GITNUXREPORT 2025

Hr In The Payments Industry Statistics

Payments industry HR faces skill gaps, retention and diversity, with tech-driven solutions.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

The median salary increase for payment industry employees during 2023 was 4.8%

Statistic 2

37% of submissions to industry surveys highlight the importance of flexible benefits packages

Statistic 3

52% of companies are offering more competitive benefits to attract digital payment specialists

Statistic 4

45% of HR managers in the payments sector believe diversity and inclusion initiatives have improved talent retention

Statistic 5

68% of payment companies have increased their investment in employee training programs in the past year

Statistic 6

66% of HR leaders see employee engagement as a top priority for the coming year

Statistic 7

63% of HR professionals in payments are planning to implement more comprehensive wellness programs in 2024

Statistic 8

45% of HR professionals cite employee burnout as a leading cause of turnover in the payments industry

Statistic 9

55% of companies report increased investment in employee mental health programs

Statistic 10

33% of HR teams are deploying virtual health and wellness programs for employees

Statistic 11

42% of HR managers believe that improving internal communication boosts employee morale

Statistic 12

59% of HR teams are increasing their focus on compliance training related to payments regulation

Statistic 13

78% of HR leaders in the payment industry view upskilling as essential for future growth

Statistic 14

47% of HR personnel say that hybrid work models are now standard in the payments industry

Statistic 15

53% of HR managers focus on leadership development programs to retain top talent

Statistic 16

Approximately 65% of payments industry firms report hiring challenges due to skill gaps

Statistic 17

72% of HR leaders in the payments industry cite talent acquisition as their top hiring challenge

Statistic 18

The average time to fill a payments industry role is 42 days

Statistic 19

58% of HR professionals in payments companies state that remote work has increased their hiring pool

Statistic 20

48% of HR leaders in payment firms report difficulty retaining digital banking talent

Statistic 21

77% of HR professionals in the payments industry prioritize upskilling existing staff over hiring new talent

Statistic 22

52% of payments companies report experiencing talent shortages in cybersecurity experts

Statistic 23

61% of HR departments in the industry have adopted AI tools for recruitment

Statistic 24

43% of HR professionals say that the most effective hiring channels in payments are employee referrals and social media

Statistic 25

69% of HR managers plan to increase their diversity hiring initiatives in 2024

Statistic 26

54% of payments industry HR surveys indicate a focus on soft skills during recruitment, such as adaptability and communication

Statistic 27

41% of HR teams in payments are experimenting with virtual reality for onboarding

Statistic 28

55% of payments firms have experienced a spike in turnover among younger employees (under 30)

Statistic 29

49% of HR managers report that automation has reduced their recruitment process time

Statistic 30

60% of human resources departments are actively recruiting alumni and former employees to fill current vacancies

Statistic 31

44% of HR professionals are exploring gig and freelance talent pools to meet staffing needs

Statistic 32

69% of HR teams in the payments industry are investing in data analytics to better understand talent trends

Statistic 33

62% of industry HR managers cite compliance with new data privacy laws as a significant challenge

Statistic 34

49% of HR departments plan to expand their succession planning efforts by 2024

Statistic 35

64% of payment firms are using AI-driven candidate screening tools

Statistic 36

75% of HR leaders believe that improving employer branding can significantly impact talent acquisition

Statistic 37

33% of HR leaders report adopting new HR technology platforms in 2023

Statistic 38

50% of payment companies believe their current onboarding processes could be improved with digital solutions

Statistic 39

70% of HR teams in payments believe automation will significantly improve their HR functions by 2025

Statistic 40

58% of HR professionals indicate that onboarding processes have been digitized in their firms

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Key Highlights

Approximately 65% of payments industry firms report hiring challenges due to skill gaps
72% of HR leaders in the payments industry cite talent acquisition as their top hiring challenge
The average time to fill a payments industry role is 42 days
58% of HR professionals in payments companies state that remote work has increased their hiring pool
45% of HR managers in the payments sector believe diversity and inclusion initiatives have improved talent retention
68% of payment companies have increased their investment in employee training programs in the past year
48% of HR leaders in payment firms report difficulty retaining digital banking talent
The median salary increase for payment industry employees during 2023 was 4.8%
77% of HR professionals in the payments industry prioritize upskilling existing staff over hiring new talent
52% of payments companies report experiencing talent shortages in cybersecurity experts
61% of HR departments in the industry have adopted AI tools for recruitment
43% of HR professionals say that the most effective hiring channels in payments are employee referrals and social media
69% of HR managers plan to increase their diversity hiring initiatives in 2024

Navigating a sea of skill gaps, rapid technological advances, and shifting workforce expectations, HR in the payments industry is transforming rapidly—making talent acquisition, retention, and upskilling more crucial than ever amid widespread hiring challenges and a competitive talent landscape.

