GITNUXREPORT 2025

Property Management Statistics

Property management market grows, adopting tech boosts efficiency and tenant satisfaction.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

36% of property managers report difficulty in maintaining rent compliance with local laws

Statistic 2

40% of property management companies report increased competition in recent years

Statistic 3

Drug-related or violent crimes in rental neighborhoods decreased by 12% in 2022 compared to the previous year

Statistic 4

The average length of a property management contract is 2.5 years

Statistic 5

The average turnover rate for tenants in the US is around 50%, with high turnover costing landlords significantly in advertising and vacancy costs

Statistic 6

The most common reason for property management disputes is maintenance issues, accounting for 35% of complaints

Statistic 7

52% of property managers experience challenges in maintaining compliance with evolving rental laws

Statistic 8

30% of property managers have experienced legal disputes related to lease agreements in the past year

Statistic 9

The average duration of eviction processes varies by state but can take up to 30 days in most jurisdictions

Statistic 10

The average vacancy period for residential rental units is approximately 18 days in urban areas

Statistic 11

The global property management market was valued at approximately $13.74 billion in 2020 and is projected to reach $26.37 billion by 2028

Statistic 12

The average vacancy rate for commercial properties in the US was 6.8% in Q2 2023

Statistic 13

82% of property managers believe that digital marketing has increased tenant inquiries

Statistic 14

The total number of rental units in the US is approximately 48 million

Statistic 15

The property management software market is expected to grow at a CAGR of 7.4% from 2021 to 2028

Statistic 16

The average age of property managers in the US is 45 years old, indicating a need for upcoming generational shifts

Statistic 17

The average rent increase annually is approximately 3%, depending on location

Statistic 18

The average property management company manages around 400 units across its portfolio

Statistic 19

The average rent price increased by 5% nationwide in 2023, driven by high demand and low vacancy rates

Statistic 20

The global commercial property management market is projected to reach $10.87 billion by 2025

Statistic 21

54% of property managers plan to expand their portfolios into new geographic markets in the next 2 years

Statistic 22

The average property manager handles around 200 units per manager

Statistic 23

The average cost to screen a potential tenant in the US is $50 per applicant

Statistic 24

The average annual property management fee in the US is around 8-10% of the rent collected

Statistic 25

Property maintenance costs account for about 20-30% of total operating expenses

Statistic 26

75% of property managers believe that automation improves operational efficiency

Statistic 27

The median repair and maintenance cost for rental properties is $200 per month

Statistic 28

The average annual property insurance cost for a rental property is about $1,200

Statistic 29

The average time to resolve maintenance issues is 2.5 days, with larger portfolios experiencing longer resolution times

Statistic 30

80% of property management professionals believe that remote work has improved their operational flexibility

Statistic 31

Over 70% of property managers use property management software to streamline operations

Statistic 32

58% of property managers plan to invest in smart home technology in the next 3 years

Statistic 33

Approximately 55% of property managers use cloud-based management systems

Statistic 34

About 30% of property managers conduct virtual tours for prospective tenants

Statistic 35

50% of property managers see digital payment systems as critical to their business

Statistic 36

69% of property managers believe technology will continue to be a key competitive advantage

Statistic 37

77% of property managers plan to increase their adoption of automated leasing platforms

Statistic 38

65% of property managers are planning to implement more IoT (Internet of Things) solutions in their properties within the next 2 years

Statistic 39

55% of property managers plan to increase their use of AI-driven analytics in 2024

Statistic 40

47% of property managers indicate that tenant communication has improved with the adoption of dedicated apps

Statistic 41

The use of virtual reality property tours has increased by 150% from 2019 to 2023

Statistic 42

35% of property managers use predictive analytics to forecast maintenance needs

Statistic 43

65% of tenants prefer online rent payments

Statistic 44

45% of property managers report that tenant retention is their top operational priority

Statistic 45

The average time to lease a property has decreased from 25 to 18 days over the past 5 years

