GITNUXREPORT 2025

Digital Transformation In The Plumbing Industry Statistics

Digital tools improve customer service, efficiency, and growth in plumbing industry.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

Our Commitment to Accuracy

Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Statistic 1

54% of plumbing businesses have integrated CRM systems to manage customer data

Statistic 2

48% of plumbing companies report increased efficiency after implementing digital scheduling tools

Statistic 3

40% of plumbing businesses use IoT devices for real-time pipe monitoring

Statistic 4

70% of plumbing firms believe digital transformation enhances operational efficiency

Statistic 5

55% of small plumbing businesses are investing in mobile apps for field service management

Statistic 6

67% of plumbing companies note a decrease in missed appointments after adopting digital scheduling

Statistic 7

50% of plumbers believe digital tools reduce operational costs

Statistic 8

30% of plumbing contractors have implemented cloud-based project management tools

Statistic 9

40% of small plumbing firms have invested in digital inventory management systems

Statistic 10

55% of contractors report faster response times after adopting digital communication tools

Statistic 11

48% of plumbing companies leverage data analytics for predictive maintenance

Statistic 12

59% of plumbing firms use digital order management systems to streamline procurement

Statistic 13

70% of plumbing businesses report business growth after digital transformation initiatives

Statistic 14

64% of plumbing companies track project milestones with digital project management tools

Statistic 15

43% of plumbing businesses use digital platforms for employee scheduling

Statistic 16

40% of plumbing companies report reduction in paperwork and manual data entry through digital record-keeping

Statistic 17

59% of plumbing businesses track overall project costs with digital financial management tools

Statistic 18

63% of plumbing firms focus on digital security measures to protect customer data

Statistic 19

59% of small plumbing businesses use online scheduling to reduce customer wait times

Statistic 20

54% of plumbing firms plan to upgrade their digital infrastructure in the next 2 years

Statistic 21

37% of plumbing businesses have integrated digital payment platforms for in-field work

Statistic 22

52% of plumbing firms track inventory levels in real-time using digital systems

Statistic 23

54% of homeowners opt for digital appointment reminders, reducing missed appointments

Statistic 24

65% of homeowners prefer scheduling plumbing services online

Statistic 25

60% of new plumbing customers research online before booking

Statistic 26

35% of plumbing companies utilize augmented reality (AR) for customer demonstrations

Statistic 27

80% of consumers expect digital communication from local service providers

Statistic 28

75% of homeowners are comfortable using digital tools to communicate with their plumbing providers

Statistic 29

38% of plumbing firms employ AI-powered chatbots for customer support

Statistic 30

44% of plumbing companies have developed mobile apps for client communication

Statistic 31

65% of plumbing companies have increased customer retention through personalized digital marketing

Statistic 32

54% of plumbing service providers track customer feedback via digital surveys

Statistic 33

53% of homeowners prefer receiving digital estimates and quotes

Statistic 34

68% of customers value digital communication channels when selecting a plumbing service

Statistic 35

51% of plumbing companies have adopted virtual reality (VR) for client interactions

Statistic 36

45% of plumbing companies experience increased customer satisfaction after digital engagement initiatives

Statistic 37

71% of customers prefer digital communication for service updates

Statistic 38

53% of homeowners have experienced quicker issue resolutions thanks to digital communication

Statistic 39

66% of digital investment in plumbing is focused on customer engagement platforms

Statistic 40

59% of plumbing companies have adopted automated follow-ups post-service

Statistic 41

45% of plumbing companies have increased cross-sell and upsell revenue through digital customer data analysis

Statistic 42

73% of plumbing companies have adopted digital tools to improve customer service

Statistic 43

62% of plumbers use digital invoicing and payment platforms

Statistic 44

65% of plumbing companies have a digital marketing strategy

Statistic 45

52% of plumbing teams use digital training platforms for employee education

Statistic 46

58% of new plumbing installations are planned using digital CAD software

Statistic 47

45% of plumbing service providers use virtual inspections to assess problems remotely

