GITNUXREPORT 2025

Digital Transformation In The Foodservice Industry Statistics

Digital transformation boosts foodservice survival, sales, efficiency, and customer loyalty.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

70% of consumers prefer digital menu options over traditional menus

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68% of Millennials and Gen Z prefer to order food via digital platforms

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78% of consumers are more likely to order from restaurants with digital loyalty programs

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47% of restaurants are using artificial intelligence for customer insights

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58% of consumers are more likely to dine at restaurants offering digital reservations

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50% of food delivery orders are now made via mobile apps

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54% of consumers look for restaurants with online menu customization options

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69% of customers are more likely to revisit a restaurant that utilizes digital ordering

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72% of diners prefer pay-at-the-table via digital solutions to reduce contact

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73% of consumers use online reviews as part of their decision to dine

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42% of consumers prefer mobile ordering over calling or walking in

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44% of consumers use digital coupons more frequently than paper coupons

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66% of customers are influenced by online social proof before choosing a restaurant

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41% of diners use voice assistants to place orders or get recommendations

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55% of consumers prefer contactless delivery options

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69% of consumers prioritize convenience in foodservice, with digital options being a key factor

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55% of consumers are more loyal to brands that offer digital engagement options

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73% of foodservice operators believe digital technology is essential for survival

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58% of foodservice operators reported increased sales after adopting digital payment solutions

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45% of diners use mobile apps to locate restaurants and place orders

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35% of restaurants plan to increase their investment in digital transformation in the next year

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52% of foodservice providers have adopted contactless payment methods

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40% of restaurants view virtual reality as a future opportunity for immersive marketing

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65% of fast-food chains have integrated AI chatbots for customer service

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48% of foodservice operations have adopted cloud-based POS systems

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55% of restaurants are using customer feedback apps to improve service

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63% of foodservice businesses see digital transformation as a driver of revenue growth

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59% of restaurants are experimenting with virtual kitchens or ghost kitchens enabled by digital technology

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68% of foodservice companies utilize digital platforms for supplier management

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77% of foodservice businesses believe that data-driven decision making is critical for growth

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54% of restaurant websites are now mobile-optimized

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62% of foodservice businesses have integrated digital analytics into their sales strategies

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36% of restaurants are experimenting with virtual reality for customer entertainment

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49% of restaurants have started using subscription-based meal services online

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63% of foodservice companies use digital training modules for staff development

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50% of restaurants have adopted online reservation systems

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70% of restaurants plan to expand digital marketing efforts in 2024

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67% of restaurants employ social media to attract digital customers

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53% of restaurants use augmented reality to enhance customer engagement

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49% of foodservice operators have increased their digital marketing budgets in the last year

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59% of restaurants plan to implement AI-driven personalized marketing strategies

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65% of restaurants have implemented online ordering systems

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80% of fast-food chains are investing in digital kiosks to improve order accuracy

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60% of foodservice companies use data analytics to optimize menu offerings

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55% of restaurants reported customer satisfaction increased after adopting digital ordering systems

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62% of foodservice owners say digital tools help reduce operational costs

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60% of quick-service restaurants use digital inventory management systems

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53% of foodservice companies believe digital transformation has improved overall efficiency

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44% of restaurants have started using robots or automation in their kitchens

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61% of foodservice operators say that digital employee scheduling improves staff productivity

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54% of foodservice operators believe digital transformation improves staff training efficiency

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Key Highlights

73% of foodservice operators believe digital technology is essential for survival
65% of restaurants have implemented online ordering systems
70% of consumers prefer digital menu options over traditional menus
80% of fast-food chains are investing in digital kiosks to improve order accuracy
58% of foodservice operators reported increased sales after adopting digital payment solutions
45% of diners use mobile apps to locate restaurants and place orders
35% of restaurants plan to increase their investment in digital transformation in the next year
68% of Millennials and Gen Z prefer to order food via digital platforms
60% of foodservice companies use data analytics to optimize menu offerings
55% of restaurants reported customer satisfaction increased after adopting digital ordering systems
78% of consumers are more likely to order from restaurants with digital loyalty programs
47% of restaurants are using artificial intelligence for customer insights
52% of foodservice providers have adopted contactless payment methods

As the foodservice industry rapidly evolves, digital transformation is no longer just an option—it’s a survival tactic, with 73% of operators deeming it essential and consumers increasingly favoring digital menus, online ordering, and contactless payment options.

