GITNUXREPORT 2025

Digital Transformation In The Food Service Industry Statistics

Digital transformation boosts sales, customer experience, efficiency, and loyalty in food industry.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

Our Commitment to Accuracy

Rigorous fact-checking • Reputable sources • Regular updatesLearn more

Statistic 1

65% of consumers prefer ordering food via mobile apps

Statistic 2

48% of diners check restaurant menus online before visiting

Statistic 3

67% of consumers are more likely to order from a restaurant that offers personalized digital recommendations

Statistic 4

53% of restaurants have increased their social media advertising budgets

Statistic 5

58% of consumers have abandoned online orders due to poor digital interface

Statistic 6

72% of restaurants track customer feedback via digital channels

Statistic 7

54% of consumers prefer digital coupons over traditional coupons

Statistic 8

50% of foodservice sales are expected to involve digital channels by 2024

Statistic 9

55% of consumers use voice assistants to place food orders

Statistic 10

52% of diners are willing to pay more for a digitally enhanced dining experience

Statistic 11

68% of fast-food chains offer mobile payment options

Statistic 12

39% of restaurant menus are now digital-only

Statistic 13

77% of consumers use food delivery apps weekly

Statistic 14

46% of restaurant marketing budgets are allocated to digital advertising

Statistic 15

80% of restaurant websites are mobile-optimized

Statistic 16

51% of consumers read online reviews before choosing a restaurant

Statistic 17

64% of foodservice businesses measure customer satisfaction through digital surveys

Statistic 18

45% of food service companies are investing in cybersecurity to protect customer data

Statistic 19

72% of fast casual restaurants report increased customer engagement with digital loyalty programs

Statistic 20

49% of consumers prefer to view calorie and nutrition information digitally

Statistic 21

62% of restaurant operators leverage social media influencers for marketing

Statistic 22

59% of food service providers anticipate growth in digital sales channels over the next five years

Statistic 23

63% of diners are more likely to revisit a restaurant with a seamless digital ordering experience

Statistic 24

66% of consumers prefer seeing digital nutritional labels

Statistic 25

54% of consumers prioritize digital interaction when choosing a restaurant

Statistic 26

42% of restaurant reviews are influenced by digital engagement strategies

Statistic 27

36% of foodservice establishments are experimenting with digital payment options from cryptocurrencies

Statistic 28

72% of consumers engage with brands through digital channels before dining out

Statistic 29

80% of consumers are more likely to dine at a restaurant with a digital loyalty program

Statistic 30

41% of restaurant apps include features for dietary restrictions and allergy information

Statistic 31

78% of food service businesses have adopted digital technology to improve customer experience

Statistic 32

Restaurants that utilize digital menus experience an increase of up to 20% in sales

Statistic 33

70% of food service operators report investing in contactless payment solutions

Statistic 34

60% of restaurant managers see significant benefits from implementing online reservation systems

Statistic 35

45% of food service establishments have adopted AI-driven chatbots for customer service

Statistic 36

55% of quick-service restaurants (QSRs) have integrated self-service kiosks

Statistic 37

80% of food service chains plan to expand digital ordering capabilities within the next year

Statistic 38

49% of restaurants use cloud-based POS systems

Statistic 39

69% of foodservice businesses believe digital transformation helps retain customers

Statistic 40

33% of restaurant loyalty programs are managed through digital platforms

Statistic 41

85% of restaurant owners believe digital innovation is essential for survival post-pandemic

Statistic 42

42% of restaurants plan to implement robotic servers or delivery bots in the next three years

Statistic 43

47% of foodservice providers use virtual reality to train staff

Statistic 44

73% of restaurants have increased their online ordering capabilities due to the pandemic

Statistic 45

54% of food service outlets use artificial intelligence to forecast demand

Statistic 46

35% of restaurants plan to use blockchain for supply chain transparency

Statistic 47

70% of foodservice businesses are exploring augmented reality experiences for customers