Statistic 48

42% of plumbing businesses track KPIs using digital dashboards

Statistic 49

33% of plumbing companies utilize digital twins for infrastructure planning

Statistic 50

60% of plumbing service providers believe digital tech helps in upselling services

Statistic 51

69% of plumbers are using digital tools to manage inventory and parts ordering

Statistic 52

62% of plumbing firms report improved safety compliance through digital training modules

Statistic 53

46% of plumbing businesses have adopted digital bookkeeping and accounting software

Statistic 54

36% of plumbers have implemented 3D modeling for complex plumbing layouts

Statistic 55

49% of plumbing professionals use digital onboarding processes for new hires

Statistic 56

74% of plumbing industry employees use smartphones for work-related tasks

Statistic 57

55% of plumbers utilize online digital catalogs for parts and equipment procurement

Statistic 58

32% of plumbing businesses have adopted remote diagnostic tools

Statistic 59

46% of plumbing companies utilize online training modules for technician skill development

Statistic 60

55% of plumbing firms use digital mapping tools for site planning and layout

Statistic 61

59% of plumbing contractors plan to increase their digital marketing budget in the next year

Statistic 62

47% of plumbers use online customer review platforms to attract new clients

Statistic 63

69% of plumbing companies use digital analytics to optimize marketing campaigns

Statistic 64

44% of plumbing companies report increased lead conversion rates through digital lead nurturing

Statistic 65

63% of plumbing businesses use online marketing tools to attract new customers

Statistic 66

78% of homes with modern plumbing have digital leak detection systems installed

Statistic 67

57% of plumbing firms use drone technology for inspecting hard-to-reach areas

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Sources

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Key Highlights

73% of plumbing companies have adopted digital tools to improve customer service
65% of homeowners prefer scheduling plumbing services online
54% of plumbing businesses have integrated CRM systems to manage customer data
48% of plumbing companies report increased efficiency after implementing digital scheduling tools
40% of plumbing businesses use IoT devices for real-time pipe monitoring
60% of new plumbing customers research online before booking
70% of plumbing firms believe digital transformation enhances operational efficiency
55% of small plumbing businesses are investing in mobile apps for field service management
62% of plumbers use digital invoicing and payment platforms
65% of plumbing companies have a digital marketing strategy
35% of plumbing companies utilize augmented reality (AR) for customer demonstrations
80% of consumers expect digital communication from local service providers
52% of plumbing teams use digital training platforms for employee education

In an era where 70% of homeowners research online before booking, the plumbing industry is undergoing a remarkable digital transformation, with 73% of companies adopting cutting-edge tools to boost customer satisfaction and operational efficiency.

Business Operations and Efficiency

54% of plumbing businesses have integrated CRM systems to manage customer data
48% of plumbing companies report increased efficiency after implementing digital scheduling tools
40% of plumbing businesses use IoT devices for real-time pipe monitoring
70% of plumbing firms believe digital transformation enhances operational efficiency
55% of small plumbing businesses are investing in mobile apps for field service management
67% of plumbing companies note a decrease in missed appointments after adopting digital scheduling
50% of plumbers believe digital tools reduce operational costs
30% of plumbing contractors have implemented cloud-based project management tools
40% of small plumbing firms have invested in digital inventory management systems
55% of contractors report faster response times after adopting digital communication tools
48% of plumbing companies leverage data analytics for predictive maintenance
59% of plumbing firms use digital order management systems to streamline procurement
70% of plumbing businesses report business growth after digital transformation initiatives
64% of plumbing companies track project milestones with digital project management tools
43% of plumbing businesses use digital platforms for employee scheduling
40% of plumbing companies report reduction in paperwork and manual data entry through digital record-keeping
59% of plumbing businesses track overall project costs with digital financial management tools
63% of plumbing firms focus on digital security measures to protect customer data
59% of small plumbing businesses use online scheduling to reduce customer wait times
54% of plumbing firms plan to upgrade their digital infrastructure in the next 2 years
37% of plumbing businesses have integrated digital payment platforms for in-field work
52% of plumbing firms track inventory levels in real-time using digital systems
54% of homeowners opt for digital appointment reminders, reducing missed appointments

Business Operations and Efficiency Interpretation

With over half of plumbing firms embracing digital tools—from CRM and IoT to mobile apps—it's clear that the industry is plumbing the depths of innovation to flush out inefficiencies and tap into growth, transforming pipe dreams into streamlined, data-driven realities.

