GITNUXREPORT 2025

Hr In The Cleaning Industry Statistics

HR challenges in cleaning industry impact growth, safety, retention, and innovation.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

On average, cleaning companies report a 12% annual growth rate

Statistic 2

The median annual revenue for small cleaning companies is around $70,000

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The average number of clients per cleaning business is approximately 32 for residential services and 45 for commercial services

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The average gross profit margin for cleaning companies is approximately 25%

Statistic 5

The sector sees a gross profit margin ranging from 20% to 30%, depending on the niche and business model

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The average cost of cleaning supplies per employee per month is around $65

Statistic 7

The industry’s operating profit margin averages around 10% to 15%, depending on size and niche

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About 42% of cleaning businesses use digital scheduling and management tools

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80% of cleaning companies have a dedicated customer service team

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50% of cleaning companies use social media to acquire new clients

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87% of cleaning companies believe that customer reviews significantly impact their reputation

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Approximately 55% of busy cleaning businesses operate on a recurring contract basis

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About 50% of cleaning companies have integrated mobile apps for customer management

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The average customer retention rate for cleaning companies is approximately 70%

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About 28% of the cleaning industry revenue comes from recurring contracts, highlighting the importance of contract-based business models

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Approximately 76% of cleaning companies are small businesses with fewer than 50 employees

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Employee turnover rates in the cleaning industry average around 30-50% annually

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The average hourly wage for a cleaning technician in the U.S. is approximately $12.50 as of 2023

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About 65% of cleaning companies in the U.S. employ part-time workers

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The majority of cleaning industry employment (about 70%) is made up of women

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The average tenure of a cleaning technician is about 2 years

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The typical workweek for a cleaning technician is around 35-40 hours

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25% of cleaning firms report experiencing shortages of qualified staff

Statistic 24

12% of cleaning businesses report high concerns about employee safety training

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70% of cleaning companies have increased wages in response to labor shortages

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Roughly 15% of the industry’s revenue is spent on employee training and safety

Statistic 27

About 29% of cleaning companies plan to expand their workforce by at least 10% in the next year

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The incidence of workplace accidents in the cleaning industry decreases by 15% when safety training is provided regularly

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The industry employs approximately 1.8 million people in the U.S. alone

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60% of cleaning firms report experiencing difficulty recruiting qualified employees

Statistic 31

The average retention rate for cleaning industry employees is about 45%

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40% of cleaning service leaders indicate that employee onboarding is a top challenge

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According to surveys, 68% of cleaning companies have a formal employee training program

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The majority of cleaning workers (about 75%) prefer flexible scheduling options

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The average labor productivity in the cleaning industry is estimated at $40,000 per employee annually

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The average age of a cleaning industry employee is 42 years old, indicating an aging workforce

Statistic 37

Over 80% of cleaning companies view employee safety as a critical factor in their operations

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Currently, around 35% of cleaning companies report challenges in managing remote work and field employee coordination

Statistic 39

The industry invests roughly $200 million annually in employee training programs and certifications

Statistic 40

About 17% of cleaning staff report experiencing job-related health issues related to chemical exposure

Statistic 41

Approximately 36% of cleaning companies report implementing employee wellness programs to improve productivity and retention

Statistic 42

The employment growth rate in the cleaning industry is projected at 8% over the next decade, faster than many other service sectors

Statistic 43

The industry’s average sales per employee is around $40,000 annually, indicating room for productivity improvements

Statistic 44

The residential cleaning segment accounts for about 60% of the industry’s revenue

Statistic 45

Commercial cleaning makes up roughly 40% of the industry revenue

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Approximately 58% of cleaning businesses offer residential services

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Approximately 35% of cleaning businesses are owned by women

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OSHA reports that roughly 10% of workplace injuries in cleaning are due to slips and falls

Statistic 49

The adoption of green cleaning practices has grown by 18% annually over the past five years

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In 2023, about 22% of cleaning companies reported implementing automation technologies

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23% of cleaning businesses plan to invest in new cleaning equipment within the next year

Statistic 52

65% of cleaning companies offer eco-friendly or green cleaning options

Statistic 53

Pest control and sanitation have become increasing segments within the industry, accounting for about 10% of total revenue

Statistic 54

In 2022, the industry saw an increase of 8% in new business registrations

Statistic 55

About 40% of companies cited high competition as a barrier to growth

Statistic 56

The use of advanced cleaning equipment like HEPA filters increased by 25% during 2020-2023

