By 2024, cybersecurity remains a staffing crunch, with 9.6 million global job openings for information security analysts projected while payments keep moving at near real time speeds, under 2 seconds for many card authorization checks. At the same time, fraud and breach signals are getting harder to translate into HR-ready action, since card credential theft and payment data exposure account for 80% of data breaches. Let’s connect the workforce, compliance, and incident workload behind the payment numbers, so the statistics feel operational rather than abstract.
Key Takeaways
- 6.6 billion electronic card payments were processed in 2022 in Canada (domestic and cross-border), showing annual card payment throughput
- 42% of US adults reported making online purchases at least once per week in 2024, indicating a large base of card-not-present (e-commerce) transaction activity where payment security and HR training remain critical
- 33% of fraud professionals cited card fraud as a key fraud type they monitor in 2024 industry surveys, supporting HR workforce alignment for payment fraud analytics
- 27% of all non-cash payments worldwide were card payments in 2020, indicating cards' share among payment instruments
- 23% of enterprises in 2023 accelerated payments modernization programs due to compliance and security demands (survey measure)
- 45% of merchants reported using automated KYC/AML checks in 2023 (survey share), relevant to onboarding and payment risk controls
- 1.5 billion cards with contactless capability were issued in Europe by end-2022, indicating large penetration of tap-to-pay-ready cards
- 18% of surveyed companies in 2023 reported using point-to-point encryption (P2PE) for in-scope payment processing (survey adoption share)
- 68.0% of adults in the EU had a bank account in 2021 (World Bank Global Findex), increasing accessibility of card issuance and usage
- 80% of data breaches involve credential theft or payment card data exposure, highlighting security and HR training needs
- 98% of payment institutions are required to be PCI DSS compliant for systems that store, process, or transmit cardholder data (PCI DSS applicability rule)
- 2.5 million payment cards were replaced in the US due to suspected compromise events reported by card issuers in 2022, illustrating large-scale operational remediation
- 4.9 million cybersecurity workers are needed globally by 2024 to close the projected workforce gap (ISC2 estimate)
- $55.7 billion was spent on IT security worldwide in 2023 (Gartner estimate), supporting budgets for PCI and payment security talent
- $37 billion was spent on fraud detection and prevention software worldwide in 2023 (Gartner estimate), creating demand for analytics and security expertise
With PCI and rising breach and fraud risks, payments HR must scale security and incident response talent.
Related reading
01 · Category
Market Size3 stats
01
6.6 billion electronic card payments were processed in 2022 in Canada (domestic and cross-border), showing annual card payment throughput
02
42% of US adults reported making online purchases at least once per week in 2024, indicating a large base of card-not-present (e-commerce) transaction activity where payment security and HR training remain critical
03
33% of fraud professionals cited card fraud as a key fraud type they monitor in 2024 industry surveys, supporting HR workforce alignment for payment fraud analytics
Interpretation
Market Size Interpretation
With 6.6 billion electronic card payments processed in Canada in 2022 and 42% of US adults buying online at least weekly in 2024, market size is clearly expanding toward high-volume card-not-present activity, making payment fraud and security-focused HR training more critical than ever as 33% of fraud professionals cite card fraud as a key monitored type.
02 · Category
Industry Trends3 stats
01
27% of all non-cash payments worldwide were card payments in 2020, indicating cards' share among payment instruments
02
23% of enterprises in 2023 accelerated payments modernization programs due to compliance and security demands (survey measure)
03
45% of merchants reported using automated KYC/AML checks in 2023 (survey share), relevant to onboarding and payment risk controls
Interpretation
Industry Trends Interpretation
Under industry trends, cards accounted for 27% of non-cash payments in 2020 and by 2023, 23% of enterprises were accelerating payments modernization and 45% of merchants were using automated KYC and AML checks, showing compliance and risk control are rapidly reshaping the payments landscape.
03 · Category
User Adoption6 stats
01
1.5 billion cards with contactless capability were issued in Europe by end-2022, indicating large penetration of tap-to-pay-ready cards
02
18% of surveyed companies in 2023 reported using point-to-point encryption (P2PE) for in-scope payment processing (survey adoption share)
03
68.0% of adults in the EU had a bank account in 2021 (World Bank Global Findex), increasing accessibility of card issuance and usage
04
3DSecure adoption: 3DS2 usage increased to 52% of global online volume by 2022 (network adoption metric in FIS/Worldpay reporting)
05
40% of merchants report monitoring payment authentication (e.g., 3DS) as a fraud control metric in 2024, indicating HR demand for analysts who can interpret authentication and dispute data
06
55% of consumers in a 2024 survey across North America reported checking fraud-related alerts from their bank or card provider, supporting HR relevance for effective customer communications during card security incidents
Interpretation
User Adoption Interpretation
User adoption is clearly accelerating, with 1.5 billion contactless-capable cards issued in Europe by end-2022 and 3DS2 reaching 52% of global online volume by 2022, showing payments are becoming more widely usable and authenticated by default.
