GITNUX MARKETDATA REPORT 2024

Chargeback Statistics: Market Report & Data

Statistic 1

"E-commerce industries saw an increase of 25% in chargebacks in 2020."

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Statistic 2

"The average dollar amount per fraudulent transaction is $155, a 34% increase in 2020 compared to 2019."

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Statistic 3

"86% of all chargebacks are probable cases of friendly fraud."

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Statistic 4

"It is expected that businesses will lose $25 billion to friendly fraud by the end of 2024."

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Statistic 5

"Businesses typically lose $3.94 for every $1 stolen by fraudsters through chargebacks."

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Statistic 6

"Roughly 58% of cardholders would first file a chargeback without contacting the merchant."

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Statistic 7

"Every dollar disputed in the first half of 2020, merchants lost $3.36 to related costs."

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Statistic 8

"Chargebacks for services were 25% higher in 2020 than in 2019."

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Statistic 9

"The United States is the world leader in chargebacks, with 39% of all global post-transaction fraud."

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Statistic 10

"There is an average of 615 chargebacks per month in the United Kingdom."

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Statistic 11

"Online retailers in general experience a chargeback rate of about 0.6%."

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Statistic 12

"Digital goods experienced the highest chargeback rates, ranking at 2.5%."

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Statistic 13

"The average number of chargebacks per customer in the U.S. is 0.28."

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Statistic 14

"Fraudulent chargeback rates in 2020 were more than double what they were in 2017."

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Statistic 15

"Every 1.5 hours, a chargeback occurs in the online gaming industry."

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Statistic 16

"Subscription businesses experienced a 22% hike in chargebacks in April 2020 amid the COVID-19 pandemic."

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Statistic 17

"Chargeback representment win rates range from 12% to 60% across industries."

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Statistic 18

"Approximately 45% of consumers who file a fraudulent chargeback will do so again within 90 days."

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