Statistic 57

The number of women-owned cleaning businesses has grown by 22% over the last five years

Statistic 58

24% of cleaning companies reported experiencing cyber security threats in 2023, mainly due to weak password practices

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15% of cleaning company owners are considering franchise opportunities in the next year

Statistic 60

More than 60% of cleaning operations increased their use of PPE following the COVID-19 pandemic

Statistic 61

The demand for specialized cleaning services, like biohazard and mold remediation, has increased by approximately 18% annually

Statistic 62

The trend toward outsourcing cleaning services continues to grow, with about 55% of corporations preferring contracted services over in-house teams

Statistic 63

Approximately 22% of cleaning companies plan to modernize their fleet with electric or hybrid vehicles within the next three years

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The average number of cleaning companies per metropolitan area in the U.S. is approximately 150, indicating high industry density

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Around 15% of cleaning companies have adopted at least one form of automation in their operational processes

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The cleaning industry in the U.S. is valued at approximately $46 billion as of 2023

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The industry sees an annual expenditure of approximately $1 billion on employee benefits and incentives

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The use of environmentally friendly cleaning products increased by 20% in 2022

Statistic 69

The industry’s annual advertising spend on digital platforms has increased by approximately 30% over the last three years

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Key Highlights

The cleaning industry in the U.S. is valued at approximately $46 billion as of 2023
On average, cleaning companies report a 12% annual growth rate
Approximately 76% of cleaning companies are small businesses with fewer than 50 employees
The residential cleaning segment accounts for about 60% of the industry’s revenue
Commercial cleaning makes up roughly 40% of the industry revenue
Employee turnover rates in the cleaning industry average around 30-50% annually
The average hourly wage for a cleaning technician in the U.S. is approximately $12.50 as of 2023
About 65% of cleaning companies in the U.S. employ part-time workers
The median annual revenue for small cleaning companies is around $70,000
Approximately 58% of cleaning businesses offer residential services
The majority of cleaning industry employment (about 70%) is made up of women
Approximately 35% of cleaning businesses are owned by women
The average tenure of a cleaning technician is about 2 years

With the cleaning industry booming to a $46 billion valuation and experiencing a consistent 12% annual growth, understanding the vital role of HR—addressing high employee turnover, safety, training, and workforce demographics—is essential to cleaning companies striving for success in a competitive, evolving market.

Business Performance and Revenue Metrics

On average, cleaning companies report a 12% annual growth rate
The median annual revenue for small cleaning companies is around $70,000
The average number of clients per cleaning business is approximately 32 for residential services and 45 for commercial services
The average gross profit margin for cleaning companies is approximately 25%
The sector sees a gross profit margin ranging from 20% to 30%, depending on the niche and business model
The average cost of cleaning supplies per employee per month is around $65
The industry’s operating profit margin averages around 10% to 15%, depending on size and niche

Business Performance and Revenue Metrics Interpretation

With a steady 12% annual growth and manageable profit margins hovering around 25%, the cleaning industry proves that a sparkling reputation and strategic supply costs can turn a mop business into a lucrative venture—if you don’t mind sweeping up a modest $70,000 in median annual revenue into a lucrative yet competitive profit playground.

Customer and Client Relationships

About 42% of cleaning businesses use digital scheduling and management tools
80% of cleaning companies have a dedicated customer service team
50% of cleaning companies use social media to acquire new clients
87% of cleaning companies believe that customer reviews significantly impact their reputation
Approximately 55% of busy cleaning businesses operate on a recurring contract basis
About 50% of cleaning companies have integrated mobile apps for customer management
The average customer retention rate for cleaning companies is approximately 70%
About 28% of the cleaning industry revenue comes from recurring contracts, highlighting the importance of contract-based business models

Customer and Client Relationships Interpretation

In an industry where nearly half of the cleaning companies embrace digital tools and over 80% prioritize customer service, it's clear that even in the dirtiest sectors, tech-savvy professionalism and strategic client engagement are sweeping the market—though with only about a quarter relying on recurring contracts, there's still a long way to go in sealing the deal long-term.