Customer Engagement and Preferences

65% of homeowners prefer scheduling plumbing services online
60% of new plumbing customers research online before booking
35% of plumbing companies utilize augmented reality (AR) for customer demonstrations
80% of consumers expect digital communication from local service providers
75% of homeowners are comfortable using digital tools to communicate with their plumbing providers
38% of plumbing firms employ AI-powered chatbots for customer support
44% of plumbing companies have developed mobile apps for client communication
65% of plumbing companies have increased customer retention through personalized digital marketing
54% of plumbing service providers track customer feedback via digital surveys
53% of homeowners prefer receiving digital estimates and quotes
68% of customers value digital communication channels when selecting a plumbing service
51% of plumbing companies have adopted virtual reality (VR) for client interactions
45% of plumbing companies experience increased customer satisfaction after digital engagement initiatives
71% of customers prefer digital communication for service updates
53% of homeowners have experienced quicker issue resolutions thanks to digital communication
66% of digital investment in plumbing is focused on customer engagement platforms
59% of plumbing companies have adopted automated follow-ups post-service
45% of plumbing companies have increased cross-sell and upsell revenue through digital customer data analysis

Customer Engagement and Preferences Interpretation

In an industry where a wrench was once the must-have tool, over two-thirds of plumbing firms are now turning to digital innovation—from AR demos to AI chatbots—proving that in the modern plumbing world, a pipe dream is increasingly one with a seamless online experience.

Digital Adoption and Usage

73% of plumbing companies have adopted digital tools to improve customer service
62% of plumbers use digital invoicing and payment platforms
65% of plumbing companies have a digital marketing strategy
52% of plumbing teams use digital training platforms for employee education
58% of new plumbing installations are planned using digital CAD software
45% of plumbing service providers use virtual inspections to assess problems remotely
42% of plumbing businesses track KPIs using digital dashboards
33% of plumbing companies utilize digital twins for infrastructure planning
60% of plumbing service providers believe digital tech helps in upselling services
69% of plumbers are using digital tools to manage inventory and parts ordering
62% of plumbing firms report improved safety compliance through digital training modules
46% of plumbing businesses have adopted digital bookkeeping and accounting software
36% of plumbers have implemented 3D modeling for complex plumbing layouts
49% of plumbing professionals use digital onboarding processes for new hires
74% of plumbing industry employees use smartphones for work-related tasks
55% of plumbers utilize online digital catalogs for parts and equipment procurement
32% of plumbing businesses have adopted remote diagnostic tools
46% of plumbing companies utilize online training modules for technician skill development
55% of plumbing firms use digital mapping tools for site planning and layout

Digital Adoption and Usage Interpretation

As the plumbing industry flushes traditional methods down the drain, over 70% now embrace digital tools—from virtual inspections to 3D modeling—highlighting that even in a trade rooted in pipes, staying connected digitally is the true flow of modern success.

Marketing and Sales Strategies

59% of plumbing contractors plan to increase their digital marketing budget in the next year
47% of plumbers use online customer review platforms to attract new clients
69% of plumbing companies use digital analytics to optimize marketing campaigns
44% of plumbing companies report increased lead conversion rates through digital lead nurturing
63% of plumbing businesses use online marketing tools to attract new customers

Marketing and Sales Strategies Interpretation

With nearly two-thirds of plumbing companies embracing online marketing tools and over half increasing digital ad budgets, it's clear that in today's flow of business, going digital isn't just a dip—it's the pipeline to success.

Technology Integration and Automation

78% of homes with modern plumbing have digital leak detection systems installed
57% of plumbing firms use drone technology for inspecting hard-to-reach areas

Technology Integration and Automation Interpretation

With nearly four in five modern homes embracing digital leak detection and over half of plumbing firms deploying drone technology for tricky inspections, the industry is clearly plumbing new depths in innovation—making tradition a thing of the past.