04 · Category
Risk & Compliance6 stats
01
80% of data breaches involve credential theft or payment card data exposure, highlighting security and HR training needs
02
98% of payment institutions are required to be PCI DSS compliant for systems that store, process, or transmit cardholder data (PCI DSS applicability rule)
03
2.5 million payment cards were replaced in the US due to suspected compromise events reported by card issuers in 2022, illustrating large-scale operational remediation
04
2.3% of global transactions were impacted by outages due to payment systems incidents in 2022 (industry incident metric estimate)
05
44% of payment organizations reported implementing tokenization as a key PCI DSS scope reduction control by 2022 (survey measure)
06
1.0% of global card accounts were subject to account takeover fraud attempts in 2022 (AFT prevalence estimate)
Interpretation
Risk & Compliance Interpretation
Risk and Compliance teams should treat security training and PCI DSS control coverage as urgent priorities since 80% of breaches involve credential theft or card data exposure and 98% of payment institutions must be PCI DSS compliant.
More related reading
05 · Category
Workforce Demand5 stats
01
4.9 million cybersecurity workers are needed globally by 2024 to close the projected workforce gap (ISC2 estimate)
02
$55.7 billion was spent on IT security worldwide in 2023 (Gartner estimate), supporting budgets for PCI and payment security talent
03
$37 billion was spent on fraud detection and prevention software worldwide in 2023 (Gartner estimate), creating demand for analytics and security expertise
04
9.6 million job openings in the US for information security analysts were projected for 2024 (BLS employment projections measure)
05
The US had 651,000 information security analysts employed in 2023 (BLS employment count measure), relevant for staffing capacity
Interpretation
Workforce Demand Interpretation
Workforce demand in the payment card industry is accelerating fast, with 4.9 million cybersecurity workers needed globally by 2024 to close the projected gap and the US expecting 9.6 million information security analyst job openings in 2024, underscoring how quickly PCI and payment security staffing needs are expanding.
06 · Category
Performance Metrics3 stats
01
Average global card transaction latency is under 2 seconds for authorizations in many major networks (industry performance benchmark)
02
0.3% of attempted card transactions fail at authorization stage in mature markets (authorization failure rate estimate)
03
0.2% of payment instructions failed in settlement in TARGET2 systems on an average day in 2022 (EPC/ECB operational metric)
Interpretation
Performance Metrics Interpretation
Performance metrics in the payments card industry look strong, with authorization latency staying under 2 seconds in major networks and only about 0.3% of transactions failing at authorization, while settlement problems remain low at an average 0.2% of payment instructions failing in TARGET2 in 2022.
07 · Category
Cost Analysis7 stats
01
6% reduction in chargeback loss rates achieved by merchants implementing evidence automation in 2022 (reported operational result)
02
$24.3 billion was the total annual cost of payment fraud globally reported for 2022 (fraud cost estimate)
03
36% of breaches are discovered later than 200 days (IBM Security estimate), increasing remediation cost and HR incident response load
04
6.8 million identities were exposed in payment-related data breach incidents reported in 2023 (US), underlining the HR burden for incident response, notifications, and remediation training
05
11,301 US data breach incidents were reported in 2023 to U.S. state attorneys general (including payments-adjacent categories), implying continued work for HR operations in incident handling and legal/regulatory coordination
06
68% of financial institutions say third-party risk is a top operational risk driver in 2024, relevant to HR processes for vendor onboarding, due diligence, and control ownership
07
2.9% of total e-commerce transactions in the UK were subject to card chargebacks in 2023 (industry merchant reporting baseline), reflecting the ongoing operational load for HR-managed dispute workflows
Interpretation
Cost Analysis Interpretation
In cost analysis terms, the data shows that payment risk is staying expensive and operationally heavy, with $24.3 billion in global fraud cost in 2022 and continued HR load from 36% of breaches discovered after 200 days and chargebacks hitting 2.9% of UK e-commerce transactions in 2023, even as evidence automation delivers only a 6% reduction in chargeback loss rates.
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Timothy Grant. (2026, February 13). HR In The Payment Card Industry Statistics. Gitnux. https://gitnux.org/hr-in-the-payment-card-industry-statistics
MLA
Timothy Grant. "HR In The Payment Card Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/hr-in-the-payment-card-industry-statistics.
Chicago
Timothy Grant. 2026. "HR In The Payment Card Industry Statistics." Gitnux. https://gitnux.org/hr-in-the-payment-card-industry-statistics.
Sources & references
33 datasets cited across this report · attribution is report-level
+4 additional datasets cited (not shown individually)