GITNUXREPORT 2025

Digital Transformation In The Grocery Industry Statistics

Grocery industry embraces digital transformation to enhance customer experience, efficiency, and sales.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

69% of grocery retailers plan to integrate machine learning algorithms for demand forecasting

Statistic 2

54% of grocery stores use AI to manage spoilage and reduce waste

Statistic 3

78% of grocery shoppers prefer to use mobile apps for shopping and delivery

Statistic 4

58% of consumers are more likely to shop at stores that offer personalized digital experiences

Statistic 5

45% of grocery shopping is now done via online platforms

Statistic 6

63% of consumers have used click-and-collect services in grocery shopping

Statistic 7

42% of the grocery industry revenue is now generated through digital sales channels

Statistic 8

52% of grocery store transactions involve some form of digital payment

Statistic 9

50% of consumers want to see more virtual try-on and augmented reality experiences in grocery shopping

Statistic 10

43% of grocery shoppers are willing to switch brands if a digital promotion or discount is offered

Statistic 11

85% of grocery delivery orders are placed on mobile devices

Statistic 12

78% of consumers expect grocery stores to improve digital checkout processes

Statistic 13

62% of consumers expect seamless omnichannel experiences across online and in-store shopping

Statistic 14

49% of consumers use voice assistants to add items to their shopping lists

Statistic 15

45% of grocery store purchases are influenced by digital advertising and promotions

Statistic 16

69% of shoppers say that digital technologies make their grocery shopping experience more convenient

Statistic 17

64% of users abandon online grocery carts due to complex checkout processes

Statistic 18

58% of grocery shoppers have used mobile payment systems

Statistic 19

77% of grocery stores utilize customer data to personalize shopping experiences

Statistic 20

49% of grocery shoppers prioritize digital access to nutritional information and product details

Statistic 21

44% of consumers prefer to track their grocery orders in real-time via digital platforms

Statistic 22

67% of consumers would switch brands for better digital shopping experiences

Statistic 23

72% of grocery stores have implemented contactless payments to reduce physical contact

Statistic 24

63% of grocery shoppers use digital tools to compare prices across different stores

Statistic 25

41% of consumers are more likely to shop at stores with digital pick-up lockers

Statistic 26

66% of grocery stores offer digital subscription services for regular deliveries

Statistic 27

48% of grocery brands have launched digital product scans that provide nutritional info and recipes

Statistic 28

55% of consumers have increased their use of digital grocery tools post-pandemic

Statistic 29

44% of consumers have used digital tools to customize their shopping lists or meal plans

Statistic 30

49% of grocery shoppers are concerned about data privacy but are willing to share their data for better digital experiences

Statistic 31

41% of consumers trust digital channels for getting nutritional and ingredient information

Statistic 32

72% of grocery digital initiatives focus on improving the customer shopping journey

Statistic 33

61% of consumers look for digital tools that help them plan meals and shop more efficiently

Statistic 34

70% of grocery retailers plan to implement AI-driven inventory management systems in the next 3 years

Statistic 35

83% of grocery shoppers use loyalty programs that are integrated into digital apps

Statistic 36

65% of grocery retailers have increased investment in digital technologies over the past two years

Statistic 37

54% of grocery chains invested in digital price tags to improve pricing accuracy

Statistic 38

68% of grocery retailers use data analytics to optimize product placement and assortment

Statistic 39

55% of grocery retailers plan to expand their use of automation technologies such as robots in warehouses and stores

Statistic 40

66% of grocery companies have adopted or are planning to adopt checkout-free shopping technology

Statistic 41

48% of grocery stores have integrated e-commerce capabilities into their brick-and-mortar operations

Statistic 42

37% of grocery retailers are investing in drone delivery or inventory surveillance drones

Statistic 43

71% of grocery retailers report increased operational efficiency thanks to digital transformations

Statistic 44

80% of grocery companies believe that real-time analytics can significantly improve supply chain responsiveness

Statistic 45

57% of grocery stores use digital signage to improve in-store marketing and product visibility

Statistic 46

35% of grocery retailers report increased sales due to digital loyalty and rewards programs

Statistic 47

73% of grocery retailers are exploring blockchain solutions to enhance supply chain transparency