Compensation, Salary, and Benefits

The median salary increase for payment industry employees during 2023 was 4.8%
37% of submissions to industry surveys highlight the importance of flexible benefits packages
52% of companies are offering more competitive benefits to attract digital payment specialists

Compensation, Salary, and Benefits Interpretation

Amidst a competitive chase for digital payment talent, the payments industry is boosting median salaries by 4.8% and emphasizing flexible benefits—proving that in 2023, sweetening the package is as vital as the paycheck itself.

Employee Engagement and Well-being

45% of HR managers in the payments sector believe diversity and inclusion initiatives have improved talent retention
68% of payment companies have increased their investment in employee training programs in the past year
66% of HR leaders see employee engagement as a top priority for the coming year
63% of HR professionals in payments are planning to implement more comprehensive wellness programs in 2024
45% of HR professionals cite employee burnout as a leading cause of turnover in the payments industry
55% of companies report increased investment in employee mental health programs
33% of HR teams are deploying virtual health and wellness programs for employees
42% of HR managers believe that improving internal communication boosts employee morale

Employee Engagement and Well-being Interpretation

As the payments industry navigates a rapidly evolving landscape, it’s clear that a robust focus on diversity, training, wellness, and internal communication is not just a moral imperative but a strategic move to combat burnout and boost talent retention amid rising competition.

Organizational Development and Strategic Initiatives

59% of HR teams are increasing their focus on compliance training related to payments regulation
78% of HR leaders in the payment industry view upskilling as essential for future growth
47% of HR personnel say that hybrid work models are now standard in the payments industry
53% of HR managers focus on leadership development programs to retain top talent

Organizational Development and Strategic Initiatives Interpretation

As payment industry HR teams double down on compliance and upskilling amidst hybrid work realities, they underscore that securing future growth depends on navigating regulations, nurturing leadership, and adapting to evolving work models—all while keeping top talent engaged.

Recruitment, Hiring, and Talent Acquisition

Approximately 65% of payments industry firms report hiring challenges due to skill gaps
72% of HR leaders in the payments industry cite talent acquisition as their top hiring challenge
The average time to fill a payments industry role is 42 days
58% of HR professionals in payments companies state that remote work has increased their hiring pool
48% of HR leaders in payment firms report difficulty retaining digital banking talent
77% of HR professionals in the payments industry prioritize upskilling existing staff over hiring new talent
52% of payments companies report experiencing talent shortages in cybersecurity experts
61% of HR departments in the industry have adopted AI tools for recruitment
43% of HR professionals say that the most effective hiring channels in payments are employee referrals and social media
69% of HR managers plan to increase their diversity hiring initiatives in 2024
54% of payments industry HR surveys indicate a focus on soft skills during recruitment, such as adaptability and communication
41% of HR teams in payments are experimenting with virtual reality for onboarding
55% of payments firms have experienced a spike in turnover among younger employees (under 30)
49% of HR managers report that automation has reduced their recruitment process time
60% of human resources departments are actively recruiting alumni and former employees to fill current vacancies
44% of HR professionals are exploring gig and freelance talent pools to meet staffing needs
69% of HR teams in the payments industry are investing in data analytics to better understand talent trends
62% of industry HR managers cite compliance with new data privacy laws as a significant challenge
49% of HR departments plan to expand their succession planning efforts by 2024
64% of payment firms are using AI-driven candidate screening tools
75% of HR leaders believe that improving employer branding can significantly impact talent acquisition

Recruitment, Hiring, and Talent Acquisition Interpretation

With 65% of payment industry firms grappling with skill gaps, a 42-day hiring wait, and nearly three-quarters prioritizing upskilling and employer branding, it's clear that in the fast-paced world of digital finance, staying ahead in talent acquisition is as much about innovation—like AI and virtual reality—as it is about tradition, all while navigating a landscape marked by remote work, diversity drives, and evolving compliance demands.

Technology Adoption and Digital Transformation

33% of HR leaders report adopting new HR technology platforms in 2023
50% of payment companies believe their current onboarding processes could be improved with digital solutions
70% of HR teams in payments believe automation will significantly improve their HR functions by 2025
58% of HR professionals indicate that onboarding processes have been digitized in their firms

Technology Adoption and Digital Transformation Interpretation

As payments companies race to digitize and automate HR functions—with nearly two-thirds embracing onboarding tech and half recognizing room for digital improvement—they're clearly betting that the future of HR is not just more efficient but entirely transformed by technology.