Employment Trends and Productivity

Approximately 76% of cleaning companies are small businesses with fewer than 50 employees
Employee turnover rates in the cleaning industry average around 30-50% annually
The average hourly wage for a cleaning technician in the U.S. is approximately $12.50 as of 2023
About 65% of cleaning companies in the U.S. employ part-time workers
The majority of cleaning industry employment (about 70%) is made up of women
The average tenure of a cleaning technician is about 2 years
The typical workweek for a cleaning technician is around 35-40 hours
25% of cleaning firms report experiencing shortages of qualified staff
12% of cleaning businesses report high concerns about employee safety training
70% of cleaning companies have increased wages in response to labor shortages
Roughly 15% of the industry’s revenue is spent on employee training and safety
About 29% of cleaning companies plan to expand their workforce by at least 10% in the next year
The incidence of workplace accidents in the cleaning industry decreases by 15% when safety training is provided regularly
The industry employs approximately 1.8 million people in the U.S. alone
60% of cleaning firms report experiencing difficulty recruiting qualified employees
The average retention rate for cleaning industry employees is about 45%
40% of cleaning service leaders indicate that employee onboarding is a top challenge
According to surveys, 68% of cleaning companies have a formal employee training program
The majority of cleaning workers (about 75%) prefer flexible scheduling options
The average labor productivity in the cleaning industry is estimated at $40,000 per employee annually
The average age of a cleaning industry employee is 42 years old, indicating an aging workforce
Over 80% of cleaning companies view employee safety as a critical factor in their operations
Currently, around 35% of cleaning companies report challenges in managing remote work and field employee coordination
The industry invests roughly $200 million annually in employee training programs and certifications
About 17% of cleaning staff report experiencing job-related health issues related to chemical exposure
Approximately 36% of cleaning companies report implementing employee wellness programs to improve productivity and retention
The employment growth rate in the cleaning industry is projected at 8% over the next decade, faster than many other service sectors
The industry’s average sales per employee is around $40,000 annually, indicating room for productivity improvements

Employment Trends and Productivity Interpretation

With 76% of cleaning companies operating as small businesses and a high employee turnover hovering at 30-50%, the industry's persistent challenge is cleaning up workforce stability and safety—requiring investments in training, better wages, and flexible scheduling to truly sparkle.

Industry Segments and Market Share

The residential cleaning segment accounts for about 60% of the industry’s revenue
Commercial cleaning makes up roughly 40% of the industry revenue
Approximately 58% of cleaning businesses offer residential services
Approximately 35% of cleaning businesses are owned by women
OSHA reports that roughly 10% of workplace injuries in cleaning are due to slips and falls
The adoption of green cleaning practices has grown by 18% annually over the past five years
In 2023, about 22% of cleaning companies reported implementing automation technologies
23% of cleaning businesses plan to invest in new cleaning equipment within the next year
65% of cleaning companies offer eco-friendly or green cleaning options
Pest control and sanitation have become increasing segments within the industry, accounting for about 10% of total revenue
In 2022, the industry saw an increase of 8% in new business registrations
About 40% of companies cited high competition as a barrier to growth
The use of advanced cleaning equipment like HEPA filters increased by 25% during 2020-2023
The number of women-owned cleaning businesses has grown by 22% over the last five years
24% of cleaning companies reported experiencing cyber security threats in 2023, mainly due to weak password practices
15% of cleaning company owners are considering franchise opportunities in the next year
More than 60% of cleaning operations increased their use of PPE following the COVID-19 pandemic
The demand for specialized cleaning services, like biohazard and mold remediation, has increased by approximately 18% annually
The trend toward outsourcing cleaning services continues to grow, with about 55% of corporations preferring contracted services over in-house teams
Approximately 22% of cleaning companies plan to modernize their fleet with electric or hybrid vehicles within the next three years
The average number of cleaning companies per metropolitan area in the U.S. is approximately 150, indicating high industry density
Around 15% of cleaning companies have adopted at least one form of automation in their operational processes

Industry Segments and Market Share Interpretation

While residential cleaning dominates with 60% of the revenue and a growing embrace of eco-friendly practices—now offered by 65% of firms—the industry's savvy entrepreneurs are increasingly investing in automation and modern fleet upgrades, all amid fierce competition and a notable rise in female ownership and cyber threats, proving that in the cleaning industry, keeping things spotless requires both innovation and resilience.

Market Size and Valuation

The cleaning industry in the U.S. is valued at approximately $46 billion as of 2023
The industry sees an annual expenditure of approximately $1 billion on employee benefits and incentives
The use of environmentally friendly cleaning products increased by 20% in 2022
The industry’s annual advertising spend on digital platforms has increased by approximately 30% over the last three years

Market Size and Valuation Interpretation

With a $46 billion valuation and rising investments in eco-friendly products and digital advertising, the U.S. cleaning industry is not only sweeping up a massive market share but also sprucing up its reputation as an environmentally and technologically conscious powerhouse.