Statistic 48

40% of grocery operators plan to invest in sustainability-focused digital solutions

Statistic 49

53% of grocers are implementing AI chatbots for customer service

Statistic 50

80% of grocery retailers see digital transformation as a key differentiator in a competitive market

Statistic 51

75% of grocery chains plan to adopt digital harvest and farm-to-table solutions

Statistic 52

54% of grocery retailer digital initiatives focus on enhancing supply chain resilience

Statistic 53

58% of grocery stores utilize online surveys and feedback tools to improve digital services

Statistic 54

46% of grocery retailers are testing or using automated checkout systems to reduce wait times

Statistic 55

75% of supermarket chains see increased revenue from digital grocery marketing campaigns

Statistic 56

61% of grocery retailers plan to use virtual reality for staff training or customer engagement

Statistic 57

82% of grocery executives feel that digital transformation is critical for long-term survival

Statistic 58

59% of grocery retailers are developing or expanding their digital loyalty platforms

Statistic 59

53% of grocery stores are leveraging cloud computing for data storage and analytics

Statistic 60

67% of grocery stores plan to incorporate more digital self-service options, such as kiosks and smart carts, by 2025

Statistic 61

75% of grocers believe digital transformation improves customer loyalty

Statistic 62

62% of grocery retailers use predictive analytics to optimize staffing levels

Statistic 63

54% of grocery chains are investing in IoT devices to track freshness and inventory levels

Statistic 64

69% of grocery retailers report higher sales due to digital targeted marketing campaigns

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Sources

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Key Highlights

78% of grocery shoppers prefer to use mobile apps for shopping and delivery
65% of grocery retailers have increased investment in digital technologies over the past two years
58% of consumers are more likely to shop at stores that offer personalized digital experiences
45% of grocery shopping is now done via online platforms
70% of grocery retailers plan to implement AI-driven inventory management systems in the next 3 years
54% of grocery chains invested in digital price tags to improve pricing accuracy
63% of consumers have used click-and-collect services in grocery shopping
42% of the grocery industry revenue is now generated through digital sales channels
52% of grocery store transactions involve some form of digital payment
83% of grocery shoppers use loyalty programs that are integrated into digital apps
50% of consumers want to see more virtual try-on and augmented reality experiences in grocery shopping
68% of grocery retailers use data analytics to optimize product placement and assortment
43% of grocery shoppers are willing to switch brands if a digital promotion or discount is offered

As the grocery industry embraces digital transformation, a staggering 78% of shoppers now prefer mobile apps for their shopping and delivery needs, signaling a seismic shift toward personalized, tech-driven grocery experiences that are reshaping the way we shop, pay, and plan for our meals.

Artificial Intelligence Utilization

69% of grocery retailers plan to integrate machine learning algorithms for demand forecasting
54% of grocery stores use AI to manage spoilage and reduce waste

Artificial Intelligence Utilization Interpretation

With 69% of grocers turning to machine learning for demand forecasting and over half employing AI to curb spoilage, the aisle to smarter, more sustainable grocery shopping is clearly in the digital checkout line.

Consumer Preferences and Behavior

78% of grocery shoppers prefer to use mobile apps for shopping and delivery
58% of consumers are more likely to shop at stores that offer personalized digital experiences
45% of grocery shopping is now done via online platforms
63% of consumers have used click-and-collect services in grocery shopping
42% of the grocery industry revenue is now generated through digital sales channels
52% of grocery store transactions involve some form of digital payment
50% of consumers want to see more virtual try-on and augmented reality experiences in grocery shopping
43% of grocery shoppers are willing to switch brands if a digital promotion or discount is offered
85% of grocery delivery orders are placed on mobile devices
78% of consumers expect grocery stores to improve digital checkout processes
62% of consumers expect seamless omnichannel experiences across online and in-store shopping
49% of consumers use voice assistants to add items to their shopping lists
45% of grocery store purchases are influenced by digital advertising and promotions
69% of shoppers say that digital technologies make their grocery shopping experience more convenient
64% of users abandon online grocery carts due to complex checkout processes
58% of grocery shoppers have used mobile payment systems
77% of grocery stores utilize customer data to personalize shopping experiences
49% of grocery shoppers prioritize digital access to nutritional information and product details
44% of consumers prefer to track their grocery orders in real-time via digital platforms
67% of consumers would switch brands for better digital shopping experiences
72% of grocery stores have implemented contactless payments to reduce physical contact
63% of grocery shoppers use digital tools to compare prices across different stores
41% of consumers are more likely to shop at stores with digital pick-up lockers
66% of grocery stores offer digital subscription services for regular deliveries
48% of grocery brands have launched digital product scans that provide nutritional info and recipes
55% of consumers have increased their use of digital grocery tools post-pandemic
44% of consumers have used digital tools to customize their shopping lists or meal plans
49% of grocery shoppers are concerned about data privacy but are willing to share their data for better digital experiences
41% of consumers trust digital channels for getting nutritional and ingredient information
72% of grocery digital initiatives focus on improving the customer shopping journey
61% of consumers look for digital tools that help them plan meals and shop more efficiently