Consumer Preferences and Behavior

70% of consumers prefer digital menu options over traditional menus
68% of Millennials and Gen Z prefer to order food via digital platforms
78% of consumers are more likely to order from restaurants with digital loyalty programs
47% of restaurants are using artificial intelligence for customer insights
58% of consumers are more likely to dine at restaurants offering digital reservations
50% of food delivery orders are now made via mobile apps
54% of consumers look for restaurants with online menu customization options
69% of customers are more likely to revisit a restaurant that utilizes digital ordering
72% of diners prefer pay-at-the-table via digital solutions to reduce contact
73% of consumers use online reviews as part of their decision to dine
42% of consumers prefer mobile ordering over calling or walking in
44% of consumers use digital coupons more frequently than paper coupons
66% of customers are influenced by online social proof before choosing a restaurant
41% of diners use voice assistants to place orders or get recommendations
55% of consumers prefer contactless delivery options
69% of consumers prioritize convenience in foodservice, with digital options being a key factor
55% of consumers are more loyal to brands that offer digital engagement options

Consumer Preferences and Behavior Interpretation

As foodservice consumers increasingly voice their preference for digital menus, loyalty programs, and contactless options, restaurants ignoring the digital revolution risk becoming the forgotten side dish in a fast-evolving culinary landscape where convenience, customization, and social proof are the main courses.

Digital Adoption and Technology Integration in Foodservice

73% of foodservice operators believe digital technology is essential for survival
58% of foodservice operators reported increased sales after adopting digital payment solutions
45% of diners use mobile apps to locate restaurants and place orders
35% of restaurants plan to increase their investment in digital transformation in the next year
52% of foodservice providers have adopted contactless payment methods
40% of restaurants view virtual reality as a future opportunity for immersive marketing
65% of fast-food chains have integrated AI chatbots for customer service
48% of foodservice operations have adopted cloud-based POS systems
55% of restaurants are using customer feedback apps to improve service
63% of foodservice businesses see digital transformation as a driver of revenue growth
59% of restaurants are experimenting with virtual kitchens or ghost kitchens enabled by digital technology
68% of foodservice companies utilize digital platforms for supplier management
77% of foodservice businesses believe that data-driven decision making is critical for growth
54% of restaurant websites are now mobile-optimized
62% of foodservice businesses have integrated digital analytics into their sales strategies
36% of restaurants are experimenting with virtual reality for customer entertainment
49% of restaurants have started using subscription-based meal services online
63% of foodservice companies use digital training modules for staff development
50% of restaurants have adopted online reservation systems

Digital Adoption and Technology Integration in Foodservice Interpretation

With an industry racing towards digital survival, over 70% of foodservice operators embrace technology as essential, as data-driven decisions and innovative tools like AI chatbots, virtual kitchens, and immersive marketing increasingly define the future of dining—proof that in the digital age, absence of innovation is dinner for disaster.

Digital Marketing and Customer Engagement

70% of restaurants plan to expand digital marketing efforts in 2024
67% of restaurants employ social media to attract digital customers
53% of restaurants use augmented reality to enhance customer engagement
49% of foodservice operators have increased their digital marketing budgets in the last year
59% of restaurants plan to implement AI-driven personalized marketing strategies

Digital Marketing and Customer Engagement Interpretation

With nearly three-quarters of restaurants ramping up digital marketing efforts and over half leveraging cutting-edge tools like AR and AI, the foodservice industry is clearly serving up a digital transformation recipe that's both innovative and necessary for staying ahead in a crowded marketplace.

Operational Enhancements and Efficiency

65% of restaurants have implemented online ordering systems
80% of fast-food chains are investing in digital kiosks to improve order accuracy
60% of foodservice companies use data analytics to optimize menu offerings
55% of restaurants reported customer satisfaction increased after adopting digital ordering systems
62% of foodservice owners say digital tools help reduce operational costs
60% of quick-service restaurants use digital inventory management systems
53% of foodservice companies believe digital transformation has improved overall efficiency
44% of restaurants have started using robots or automation in their kitchens
61% of foodservice operators say that digital employee scheduling improves staff productivity
54% of foodservice operators believe digital transformation improves staff training efficiency

Operational Enhancements and Efficiency Interpretation

As digital tools revitalize the foodservice industry—streamlining operations, elevating customer satisfaction, and even automating the kitchen—it's clear that embracing technology isn't just a trend but the main course for survival and success in a rapidly evolving culinary world.