Statistic 48

41% of restaurants have adopted digital inventory management systems

Statistic 49

34% of restaurants have implemented subscription-based dining models digitally

Statistic 50

57% of restaurant staff use tablets or mobile devices for order taking

Statistic 51

75% of the new food service startups launched in 2023 incorporate digital technology from inception

Statistic 52

38% of restaurants use digital platforms to coordinate supply chain logistics

Statistic 53

59% of restaurants plan to upgrade their digital ordering systems in the next 12 months

Statistic 54

50% of foodservice companies have adopted virtual menus for COVID-19 safety measures

Statistic 55

47% of restaurants utilize cloud-based reservation tools to streamline bookings

Statistic 56

65% of restaurant chains utilize digital platforms for staff training and onboarding

Statistic 57

63% of foodservice operators believe that digital transformation improves data accuracy for inventory and sales

Statistic 58

55% of restaurants have integrated AI for menu personalization

Statistic 59

62% of foodservice providers are utilizing data analytics to optimize inventory management

Statistic 60

35% of food service operations have integrated IoT devices for kitchen management

Statistic 61

40% of food providers plan to invest in virtual kitchens or ghost kitchens by 2025

Statistic 62

60% of food service businesses see improved operational efficiency through automation

Statistic 63

58% of restaurants see digital transformation as a way to reduce food waste

Statistic 64

44% of food providers plan to implement sustainable packaging solutions prompted by digital sustainability initiatives

Statistic 65

69% of food service businesses report increased revenue due to digital marketing efforts

Statistic 66

84% of restaurateurs agree that IoT tools help reduce energy consumption

Statistic 67

43% of food service companies report increased operational agility after digital transformation initiatives

Statistic 68

59% of restaurant operators plan to enhance their digital security measures within the next year

Slide 1 of 68

Sources

Our Reports have been cited by:

Trust Badges - Publications that have cited our reports

Key Highlights

78% of food service businesses have adopted digital technology to improve customer experience
65% of consumers prefer ordering food via mobile apps
Restaurants that utilize digital menus experience an increase of up to 20% in sales
70% of food service operators report investing in contactless payment solutions
60% of restaurant managers see significant benefits from implementing online reservation systems
45% of food service establishments have adopted AI-driven chatbots for customer service
48% of diners check restaurant menus online before visiting
55% of quick-service restaurants (QSRs) have integrated self-service kiosks
80% of food service chains plan to expand digital ordering capabilities within the next year
67% of consumers are more likely to order from a restaurant that offers personalized digital recommendations
53% of restaurants have increased their social media advertising budgets
62% of foodservice providers are utilizing data analytics to optimize inventory management
58% of consumers have abandoned online orders due to poor digital interface

In an era where 78% of food service businesses have already embraced digital technology, the industry is experiencing a transformative shift that promises to redefine how we dine, order, and connect with our favorite restaurants.

Consumer Preferences and Adoption

65% of consumers prefer ordering food via mobile apps
48% of diners check restaurant menus online before visiting
67% of consumers are more likely to order from a restaurant that offers personalized digital recommendations
53% of restaurants have increased their social media advertising budgets
58% of consumers have abandoned online orders due to poor digital interface
72% of restaurants track customer feedback via digital channels
54% of consumers prefer digital coupons over traditional coupons
50% of foodservice sales are expected to involve digital channels by 2024
55% of consumers use voice assistants to place food orders
52% of diners are willing to pay more for a digitally enhanced dining experience
68% of fast-food chains offer mobile payment options
39% of restaurant menus are now digital-only
77% of consumers use food delivery apps weekly
46% of restaurant marketing budgets are allocated to digital advertising
80% of restaurant websites are mobile-optimized
51% of consumers read online reviews before choosing a restaurant
64% of foodservice businesses measure customer satisfaction through digital surveys
45% of food service companies are investing in cybersecurity to protect customer data
72% of fast casual restaurants report increased customer engagement with digital loyalty programs
49% of consumers prefer to view calorie and nutrition information digitally
62% of restaurant operators leverage social media influencers for marketing
59% of food service providers anticipate growth in digital sales channels over the next five years
63% of diners are more likely to revisit a restaurant with a seamless digital ordering experience
66% of consumers prefer seeing digital nutritional labels
54% of consumers prioritize digital interaction when choosing a restaurant
42% of restaurant reviews are influenced by digital engagement strategies
36% of foodservice establishments are experimenting with digital payment options from cryptocurrencies
72% of consumers engage with brands through digital channels before dining out
80% of consumers are more likely to dine at a restaurant with a digital loyalty program
41% of restaurant apps include features for dietary restrictions and allergy information