Consumer Preferences and Behavior Interpretation

In an era where 78% of grocery shoppers prefer mobile apps and over half embrace digital payments, the data underscores that the grocery industry is swiftly transforming from brick-and-mortar aisles to a high-tech battleground where personalized digital experiences, seamless omnichannel integrations, and smart shopping tools aren't just perks—they're the new staples for consumer loyalty.

Digital Adoption and Implementation

70% of grocery retailers plan to implement AI-driven inventory management systems in the next 3 years
83% of grocery shoppers use loyalty programs that are integrated into digital apps

Digital Adoption and Implementation Interpretation

With 70% of grocery retailers aiming to adopt AI-driven inventory management and 83% of shoppers engaging through digital loyalty programs, the industry is swiftly transitioning toward a tech-savvy future where data-driven efficiency meets personalized shopping experiences—indicating that in grocery aisles, AI isn't just a buzzword but a shopping list staple.

Retailer Investments and Strategies

65% of grocery retailers have increased investment in digital technologies over the past two years
54% of grocery chains invested in digital price tags to improve pricing accuracy
68% of grocery retailers use data analytics to optimize product placement and assortment
55% of grocery retailers plan to expand their use of automation technologies such as robots in warehouses and stores
66% of grocery companies have adopted or are planning to adopt checkout-free shopping technology
48% of grocery stores have integrated e-commerce capabilities into their brick-and-mortar operations
37% of grocery retailers are investing in drone delivery or inventory surveillance drones
71% of grocery retailers report increased operational efficiency thanks to digital transformations
80% of grocery companies believe that real-time analytics can significantly improve supply chain responsiveness
57% of grocery stores use digital signage to improve in-store marketing and product visibility
35% of grocery retailers report increased sales due to digital loyalty and rewards programs
73% of grocery retailers are exploring blockchain solutions to enhance supply chain transparency
40% of grocery operators plan to invest in sustainability-focused digital solutions
53% of grocers are implementing AI chatbots for customer service
80% of grocery retailers see digital transformation as a key differentiator in a competitive market
75% of grocery chains plan to adopt digital harvest and farm-to-table solutions
54% of grocery retailer digital initiatives focus on enhancing supply chain resilience
58% of grocery stores utilize online surveys and feedback tools to improve digital services
46% of grocery retailers are testing or using automated checkout systems to reduce wait times
75% of supermarket chains see increased revenue from digital grocery marketing campaigns
61% of grocery retailers plan to use virtual reality for staff training or customer engagement
82% of grocery executives feel that digital transformation is critical for long-term survival
59% of grocery retailers are developing or expanding their digital loyalty platforms
53% of grocery stores are leveraging cloud computing for data storage and analytics
67% of grocery stores plan to incorporate more digital self-service options, such as kiosks and smart carts, by 2025
75% of grocers believe digital transformation improves customer loyalty
62% of grocery retailers use predictive analytics to optimize staffing levels
54% of grocery chains are investing in IoT devices to track freshness and inventory levels
69% of grocery retailers report higher sales due to digital targeted marketing campaigns

Retailer Investments and Strategies Interpretation

With over 80% embracing digital transformation as vital for survival, grocery retailers are not just stacking shelves but also stacking up investments in AI, data analytics, and automation, proving that in the cutthroat supermarket aisle, going digital isn't just a trend—it's the main course for competitive survival.