GITNUXREPORT 2025

Digital Transformation In The Restaurant Industry Statistics

Most restaurants invest in digital tools to enhance efficiency, customer experience, and growth.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

60% of diners prefer ordering via mobile apps over traditional methods

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55% of restaurant customers are willing to pay more for a seamless digital ordering experience

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68% of millennials prefer digital payment methods over cash

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85% of customers expect restaurants to offer digital ordering options

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45% of consumers have abandoned a restaurant website due to poor digital experience

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55% of restaurant customers order through third-party apps

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65% of diners use QR codes to view digital menus

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58% of consumers prefer pickup over dine-in when digital options are available

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80% of restaurant patrons use smartphones to find restaurant reviews and info

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40% of consumers have ordered more frequently from restaurants with digital loyalty programs

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61% of consumers believe digital ordering simplifies their dining experience

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65% of consumers are more likely to revisit restaurants that have a strong digital presence

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55% of diners prefer using digital menus over physical menus

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50% of consumers have used voice commands to place food orders

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67% of restaurant customers say they are more likely to order from restaurants with digital loyalty programs

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52% of diners have changed their restaurant choices based on digital reviews

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60% of customers prefer digital receipts over paper receipts

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45% of restaurants report increased revenue after adopting digital menu boards

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48% of restaurant businesses see ROI within the first year of digital investment

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60% of restaurant marketing budgets are allocated to digital channels

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70% of restaurant brands plan to use virtual reality for marketing within the next two years

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90% of restaurant chains are investing in digital marketing strategies

Statistic 23

72% of restaurant operators report improved efficiency through digital tools

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38% of restaurant employees have been trained on digital tools in the last year

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70% of restaurant employees find digital tools improve workflow

Statistic 26

55% of restaurants saw a significant decrease in wait times after adopting digital solutions

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70% of restaurant chains are exploring automation to reduce labor costs

Statistic 28

60% of restaurant staff feel more productive when using digital order management systems

Statistic 29

70% of restaurant operators plan to increase digital investment in the next year

Statistic 30

80% of restaurant owners use some form of digital reservation system

Statistic 31

65% of quick-service restaurants have integrated self-service kiosks

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50% of restaurants plan to implement AI-driven chatbots for customer service by 2025

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40% of independent restaurants have adopted a digital POS system

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50% of restaurants use analytics to optimize menu offerings

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25% of restaurants report cybersecurity threats related to digital systems

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45% of restaurants have implemented contactless payment options

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73% of restaurant owners believe digital transformation enhances customer engagement

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50% of restaurants plan to incorporate AI for menu personalization

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65% of restaurants are now using cloud-based management platforms

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78% of restaurant operators plan to upgrade their digital infrastructure within the next 12 months

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52% of restaurant digital transactions are now made through mobile devices

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68% of restaurants have adopted online advertising strategies

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42% of restaurant owners cite improved customer insights as a benefit of digital transformation

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44% of restaurant operators are concerned about data privacy with digital systems

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58% of pizza restaurants have adopted digital ordering and delivery platforms

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55% of fine dining establishments use digital reservations and menus

Statistic 47

35% of restaurants use augmented reality to enhance customer experience

Statistic 48

80% of restaurant operators believe integrating digital order and delivery systems is critical for growth

Statistic 49

63% of restaurants plan to leverage data analytics for business optimization in the next year

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85% of restaurant decision-makers consider digital transformation inevitable for future success

Statistic 51

40% of restaurant kitchens have adopted digital inventory management systems

Statistic 52

50% of restaurants plan to implement AI-driven recommendation engines

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Key Highlights

70% of restaurant operators plan to increase digital investment in the next year
60% of diners prefer ordering via mobile apps over traditional methods
45% of restaurants report increased revenue after adopting digital menu boards
55% of restaurant customers are willing to pay more for a seamless digital ordering experience
80% of restaurant owners use some form of digital reservation system
65% of quick-service restaurants have integrated self-service kiosks
50% of restaurants plan to implement AI-driven chatbots for customer service by 2025
68% of millennials prefer digital payment methods over cash
72% of restaurant operators report improved efficiency through digital tools
85% of customers expect restaurants to offer digital ordering options
40% of independent restaurants have adopted a digital POS system
60% of restaurant marketing budgets are allocated to digital channels
45% of consumers have abandoned a restaurant website due to poor digital experience

In an industry where a staggering 70% of restaurant operators are ramping up digital investments and 85% of customers now demand seamless digital experiences, it’s clear that digital transformation is revolutionizing the way restaurants attract, serve, and retain diners.

