renters use online resources to search for rental properties
  • The average property management company spends 3-5% of rental income on marketing
  • 61% of property managers use social media advertising to attract new tenants
  • 57% of property managers use video marketing to showcase properties

Interpretation

In an age where swiping right can lead to finding your next home, it's clear that property managers have embraced the digital era with open arms. With 62% of them utilizing social media for marketing and a staggering 92% of renters turning to online platforms to hunt for their dream abode, it's evident that the key to a successful rental business lies in mastering the art of online visibility. As property managers allocate 3-5% of their rental income towards marketing, it seems they're willing to invest in the digital playground where 61% engage in social media advertising and 57% opt for video marketing to give their properties that extra pizzazz. It's a virtual house-hunting extravaganza out there, and only those who can creatively showcase their properties and engage with potential renters in the online realm will reign supreme in this brave new virtual world.

Operational Efficiency

  • Property managers spend an average of 20 hours per week on administrative tasks
  • Property managers handle an average of 47 units per employee
  • 53% of property managers say that improving operational efficiency is their top priority
  • The average time to fill a vacant unit is 39 days
  • The average property manager works 47 hours per week
  • The average property manager oversees 200-500 units
  • The average property manager has 10 years of experience
  • The average property management company has a client retention rate of 85%
  • The average property management company has an employee turnover rate of 18%
  • The average property management company has a net promoter score of 32
  • The average property management company has a 95% occupancy rate

Interpretation

In the world of property management, the statistics paint a fascinating yet demanding picture. From juggling a hefty load of 47 units per employee to spending 20 hours a week on administrative tasks, property managers are the ultimate multitaskers. With a keen eye on efficiency, it's no surprise that 53% of them prioritize streamlining operations. Despite facing the challenge of filling vacancies within 39 days and working an average of 47 hours per week, these experienced professionals oversee a whopping 200-500 units each. With an impressive client retention rate of 85% but a significant turnover rate of 18%, property management companies strive to balance stability with growth. The numbers may tell a story of hard work and dedication, but with a net promoter score of 32 and a remarkable 95% occupancy rate, these professionals are undoubtedly masters of their craft.

Technology Adoption

  • 89% of property managers use technology to manage their properties
  • 76% of property managers offer online rent payment options
  • 33% of property managers plan to increase their technology budget in the next year
  • The global property management software market is expected to reach $23.63 billion by 2026
  • 70% of property managers use property management software
  • 44% of property managers use virtual tours for property showings
  • 75% of property managers say that technology has improved their efficiency
  • The average cost of property management software is $1-$3 per unit per month
  • 58% of property managers use automated rent reminders
  • 47% of property managers use drones for property inspections
  • 65% of property managers say that technology has improved tenant satisfaction
  • 53% of property managers use smart home technology in their properties
  • 78% of property managers use online portals for tenant communication
  • 85% of property managers use electronic lease signing
  • 42% of property managers use artificial intelligence for tenant screening
  • 69% of property managers use cloud-based property management software
  • 74% of property managers use online rent collection
  • 49% of property managers use chatbots for customer service
  • The average property management company spends 2% of rental income on technology
  • 63% of property managers use virtual reality for property tours

Interpretation

In a world where even our homes are getting smarter, it's no surprise that property managers are embracing technology at a rapid pace to streamline their operations and keep up with the modern demands of their tenants. From online rent payments to virtual property tours, drones for inspections to artificial intelligence for tenant screening, the future of property management is not just about bricks and mortar but about algorithms and virtual reality. As property managers navigate this digital landscape, it's clear that technology isn't just improving efficiency, it's also enhancing tenant satisfaction and changing the very fabric of how we interact with our living spaces. So, while the numbers may speak for themselves, the real innovation lies in how property managers are creatively using technology to revolutionize the age-old industry of property management.

Tenant Management

  • The average tenant turnover rate is 54% annually
  • 48% of property managers say that finding good tenants is their biggest challenge
  • 85% of property managers use background checks when screening tenants
  • The average length of a residential lease is 12 months
  • 80% of tenants prefer to communicate with property managers via email or text
  • 72% of property managers use online applications for tenant screening
  • The average property manager spends 15 hours per week on tenant communication
  • The average property manager spends 8 hours per week on lease administration
  • The average property manager handles 50 tenant inquiries per week
  • 77% of property managers use online tenant screening services

Interpretation

The world of property management is a balancing act of turnover rates, tenant preferences, and administrative tasks. With an average tenant turnover rate of 54% annually, it's no wonder why 48% of property managers are constantly on the lookout for good tenants. Utilizing background checks in screening is a standard practice, as 85% of property managers know the importance of vetting potential renters. The 12-month lease appears to be the residential landlord's sweet spot, while communication preferences reveal a shift towards the digital realm with 80% of tenants preferring email or text. As the industry leans into technology, online applications and tenant screening services are becoming the norm for 72% and 77% of property managers respectively. However, the human touch remains essential as property managers spend significant time on tenant communication and lease administration. Balancing the demands of managing properties and tenants may be more intricate than meets the eye, but adaptability and efficiency seem to be key in this ever-evolving landscape.

References