Statistic 46

62% of tenants renew their lease when offered online renewal options

Statistic 47

The average late rent fee is $50, with 61% of tenants paying late fees annually

Statistic 48

48% of tenants cite maintenance issues as the primary reason for non-renewal

Statistic 49

The average tenant satisfaction rating for property management firms is 84 out of 100

Statistic 50

55% of property managers have reported an increase in tenant requests for pet-friendly accommodations

Statistic 51

40% of tenants have experienced delays in maintenance requests, leading to satisfaction decreases

Statistic 52

Rental property investors are increasingly focusing on eco-friendly buildings, with 43% adopting green technology by 2023

Statistic 53

60% of property managers conduct background checks on all tenants

Statistic 54

In 2023, approximately 46% of property managers reported an increase in online rental applications

Statistic 55

70% of tenants prefer properties with smart home features

Statistic 56

80% of property management firms use face-to-face communication as their primary tenant engagement tool

Statistic 57

About 68% of tenants value transparency in rent pricing and fees

Statistic 58

65% of tenants are more likely to renew their lease if digital communication channels are used effectively

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Sources

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Key Highlights

The global property management market was valued at approximately $13.74 billion in 2020 and is projected to reach $26.37 billion by 2028
Over 70% of property managers use property management software to streamline operations
The average property manager handles around 200 units per manager
65% of tenants prefer online rent payments
The average vacancy rate for commercial properties in the US was 6.8% in Q2 2023
45% of property managers report that tenant retention is their top operational priority
The average cost to screen a potential tenant in the US is $50 per applicant
82% of property managers believe that digital marketing has increased tenant inquiries
The average annual property management fee in the US is around 8-10% of the rent collected
58% of property managers plan to invest in smart home technology in the next 3 years
The total number of rental units in the US is approximately 48 million
36% of property managers report difficulty in maintaining rent compliance with local laws
The average time to lease a property has decreased from 25 to 18 days over the past 5 years

The property management industry is experiencing a dynamic transformation driven by technological advancements, growing tenant expectations, and expanding markets—predictions show the global market will nearly double from $13.74 billion in 2020 to over $26 billion by 2028, highlighting the crucial role of innovative solutions in shaping its future.

Challenges, Risks, and Regulatory Issues

36% of property managers report difficulty in maintaining rent compliance with local laws
40% of property management companies report increased competition in recent years
Drug-related or violent crimes in rental neighborhoods decreased by 12% in 2022 compared to the previous year
The average length of a property management contract is 2.5 years
The average turnover rate for tenants in the US is around 50%, with high turnover costing landlords significantly in advertising and vacancy costs
The most common reason for property management disputes is maintenance issues, accounting for 35% of complaints
52% of property managers experience challenges in maintaining compliance with evolving rental laws
30% of property managers have experienced legal disputes related to lease agreements in the past year
The average duration of eviction processes varies by state but can take up to 30 days in most jurisdictions
The average vacancy period for residential rental units is approximately 18 days in urban areas

Challenges, Risks, and Regulatory Issues Interpretation

Despite facing stiff competition and the challenges of navigating evolving legal landscapes, property managers are nonetheless enjoying shorter vacancy periods and declining neighborhood crime rates—proof that even amid legal compliance struggles and high tenant turnover, effective management can turn rental markets into safer, more efficient spaces—but only if they can tame maintenance disputes and legal disputes that threaten to extend those same vacancies and increase costs.

Market Size and Growth Trends

The global property management market was valued at approximately $13.74 billion in 2020 and is projected to reach $26.37 billion by 2028
The average vacancy rate for commercial properties in the US was 6.8% in Q2 2023
82% of property managers believe that digital marketing has increased tenant inquiries
The total number of rental units in the US is approximately 48 million
The property management software market is expected to grow at a CAGR of 7.4% from 2021 to 2028
The average age of property managers in the US is 45 years old, indicating a need for upcoming generational shifts
The average rent increase annually is approximately 3%, depending on location
The average property management company manages around 400 units across its portfolio
The average rent price increased by 5% nationwide in 2023, driven by high demand and low vacancy rates
The global commercial property management market is projected to reach $10.87 billion by 2025
54% of property managers plan to expand their portfolios into new geographic markets in the next 2 years

Market Size and Growth Trends Interpretation

With the property management market set to nearly double by 2028 and digital inquiry channels booming, the industry is at a pivotal crossroads where aging managers, rising rents, and expanding portfolios signal both opportunity and the urgent need for next-generation innovation.