Customer Preferences and Behavior

60% of diners prefer ordering via mobile apps over traditional methods
55% of restaurant customers are willing to pay more for a seamless digital ordering experience
68% of millennials prefer digital payment methods over cash
85% of customers expect restaurants to offer digital ordering options
45% of consumers have abandoned a restaurant website due to poor digital experience
55% of restaurant customers order through third-party apps
65% of diners use QR codes to view digital menus
58% of consumers prefer pickup over dine-in when digital options are available
80% of restaurant patrons use smartphones to find restaurant reviews and info
40% of consumers have ordered more frequently from restaurants with digital loyalty programs
61% of consumers believe digital ordering simplifies their dining experience
65% of consumers are more likely to revisit restaurants that have a strong digital presence
55% of diners prefer using digital menus over physical menus
50% of consumers have used voice commands to place food orders
67% of restaurant customers say they are more likely to order from restaurants with digital loyalty programs
52% of diners have changed their restaurant choices based on digital reviews
60% of customers prefer digital receipts over paper receipts

Customer Preferences and Behavior Interpretation

In an era where 85% of diners expect digital options and 60% favor mobile ordering over traditional methods, restaurants ignoring the digital shift risk losing loyalty and foot traffic, as consumers increasingly value seamless, tech-savvy dining experiences that influence their choices and spending habits.

Financial Performance and Revenue Impact

45% of restaurants report increased revenue after adopting digital menu boards
48% of restaurant businesses see ROI within the first year of digital investment

Financial Performance and Revenue Impact Interpretation

With nearly half of restaurant businesses reaping quicker returns and boosting revenue through digital menu boards, it's clear that embracing technology isn't just a menu upgrade—it's a recipe for survival and success in the fast-evolving dining scene.

Marketing Strategies and Competitive Positioning

60% of restaurant marketing budgets are allocated to digital channels
70% of restaurant brands plan to use virtual reality for marketing within the next two years
90% of restaurant chains are investing in digital marketing strategies

Marketing Strategies and Competitive Positioning Interpretation

With 90% of restaurant chains pouring into digital marketing, and a majority exploring VR and online channels, it's clear that dining establishments are serving up digital innovation as the main course—perhaps the only course—on their menus.

Operational Efficiency and Employee Engagement

72% of restaurant operators report improved efficiency through digital tools
38% of restaurant employees have been trained on digital tools in the last year
70% of restaurant employees find digital tools improve workflow
55% of restaurants saw a significant decrease in wait times after adopting digital solutions
70% of restaurant chains are exploring automation to reduce labor costs
60% of restaurant staff feel more productive when using digital order management systems

Operational Efficiency and Employee Engagement Interpretation

With nearly three-quarters of restaurateurs touting efficiency gains and a majority of staff feeling more productive thanks to digital tools, it’s clear that in today’s industry, embracing technology isn't just a modernization effort—it’s the main course for survival and success.

Technological Adoption and Digital Transformation

70% of restaurant operators plan to increase digital investment in the next year
80% of restaurant owners use some form of digital reservation system
65% of quick-service restaurants have integrated self-service kiosks
50% of restaurants plan to implement AI-driven chatbots for customer service by 2025
40% of independent restaurants have adopted a digital POS system
50% of restaurants use analytics to optimize menu offerings
25% of restaurants report cybersecurity threats related to digital systems
45% of restaurants have implemented contactless payment options
73% of restaurant owners believe digital transformation enhances customer engagement
50% of restaurants plan to incorporate AI for menu personalization
65% of restaurants are now using cloud-based management platforms
78% of restaurant operators plan to upgrade their digital infrastructure within the next 12 months
52% of restaurant digital transactions are now made through mobile devices
68% of restaurants have adopted online advertising strategies
42% of restaurant owners cite improved customer insights as a benefit of digital transformation
44% of restaurant operators are concerned about data privacy with digital systems
58% of pizza restaurants have adopted digital ordering and delivery platforms
55% of fine dining establishments use digital reservations and menus
35% of restaurants use augmented reality to enhance customer experience
80% of restaurant operators believe integrating digital order and delivery systems is critical for growth
63% of restaurants plan to leverage data analytics for business optimization in the next year
85% of restaurant decision-makers consider digital transformation inevitable for future success
40% of restaurant kitchens have adopted digital inventory management systems
50% of restaurants plan to implement AI-driven recommendation engines

Technological Adoption and Digital Transformation Interpretation

With a striking majority recognizing digital transformation as essential for survival—from AI-driven menus and self-service kiosks to contactless payments and data analytics—the restaurant industry is hastily swapping traditional menus for cloud-based platforms and AI tools, all while cautiously mindful of cybersecurity threats in a digital age where 85% of decision-makers deem growth impossible without it.