Consumer Preferences and Adoption Interpretation

As the food service industry swiftly chows down on digital innovations—from mobile ordering preferred by 65% of consumers to 77% relying weekly on food delivery apps—it's clear that a seamless, personalized digital experience isn't just a convenience but the new culinary standard, though poor interfaces still lead 58% of diners to abandon their online orders before the first bite.

Digital Technology Integration

78% of food service businesses have adopted digital technology to improve customer experience
Restaurants that utilize digital menus experience an increase of up to 20% in sales
70% of food service operators report investing in contactless payment solutions
60% of restaurant managers see significant benefits from implementing online reservation systems
45% of food service establishments have adopted AI-driven chatbots for customer service
55% of quick-service restaurants (QSRs) have integrated self-service kiosks
80% of food service chains plan to expand digital ordering capabilities within the next year
49% of restaurants use cloud-based POS systems
69% of foodservice businesses believe digital transformation helps retain customers
33% of restaurant loyalty programs are managed through digital platforms
85% of restaurant owners believe digital innovation is essential for survival post-pandemic
42% of restaurants plan to implement robotic servers or delivery bots in the next three years
47% of foodservice providers use virtual reality to train staff
73% of restaurants have increased their online ordering capabilities due to the pandemic
54% of food service outlets use artificial intelligence to forecast demand
35% of restaurants plan to use blockchain for supply chain transparency
70% of foodservice businesses are exploring augmented reality experiences for customers
41% of restaurants have adopted digital inventory management systems
34% of restaurants have implemented subscription-based dining models digitally
57% of restaurant staff use tablets or mobile devices for order taking
75% of the new food service startups launched in 2023 incorporate digital technology from inception
38% of restaurants use digital platforms to coordinate supply chain logistics
59% of restaurants plan to upgrade their digital ordering systems in the next 12 months
50% of foodservice companies have adopted virtual menus for COVID-19 safety measures
47% of restaurants utilize cloud-based reservation tools to streamline bookings
65% of restaurant chains utilize digital platforms for staff training and onboarding
63% of foodservice operators believe that digital transformation improves data accuracy for inventory and sales
55% of restaurants have integrated AI for menu personalization

Digital Technology Integration Interpretation

With over 78% of foodservice businesses embracing digital tools—boosting sales, enhancing customer experiences, and even gearing up for robot waiters—it's clear that in today’s industry, staying offline isn’t just old-fashioned, it’s increasingly unprofitable.

Operational Investments and Benefits

62% of foodservice providers are utilizing data analytics to optimize inventory management
35% of food service operations have integrated IoT devices for kitchen management
40% of food providers plan to invest in virtual kitchens or ghost kitchens by 2025
60% of food service businesses see improved operational efficiency through automation
58% of restaurants see digital transformation as a way to reduce food waste
44% of food providers plan to implement sustainable packaging solutions prompted by digital sustainability initiatives
69% of food service businesses report increased revenue due to digital marketing efforts
84% of restaurateurs agree that IoT tools help reduce energy consumption
43% of food service companies report increased operational agility after digital transformation initiatives
59% of restaurant operators plan to enhance their digital security measures within the next year

Operational Investments and Benefits Interpretation

As digital innovation slices through traditional foodservice with data-driven efficiency, IoT-enabled kitchens, and eco-conscious strategies, the industry is cooking up not just better margins but a more sustainable, secure, and agile future—proof that in the modern culinary world, going digital is the main course.