Operational Costs and Efficiencies

The average property manager handles around 200 units per manager
The average cost to screen a potential tenant in the US is $50 per applicant
The average annual property management fee in the US is around 8-10% of the rent collected
Property maintenance costs account for about 20-30% of total operating expenses
75% of property managers believe that automation improves operational efficiency
The median repair and maintenance cost for rental properties is $200 per month
The average annual property insurance cost for a rental property is about $1,200
The average time to resolve maintenance issues is 2.5 days, with larger portfolios experiencing longer resolution times
80% of property management professionals believe that remote work has improved their operational flexibility

Operational Costs and Efficiencies Interpretation

With property managers juggling around 200 units each, screening tenants at $50 a pop, and spending nearly a third of expenses on maintenance, it's clear that embracing automation and remote work isn't just a trend—it's the smart (and necessary) move to keep rental properties efficient and profitable in a competitive market.

Technology Adoption and Digital Tools

Over 70% of property managers use property management software to streamline operations
58% of property managers plan to invest in smart home technology in the next 3 years
Approximately 55% of property managers use cloud-based management systems
About 30% of property managers conduct virtual tours for prospective tenants
50% of property managers see digital payment systems as critical to their business
69% of property managers believe technology will continue to be a key competitive advantage
77% of property managers plan to increase their adoption of automated leasing platforms
65% of property managers are planning to implement more IoT (Internet of Things) solutions in their properties within the next 2 years
55% of property managers plan to increase their use of AI-driven analytics in 2024
47% of property managers indicate that tenant communication has improved with the adoption of dedicated apps
The use of virtual reality property tours has increased by 150% from 2019 to 2023
35% of property managers use predictive analytics to forecast maintenance needs

Technology Adoption and Digital Tools Interpretation

As property managers embrace a digital revolution—from virtual tours and AI analytics to IoT integrations—they are not only streamlining operations but strategically positioning themselves at the cutting edge of real estate innovation, proving that in this industry, staying connected isn't just smart—it's essential.

Tenant Behavior and Satisfaction

65% of tenants prefer online rent payments
45% of property managers report that tenant retention is their top operational priority
The average time to lease a property has decreased from 25 to 18 days over the past 5 years
62% of tenants renew their lease when offered online renewal options
The average late rent fee is $50, with 61% of tenants paying late fees annually
48% of tenants cite maintenance issues as the primary reason for non-renewal
The average tenant satisfaction rating for property management firms is 84 out of 100
55% of property managers have reported an increase in tenant requests for pet-friendly accommodations
40% of tenants have experienced delays in maintenance requests, leading to satisfaction decreases
Rental property investors are increasingly focusing on eco-friendly buildings, with 43% adopting green technology by 2023
60% of property managers conduct background checks on all tenants
In 2023, approximately 46% of property managers reported an increase in online rental applications
70% of tenants prefer properties with smart home features
80% of property management firms use face-to-face communication as their primary tenant engagement tool
About 68% of tenants value transparency in rent pricing and fees
65% of tenants are more likely to renew their lease if digital communication channels are used effectively

Tenant Behavior and Satisfaction Interpretation

As the rental landscape evolves into a tech-savvy, eco-conscious, and tenant-centric arena, property managers must prioritize streamlined online payments, prompt maintenance, transparent communication, and pet-friendly, smart homes—recognizing that nearly two-thirds of tenants prefer digital interactions to boost renewals and satisfaction in an increasingly competitive market.